Complaints

This profile includes complaints for Forest River Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Forest River Inc.

  PO Box 3030 Elkhart, IN 46515-3030

• 

  Forest River Inc.

  423 N. Main Street Middlebury, IN 46540-0030

• 

  Forest River Inc.

  PO Box 124 Goshen, IN 46527-0124

• 

  Forest River Inc.

  1803 Century Dr Goshen, IN 46528-5044

• 

  Forest River Inc.

  55135 County Road 1 Elkhart, IN 46514-9765

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a camper a little over 2 years ago and the roof started leaking. Filed a warranty claim and was told it wasnt due to any defect but due to lack of routine maintenance. We have no info from Forest River or ******* ***** (where we purchased the camper) and have not been notified of any maintenance due. The seal is basically cracking and falling off. They advised us to contact our insurance.

  Customer Answer

  Date: 08/04/2023

  VIN:*****************

  it is still under warranty. 

  Business Response

  Date: 08/14/2023

  We are sorry to hear of this concern.  Forest River records show that the manufacturers warranty expired on May 16, 2022. Weve reviewed pictures sent which indicate no seal maintenance has been performed on your unit. Per ownersmanual provided at time of purchase, the seals are to be inspected and resealed every six months. This information is located under the care and maintenance section of the manual. As a goodwill gesture we will allow any parts needed at no charge but no labor

  Customer Answer

  Date: 08/14/2023

   I am rejecting this response because:
  I have contacted several repair companies and the labor cost is the majority of the repair. I would be willing to consider this complaint corrected for  the estimated repair cost of the roof only. The cost is approximately $2000. I feel that this is a fair middle ground for both parties involved. 
  
  

  Business Response

  Date: 08/22/2023

  Forest River appreciates the customer's choice of ********************** products and is ready to assist with completion of this repair.  Please contact ************************************* or call ************ to discuss.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Riverstone camper from the original owner last year. The cause of the fire has been determined to be a fault in the power cord reel inside the camper supplied and installed by Forest River ************* **** We have researched and found NUMEROUS incidents where other ** owners have had similar occurrences with ************ reels even providing photos of the reel contacts right before fire. While in our possession, the ** only had one trip and only used the reel twice as it has been sitting stationary since bringing it home. Neither Glenndinning, the reel manufacturer, nor Forest River Inc., provided any discretionary notifications, nor warning stickers or recalls about this extremely dangerous potential for fire due to the power reel. I have found that ************ was more than aware of this risk as they replaced the reels when customer's contacted them prior to fires as far back as 2015. The fire damage at the reel site was so extensive, I can not provide any serial number. I've reached out to ********************** and have not heard back from them. Our ** was not yet insured as the camper was not going to be used for traveling yet. A family pet was lost in the fire and the camper itself lost the entire back end and smoke damage traveled throughout the entire camper. If necessary, I can provide links to the forums detailing the malfunction in other's **'s. It doesn't allow me to add more photos but can do that upon request.

  Customer Answer

  Date: 08/02/2023

  VIN#: *****************

  MODEL: 2019 RIVERSTONE RSF39FK

  Attached photo of the sticker found at the front of RV on driver side of the camper. 

  Business Response

  Date: 08/09/2023

  We are reviewing the incident determining if an O & C fire expert will do an exam.

  Customer Answer

  Date: 08/24/2023

   I am rejecting this response because:
  
  My complaint was recently closed b/c (I think) I didn't respond to the complainant's response within 7 days. However, the response from the company said they were sending an investigator, but there hasn't been any investigator sent out.  I thought I needed to wait until they came out before I accepted their response. I still haven't heard from Forest River about an investigator. 
  

  Business Response

  Date: 08/30/2023

  Forest River is in contact with this customer and is pending a date to conduct the investigation.   When that is scheduled, we will make sure the customer is aware.

   

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought Forest River 29vbud in June of 2022 at Zoomers, in *******. We had to bring it back the first week, then had numerous problems with it the following several weeks while visiting my daughter in *******. While at Zoomers, we were informed that the unit was made at a factory that was called the covid one. Meaning everything that came out of it was a disaster. Ours actually came from there. We were told by several service mechanic that it was poorly made and it was falling apart. That we should definitely get our money back. Even the salesman told us that we would get our money back because of the condition it is in. The service department blew us off, then Forest River did take it to service it, however, everything they said they repaired is still not repaired. It is still a falling apart and we have been trying to be patient with them. The shower still leaks, the panels that was so called fixed, are just hanging underneath with screws that don't attach to anything. The paneling is ripped throughout, the ceiling is falling in, the floor has ripples in it, and soft spots where it shouldn't. The one wall where the shower leaked out is damaged and most likely had water damage. There is so much more. We want our money back and we do not want to deal with this any longer. We feel we are being taken advantage of, we are on a fixed income, and they know we cannot afford a lawyer, however, we know that the Better Business Bureau will work on our defense as much as possible and truthfully. I am a Minister and I will not lie, this has caused nothing but heartache for me. Please help!

  Customer Answer

  Date: 08/01/2023

  Forest River 29VBud 

  VIN #*****************

  Bought it at Zoomers in *******. 2022

  Business Response

  Date: 08/09/2023

  We are sorry to hear this, however we cannot respond to dealer or their employees statements without actual names to verify.
  As for unit we show that there was a list of items repaired on May 2,2023 and the unit went through a pre delivery inspection before return shipment. Upon arrival we understand there were some issues, which we responded to by sending a crew to assist. We are very willing to stand behind the warranty and if we could receive list to review, we will be glad to determine how we can help to resolve. 

  Customer Answer

  Date: 08/09/2023

   I am rejecting this response because:
  The so called repairs that were done, were not done, and they actually sent the repairman out again to the place where the trailer is. The repairs they are talking about did not get repaired, as to what tge complaints are. The vinyl floor is actually coming up, all the cabinets are peeling,  the screen door is falling off, the panels the floor up are fraying, the ceiling is falling panels are dropping, and I could go on and on. Every day there is something new that is falling apart or coming undone. This trailer is purely a lemon. We want a full refund 
  
  

  Business Response

  Date: 08/15/2023

  We thank you for the additional information.  Forest River would be glad to expedite any repairs with complete list of what repairs are needed.

  Customer Answer

  Date: 08/15/2023

   I am rejecting this response because:
  They would need to take apart the entire trailer.  The walls, the trailer,  the floor, ceiling, the door, the cabinets, etc. The roof that they so called fixed,  the glue is bubbling, the side panels are bubbling up, under belly looks like it falling out. They said it was not supposed to have any support, so it just hangs. Very badly put together.  We want a full refund. 

  Business Response

  Date: 08/22/2023

  Forest River respects the thoughts of our customers however we strongly disagree there are major structural issues and have verified that this unit is well within recreational vehicle standards. If repairs are needed and the customer would like assistance with arranging them, please contact *************************************

  Customer Answer

  Date: 08/22/2023

   I am rejecting this response because:
  We disagree with the Forest River company as per their last correspondence.  For it would have to be taken apart from top to bottom. If they are actually willing to replace the entire unit, roof, walls, cabinets,  **********, then it seems fruitless for us to be without our unit. We have been inconvenienced enough.  We have been stressed beyond comprehensive,  and this should not have to be taking place any longer.  This unit will not last long enough to even  a year from now without falling apart.  We haven't had it not even two years and it's is falling apart. What will we have in three years.  How dare them say they sold us a up to par unit. It is not, and we do not deserve have to be left with what was never should have been sold to us in the first place. It was never a good unit in the first place. Er want a full refund.  
  
  

  Business Response

  Date: 08/28/2023

  Forest River has done a full inspection of this unit and respectfully requests that the customer contact *********************** at ************, or email ************************************* in order to determine positive resolution together.  

  Customer Answer

  Date: 08/28/2023

   I am rejecting this response because:
  
  I will wait to see there response  we want a full refund for this unit.  We feel that it should have never been sold to **.

  Customer Answer

  Date: 08/29/2023

  I reached out to Forest River information.  The person *********************** is a service manager.  We had been in constant communication with ***************** over the past 5 months to no avail. We arr very upset that they are not going to keep going through the service department,  we already went through this.  We have asked numerous times that to talk someone in upper management after so called repairs, and we said they needed to refund us. Now they are still trying to **** us off to the service management.

  They said it was normal. In the meantime.  These panels have fallen off twice,  and it's only been on the road twice. 

  Business Response

  Date: 09/07/2023

  Customer satisfaction is important to **********************. We remain committed to our customers and will diligently work toward alleviating any concerns they may have about their unit.
  Forest River has done a full inspection of this unit and sincerely disagrees that there are any major structural issues with it. We have verified and documented that this customers unit is well within recreational vehicle standards.
  We have listened to and addressed the customers repair needs respectfully and professionally and performed warrantable repairs to the best of our ability in accordance with the Forest River Limited Warranty. A listing and images of any additional concerns was requested of the customer because to our understanding the ********************** needs cited have been completed previously and the images that Forest River currently has do not reflect the depth of repairs needed as described by the customer in this forum.There are no open warranty claims associated with this unit at the moment. Warranty extension has been offered but refused for demands of replacement or repurchase, which Forest River is unable to do.
  Forest River believes we have done all we can to assist at present as there are no substantial issues with this unit to the best of our knowledge.
  

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called Roadside Assistance from ********, **. One of the tires on my Travel Trailer exploded and needed to have the Spare Tire put on. I was told this was a covered event and they would text me the provider information. 30 minutes later, I was told all local companies here require that I pay out of pocket and submit a claim for the $225.00 that it would cost.I have reached out to customer service via email and phone. No email reply and the phone reps keep transferring me to another departments voicemail.The technician banged up a lug nut and only charged $200.00 for the service. I have the receipt and there should be a record of my call with the ****************************

  Business Response

  Date: 08/09/2023

  We have been in contact with the customer and have processed reimbursement, which should deliver to them shortly if it has not already.  We appreciate the opportunity to work directly with them and thank them for choosing Forest River product.

  Customer Answer

  Date: 08/10/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Brand new 2022 Forest River Crosstrek on September 1 2022. Vin #*****************. We paid $90,378 before tax for this new *** This ** is a lemon and we want to return it. We have warranted some of the issues with the *** However, we have had problem after problem with our Coachmen RV since we purchased it. I have over ******************************* shuttling the ** back and forth to the repair facility, on the phone trying to call service centers that won't take our ** and fixing many of the problems on my own. Many things came broken when we purchased this new *** The dealership we purchased it from refused to repair the issues and told us to warranty them with Coachmen. There are outstanding issues with our ** and our warranty is about to expire. We have serious concern that warranty issues will continue to appear because of the low quality. We have invested significant time and money shuttling the ** to and from the repair facility and takes months and multiple trips for each repair. This was due to the lack of availability of parts from Coachmen. The Coachmen service centers and dealers you provided refused to repair our ***We are exhausted, feel very taken advantage, and are unwilling to continue to spend our time and money on this *** I have attached a list of outstanding warranty items and also documentation of our receipts. Lastly, this ** is a safety hazard and due to the low quality and lack of attention to detail during assembly, it has put my families safety at risk. The ** came with a propane leak from one of the valves on the stove. When we turned on the heater, thankfully, it caused the carbon monoxide detector to go off. Upon further inspection the installed carbon monoxide detector was expired. This is a serious safety hazard. Had the detector not gone off, we could have died. This is negligence on the part of Forest River. I am unwilling to discover what other safety issues are wrong with the ** and put my family at risk.

  Business Response

  Date: 08/09/2023

  This letter is in reference to complaint ******** concerning a 2022 Coachmen Cross Trail purchased from Reliable Imports & Motorhomes in ***********, ** on September 1, 2022.
  The customer first contacted ********************** about warranty issues on February 7, 2023 at which time they were provided with a list of servicing dealerships authorized to provide service for Coachmen products near their home in ********, **. As these were not the selling dealers, the customer found it difficult to locate a dealership that would be willing to provide service on a product they did not sell. Our warranty representative worked with the customer to find a dealer that would perform service on their unit with the agreement that the customer would pay the invoice for work and Coachmen RV would then reimburse them. We acknowledge that it did take some time to complete all of the requested repairs however, the customer has since expressed their satisfaction with the work and only recently indicated that they were unsatisfied with the unit as a whole. The Warranty Representative for this particular brand has reached out as recently as this morning to discuss any concerns the customer currently has. As of the time this correspondence was sent to the BBB, the customer has not responded.
  Customer satisfaction is our number one goal and we welcome the opportunity to rectify these issues in a timely manner to the satisfaction of the customer. We encourage the customer to contact our Warranty Representative for the Cross Trail brand, ******************* at ************ or ********************************* to discuss a resolution to this matter.
  Please do not hesitate to contact us with any further questions regarding this issue or any future concerns you may have.
  

  Customer Answer

  Date: 08/15/2023

   I am rejecting this response because:

  Hi I appreciate the response. Prior to filing with the BBB I had left two messages with **** and sent an email. I left him a message on last Friday and again called today and have not heard back. He has been very kind in trying to help us, however, this is a situation where Coachmen needs to return it for us not continue to try to continue to remedy all the warranty issues. Our warranty is ** in less than a month and we have barley used the ** and we have had a significant amount of problems as I had previously stated. I have serious concerns because the quality is so low and there are major problems with the limited use we have. I am hoping when we do get to talk to **** we can work out getting it returned. Thank you.
  
  

  
  

  Business Response

  Date: 08/22/2023

  This letter is in reference to the rejection of the Coachmen RV response to complaint ******** re: 2022 Coachmen Cross Trail.
  Coachmen RV stands behind their product and welcomes the opportunity to alleviate any concerns the customer may have with this unit. There has been an issue reported with the generator however, that is a component that is not covered under the Forest River Limited Warranty and the customer has been given the information to contact ****, the manufacturer of the component to file a claim under their warranty.
  As stated in the last correspondence from the customer, the ********************** Limited Warranty has not yet expired and we are ready to address any warrantable issues the customer may have with their product to ensure it is within industry standards.
  The Warranty Manager for this product, *******************, has been in contact with the customer since the rejection of our initial response and has requested a list of current concerns they may have and will coordinate the review and repair of these items once it is received.
  Please feel free to contact us if there are any additional questions concerning this unit or the repairs that have been addressed

• Initial Complaint

  Date:07/31/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipping charges exceeded $500. I was informed of $90. For shipping- company says there are no credits allowed for shipping-

  Customer Answer

  Date: 07/31/2023

  Vin# *****************

  2019 cedar creek Hathaway 34ik

  Business Response

  Date: 08/09/2023

  Forest River would like to apologize to our customer for our lack of clarity in this instance. We thank them for their patience as we processed their credits, which were applied on 8/1/2023 and 8/7/2023. 

  Customer Answer

  Date: 08/10/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2023 Forest River Grey Wolf CKT25RR camper VIN# ******** from **************************** 08/2022. Returned unit to dealership 8 months later; 04/2023, still under warranty, for minor repairs. Dealer claims unit had several Manufacturer; Forest River defective issues such as missing hose clamps from tanks which caused excessive black mold on underbelly. Dealer submitted claim to Manufacturer-Forest River to repair same- In addition Manufacturer/dealer claims fresh water tank was overfilled causing tank to balloon. Manufacturer-Forest River denied claim suggesting customer negligence. The freshwater tank was never used by customer as city water was only source of water. Had the unit been installed properly with overflow valves and venting it would be physically impossible to overfill tank with a 30psi hose.

  Business Response

  Date: 08/03/2023

  We have had the opportunity to review the claim in reference again.
  Based on the photos provided, this has been denied as misuse or damaged.
  We do not feel that this was damaged intentionally however, the pictures indicate that this freshwater tank was overfilled.
  We sympathize with the customer; however, this claim is going to remain denied. 

  Customer Answer

  Date: 08/03/2023

   I am rejecting this response because:
  Forest River has rubber stamped all claims as 'DENIED' submitted by dealership; in spite of the fact that many issues were clearly Manufacturer defects. Forest River refuses to share pics and provide amicable response as to how a tank can be overfilled when all tanks should have an overflow valve. A properly installed overflow valve would have prevented overflow condition. 
  
  

  Business Response

  Date: 08/09/2023

  We appreciate the opportunity to clarify the steps we have taken to prevent this issue from happening.
  This unit was equipped with tank sensors that indicate when the tank is full.
  Also provided is documentation of how many gallons each tank installed in the unit will hold.
  Overflow vents are standard on our tanks. However, when a tank is continuously filed beyond its limits with water, it can still result in damage. Respectfully, this claim will remain denied.

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new 2023 East ***************** 2600KRB While putting a new mattress after buying it found a water leak caused by a significant manufacturers defect, Unit was purchased 24 June 2023 was returned to the dealership 3 July 2023. Forest River is refusing to honor its 90day limited warranty and repair the water damaged caused by the manufacturers defect.Trailer is currently at place of purchase ******* RV in **** ***** **********

  Business Response

  Date: 07/26/2023

  Forest River considers our customers concerns very important and worth full review.  In this instance, the area appears altered from its original designed & assembled state.   As there is no indication of manufacturer defect, we are unable to provide warranty coverage.  

  Customer Answer

  Date: 07/26/2023

   I am rejecting this response because:

  Vehicle is brand new and under Forest Rivers 90 day Limited warranty, Water damage was caused by improper sealing from factory when they factory options where installed. ONCE AGAIN THIS TRAILER IS UNDER THE 90 DAY LIMITED FACTORY WARRANTY.
  
  
  

  Business Response

  Date: 08/02/2023

  We are sorry for the situation, however after review Forest River again finds no evidence of a manufacturing defect.  As warranty covers manufacturing defects, and having found none in this case, we are unable to provide warranty coverage.

   

  Customer Answer

  Date: 08/07/2023

   I am rejecting this response because:
  

  The Travel Trailer advertised as Brand New from Forest River, Travel Trailer shouldnt start Leaking from lack of sealant from MANUFACTURER INSTALLED ITEMS CAUSING A LEAK, Once again Travel Trailer WAS BRAND NEW AND LEAKING FROM MANUFACTURER, This traler is Still under the 90 *********** Warranty.

  PLEASE FIX YOUR MISTAKES FOREST RIVER AND REPAIR THE DAMAGE CAUSED BY YOUR LACK OF QUALITY CONTROL!
  
  

  Customer Answer

  Date: 08/16/2023

   I am rejecting this response because:
  
  Purchased a new 2023 East ***************** 2600KRB While putting a new mattress after buying it found a water leak caused by a significant manufacturers defect, Unit was purchased 24 June 2023 was returned to the dealership 3 July 2023. Forest River/East to West is refusing to honor its 1 yr *********** limited warranty and repair the water damaged caused by the manufacturers defect. Trailer is currently at place of purchase ******* RV in **** ***** ********** Photos show the incomplete sealing by the factory causing water to infiltrate the travel trailer damaging the interior sleeping are carpet and wood, as well as the mattress and the water further leaked down and damaged the wood in the storage compartment. Have tried many times to get East To West to re-examine the trailer to no avail. East to West didn't even contact Fun Town RV on previous BBB Complaint ID: ********. This is the second filing of this complaint. ***** Lemon Law paperwork has been filed since the trailer has been unavailable, waiting for east to west to approve repairs, beyond the 30 days allowed under ***** Lemon Law RV Vin Is ***************** Previous BBB Complaint ID: ********
  

  Business Response

  Date: 08/22/2023

  Forest River has been in direct contact with the customer, we understand the dealership has completed repairs.  We thank the customer for their choice in ********************** products.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new 2023 *********************** Pro 19FD travel trailer built by Forest River on8/15/2022, vin# ***************** at a cost of $36,234.47 from ******** ***, ************ North in *******. We have not been able to use the camper as intended because the refrigerator will not get cold enough to store food. The freezer works well but the refrigerator won't get below 47 degrees F. After a long wait time at the repair shop Forest River approved replacement of the refrigerator with the exact same make and and model (Everchill 12volt 3.5 cu). We had to buy a dorm refrigerator to take with us which takes up the space needed to put down the ******* bed. Now we no longer have a bed of recliners to use. The new refrigerator won't get below 50 degrees F. The folks at ******* *** repair shop have told us it's technology that's not ready yet but they're hands are tied. We contacted Forest River and they blamed ******'s Inn. They sent us a list of other repair shops and expected us to contact one of them and ask if they would do the warranty work. The right side trailer brake seized when we took delivery and started to smoke. After 10 miles we had to return to the shop and wait another week until parts could be shipped. One of the windows opens by itself as we travel down the road allowing weather in. The floor is soft and squeaky indicating a water leak or improper installation. The door latch makes it extremely difficult to open the door. The CO detector goes off randomly when the gas is turned on, so we cannot use the stove, oven, or outside grill. The door is warped and doesn't seal, allowing bugs to crawl in. We have reported all of these things and more and have kept extensive records of everything. The warranty expires soon and we haven't been able to use the camper as intended. We need it repaired and paid for loss of use, or a refund. There are 10 more line items of repairs not yet made. All supporting documents and photographs are available upon request.

  Business Response

  Date: 07/26/2023

  We have contacted the customer to discuss the situation with them.  We are working with them and their dealership to review concerns so that we can address these concerns.  Thank you.

  Customer Answer

  Date: 07/27/2023

   I am rejecting this response because:
  
  Thank you for contacting us.  We are, however, still waiting for resolution as no repairs have been made.

  Business Response

  Date: 08/02/2023

  We have arranged to have the retail customer bring the ** back to their dealership for repairs.  We are working with the dealership to get them the parts that they need for the repairs as soon as possible. We have also been in contact with the retail customer to discuss the situation and work with them to resolve this situation.

  Customer Answer

  Date: 08/02/2023

   I am rejecting this response because: although intentions appear to be good, nothing has actually been done. I will be happy to close my complaint when the actual repairs have been made.
  
  
  

  Business Response

  Date: 08/09/2023

  Our representative has been in contact with the customer and will remain so throughout the repair process.  

  Customer Answer

  Date: 08/09/2023

   I am rejecting this response because:
  Yes, they have been in communication with **; however, the ** is not repaired and we were advised by the dealer that the parts have just started to come in after over six months of waiting. We still cannot use the ** and the warranty is expiring soon.  Without being able to use the **, we don't know what else may be in need of repair before the warranty expires. 
  
  

  Business Response

  Date: 08/16/2023

  We have spoken to both the dealership and retail customer to make sure that everyone is up to date on the situation.  Discussed with both dealership and retail customer that unit can be largely ************************ with the parts that have been delivered to the dealership so that customer is able to use trailer for trip.  When the customer is ready, they can take the unit in for the repair to the entry door.

  Customer Answer

  Date: 08/19/2023

   I am rejecting this response because:

  Yes, this is true.  Most of the parts are in.  We received a call from the dealer and we were told the balance of the parts should be in next week and to wait for their call.  Until then, we do not have a fully functioning RV.
  
  

  
  

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Forest River Toy Hauler 294RR from **************** in ******* **. Our first trip, 14 hours from home, second night ever- We plugged in at the ** park- immediate sparks and flames shot out from underneath. Thankfully, the entire thing did not burn down; my kids were inside. We were, however, 14 hours from home with a burned and shorted-out camper late at night on a holiday. In addition, the kitchen faucet was snapped in half at the pipe, we had never even used it. The battery fails to charge unless plugged in, leaving everything completely dead and unworkable when you arrive anywhere- you can't even level the hitch. The shower leaks profusely around the walls and door frame. Most recently, a cabinet door fell off the cabinet, and the refrigerator quit working mid-trip. It just quit cooling in the middle of the night. We woke to warm food and had to throw everything away. We initially brought it in for warranty work after the fire. The cause was wiring pinched when the camper was put on the frame- when the large pinched cord was removed, it left the trailer unlevel. The battery still doesn't charge, even though they "fixed it." The solar doesn't work and is incorrectly wired. The shower still leaks. I suspect the refrigerator isn't cooling due to more wiring issues or being unlevel, but somehow I guarantee it won't be covered. After the fire, I told the dealer I wanted to talk to a Forest River representative. They told me I had to go through them and couldn't allow me to go to Forest River directly. I was told they could repair it and nothing further was needed. I bought a new camper that almost burned down the second night in it- but I was just supposed to be ok with it. Winter passes, we take it out, and the refrigerator quits. You have to be kidding me. It's bad enough that I already fear burning alive in a new, wrongly wired camper I was told to live with. This has been a lemon from day one.

  Business Response

  Date: 07/24/2023

  Forest River is interested in assisting our customer, we have attempted several calls however these go to a voicemail stating that they do not have a voicemail box set up. We'd like to ask the customer to confirm the *** number of their unit so that we may be better able to help.  Thank you.

  Customer Answer

  Date: 07/24/2023

  Hello, I appreciate you reaching out. The *** is *****************. I will be prepared to answer when called. 
  
  
  

  Business Response

  Date: 07/31/2023

  We appreciate the customer reaching out and apologize for the issues they've experienced.  Forest River is interested in achieving resolution for the customer, however we have been unsuccessful with reaching them by phone and have been unable to leave them a voicemail.  We are attempting to make contact both by sending a letter to the customer's home as well as by email.