Business Profile

Recreational Vehicles

Forest River Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Forest River Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

237 total complaints in the last 3 years.
55 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a toy hauler camper from this manufacturer. The tiedown anchor that supports my motorcycle failed. This failure was due to a manufacturing defect. Pictures I have clearly show the defect. The anchor, detached from the floor, causing my motorcycle to fall over inside the camper while traveling. I can provide pictures showing the manufactures defect. The defect is as follows. The floor anchors are supposed to be screwed to a 2 x 3 underneath the floor. Three screws hold each anchor. On the anchor that detached from the floor, two screws originally were barely screwed into the 2 x 3. The hole cut in the floor to House the anchor was not positioned correctly over the 2 x 3. Because of this, the screws were not properly screwed into the 2 x 3. In fact, the screws barely hit the edge of the 2 x 3. It was just a matter of time that the anchor would fail. And I did on the third time I used the camper. The result is damage to the floor of the camper, to the refrigerator door in the camper, and to my motorcycle. Forest River suggested I turn this into my insurance company. And I did. They denied coverage to my camper because of manufacturing defect. A copy of that letter is attached.
Customer Answer
Date: 09/20/2023
VIN# *****************
Model: 2022 Cherokee ***************** 18RR Toyhauler
Business Response
Date: 09/29/2023
Forest River is offering to repair the coach as a one-time goodwill gesture.
This has been relayed to the customer, we will continue to work with them to make these arrangements.
Initial Complaint
Date:09/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 6/6/23 VIN *****************. Purchased brand new and has had leaks in the bathroom since day 1 among many other issues. Called ******* *****, which is where i purchased it, and they said to contact forest river. Spoke to *****************************, parts and warranty mgr on 8/22, and she assured me she would contact my local mobile service and everything would be covered to have it fixed because the problems are a manufacture defect. She also said if the actual service call wasnt covered by roadside assistance she would cover that cost as well because she is able to do that. I sent her pictures of the leaks and damage it has caused so far as well as the gaps in the shower door...which was put on backwards and upside down and she totally ghosted me. She will not return phone calls or emails. Ive been in contact with ******* ***** who has also tried to contact ***************************** with no luck on their end either. I pointed out problems with the shower prior to delivery and was told it would be fixed. It was not fixed. The cost of these repairs as well as the cost for mobile service should not fall on me as this should have been caught in a quality inspection by Forest River...which I'm beginning to wonder if they even do them. I cannot take my travel trailer to have it serviced as I live in it while I am doing a remodel. This was all explained to ********************** and she agreed. It has been 3 weeks since I spoke to her with no response from anyone at Forest River. This is beyond ridiculous and a bad way to do business. If someone can't even pick up the phone or return a call or an email then they know they are in the wrong. I just want this issue fixed before more damage is caused.
Business Response
Date: 09/20/2023
Forest River expresses thanks to our customer for their choice in ********************** products and would like to apologize for delays occurring in our processes. We have been in contact with this customer and were able to arrange a visit to them from mobile service. Our understanding is that mobile service will utilize our claims process to address and resolve the customers concerns. As a customers satisfaction with their unit is Forest Rivers main goal, the progress of necessary repairs remains within our focus.
Initial Complaint
Date:08/29/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been unable to reach Forest River regarding warrenty coverage. We purched a new FR Sandstorm in June, 2023. Just about a month later, we had to have a certified technician come out to do these repairs:- The solar to battery charging was hooked up backwards - The black and gray tanks' sensors were incorrectly installed at the bottom of the tank, causing incorrect readings.About 10 days ago, we ran into this issue:- The solar panel switched settings, due to incorrect wiring, and caused the battery to be over heated and start smoking. Had we not been home, it would have caught fire. After multiple calls and messages, Forest River will not respond to request for warrenty fulfillment. ************** has been unable to receive payment for his work, and we have not yet been reimbursed for the brand new battery that started smoking. Forest River promised these issues would be covered with ******** and are failing to fulfill their end of our contract.
Customer Answer
Date: 08/29/2023
VIN: *****************
Desired resolution: refund for service rendered and battery purchased.
Business Response
Date: 09/07/2023
Forest River RV ********** Divisions has been in contact with Mrs.-**************** and the retailing dealer MY RV. As of 9-1-23 repairs have been performed to date by dealer and mobile repair person. All-important items are performing with travel trailer currently. Dealer contact ******* at MY RV is the main contact for the Mattixs on any future concerns.
Customer Answer
Date: 09/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:08/25/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/21/23 my family purchased a 2022 29TE Cherokee Grey Wolf for $32,000. Since this date we have only been able to camp 8 days total due to the amount of issues we have expierienced with this unit. While camping we noticed water running from under the shower and around all seams of the shower surround, along with this issue we noticed the slide out was very slow and seemed to be dragging. We also noticed water spraying under the master bed due to a cut waterline going to the water heater which sprayed the front storage area causing a mildew smell and we are hoping that it doesnt cause mold issues in the future. While camping we also were having problems closing both door, while trying to close the main entrance door the door shattered causing my family to not have a way to secure our camper/items. The air conditioner was missing bolts that caused a very loud rattle. There were scratches in fascia boards for the slide. The slide that we have had looked at twice now by our dealer ***************** in ************ ** said that it looked fine and the last time we took it out the slide got stuck in and when we attempted to extend it a track broke free from the wall. We are very unhappy with our purchase and we are not looking for financial compensation we are just looking to exchange this lemon of a camper for the same make and model because we love the camper layout and camper style just very unhappy with this individual camper. I understand that Forest River is obligated to fix these items but we cannot keep dragging this camper over an hour to and from a Forest River dealers to continue to fix issues that we continue to have when both parents have a full time job. The most heartbreaking of this situation is that both of our kids have lost interest in camping due to not being able to go on a camping trip without multiple issues arising everytime we take the camper out.
Customer Answer
Date: 08/26/2023
Vin number *****************
Grey Wolf 29TE
Business Response
Date: 09/05/2023
Forest River has been in direct contact with the customer. ******** stated that they have reservations coming up that they do not want to miss out on but ideally would like us to bring his unit here and repair the remaining issues after the end of their camping season (end of October, early November).

Customer is going to gather pictures of these issues at his convenience to send to Forest River.

Forest River will continue to communicate with the customer to get these *********************** completed when the customers schedule allows.
Customer Answer
Date: 09/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:08/18/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Forest River denied the warranty claim to fix a leaking window on my 2022 Salem Cruise Lite 24 RLXL travel trailer, Serial #*********, claiming it was a maintenance issue. I have attached the work order ***** (job #5) submitted to Forest River from ******* ***** in *********, **, in which the technician clearly identifies "voids in the sealant" at the top of the window and "also found rubber glaze bead/window seal was cut short during installation". This is clearly not a maintenance issue on my part.The trailer has been stored at ******* ***** in *********, ** awaiting various warranty parts and repairs since August 31, 2022. I want Forest River to approve the repairs on work order ***** (job #5) addressing a leaking window at no cost to me.
Customer Answer
Date: 08/29/2023
Per the request for additional information for complaint #******** regarding our VIN and model.

We currently own a 2022 Forest River Salem Cruise Lite, Model 24RLXL, with a VIN number of *****************.

I believe that this was the information that was being requested, if there is any additional, please let me know.

Thank you,

*******************************

Business Response
Date: 09/07/2023
We appreciate the customer bringing this to our attention. Upon additional review, we have determined this claim, filed as is, will be covered. We apologize for any delays in our process that *** have caused inconvenience and thank our customer for their choice of ********************** products.
Customer Answer
Date: 09/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:08/16/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2021 Heritagle **** purchased in June of 2020. Shortly after, slide pop out became innoperable. spend several months at dealer waiting of approval and then parts. After repairs trailer was used a fre times with the problem returning a year later. Currently trailer is at ******* ***** waiting to see if manufacture wiill approve repairs being that this is a reocurring problem.
Customer Answer
Date: 08/22/2023
From: ********************************** <**********************************>
Sent: Monday, August 21, 2023 2:30 PM
To: Info@ mailbox <***********************************************>
Subject: Message from BBB.org

This emial is regarding complaint #********. I would like to inform that Forest river reach out and has approved repairs. Please cancel/update/archieve compaint. Thank you for your help, i might have gone ahead of myselft before waiting for the manufacture to reach back out before filling complaint,
Sent from *************************** (*****************)
Initial Complaint
Date:08/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 2022 Forest River Sabre 38DBQ new from ******* dealership 3/18/23. Within 90 days we had issues with a slide out ski falling off. I had to remove the ski completely in order to pull the slide out inside. I covered the area of the missing ski with silicone and made an appointment for repair. Meanwhile, 2 more slide out skis fell apart. Instead of applying silicone I just kept the slides in. I took the unit in for warranty service for these 3 items and several more (entry doors binding and damaged, tv audio not working, closet door not rolling, exterior light not working, *** controller not working,ect.). I was informed that 1 door and 1 ski were approved. The second door was still under review and the 2 other skis are being denied due to customer ignored maintenance. The unit is only a few months old, what maintenance should I had performed already? I have been without use of my $67,000 ** for 60 days plus at this point (due to entry door and skis missing unit cannot be used). I have kept in constant contact with Forest River and the dealership to no avail. VIN#*****************. I am asking that all repairs be made and made soon so that I can get my family back into the ** instead of making payments on the ** and just sitting at home not knowing when we will get it back.
Business Response
Date: 08/22/2023
************-

I am in receipt of your submission to the BBB concerning your units repair concerns. I am very sorry to hear about the issues. Sabre takes pride in manufacturing the highest quality units possible. On occasion, things that require some attention during the warranty period can occur. The good news is, your warranty is in place just for these occurrences.

I looked up your unit history with us and reviewed the claim you are referencing in your statement of the problem. I am happy to say that along with your description of the cause of the denied issues and my review of the claim line in this new light, I went ahead and authorized the originally denied claim concerning the two other slide skis. I do hope this helps and I apologize for ************** this took to get this taken care of for you.

Should you have any additional questions and/or concerns, do not hesitate to reach out to us at, ************.

Thank you,

*********************
Sabre Division
Forest River, Inc.
Customer Answer
Date: 09/01/2023
I am rejecting this response because:

From: ************************ <***********************************>
Sent: Friday, September 1, 2023 1:54 PM
To: Complaints <*****************************************************>
Subject: RE: [EXTERNAL] You have a New Message from BBB Serving Northern *******, Complaint #********

I have not responded to this issue because not 1 single thing has been done to solve my issues. This complaint should not be closed.

Thank You,

***********************
IN/OH/KY ********************* Supervisor
************ Mobile
***********************************

Business Response
Date: 09/07/2023
************-
Thank you for your reply. I see that your replacement entry doors have an estimated arrival date from our vendor of, 09.08.2023. I spoke with your dealership and notified them as such. They mentioned a couple of outstanding items that I do not see claims filed for. Namely, the front led lights and the control pad inside your unit. I will make sure and expedite those authorizations and get all of this wrapped up for you as quickly as possible.
Should you have any additional questions and/or concerns, do not hesitate to reach out to us at, ************.
Thank you,
*********************
Sabre Division
Forest River, Inc.
Initial Complaint
Date:08/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cherokee 304Bh ********, took position of this unit end of may 2023. First camping trip later that day outside shower leaked in the storage compartment, shower flooded the washroom this is ongoing needs new shower surround waiting on parts from forest river. Roof leaks wood inside black mold not safe to use, plus the three slides in the trailer as the rubber membrane coming detached from the slide boxes great place for water intrusion. Main door had to be replaced. Dealer sent warranty info and were still waiting on a response from forest river. Havent been able to use the unit for three weeks now. Sent email after email called but still the same answer its being reviewed by management. Seems qualitys taking a backseat to quantity. Nothing more infuriating than paying for something you cant use or not safe to use. These units arent cheap but theyre cheaply made and rushed outta the door to an unsuspecting buyer who put their hard earned money and trust into something only to be hit with disappointment after another.
Business Response
Date: 08/17/2023
We sympathize with the customers frustrations and appreciate their patience while we work to resolve this matter. We have authorized all repairs that need to be completed at this time and are bringing the coach back to our facility to make any repairs that are unable to be made at the dealership level.
Initial Complaint
Date:08/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a Forest River ** in March 2023; it is new. We have used the ** twice, and the refrigerator is broken. Weve had it at an ** dealership since July 16th for the fridge replacement, but we are being told the replacement hasnt been approved by the warranty department. We have now missed an entire month of camping because Forest River wont approve a refrigerator when it is clearly an item covered by their warranty. Further, they have no phone numbers for consumers to call with problems- the only number listed is the corporate headquarters, and no one answers that phone. The last 8 digits of our VIN is ********
Business Response
Date: 08/28/2023
Forest River appreciates our **************** of Forest River products and would like to apologize for processing delays. We have authorized this repair and emailed the customer an update on this, as well as provided them with the correct contact information for the Cherokee Division in case they have any further questions or concerns.
Initial Complaint
Date:08/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I just bought a brand new ******** ******** ******** Galleria from ********* in **. We bought it specifically for a 3 day drive/move to TN. Within the first 24 hours we had problems with the *** Besides the fact that the screen/temperature reading is not accurate and the fact that it never truly cools down the back, we had a waterfall poring on us. Not just a little condensationa waterfall. The fresh water tank sensor has never worked. The first, 8 hour, test drive we took it on we had engine problems on the way home. It would not accelerate and we barely cruised home (the alternator?).Weve taken it back to ********* TWICE to get everything fixed and to a ******** dealer. NOW were on our 3 day drive to TN and the cooktop lock button beeping is stuck on. Weve never used the cooktop. My husband had to unplug the entire unit.The ** (when it was working) STILL pouring a waterfall on usenough to soak all the bedding. Yes, weve always parked on flat level ground. Now, the entire battery is dead. The ** wont turn on, the toilet wont flush, we cant use the microwaveits ridiculous. The entire control screen wont turn on. Made it to TNthe battery now turns on but the ** is HOT and never cools down. This is ridiculous. I understand that everything is under warranty but this was BRAND NEW. The times weve taken it in to get fixed were driving 3 hours to/from, taking time off work, and its still not fixed. When we found it online, ****** mentioned it was hidden way in the back of the lotnow Im wondering if they knew it had problems and still sold it to us? Regardless, were fed up. Weve put a ton of money into this and also paid for a full suspension upgrade. Not to mention the amount weve spent on gas going to/from ********* AND the amount of time my husband has had to take off to do so. We would like to return this defective vehicle immediately. VIN *****************
Business Response
Date: 08/15/2023
This letter is in reference to complaint ******** concerning a 2023 ******** Galleria.

The unit in question was delivered post-production to ****** Wholesale Auto & RV in *************, ** on September 30, 2022 and was subsequently purchased by the retail customer on April 20, 2023. As of the date of this correspondence, ******** RV has not received any warranty claims or requests for repairs however, customer satisfaction is our number one priority and we welcome the opportunity to rectify any concerns the customer may have. The **************** Manager for this product has indicated that he has made several attempts to contact by both phone and by email but has unfortunately not received a response from the customer. We encourage the customer to contact the **** *****************************, at ************ or ************************************** to discuss a resolution in this matter.

Thank you for bringing this to our attention. Please do not hesitate to contact us for any further questions regarding this issue or any future concerns you may have.

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Forest River Inc. is NOT a BBB Accredited Business.