Complaints

This profile includes complaints for Forest River Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Forest River Inc.

  PO Box 3030 Elkhart, IN 46515-3030

• 

  Forest River Inc.

  423 N. Main Street Middlebury, IN 46540-0030

• 

  Forest River Inc.

  PO Box 124 Goshen, IN 46527-0124

• 

  Forest River Inc.

  1803 Century Dr Goshen, IN 46528-5044

• 

  Forest River Inc.

  55135 County Road 1 Elkhart, IN 46514-9765

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The unit has been out of service since January 2024 with minor electrical components not working upon delivery July 2023. Despite numerous attempts for an authorized technician to fix it, safety events such as random smoking, sparks, and burned GFI outlets continue to occur. The unit is wired reversed with no guaranteed way to deem correction as stated by tech. The unit has caused significant physical sickness and worry for our family's lives repeatedly, and we find it unacceptable to trust its safety. We have been told numerous of times that the issue was resolved only to later experience smoke, sizzling components, burning outlets, electrical shock and ultimately situations that could have been fatal. We do not wish to risk our lives for this defected unit. It has been strongly advised thay my current health condition caused by the unit February 2024 places me at high risk for further sickness, injury. Therefore my safety is not guarenteed upon my own inspection, I am not a licensed inspector to be able to deem this unit as fixed and non hazardous. This business should be further investigated, we must facilitate a resolution that we can agree to.

  Business Response

  Date: 06/13/2024

  Forest River is sorry to hear this and views these issues quite seriously.  We have been
  in contact with repair facility, who indicated that the unit was repaired and extensively tested, with no further issues found. If the customer would like another
  inspection at a different facility, we would be happy to arrange that at no cost to the customer.  

  Customer Answer

  Date: 06/14/2024

   I am rejecting this response because:
  Forest River has failed to properly fix the issue with attempts dating back to January 2024 since it has been out of service. With each attempt the recreational vehicle was inspected and we were ensured by your licensed technician that the issue had been resolved which was indeed a failed attempt which could have resulted in fatalities. It has been documented that this recreational vehicle has been faulty from the start with original electrical issues upon arrival in July 2023.  The unit has caused me injury and it is recommended by doctor and legal that for our safety that we do not reenter the it. We request that the manufacturer. Forest River  repurchase the recreational vehicle as the only resolution to settle this matter.
  

  Business Response

  Date: 06/21/2024

  We stand by our previous offer as we understand that all issues have been resolved with unit. Under the terms and conditions of the warranty provided at time of purchase, records do not indicate substantial defects.

  If there is additional information in regard to doctors or other recreational vehicle certified personnel, we would gladly review it upon receiving it.  

  Thank you.

   

  Customer Answer

  Date: 06/21/2024

   I am rejecting this response because:
  
  We need to see the initial inspection from when the recreational vehicle was initially manufactured 
  
  
  

  Business Response

  Date: 06/27/2024

  We stand with our previous position, as we believe all issues
  have been resolved with unit. Under the terms and conditions of the warranty
  provided at time of purchase, our records do not indicate any substantial defects.  The dealer has asked to inspect multiple
  times to verify any issues. Forest River is willing to cover the cost of an independent electrician to inspect, if necessary.

  If
  there is additional information in regard to doctors or other recreational
  vehicle certified personnel, we would gladly review. 

  Thank you.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new 2024 Timberwolf 16 ML from ******* River. The ** isn't working.Because it's a park model it's too big to move for my 1500 pick up.So I had to pay $250 for a tech to diagnose that the ** indeed wasn't working.******* River agreed to ship a new ** unit but only reimburse me $120 for all the labor.I will have paid over $1000 in labor to get this done.I planned on buying more units like this for my air bnb business but will not now.

  Business Response

  Date: 06/06/2024

  We are working with this customer to reimburse what is fair and equitable.
  It is stated in the Forest River Warranty policy that we are not responsible for transportation cost.
  The warranty can be utilized at any Forest River dealership.
  We have honored the terms and conditions of the warranty.
  We respectfully ask that this BBB is closed. 

  Thank you

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4-15-2024 I contacted the dealer I purchased my Artic Wolf 3660 Suite Vin # ***************** RV from after getting it out of winter storage and noticed the roof seal is separating. They told me there is nothing they can do but connected me with the *** manufacturer warranty person. After he reviewed my pictures, he stated the unit is out of the 1 year MFG warranty even though the roof has a 10 year warranty. The *** directed me to the manufacture of the roof membrane stating it was their problem. they contacted me once and said that person would be on vacation and would contact me when they returned, they did not. After no response I reached out to the *** again and the next response came from the customer relations specialist. She asked for additional pictures, after receiving those went on to explain to me since i did not have the roof seals inspected every 6 month by the dealer there is nothing she could do for me. I responded by asking her to show me when the dealer had my camper for almost 6 months during the first year I owned it to show me that the dealer inspected the roof seals while it was in their possession. I have not received a response. I asked the customer relations person again on 5-20-2024 if they were going to cover the obvious manufacturing issue. No response. during this process I asked the dealer, and *** warranty person if i could get in writing that if I sealed the broken seal I would not void the 10 year warranty on the roof, none of them would give me that in writing. It sets outside so I had to use caulking and seal the broken seal to avoid further damage. In the attached photos you can see clearly that the roof decking has come loose under the membrane pushing the roof membrane up and breaking the roof seal.

  Business Response

  Date: 05/31/2024

  We are sorry to hear of the trouble you have experienced, unfortunately the unit is outside of Forest River's warranty period. 

  Forest River's Owner's Manual outlines the customer's responsibility to maintain all sealant and seals on a regular basis.  Forest River has also followed up with the customer explaining that seals are a non-warrantable issue.
  
  We are going to send the customer a copy of Dicor's warranty and maintenance procedures. As long as the customer maintains their seals as directed, there should not be an issue with their warranty. If they are concerned that the 10-year warranty would be in question, we would recommend reaching out to Dicor (the supplier of that warranty) as Forest River does not determine this coverage.  
  
  We respectfully ask that this case is closed. 

  Thank you.

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a brand new Forest River Sandpiper 420FL camper in August 2023 MSRP $92,083, and have had issues with it from day one. VIN ***************** Constant repairs, Furnace went out first time I used it, freezing cold! The microwave was not set right and you couldnt open the door. The shower pan did not have support under it, and it would constantly move and not drain correctly. The freshwater tank busted open from underneath and all the water came flooding out. The six front windows would not open, Still after having them fixed, they continue to be very difficult to open. Pieces of the inside trim keep falling off everywhere. Many gaps and openings all over the underside of the camper and under both sinks and mice issues. Upon opening for camping season 2024 could not open the bedroom slide. Constantly having to get camping world here to fix things, or sometimes they have to pick it up and bring it back to their store to fix it. Yes, all of these issues have been fixed for the most part but I am wasting so much time and frustration that I cant enjoy camping like I had with my other campers. Contacted Forest River headquarters and they did not have anything to say except for that basically its not their problem. So much for Customer Satisfaction being their #1 Priority. The manager I spoke with was rude and unapologetic!Forest River Sandpiper have all of the documentation because every repair that was needed they have documented. So does camping world MN Who have done the repairs.

  Business Response

  Date: 05/17/2024

  Forest River is working with the customer directly in order to resolve.

  Thank you.

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2023 Coachmen Encore - Last 8 VIN (N0A06682)Purchase Date: 6/27/2023 Since our purchase in June 2023, our RV has been in our possession and usable for two months.It has been in for service for the remaining time with delays getting into bays for service or awaiting warranty approvals.List of issues:Duals ACs cannot be used at the same time while on generator only. We have been told this can be corrected with soft starts but that those are not standard and will not be completed through warranty. Will also not look into replacing generator for more powerful unit that could run both at same time.Leaking water in coach and under coach in storage compartments. This was stated to be cracks in the sealants, replaced but there is a continued leak issue - now thought to be the gray water tank. Still awaiting approval from warranty.Had to have motor replaced for awning.Backup and side view cameras do not work automatically, and will cut in and out when driving over bumps.Contacted Forest River directly middle of March 2024 for escalation stating that at this point we do not want this RV. There is water damage, countless issues and it has been in service longer than we've had it in our procession for use. Was told that is not possible, and that they "have to be given a chance to fix" prior to any action. We brought our RV into service 3/22 (Lazy Days RV ******) Still no resolution. We are also unable to get into contact with anyone that this location. Their operator has sent email requests for call backs to the service department and the ** with no resolution. 41 days total at this point. If they are not able to take this RV back - I would like to request reimbursement for monthly fees while in service up to this point and assurance that our current issues can be fixed.

  Business Response

  Date: 05/13/2024

  Please see the attached letter.

  Customer Answer

  Date: 05/15/2024

   I am rejecting this response because:
  
  As stated in the response, they are fully aware of the problems and issues I am having with the ***  I have gotten nothing but a run around process with two authorized service centers including the lazy days ****** location where I purchased the ***  It is currently being serviced at this location and I am unable to get an update from the ** or the service manager regardless of countless calls and email requests for call backs. An option to drive this faulty RV to their service facility on my own time and dime is not a remedy that makes sense. 
  I have purchased a RV that I am unable to use to its full capacity and potential due to faulty craftsmanship. I am also not convinced that any local **************** center is able to tackle the issues I am having because of wait times, warranty request wait times and just over all lack of communication.  Since purchase this RV has been in service centers longer than its been in my procession and usable. 
  At this point, I would like to come to an agreement for full reimbursement and buy back of this *** Main reasoning being that I am not convinced or confident that it will be fixed or brought to the status of a brand new unit which is what I purchased. 

  Business Response

  Date: 05/23/2024

  We have contacted the dealership where your unit is located and has asked that their service manager *** contact you with an update. Please note that our dealer and service network are all independently owned and operated.  Forest River was advised by the dealership that they are currently changing their phone system, making calls difficult. They also advised that the previous service advisor working with your unit is no longer with their company.

  We understand the frustration that comes along with lack of communication when your unit is in for service, and sincerely apologize for this inconvenience. If you are not satisfied with the level of service your local dealership is providing, Coachmen would be more than happy to provide an alternative service center that can accommodate these repairs.

  Thank you.

   

   

   

  Customer Answer

  Date: 05/26/2024

   I am rejecting this response because:
  
  
  

  Customer Answer

  Date: 05/29/2024

  Regardless of a phone system that they are/were replacing - I have requested call backs from their GM, service manager, even with sales to see if I could reach someone for an update.  I still have not received any form of communication.  We are going on 68 days in service without resolution or next steps. 

  I have also filed a complaint with the BBB against LazyDays *******  At this point, I do not want to deal with any service center or fix of this RV.  It is not usable, and not up to the standard of a brand new, never been used unit.  I would not even be able to sell it or trade in because there is now water damage. Even if we get it corrected I am not confident in this brand, or make of this RV to not have issues down the round and out of warranty or my extended warranty that was purchased at time of sale.  The only resolution I will accept at this point is buy back and reimbursement of funds paid to date. 

  Business Response

  Date: 06/06/2024

  Forest River has been in direct contact with the customer and have let them know that we have contacted Lazy Days, who indicated that the unit has been diagnosed and that no parts are needed. They are working to get the unit into a bay in order to perform repairs, which we hope to expedite. We will follow up with Lazy Days during the upcoming week to check on their progress.

  Thank you

  Customer Answer

  Date: 06/06/2024

   I am rejecting this response because:
  
  We have not received any direct communication written or otherwise from ******* River or Lazydays of ******.  If there are no parts needed why would my RV need to be in service for over 70days? I understand that you cannot control the independent service centers, but what can be controlled by ******* River is the fact that there was a poorly fabricated RV produced and stocked for sale.  In 3 weeks we will be at the one year ***** We have been able to use it once, and during that trip the bottom compartments soaked all of our luggage. Would you not agree that is a false advertisement of goods? We purchased an RV to be able to use and travel in, and that part of our sale has not been executed. I find it very hard to believe that all of sudden with over two months in service they can finally get us in a bay and "fix" what is needed without parts, and do so in a timely manner. Our request is to have this unit bought back and returned to you along with reimbursement of funds paid to date.  If that is not something that we can come to an agreement on via this platform we can work to escalate through BBB. 

  Business Response

  Date: 06/13/2024

  On Friday 6/7, a Forest River representative called the dealership and spoke with the service writer. He stated the unit will be brought into their shop next week for the repairs to be completed. In addition to the email that Forest River sent the retail customer last week, a call was placed to the customer. A factory appointment was offered and refused by the retail customer.

  Unfortunately, the customer does not appear willing to allow ********************** to correct the issue at this time, either through factory service appointment or at an alternative service center.  We respectfully request that this complaint be closed.

  Thank you.

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our RV in ******* on 3/9/2024 and was heading back to *********. We entered *********** LA was on a bridge when our hitch broke off the *** We also had a trailer with our vehicle, golf cart and car dolly hooked up to the *** The highway helper hooked up our trailer to the next exit and we followed them to get off the freeway. The officers gave us two names of hitch companies to replace the broken one. We then drove to both companies who told us it would be 2 weeks and 6 weeks before we could get a factory hitch installed. One of the companies referred us to a welding business to see if we could get a hitch made up and installed. The business was able to make a hitch from scratch and install it the next morning. Cost was *******. Once we returned to ********* I called the contact person for Forest River warranty department and he stated we needed to send pictures of the trailer, broken hitch, new hitch etc. We sent them as requested. The contact person questioned if we were within the weight amount for the trailer and *** We responded yes that it was verified before hooking up the trailer to the *** A few days latter we received an email stating that the reimbursement was denied because we did not have a factory hitch installed. We explained it to him again that we could not wait and needed to get home and back to work. He then emailed back and stated the weight was within the range but we needed to reload the trailer with the same items and go to a business and have the tongue weighed. We explained to him that we were no longer in possession of the car dolly and did not feel we needed to compete this request. The reimbursement was denied again. I responded that we will be filing a complaint regarding this. He came back stating "In good faith we will reimburse half of the charge" We declined as we sent all the information that Forest River requested and feel we should receive the full amount. VIN # 1F66F5DN9MOA15486 2023 Encore Coachman Class A ***

  Business Response

  Date: 05/13/2024

  Please see the attached.

  Customer Answer

  Date: 05/15/2024

   I am rejecting this response because: We do not feel that the weight limit for the ** hitch was not within required amount. Weighing the tongue is not an option as we explained in our original complaint. 

  We will accept $750.00 and will waive any factory warranty on the new hitch from Forest River. 
  
  

  
  

  Business Response

  Date: 05/22/2024

  Forest River has resolved the issue with the customer.

  Thank you.

  Customer Answer

  Date: 05/22/2024

   I am rejecting this response because:
  

  We did not receive confirmation that the business will reimburse us $750.00

  
  

  Business Response

  Date: 05/29/2024

  A tentative agreement with the customer is being developed and we are working the details.  Please contact / email ************************* at *********************************** or ************.

  Thank you.

  Customer Answer

  Date: 05/31/2024

   I am rejecting this response because:  Emailed company and requested ****** for reimbursement. No response.
  
  
  

  Business Response

  Date: 06/06/2024

  Our latest correspondence with the retail customer was to inquire where their previously stated figure of $750 came from, which was then stated as $850.00 on the most recent rejection response from them. We have asked the customer to provide a copy of all invoices or receipts pertaining to this aftermarket replacement.  ******** had stated previously that $750 was an amount that they felt was appropriate however we have requested receipts and/or invoices to determine factual basis for the amount requested.  Coachmen will reach out to the retail customer again asking that they fill out the necessary paperwork and provide the correct documentation so we may move forward with our offer. 

  Thank you

  Customer Answer

  Date: 06/12/2024

   I am rejecting this response because: Once we receive our reimbursement the complaint will be closed out.
  
  
  

  Business Response

  Date: 06/18/2024

  Our latest correspondence with the retail customer is to inquire what their figure of $750 is based upon, a figure which was later stated as $850.00. 
  We have requested the customer to provide a copy of all invoices or receipts pertaining to this aftermarket replacement, as we are willing to reimburse half of that amount in the spirit of goodwill.
  The customer had stated previously that $750 was an amount that they felt was appropriate, yet Forest River requires receipts and/or invoices to determine factual basis for the amount requested, as per Forest River procedures.  As said on Wednesday June 12, Coachmen will reach out to the retail customer again asking that they fill out the necessary paperwork and provide the correct documentation.   Once that paperwork and documentation is received and processed, we can move forward on our offer. 
  Thank you.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the camper in Dec 2023. I work out of town & purchased to use while out of town working. The first time I took it out, all my plumbing leaked, roof is leaking, skylights leaking. carbon monoxide detector continuously goes off & no propane is being used. The outside electric plug doesn't work. The speakers are not wired correctly & do not work properly. The trim is falling off the walls. The window in the slide out leaks. The entry door will not close properly and stay latched making it difficult to secure my RV. I have contacted Fun Time RV & was told they can't get it in for repairs until June. I then contacted Forest River and was told I have no other choice but to take it to an authorized dealer for repairs. I feel I was sold a lemon. I feel like the issue of all the leaks will cause mold to form. I am not happy with the service or lack there of. i am making payments on something i can't use. I want this rv replaced because this has too many issues and I do not have 2 months to wait. I owe less than half the purchase price on this RV and can't use it. I honored my end but dealer and manufacturer could care less that i have issues.

  Customer Answer

  Date: 05/05/2024

  2023 PALOMINO PUMA 27RLL

  *****************

  Business Response

  Date: 05/15/2024

  RE:  CUSTOMER RV   COMPLAINT  
  #1.  PLUMBLING LEAKED  ::   PER THE OWNERS MANUAL PLEASE MAKE AN APPOINTMENT TO SEE YOUR SELLKING DEALER. 
  
  #2.  ROOF LEAK ::  PER THE   OWNERS MANUAL THIS *** NOT BE A WARRANTABLE DO TO CUSTOMER MAINTEANCE ITEM PLEASE REFER TO THE OWNERS MANUAL UNDER CJSTOMER CARE. PLEASE HAVE YOUR SELLING DEALER CHECK THIS ASWELL , AND SEND PICS TO THERE WARRANTY REP TO BE REVIEWED FOR ANY COVERAGE THAT *** BE CONSIDERD FOR WARRANTY. 
  
  #3. CARBON MONOXIDE DECTOR ::    TNE CARBON MONOXIDE   DECTOR IS NARD WIRED IN TO THE **** BY CODE  WHEN YOU HEAR   BEEPING THAT MEANS   THE ****S HOUSE BATTERY IS LOW AND REQUIRES IT TO BE PLUGGED INTOMITS ELECTRICAL SOURCE TO BE CHARGED BACK UP.  IN ORDER TO KEEP THIS FROM HAPPENING AGAIN REMOVE THE BATTERY CABLE TERMINALS FROM THE BATTERY OR HAVE YOUR SELLING DEALER INSGTALL A AFTER MARKET   QUICK DISCONNECT TERMINAL {  NOT WARRANTY }
  
  #4  TRIM LOOSE CAN REATTATCHED SLIDE OUT WINDOW LEAKS POSSBILE WARRANTY  A CJSTOMER MAINTEANCE ITEM UNDER CARE AN MAINTEANCEIN  ***************** SEALS AND VOIDS ON THE ****.
  
  #5.  ENTRY DOOR :: THNIS *** BEDO TO SIMPLE ADJUSTMENT OF THE DOOR OR THE **** NOT LEVEL PLEASE SEE YOUR DEALER ON THIS AS WELL.
              
  
  
                                               Puma by  Palomino a Division of  Forest River Inc.
                                                       ***********************; Goshen  IN.  46528
                                Plants Puma  420  Goshen IN.  //  Puma 425 XLE Lite Ligonier  IN.
                                                                          Thank you
                                                                 Consumer Affairs  Manager                       
                                                                         ************ **********; lll
                                                                        **************** 
  

  
  

  Customer Answer

  Date: 05/17/2024

   I am rejecting this response because:
  It does not address the problems in its entirety.. the dealership in which I purchased the ** has blown me off by telling me it's the manufactory problem and to contact them.  As far as batteries in carbon monoxide unit they have been changed several times.  Thus is a brand new ** with far too many issues for a new unit.   I have taken this unit to a service center for repair.  It has been there 2 weeks and am told it will be several more weeks before it's ready.  This is unexceptable.  I purchased the ** because I needed it for work and for a brand new ** there should not be this many issues and then to be brushed off by the dealership and manufacturer is unexceptable.  My concern/complaint has not to addressed in it's entirety.
  
  

  Business Response

  Date: 05/23/2024

  We are sorry that you are frustrated with the time it is taking to complete repairs.  We are reaching out and working closely with your repairing dealer to try to expedite as much as possible.  A Forest River representative will reach out directly to you by phone to discuss further and answer any questions.

  Thank you.

  
  

  Customer Answer

  Date: 05/23/2024

   I am rejecting this response because:
  
  According to the facility servicing my RV, they are still waiting on authorization for repairs.  why?  My brand new RV should not have this many issues and there dang sure should not have to be any time spent "waiting on approval"

  Customer Answer

  Date: 05/28/2024

  Please see the attached work orders that i got from the place that is repair my brand new  camper.  This is absolutely ridiculous for a brand new camper.   thanks ***************************

  Business Response

  Date: 05/29/2024

  A Forest River Representative has tried to contact the customer on 5/23, 5/24, and 5/28/2024.  Each time a voice message was left requesting a return call. 

  To facilitate contact at the customer's convenience, we ask that they please contact ******************* at ************ or *********************************.

  Thank you.

  Customer Answer

  Date: 05/30/2024

  I will reach out to JJones at Forest River today.  As stated before I working at of town in ****** conditions and do not always have the ability to answer calls.  Just for your information, I still do not have my camper back and am told it will be another month.  I have attached the documents from the repair center showing the 32 items found to be wrong with my BRAND NEW camper.  We are at a point that this camper needs to be bought back from me.  this is unexceptable.  I am making payments on a brand new camper that I can't use and is a lemon.

  Customer Answer

  Date: 06/04/2024

  **************,
  After our conversation last week over my camper.  You asked me what you could do to make this right.  I have thought about this.  I think that one of two things will fix this and make it right.  Either buy this camper back from me or pay the balance of $27,341.60 my camper off for the inconveniences that it has caused me.  I have been without this camper 2 months, which I purchased in order to stay in when I am out of town working.  As a result of the camper having issues, I have been forced to stay in hotels which has come out of my own pocket.  I have lost my **** on this camper.  I bought a lemon and no one has seemed to care about the issues and inconveniences it has caused me as a result.  Come on 32 issues and going on 2 months in the shop, give me a break.   I went to a dealership to purchase a camper, trusting I was getting a good and honest deal. Boy, was I wrong.  ************ is a powerful thing.  I do intend on using it to express my issue.  I do also intend to contact the federal trade commission.
  
  I have learned I can file a claim for this being a lemon under the State of Texas Lemon Law.  I have reached out to an attorney and he is willing to represent me and go after ******* River for the attorney costs.  If I do not have one of the two resolutions list above by close of business on Friday,  Jun 7th, 2024, I will move forward with filing a case with an attorney.
  

  Lemon Justice - Federal and State Lemon Laws (formspal.com)

  
  *******************************
  

  
  

  Business Response

  Date: 06/07/2024

  Forest River sincerely apologizes for the issues and inconvenience the customer is experiencing.  We remain committed to the customer, and satisfactory resolution is the goal which we continue to work toward.  All current warranty claims entered by the repairing facility to address the issues the customer has mentioned have been authorized.  However, if the customer prefers, ********************** can offer factory repair of the unit instead, covering the transportation costs.  After repairs are completed, we are open to compensating the customer for time out of service.

  Thank you

  Business Response

  Date: 06/07/2024

  Forest River sincerely apologizes for the issues and inconvenience the customer is experiencing.  We remain committed to the customer, and satisfactory resolution is the goal which we continue to work toward.  All current warranty claims entered by the repairing facility to address the issues the customer has mentioned have been authorized.  However, if the customer prefers, ********************** can offer factory repair of the unit instead, covering the transportation costs.  After repairs are completed, we are open to compensating the customer for time out of service.

  Thank you

  Customer Answer

  Date: 06/13/2024

   I am rejecting this response because:
  
  my RV has been in the shop for 2 months now.  I still have no date when the repairs will be complete but have made 2 payments now and about to make a 3rd.   I would like compensation for this and I would like to know when my RV is going to be ready?  No one can seem to tell me this.  How much work is left to be done?

  Business Response

  Date: 06/17/2024

  Forest River sincerely apologizes for the issues and inconvenience the customer is experiencing.  We remain committed to the customer, and satisfactory resolution is the goal which we continue to work toward.  All current warranty claims entered by the repairing facility to address the issues the customer has mentioned have been authorized.  Dealerships and repair facilities are not owned by Forest River and so manage their own repair scheduling.  Because of this, it is difficult for Forest River estimate completion of repairs, however we do have a call in to the repair facility seeking information. Upon receipt of information, we'll be happy to pass that on to the customer.

  If the customer prefers, ********************** can offer factory repair of the unit instead, covering the transportation costs.  After repairs are completed, we are open to compensating the customer for time out of service.

  Thank you

  Customer Answer

  Date: 06/19/2024

   I am rejecting this response because:
  
  I have received a message from the facility that is repairing the ** and was told the ** unit is now having issues, as well as other issues have arisen.  Having my ** transported to the factor will only take even longer to get back.  I am in the process of filing lemon law complaint against Forest River with ********** of ****** Safety.  This is beyond rediculous and unexceptable.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/8/24 original date of transaction. VIN# ***************** 2023 CHEROKEE 294BH Camper has had nothing but issues since we picked it up. The below issues consist of:-back up camera never worked -Door lock broken after 1 trip -Minimal working/loose brakes repaired twice currently awaiting pickup to see how the brakes were fixed -AC/Heater circuit board and thermostat we out after 3 months -Heater vents had hole which provided minimal air flow to rear cabin - Opened underbelly to repair heater duct and noticed all insulation was soaked and a lot of water was being held underneath - RV Wholesalers removed and repaired unit but mold still found from 3rd party ************************* *****

  Business Response

  Date: 05/07/2024

  A member of our management team spoke with this customer after this ******************** submitted, prior to us receiving this notification.
  We have come to a mutual agreement to bring this unit back to our facility to be repaired. 
  Thank you for providing us with the opportunity to better serve our customers. 

  Customer Answer

  Date: 05/07/2024

   I am rejecting this response because:
  
  There was no choice but to let them company take the trailer back. They asked for my approval which wasnt given but they pushed their weight around and stated they are taking the trailer anyways.

  We have had countless issues starting 7/8 and they have been ongoing until this point. Multiple problems have been addressed multiple times and are still pending. 
  

  Ive been discussing with a representative and have not heard back since 5/3 when they said they would get back to me. 

  Business Response

  Date: 05/14/2024

  The customers' unit is set to return to our service facility the week of 5/13/2024.  After speaking with the customer in regard to his deadline, we were able to get the unit back here as soon as possible to make that happen.
  Forest River is respectfully requesting for this case to be closed. 

  Thank you.

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2024 Forest River Salem 26DBUDX VIN: ***************** Delivery date on 2/29/2024 Took to Camping World of *********** for repairs on 3/19/2024. Camping world has called several times stating they are waiting on parts from Forest River with no ETA. I have asked several times to get ETA with none provided. Camping World called me on 4/25/2024 stating they are waiting on 3 parts that include the water heater door, slide seal, and bathroom sink drain stopper. They advised me they have contacted Forest River several times asking for an ETA with no success. They provided me a number to call. I called ************ asking for ETA and had to leave voicemail on 4/25/2024. No response yet to Camping World or myself.Camper has been in shop unavailable for use with no ETA on when I will get back so I can enjoy it.

  Business Response

  Date: 05/06/2024

  Forest River is sorry to hear of parts delays, we are happy to verify parts have been shipped and unit is ready for pick up. Please contact ****** at dealership to schedule pick up, and if you have any further issues, please contact me at ************************************ to assist.

  Thank you

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the trailer from couchs tv nation. There were issues found that were approved by forest river for warranty repair including fiberglass chips.1. Went to a local fiberglass repair shop. Forest river cedar creek would not send factory paint. They were unable to match it.2. Went to camping world for warranty repair. 3. Spoke to *********************** from cedar creek and he wanted it back to the manufacturer for repair. It returned back to me with things still broken and the fiberglass paint repairs not matching.4. It went back to forest river a second time. At this time I spoke with *********************** and his supervisor about buying back the trailer. They refused to do so. 5. The trailer returned to me and found issues still, including the ongoing fiberglass issues and paint issues that was from the start. Was told by ****** it will blend in when it ********. I have since not heard back from them.

  Business Response

  Date: 05/03/2024

  Forest River is working with ************** to have the unit brought back for factory service to address the fiberglass.

  Thank you. 

  Customer Answer

  Date: 05/03/2024

   I am rejecting this response because:
  *********************** informed me to get a quote from a local fiberglass shop to have the slide repainted.
  The fiberglass shop states if the manufacturer is unable to fix the fiberglass discoloration there is  no way for them to fix it, unless the entire trailer is repainted. 
  Going back to the factory for the third time was not discussed either.

  
  

  Business Response

  Date: 05/07/2024

  Forest River has offered for the ** to be returned to factory for service. Retail is requesting a guarantee that the fiberglass to be replaced matches to the other sides of the **. Factory is working with vendor on getting an answer to that. When the ** is returned to factory the vendor to be able to inspect and further assist. 

  Thank you

  Customer Answer

  Date: 05/07/2024

   I am rejecting this response because:
  I would like forest river to provide these updates to me as they arrive. I was told to get a quote from a local fiberglass shop, never told about bringing it back to the factory.

  I feel as though at this point the unit should be replaced, given the downtime and multiple attempts at repair.

  
  

  Business Response

  Date: 05/14/2024

  Forest River has called and followed up with an email. We are working toward agreement with the customer. 

  Thank you.

  Customer Answer

  Date: 05/14/2024

   I am rejecting this response because:

  They reached out and are working towards a mutual agreement. Nothing is finalized. Need to wait to see their proposal.

  
  

  Business Response

  Date: 05/21/2024

  Forest River will send a local service facility technician to the RV's location in order to assess and address complaints. The mobile technician will also supply feedback to factory.

  Thank you.

  Customer Answer

  Date: 05/21/2024

   I am rejecting this response because:
  He is coming to address a few issues that the factory already attempted to fix multiple times with no success. It also does not address the fiberglass issues, mouse nest/damage, or other concerns.

  feedback for the factory does not benefit me or help with my issues.

   

  
  

  Business Response

  Date: 05/28/2024

  We are currently waiting for feedback from the mobile service technician that went to the unit location on May 23, 2024.

  Thank you. 

  Customer Answer

  Date: 05/28/2024

   I am rejecting this response because:
  There is no update. Still things not fixed by mobile tech.
  
  

  Business Response

  Date: 06/04/2024

  We did receive notification of a new complaint that was not pointed out to mobile service technician while at location.  We were unaware of the issue prior to sending the mobile technician.  We are working internally to determine best course of action. 

  Thank you

  Customer Answer

  Date: 06/04/2024

   I am rejecting this response because:
  They didnt address many issues while here, and there is an ever growing list of problems everytime we use the trailer.
  
  

  Business Response

  Date: 06/10/2024

  We are working on coming to a resolution directly with complainant.

  Customer Answer

  Date: 06/10/2024

   I am rejecting this response because:
  
  So far their resolution has me losing almost ***** dollars.

  I bought the trailer for ***** dollars. Put ***** dollars down. They offered to pay off my current loan and give me 5000 dollars. Which will have me lose ***** dollars.

  Business Response

  Date: 06/14/2024

  Forest River continues to work with owner on resolution.

  Thank you.

  Customer Answer

  Date: 06/14/2024

   I am rejecting this response because:
  
  They are not following the lemon law nor have they mentioned potential arbitration. 
  they are putting me in a losing situation with both options given to me. I am seeking further advice with how to proceed. Additional complaint filed with Ohio attorney general.

  Business Response

  Date: 06/21/2024

  We are still working with complainant on coming to a resolution.

  Customer Answer

  Date: 06/21/2024

   I am rejecting this response because:
  
  Still waiting to see where this goes.

  Business Response

  Date: 06/28/2024

  We have come to an agreement with complainant that RV will be returning to factory service when not using for vacation. Complainant to come to factory service when complete for inspection and approval  of repairs/replacements.