Complaints

This profile includes complaints for Forest River Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Forest River Inc.

  PO Box 3030 Elkhart, IN 46515-3030

• 

  Forest River Inc.

  423 N. Main Street Middlebury, IN 46540-0030

• 

  Forest River Inc.

  PO Box 124 Goshen, IN 46527-0124

• 

  Forest River Inc.

  1803 Century Dr Goshen, IN 46528-5044

• 

  Forest River Inc.

  55135 County Road 1 Elkhart, IN 46514-9765

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2022 I purchased a Forest River R-Pod (travel trailer, new) and in April of 2023 while traveling through NY the Slide quit working. I took it to an authorized Forest River dealer and repair and it was approved, UNDER WARRANTY for this slide repair. Once approved, since I was in a hurry to get to my other destination I pre-paid for the part to get shipped and the repairs and was told I could send my receipts to Forest River and they would reimburse me for the repairs and parts. I submitted my claim for reimbursement on May 8, 2023. Didn't get a response until June 23, 2023 and since then we have provided EVERTHING they have asked for, the dealership that repaired it has been sending them everything they have asked for and they keep denying our claim. This was already approved to be fixed under warranty by their licensed dealership/repair tech. Now for the THIRD time they are refusing to reimburse me saying the repair tech didn't complete the repair to their specs and specifications. IT IS THEIR LICENSED TECH, why don't they take that up with them instead of denying an 82 yo woman her reimbursement?? I have pages and pages of emails and pictures to show all we have gone through to try and get this money back. The slide is working great so I don't know why they are saying it isn't in spec or whatever the *** is *****************.

  Business Response

  Date: 11/21/2023

  The customer was in transit and had an issue with the ******* slide out system.  They went to a dealership close to where they were camping and had the repairs completed.  ******************** submitted her receipt to Forest River to reimbursement as our Authorized Dealer charged ******************** for the repair without going through the Warranty Process.  Once getting the appropriate documents and photos to satisfy the requirements for the supplier to review it showed the slide out mechanism was not installed correctly.  We than advised ******************** of this situation and that the slide out most likely is going to fail again.  We sent both ******************** and the repairing dealership an e-mail with these facts.  ******************** states the slide out is working as it should.  The supplier of the system states it is incorrectly installed and will fail again.  We have asked that she take it to another dealership for proper installation and we will reimburse her the out-of-pocket expenses.

  Customer Answer

  Date: 11/21/2023

   I am rejecting this response because:
  
  We are **** miles from the dealership that repaired it, they havent given us a dealership where we are located to take it to and we took it to a licensed Forest River repair shop and they continue to refuse to reimburse me.  If they have issues with their licensed repair shop they need to take that up with them.  I will gladly take it to a dealership near ****** ** if they will send me the information on who they want me to take it too and they need to reimburse me for the first repair by their licensed technician and take it up with them if they arent happy with the repair.  

  Business Response

  Date: 11/22/2023

  Forest River can provide information for dealerships that are located close to where she is at.  If the customer could please confirm her contact information as far as e-mail and or phone number, we can forward her this information in a timely manner.

  Customer Answer

  Date: 11/22/2023

   I am rejecting this response because:
  
  I will contact our FR contact with all the correct information on contacting me but I will not be accepting any resolutions until I have received my money back but I will accept going to another dealer to have it checked out with more pictures taken although that is a HUGE inconvenience for me and the slide is working perfectly but I still want my reimbursement before I will accept any further resolutions!  

  Business Response

  Date: 11/30/2023

  Forest River is pending confirmation of the customers contact information (email / phone number) so that we may contact her to provide information for dealerships that are located close to where she is.

  Customer Answer

  Date: 11/30/2023

   I am rejecting this response because:
  
  I have tried 3 times to update our contact information and its never good enough, I have completed the form, Sent it back. Then I had to print it, sign it in ink because a digital signature wasnt good enough, then they wanted both mailing and physical addresses.  Its always one thing after another!  Also why do I have to drive my RV over 200 miles from my location to  have them look at my PERFECTLY WORKING slide because they dont like the way THEIR repair tech took pics of how he fixed it.  Are they paying me mileage and for my time?  I SIMPLY WANT MY MONEY BACK FOR WORK DONE UNDER WARRANTY!!!  We have taken NEW PICS and sent them to the repair guy to send back to warranty.just waiting on the next excuse from Forest River!  

  Business Response

  Date: 12/08/2023

  This has been settled between the dealership that performed the repair and the supplier of the slide out.  The dealership will be providing reimbursement for *******************************.  ********************* was made aware of this via a phone call from ***********************, our R.Pod Warranty Admin on 12/6 when approval was given to her by *******.

  Business Response

  Date: 12/08/2023

  This has been settled between the dealership that performed the repair and the supplier of the slide out.  The dealership will be providing reimbursement for *******************************.  ********************* was made aware of this via a phone call from ***********************, our R.Pod Warranty Admin on 12/6 when approval was given to her by *******.

  Business Response

  Date: 12/08/2023

  This has been settled between the dealership that performed the repair and the supplier of the slide out.  The dealership will be providing reimbursement for *******************************.  ********************* was made aware of this via a phone call from ***********************, our R.Pod Warranty Admin on 12/6 when approval was given to her by *******.

  Customer Answer

  Date: 12/08/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my RV on 6/22/23. Two months later, my 40ft RV was delivered & left in the campground parking lot telling me "curbside delivery". I was not given opportunity for a walk thru. Previous walk thru at dealer was on a different RV before I noticed it had different VIN#. My focus is on FR and my attempts to get my RV fixed since Dec 2022. It has been at ** for almost 5 months now. On 10/24/2023 I was told all work was completed. 2022 Cedar Creek Cottage 40CCK ***************** Initially, many attempts from FR and ** to delay bringing my RV before warranty expired. I was able to pull my destination RV from my seasonal campsite 1 day prior to my warranty expiring after being told by FR that not all of the claims were going to be submitted unless the dealer "sees it" even though ** mobile tech already looked at it on site. My main complaint is Claim #7 for confirmed "strong mildew smell and #4 window frame twisted "window possibly cut too large". It is not a ******* frame issue, but structural wrong window size issue from Manufacturer. FR also replaced 2 of 3 slide out floors with OSB instead of original 5/8 plywood without informing me. I am requesting assistance from BBB w/negotiations& informed FR.Now I am no longer giving permission for ** to work on my RV due to substandard work. I was unsuccessful in finding another dealer because my RV may require mold remediation. On 11/7/23 FR offered to bring RV to manufactoring plant in *******, but i was told if mold test reveals nothing wrong, that I would be responsible for all expenses and repairs. ***** also was not able to guarantee that my RV would be fixed. I am asking that my camper be fixed or replaced at no further expense to me. I have exhausted all other resources. It's almost a year, and if nobody can fix or identify WHAT CAUSED the damage or locate the mildew (most likely in the walls), any "repair" that was done is only temporary, and I would be left with a ruined, non usable camper.

  Business Response

  Date: 11/21/2023

  Arrangements are being made with ****************** on bringing Cedar Creek to factory service to address list of items that ****************** provided. 

  Customer Answer

  Date: 11/21/2023

  Thank you BBB for your assistance in this matter.

  I am accepting of  Forest River's offer to repair my camper at no cost to me, and would be happy to close out this complaint; but I am waiting for ****** to call me to discuss when they can take my camper for service.

   I am hoping they can expedite this since I bought my camper new in 2022 and this has been ongoing. I dont want to miss another camping season. I own a campsite, pay annual association fees, but have no camper.

  My camper is currently sitting in the campground parking lot, after I was urged to move it from the dealer. Forest River agreed to pay for round trip transport to manufactoring plant. I learned transport can be done during the Winter and I'm agreable with that.

  To access my camper during the Winter, it had to be left in the parking lot. My goal is to get my camper to the manufactorer in the next few weeks, so it can get tested for mold (not done at dealer) and complete the warranty repairs. Thank you. 

   

  
  

  Business Response

  Date: 11/28/2023

  Contact and arrangements have been made regarding this Cedar Creek coming back for factory service. 

  Customer Answer

  Date: 04/29/2024

  Hello, I am requesting assistance with my new **22 Cedar Creek Cottage ****************************************************** December **22. Camper was in for repairs at *************, *************, ** from July **23 to October **23. Damage was caused by dealer and not all items were addressed which led to my initial BBB complaint in October **23. After I reached out to BBB, Forest River agreed to address the repairs, which was acceptable to me, and my BBB case was closed. My camper was delivered and serviced at the Forest River Plant #** in ******, IN at their next available opening in Feb **24. I am reaching out again because Forest River wasn't able to fix my camper. For example, my bedroom slide out floor needed to be replaced twice by the time my camper went from the dealer to the manufacturer and my camper is STILL leaking. As you can see from my photos, my camper is not even sellable at this point due to the substandard repairs and water damage. I did receive another 6 month warranty from Forest River (I requested a one year warranty) after they completed claim #******* in Feb **24. After my camper was returned, I was speaking to Forest River Owner Relations Advisor, *********************** and Production ******************************** regarding having the seals completed and slide outs adjusted at my campsite. My camper is a 40ft destination trailer at a permanent seasonal campground and is difficult to move and I was trying to avoid moving it a 3rd time. I am also not sure if damage was caused during final delivery, because ******* River is unable to send someone to even look at my camper. I was then referred to the Warranty Director, ******************* after I requested my camper be replaced after I found water damage around the entire camper's frame/floor. I sent photos to him as requested, but haven't heard anything since. Concerns included: Not able to complete warranty repairs for a New **22 Cedar Creek Cottage 40CCK in a timely manner. 1. Wiper seals were not changed as I was told 2. Improper use of sealant on slide out roof and corner caps not corrected. 3. Torn seal at kitchen slide out 4. Bedroom slide out floor was still leaking. Was one of my original complaints. I was last told slide out needed adjustment. I caulked some more around slide out and temporarily covered the inner seals, which appears to have helped the situation for now. 5. Bedroom overhead slide out cabinet was replaced, but cause of leak not disclosed and not known if it was corrected. I added more Eterna bound tape to slide out roof after witnessing water bubbles. 6. Inner right and left bedroom seals do not extend all the way down and wood/carpet is exposed to outside elements. I covered it with tape until can be replaced. 7. Awning hits living room slide and unable to extend or use it. 8. Microwave turns off automatically. Video provided to ******* River, but unable to attach here. Was one of my original complaints. The microwave was already replaced and it did not correct the situation. I was then told "wires were fixed ". Microwave still turns off automatically. Appears it happens after it rains, suggesting possible water leaking on wires causing electrical short and unsafe conditions. I unplugged microwave and now unable to safely use it. 9. I Notified ****** of water intruding between bottom of floor and where outside frame meet. Discovered wet floor insulation around entire camper. I am not able to remove wet insulation under aluminum floor framing. Insulation extends into the bottom of the camper and not accessible by me. 10. I was repeatedly told by dealer and Forest River that there was no mold. Only the dealer and Forest River can not smell the mildew from bottom kitchen cabinet. People from campground can. Mold was observed underneath plywood flooring after insulation was removed. 11. I also had water pouring out from beneath the camper. Video was provided to Forest River. It may also explain why the frame was showing signs of rust upon original delivery and why Camping World in ********, ** tried to switch campers on me. It is obvious that this camper should not have been sold and I'm sure Forest River knows more than what they are sharing with me regarding the history of this camper. I also was given a name, not known to me, that was associated with my camper when I called a 3rd party for technical support. 12. I also recovered pliers found underneath the roof slide outer seal that was left behind by the Forest River Tech and I would be happy to return it. 13. Bedroom bed base replaced twice. Still pulls away from bed frame when using slide out but is acceptable. 14. When I asked for slide out floors to be replaced with plywood (OEM) that came with camper, the floors were replaced with inferior OSB instead. Please note: Items that also needed repair and has been corrected included a converter that was replaced by the dealer. Forest River replaced the damaged decals, reattached the unattached dangling slide out wire harness, secured outer slide out wall that wasn't attached properly and replaced the water heater that was all damaged by the dealer. Water leakage at compartment bay was fixed by ******* River. At this point, I do not accept the condition and how my NEW camper was returned to me. It makes me believe that I am being treated unfairly because I am an older woman, because I can't see how anybody would think that this would be acceptable. I have remained calm and cooperative, but continue to be dismissed and ignored. Nobody has yet to come out and look at my camper. Currently I am having problems having anyone get back to me while my camper is still under warranty. I was open to having someone complete the work on site, but now since there is water damage throughout the floors, mold, and electrical issues, I am requesting a total camper replacement and need your assistance. This has been going on way too long and I have exhausted all other measures. Sincerely, *********************** Owner
  
  
  Desired Resolution:
  

  
  

  Replacement; Refund

  Business Response

  Date: 05/06/2024

  The factory is trying to work with our customer regarding the updated list received. Factory is requesting the opportunity to bring back to factory fore service and for customer to visit after *********************** are completed to walk through the unit prior to shipping back. This visit would be reimbursed to retail. This would also allow for the customer to communicate with factory service on any questions &/or concerns of repairs performed. 

  Customer Answer

  Date: 05/08/2024

  I am rejecting this response because: my 2022 Cedar Creek Cottage 40CCK has been in for warranty repairs a total of 192 days. I purchased my seasonal campground site on 4/7/22. I traded in my 2019 KZ Toy Hauler for a destination trailer on 6/21/22 so I can place a camper permanently on my campsite. This is now season #3 and I still am unable to set up my campsite. My gazebo is still in boxes in my shed. I have had to cancel the construction of my deck two times.

  It has now been 2 years. The dealer and Forest River have failed to address the major repairs in a reasonable time frame. My camper has sustained further damage due to these delays. Damage was done at the dealer and Forest River failed to even inspect my camper prior to returning it to me (evidenced by plier left underneath wiper seal on roof, water leaks, torn seal, and awning hits slide out and doesn't open. I was told a leak test was performed and the mold test was negative. Within a month of my camper being returned, I found water leaks and black mold under the wet insulation under the floors. 

  I contacted all dealers on the list that Forest River provided requesting mobile service. ***** Auto and RV Repair service was agreeable to provide mobile service but Forest River didn't approve their fee and the service request was canceled. I asked Forest River to send a tech from their factory to view the damage, replace the seals and/or adjust the slide outs, but my request was declined because they "don't offer tech service". I am not interested or want to be held responsible for any damage that *** occur during transport to and back from ******* again. My destination is insured as a mobile home and road coverage is not included. 

  Due to my experience, I no longer have faith in any Forest River product. At this point, I am requesting a full buy back of my 2022 Cedar Creek Cottage 40 CCK (VIN# *****************).

   

  
  

  Business Response

  Date: 05/14/2024

  We are reaching out to an owner of local service facility to see of availability to travel to location to address slide seals &/or slide adjustments plus inspect other items to report back to factory. We are requesting that retail return phone calls &/or emails for better set up of this mobile repair/inspection.
  
  We want to take a moment to explain in the event there is transport damage it would not be on the owner to handle through their insurance company. Transport companies have their own insurance policies.

  Thank you.

  Customer Answer

  Date: 05/20/2024

   I am rejecting this response because: Current damage has not yet been assessed. So far,my camper has been in service a total of 192 days. During last service, I was told all seals were replaced, mold test was negative and that the leak test was OK. I asked for and received a 6-month warranty.Shortly after my camper returned from the factory, I found wet insulation, water coming from underneath my camper and observed mold from the bottom of the camper floors. My request to have Forest River send a tech was declined because they dont have tech service and my request to have a local dealer send a mobile tech was not approved. Now, two months later, Forest River is sending a RV tech on 5/22/24 to assess the damage. It is unclear what repairs have been approved. Instead,the Director of Warranty, *********************, keeps referring the tech to speak to me regarding what work needs to be done. I did confirm with ************, on a recorded Forest River call, that he is aware that I am requesting a full buy back of my camper. At this point, my camper is beyond repair. Forest River has failed to correct the mold and water damage since my original claim back in April 2023.My new camper would now have to be sold as is because of the condition the camper was returned to me. Therefore, I am formally requesting that Forest River buy back my camper for $98,179.33 to fully compensate for my losses. Sadly,my experience of not being able to set up my destination camper now for the 3rd camping season has been more than an inconvenience. I have not been able to use the camper for what it was intended for. I have not been able to erect a deck, stairs,or gazebo because Ive been waiting for repairs to be completed. My gazebo and lawn furniture I purchased back in Nov 2022, are still in boxes being stored in my shed.I also have accrued numerous out of pocket expenses and lost wages. I am respectively asking Forest River to settle this matter and agree to buy back my camper by 6/5/224.
  

  Business Response

  Date: 05/24/2024

  Forest River is still waiting for feedback from mobile tech that was sent to location on May 22,2024. The mobile tech that was sent to location is not a Forest River employee.

  Customer Answer

  Date: 05/29/2024

   I am rejecting this response because: Oven now doesn't work- told I would be sent a new regulator. Oven backsplash was replaced by factory- now that is cracked with signs of moisture. Mobile tech looked at camper and replaced insulation, and one section already wet again within 48 hours. Camper leaks all around frame. Frame has premature and extensive rust. Newly installed slide out ski has buckle and affects living room slide out operation. RV value diminished by signs of obvious repairs outside of all 3 slide outs. Mobile tech did not want to go on to roof. I will be having a complete independent inspection by NRVIA certified tech to assess the damage. I am still requesting a buy back or at least an offer so I can have the repairs done myself. 
  
  
  

  Business Response

  Date: 06/04/2024

  Forest River sent an email to the customer regarding the oven regulator, detailing that per Forest River corporate standard, this part cannot be sent directly to a customer.This part must be shipped to and installed by an RV technician. Had we known of the oven issue sooner, we could have sent the oven part with mobile technician in May. 

  We continue to work with the customer to achieve positive outcome.

  Thank you.

  Customer Answer

  Date: 06/07/2024

  I am rejecting this response because: I received an offer from Forest River for $7500 which is unacceptable. Request for repairs under warranty began on 12/29/2022 and is still ongoing after 3 service attempts. The full buy back that I am requesting is $94,239.14. Since Forest River continues to say the work they performed was satisfactory, I would like to proceed by hiring an independent certified inspector to assess the current status of my camper and then renegotiate. 
  
  
  

  Business Response

  Date: 06/13/2024

  We have recently been advised that the complainant has hired an inspector and has a repair list. Complainant has stated they will be providing the results of the inspection along with the list of items. Once we have this information, we will know better course of resolution.

  Thank you.

  
  

  Customer Answer

  Date: 06/14/2024

  I am rejecting this response because: Camper went to dealer on June 19, 2023 for warranty service and then went to Cedar Creek Factory in ******, IN on 1/16/2024. Each encounter ended up with more damage. My camper returned from the factory with water leaking from underneath, evidence of mold and awning hitting the slide out. Took two months for Forest River to send someone to look at it. They replaced the wet insulation and taped it back up, but that didn't fix anything. Wiper seals were replaced, and now I have to complete sealing them. Furnace pulled out to check for water damage, now furnace doesn't work. Slide realigned so awning can open, now I can't close slides. This is the 2nd camping season, and I am still unable to use my camper for what it was intended for. I even had to hire an inspector because Forest River continues to deny, ignore and conceal repairs needed during the warranty period. I assume their goal is to pass along the cost of major repairs on to the consumer, when the warranty expires. Initial request for warranty service was back in Dec 2022. Currently, I have been asking for financial compensation or a full buy back and Forest River is aware. Inspection report was sent. 
  
  
  

  Business Response

  Date: 06/20/2024

  We are still working toward resolution with complainant.

  Thank you.

   

  Customer Answer

  Date: 06/21/2024

   I am rejecting this response because: waiting for service #4 because after the last service, the slide out couldn't close and the furnace isn't working. Both were working prior to going to factory. I'm waiting again for Forest River to send someone back to correct it. Meanwhile, I get closer to having my current warranty expire. Time has been spent trying to fix what the ** techs damaged, meanwhile FR continues to ignore the main problem...water damage and mold. It appears, FR's goal is to pass along any costly repairs on to to the consumer after the warranty expires. Now I have mold spores growing in my DampRide container. I'm a Nurse Practitioner and I am aware of the health implications. The ** is no longer livable due to FR delaying, ignoring and concealing needed repairs during the warranty period. FR also took away my opportunity to sell ** because ongoing need for repairs since Dec 2022. Now the camper is no longer salvageable. At this point, the only option would be is a full buy back. 
  
  
  

  Customer Answer

  Date: 06/24/2024

  To All at Forest River:
  I just need someone to fix the slide out and furnace that was working properly prior to going to factory. I don't feel comfortable having a technician from Camping World or Forest River continue to service my camper; because each time, I end up with more damage. I am unable to accept **** because he was the one that left the slide out and furnace in the state that it is in. Please note, I will be needing to take additional time off from work to take care of this, and as a Nurse Practitioner, this has been an ongoing inconvenience for me and my patients.
  I also need someone to address why I have mold spores growing in my Damp Ride container that I noticed on 6/19/24. I have been complaining about a musty smell since Dec. **22. I was told the mold report was normal.
  I also didn't get a response from my rebuttal regarding the pictures that I sent confirming water damage from underbelly. It's obvious it is not due to "moisture". 
  Now service #4 and matter still ongoing. From the beginning, my only expectations were;
  1. Dealer perform walk thru with correct camper and not try to switch campers, without my knowledge.
  2. Dealer not leave 40 ft camper in campground parking lot saying "curbside delivery"
  3. Selling dealer to submit warranty card and return phone calls. 
  4. Not have all slide out floors rot out because factory neglected to install the slide guards.
  5. Not have black mold. 
  6. Have operating slide outs after service.
  7. Have operating awning after service. 
  8. Not have slide out wall and power harness left unattached after service. 
  9. ****** not returned with excessive sealant, torn decals and seal, pliers left on slide out roof, and water pouring out from underbelly.
  10. Bedroom slide that doesn't break each time slide out moves.
  11. Operating furnace after service.
  I have sent pictures on multiple occasions as requested, sent camper to dealer; sent camper to Plant #**; had multiple mobile tech services; and I completed an independent inspection. I have been more than accommodating.
  I am very dissatisfied with the service I have received and expected better quality from Cedar Creek. 
  I have been taking care of resealing myself, but mold is a safety concern and not tolerable.  As a Nurse Practitioner, I am aware of the health implications. The camper is no longer livable. Please see attached pics. Again, I am asking for a full buy back of $94,239.14 and still waiting for a response. 
  Sincerely,
  ***********************, APRN-BC
  

  
  

  Business Response

  Date: 06/28/2024

  We are still working with the customer to come to a resolution.

  Customer Answer

  Date: 06/29/2024

   I am rejecting this response because: After last 3rd service in May, I found my slide doesn't retract, furnace doesnt work, and back splash cracked. I had to hire an inspector to verify my concerns, as a single female RV owner, because FR continues to deny, ignore and conceal warranty repairs. Forest River says "we dont have any mobile techs" and will only send same guy back out, but not until "week of July... but we'll have to get back to you with actual date..he's away". My camper can't travel with slide out. I can't sell my camper because of ingoing and delay in repairs. ****** work and damage caused by them have diminished value of my RV. Original request for warranty repairs was in Dec 2022.  Still no response to my request for buy back. No response yet from ************************ At this point, I would like to request BBB complaint to be officially closed as unresolved. I will seek other resources BBB provided. I do want to thank BBB for their support and assistance with this matter.
  
  
  

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9th 2023 I reached out to *************************** regarding our front a/c unit that had stopped working. We were at a campsite in ******** at the time and ******* ***** had said they did not have a mobile mechanic. Hence the need to reach out to Forest River. We were able to find a mobile mechanic who determined we needed a new unit. We were given an invoice and I passed this on to ********.the a/c unit was replaced with the same type of unit purchased from ******* *****, yet they only reimbursed us *******. They also did not reimburse us for labor. This is ridiculous. No one works for free. They blamed this on the lack of data tag. We were not sent a check until October after I got in touch with ******** again to report another claim and mentioned that we had not received any payment. On to the next claim. We contacted ******** **** 12th regarding our hot water heater. It had flooded our 5th wheel and was pouring water out of the bottom. We called the same mobile mechanic to come out and he determined there was an area that was not welded which caused the leak. Our unit needed to be replaced and he put in a new tankless water heater since the other one was discontinued. We submitted the invoice along with pictures I am unsure how they can determine how long it takes to replace a water heater in the field.we sent back the old water heater October 21st. I feel as though we are *********** the full reimbursement amounts for both items. We purchased our Forest River Sabre brand new and so far it has been nothing but a headache mostly due to the warranty department. We had heard good things about Forest River RVs but obviously they were not talking about customer service or the warranty work. I am extremely disappointed with the quality of workmanship. We were so excited to find a 5th wheel that met our needs. This is unfortunately a huge let down

  Customer Answer

  Date: 11/02/2023

  It is a 2023 Forest River Sabre FLH

  purchased July 7, 2022

  vin: *****************

  Business Response

  Date: 11/09/2023

  *****-
  I am in receipt of your BBB communication regarding your Sabre. Thank you for providing all the information and supporting documents. Of course, I am very sorry to hear about the issues with your unit. While we strive to manufacture the highest possible quality units, sometimes, things do come up. The good news is your warranty is in place for just such occasions.Just to clarify, we do not manufacture water heaters or air conditioners so how the claims are paid is up to the ones who supply us with those components.However, after careful review everything in your VIN file and as a one-time goodwill to you, I will approve covering the difference between what was approved by our suppliers and what was not approved by our suppliers, minus the sales tax charged. I have directed my Owner Relations and Warranty Claims representatives here at Sabre to process and request those additional payments to you.
  Should you have any additional questions and/or concerns, do not hesitate to reach out to us at, ************ or email us at ****************************************.
  Thank you,
  *********************
  Sabre Division

  Customer Answer

  Date: 11/09/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new Nobo camper 5-2022 last spring at ******* ***** in Hermontown **. First time out had a non-working refrigerator and both batteries were dead. Had ******* ***** look at the issue. They replaced the refrigerator and checked into why the batteries were bad. Found a bad charge controller, and for some reason the truck wouldn't charge the batteries as designed. We decided to leave the last issue until the end of the camping season. I delivered the camper to them and they had it for some time. They called me when they thought the issues were repaired and I collected the camper. Once I got home and tried the 12-volt system it was completely dead, that shouldn't be since the camper was hooked up to my truck for 3 hours and was supposed to be accepting charge to my camper. ******* ***** was notified, and they came and picked up my camper, completed the repairs, and stored it for the winter months. I once again picked up my camper and used it two times without issue. A week or two after the second trip, I checked on my camper that was plugged into shore power without anything running inside the camper and found the inverter read out to be in FAIL mode. I contacted ******* ***** as well as ******* River the manufacturer about these issues and was concerned if this issue is a safety issue or will ever be corrected. ******* ***** has been really good about getting my unit in and trying to repair it, but they weren't having any luck. Ith manufacturer was a bit slow to act and I needed to request the person who contacted me from ******* River to speak with that person's manager, Once I talked to that person, they set up a conference call with Forest River, ******* *****, and myself. It was agreed upon that Forest River would send a technician to the ******* ***** location I bought the unit from; ******* ***** would source a 3rd party electrician and I would be present. It took over 5 weeks for this to get set up, and I was not able to use my camper. Forrest  River's representative came and worked on my camper. checked out the 120-volt system and said it was fine. brought up a new inverter and hooked it up. That immediately burned up. He then got an invertor from ******* *****'s stock and rewired it to work with my camper. Now the inverter display paned that the camper came with doesn't work with the new invertor and to reset the invertor I need to do so from under the couch, and if that doesn't work, I need to reset the *** on my 120-volt outlet. He assured me that everything was working fine and that if there were any more issues let them know and they would make it right. I Left the camper there for some more small repairs. ***** later the manager from Forrest  River called me to see how the camper was on my latest trip out. I informed that person that I hadn't even taken it home yet. After talking to them they admitted that they hadn't talked with anyone about the repairs or what happened. I told them to keep me in the loop with what was going on. That was September ********** haven't had a call from that person since and that person has never taken or returned one of my many calls since. Since then, I have taken out my camper and now the 120-volt outlets are no longer working. The Forrest  River's representative is acting completely unprofessional and is worried about who to blame for this unit that was not ever repaired correctly. I was told it was safe and the invertor that they brought from the factory that was good burned up. I cannot trust that this camper will ever be safe for use and actions by Forrest  River need to be taken to correct this.

  Customer Answer

  Date: 10/30/2023

  Vin: *****************

  Model is a Nobo 19.3

  Business Response

  Date: 11/09/2023

  August 28th, 2023, Forest River Service Technician , Electrical Expert from ******************** GM of ******* *****,Service Technician of CW and ********** came together to determine failures of the electrical system in his ****.   Throughout the inspections and replacement of the inverter it was discovered the batteries were miss wired.  Once the inverter was replaced and the batteries wired correctly the **** worked as designed without failures.  Having said this, we Forest River and ******* ***** would like to offer to visit the residency of Mr. **** to observe the operation at his location as to where and why the failures happen. So, we have better understanding.
  

  Customer Answer

  Date: 11/14/2023

   I am rejecting this response because any repairs to this unit at my residence will need to be performed outside. Temperatures are dropping into the 20's as of next week. In addition to the weather being a factor I personally have been dealing with different electrical issues since I purchased this camper and only brought it to ******* Rivers attention this June. I expressed that there are issues with the unit that I didn't feel could be repaired and being it was electrical it was a fire hazard. Since then, Forrest River has sent a technician to work on the camper and after that another electrical system that is tied into the one to be repaired has failed. I was told that this unit was safe to use prior to the ******* River technician looking at and replacing the old invertor with another unit that was unboxed in the trunk of his car. Once the replacement was put to voltage it sent smoke through the camper and out the door where I was standing.  He didn't bring another inverter with him and needed to get another factory invertor to replace the one that burnt up. For this modification they needed to regerminate the 120 volt house grade wires that connect to the inverter from hard wired connection to cheap outlet plugs for extension cords. Not only did this by-pass my factory installed invertor read out panel if a short was to happen I would need to reset the inverter under the couch/bed or the **** next to the bed. After all of that is when I experienced the 120 Volt outlet failure. Nobody from ******* River has returned any of my calls for clarification on what is going on, or how they can help. I let them know on a voice mail that the location where I purchased the unit was closing soon and if they could call me to get this repaired, I would appreciate it. I haven't received a call back or a offer to help repair the camper that they clearly damaged. 

  After more than year of growing electrical issues starting at the 12 volt and growing to the 120 volt system with not only the dealership where I purchased it from to a professional electrician right to the manufactures technician. Not only do I think I feel this camper can't be repaired due to something that happened when built. I feel as a 20 Year Fire Fighter after watching the 12 volt inverter burn up without a fuse or circuit breaker to prevent something that would cause a fire to protect it. Then the repair for that causing a higher voltage system to fail after the professionals repaired it makes me feel this camper is unsafe and unable to be repaired. 

  At this point I feel in the name of my family's I feel the only resolution is for the camper to be purchased back since I personally have tried many times to have it repaired under warranty and personal cost to deliver it to the repair location 2.5 hrs away as well as time off work. 

  Business Response

  Date: 11/21/2023

  Forest River offers to observe the operation at ************ location so that we may understand better as to where and why the failures happen at his location.  As stated before, all worked as they should when at the dealership.
  

  Customer Answer

  Date: 11/23/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  iHowever, due to the last time Forrest River planned to work on my unit it took many weeks and calls to get them to the location to work on it. I would like this done in a timely manner with dates agreed on in advance. Also with this being a ongoing issue for over a year and the issue going from the 12v system now to the 120v outlets a action plan needs to be decided on and put into writing. This needs to be done prior to the visit or any work being done.

  
  

  Thank you.

  Customer Answer

  Date: 12/12/2023

  On November 23rd I accepted the proposed offer from ******* River. Unknowingly closing the complaint with the BBB. I have not heard from ******* River since and this has been a issue all along. I would like to request that this case be reopened since nothing has been done at this point.
  Thank you,
  ***************
  

  
  

  Business Response

  Date: 12/18/2023

  We look forward to being able to assist ********** and are working with the dealer to set an appointment with him to meet at his location so that we may inspect the unit and observe unit operations in order to fully understand the issues and determine why these happen at his location. Our understanding is that the unit had worked properly when at the dealership.

  Customer Answer

  Date: 12/18/2023

   I am rejecting this response because:
  
  After receiving this email I called the dealership and talked with them. The statement from ******* River is inaccurate and the findings from the dealer made them order parts for further diagnosis. 

  Business Response

  Date: 12/26/2023

  Forest River understands that Camping World inspected ************** unit and based on their findings offered to install the factory inverter and a surge protector.

  Customer Answer

  Date: 12/27/2023

   I am rejecting this response because:
  
  This repair has not been completed or proven out that it will be the last fix for this issue. I have been told many times that the camper has be repaired and it hasnt. This complaint wasnt filed for repairs it was to get the unit bought back due to the fact it has been since the purchase of the camper the issues were present, even after many attempts to repair it. I have not heard from ******* River in months even after many attempts to contact them. This latest issue was caused by them directly, and I feel this is represented in the build quality of this camper. 

  Business Response

  Date: 01/04/2024

  Forest River currently has a Forest River representative at the Camping World location that is assisting **********, in order to trouble shoot the concerns ********** has with his NOBO.  We understand that ********** and the Forest River representative are working together currently to resolve these concerns.  The Forest River representative arrived at the Camping World location on 1/3/2024 and will remain until resolved.

  Customer Answer

  Date: 01/05/2024

   I am rejecting this response because:
  I am not located where the unit has been looked at, I have only talked with the technician from ******* River on the phone; as well as read his emails.  In the past I have had similar calls about it being fixed and after getting it home and trying to use it found out that either the issue hasn't been fixed or another one has occurred. This is why I feel I can't trust this unit and fear that something else will happen to it again. I also haven't talked from anyone from Camping World since the repairs have started or anyone from the corporate office of ******* River. This is important to me since I still have concerns about this unit and also the way my complaints have been handled. 
  
  

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a ****** Town 3 Forest River from *******************************. It is a 2020 and has less than ****** miles on it. The *** number is *****************. We are concerned about the material that was used to cover the seating in the unit. It peels badly and gets stuck on your clothing. When you brush it off your clothes or the seats,the material will go anywhere in the *** My toddler granddaughter peeled some off and in her mouth it went. We were able to get it out before she choked. I am concerned about the environmental effects the material may impose on humans. The top layer of material looks like leather and is adhered to a bottom layer of white material with a method that could be a hazard to a persons health. I would like an analysis of the material done to ensure it is safe for people to be in contact with. Also, we did not pay the amount of money we paid for this unit and substandard materials be used in construction. I would like all seat replacement because it is all peeling off at some point. Another concern is the flooring in the unit. I was damp mop cleaning the floors and the water was dark and dirty. I didnt think the water should be that dark. I went over then again with the same results. I finally figured out that I was mopping the pattern off the material on the floor. I only used water. I am also concerned about the environmental effects of the flooring material. These products need to be banned. I also want new name brand flooring that the dye in the pattern will not wash off when damp mopping. The chemicals in the composition of the flooring could be harmful to humans.

  Business Response

  Date: 11/03/2023

  Thank you for forwarding the consumers communication to Forest River. Forest River was able to reach out to the consumer and assist with them with information. 

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Cherokee Black Label travel trailer. VIN# ***************** We noticed after a couple days of rain that the back window was leaking. Upon looking closer, we saw that the window appeared to be not seated properly. It is not installed flush. The passenger side is fine but on the driver side, you can see the wood where the window is clearly not all the way in.We took the travel trailer to a dealer for repair and were notified that the the rear window is not set into the wall correctly and upper left hand side is sticking out. The window would need to be removed and reinstalled and then resealed completely. They also stated that we are looking at $899 + tax. I asked if this was a manufacturing defect, and they confirmed that yes, this came out of the factory that way. They stated that the company would not cover the repair. There were several other issues but this one is by far the most concerning as it implies that Forest River does not back their product or keep track of the quality of products that they are selling the folks who work hard to pay for their apparently poor quality products.

  Business Response

  Date: 11/03/2023

  This customer is a second owner and does not have a warranty through Forest River, however, we are going to goodwill a replacement window to the customer to ease this situation.  The customer is aware of this and has approved this solution.

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an 2021 Alpha wolf from Forest River (*****************) I bought a 2021 and have nothing but problems with the unit. I had to take it in 3 times to get the u shape dinette rebuilt for not being square and could be used as bed because table would fall through. Multiple pieces falling offtrim, wheel flares, door hardware, etc. Also the main entry door was sticking and not installed properly. Was moved and now has settled and caused more damage. Has a gutter leak on the side of vehicle that has been repaired twice under warranty and still not fixed. Now issue has grown cause structural damage being that the side has delaminate and is unfixable. Contacted Forest River and they are unwilling to assist or buy unit back because it is now out of warranty. Even though repairs were made under warranty. Terrible customer service. Terrible construction of unit. Unwilling to correct issue with unit and failure to properly fix unit while under warranty has caused units side wall to fall and issue continues to deteriorate.

  Business Response

  Date: 10/27/2023

  We have been in contact with this customer.  They are going to make a list of their current concerns and provide photos for further review to find an agreed upon resolution. 
  Thank you for the opportunity to review this again. 

  Customer Answer

  Date: 11/07/2023

  To whom it may concern,
  
  I am the consumer responding to the response from forest river on the claim ********. All they did was contact me, one time and had me send a list of all the problems I have occurred with their unit. Which I have already done multiple times before. I have jumped through every hoop they have asked me too. I have provided all I can to them. But I received very little to no communication from Forest River nor have they ever offered any sort of resolution for the issue. Most likely due to the fact that the unit was not properly fixed under warranty and now is beyond repair due to delamination on the side. From my experience so far it is very hard to get any call or response from them. 
  
  Thanks,
  ****
  
  Sent from my iPhone
  

  
  

  Business Response

  Date: 11/14/2023

  Forest River has made an agreement with ************** to bring his unit back to the factory for the repairs.   

• Initial Complaint

  Date:10/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the date of the transaction was 4/21/2023 in the amount of ******** We bought a camper from ******* ***** and have had nothing but issues with the unit. Forest River denied claims and made ******* ***** send them in multiple of times. The unit has 62 documented work orders. Forest River has made ** take it to ******* ***** of Concord where the unit was purchased, TravelCamp in ********* for a second opinion where the dealership denied to touch the unit with all the issues and now living in Lancaster ** Forest River wants to take it to ******, ******* in December to the factory to work on the issues which is winter weather months. I can provide emails, work orders, and date of phone conversations.

  Customer Answer

  Date: 10/17/2023

  Make and model is Salem platinum 2023 32 BHDSX 

  VIN is: *****************

  Business Response

  Date: 10/26/2023

  Forest River has been working directly with this customer and has offered a factory ********************** to resolve the customer's complaints.

  Customer Answer

  Date: 10/26/2023

   I am rejecting this response because due to the unit being 2023 and having 63 documented work orders and will be traveling out of state for repairs after multiple trips to the dealership for warranty work is unacceptable. Buying a unit and not being able to use it during prime week/weekends for camping due to being at the dealership for repairs taking longer than needed because Forest River will reject the claim. We have mentioned several times we just want to get out of the unit we are in and purchase another one but that to Forest River Rep ******************** is "unrealistic and not happening due to offering the unit to go to ******* and multiple 6 months added to the warranty." I feel as I have not been respected as a customer with comments made to other dealerships service managers from **** stating that "I am a firecracker and hard to work with". Any person that is dealing with an issue such as mine has a right to be upset with the outcome of the service provided by Forest River. 
  
  
  

  Business Response

  Date: 10/26/2023

  We are truly sorry to hear of this complaint and please be assured that we will look into this internally.   We would like to address your concerns as quickly as possible.  Please reach out to *********************** at ************************************ or ************.  

• Initial Complaint

  Date:10/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought this Cherokee Black Label Wolf Pup 17JGBL from **************************** on June, 2022. Upon taking possession of the camper we noticed some imperfections. We immediately contacted *** **** RV to get the issues resolved. Within two weeks *** **** RV took photos and verified the many issues with the camper. These consisted of the laminate floor lifting, the bathroom wall separating, wood panel by the fridge came off, panel under the bed popped ************** on the front of the camper peeling off, tail light went out, camera has never worked, the storage door is not level and appears to be falling **************** plating around the bottom of outside camper separating, the water heater door is not level and the seals around the bottom of the slide are tearing off. Though we do blame *** **** RV for the inability to get repairs schedule or supplies ordered, we cannot blame them for the poor production of this camper. Many of these repairs are due to the poor quality of craftsmanship and the Forest River Inc. should be held liable for that. This camper has only been used 3 times in the 1 that we have had it. We are enclosing some of the pictures for you to view. *** **** RV should have numerous pictures in their system, as well as multiple documents referencing the numerous contacts from us to get this RV repaired. Purchase Price was $29,000.00 with a $5000.00 down payment.

  Customer Answer

  Date: 10/13/2023

  *************************
  *******************************
  *****************************br>******** ** 76073
  
  2022 Cherokee wolf pup 17jgbl
  VIN ***************** 
  
  
  V/R
  Sent from my iPad
  

  
  

  Business Response

  Date: 10/20/2023

  When looking into this, we find one claim submitted from *******.  This claim has been authorized aside from two lines where we are asking for additional photos.  Forest River is willing to review all issues that were documented within the warranty period for the customer, when provided with that documentation.
  We look forward to resolving this issue in the near future.

  Thank you. 

  Customer Answer

  Date: 10/24/2023

   I am rejecting this response. We are not satisfied with the efforts of Forest River to get this situation resolved. This has been an ongoing issue for 18 months. We have tried numerous times to contact Forest River with no luck. If Forest River would like to contact us direct at ************ to implement a plan of action, that would be great. 
  
  
  

  Business Response

  Date: 11/01/2023

  Forest River has been in contact with the customer to obtain further documentation on the issues he still needs completed.  Once we have this information, we are going to work with the customer to find a mutually agreed upon solution.

  Customer Answer

  Date: 11/01/2023

   I am rejecting this response because this situation has not been resolved. Yes, Forest River has been in contact and requested further documentation from us. They did not request or receive all documentation from the company that sold us the camper. All documentation (time stamped emails and pictures of issues with the camper) have been sent to Forest River from us. 
  
  
  

  Business Response

  Date: 11/08/2023

  Thank you for giving us the opportunity to look further into this case.
  After speaking with the customer and dealership ******************************* has approved for all the items the retail customer requested to be fixed.  We will continue to communicate with the dealer and customer to keep *********************** moving forward in a timely manner.

  Customer Answer

  Date: 11/14/2023

   I am rejecting this response because I am getting conflicting information between Forest River and *** **** RV. There appears to be a break down in communication between Forest River and *** **** RV. In the above message to BBB it states that Forest River will cover all repairs, however we received a phone call from *** **** today stating that Forest River has denied all warranty claims. We have attached the documentation that we received from *** **** RV today 11/14/23. At this time we are requesting a direct call from Forest River before we decided to take this to the next level.  
  
  
  

  Business Response

  Date: 11/20/2023

  Forest River has had the opportunity to speak with the customer and dealership.  We have clarified the needed repairs and what all is being covered.
  Forest River will remain in communication with this customer until all *********************** are completed and do everything possible to expedite this process. 

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new trailer in July 2022. The warranty is for one year. The same day we got the trailer home the solar panel monitor was busted. We called the dealership and they sent a replacement that was defective. The blind in the trailer broke and the slide motor/bracket was bent so bad the slide was getting stuck. We needed the trailer for camping obviously so they said as long as we called before the one year to get it fixed we were good. We called to get our trailer in for warranty repair at a local dealer in May 2023. They were booked out until August 1, 2023. We have proof of the call and appointment however Forest River refuses to honor the 1 year warranty on the issues. Considering the trailer was ****** and we called before the warranty expired we feel they should cover the repairs. This is not good business and this is the third Forest River trailer I have purchased. If they do not honor their warranty I will never again purchase a Forest River trailer. This is not how you treat your customers and is not right.

  Customer Answer

  Date: 10/11/2023

  Hi,

  I received a voicemail from you this morning asking for my VIN and trailer type. The person did not leave any phone number or email adddress for me to send the information. 

  Here is the info.

  2022 FOREST RIVER CHEROKEE BLACK LABEL

  VIN: *****************

   

  Thanks! 

   

  Sent from my iPhone

  Business Response

  Date: 10/20/2023

  Forest River was not provided documentation of the issue within the warranty period,this being the reason the claim was denied.  After further review and conversation with the dealer, we have come to an agreement to cover the warrantable concerns for this customer as a goodwill gesture.  The claim has been updated and we appreciate the opportunity to re-review it.  Thank you.