Complaints

This profile includes complaints for Forest River Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Forest River Inc.

  PO Box 3030 Elkhart, IN 46515-3030

• 

  Forest River Inc.

  423 N. Main Street Middlebury, IN 46540-0030

• 

  Forest River Inc.

  PO Box 124 Goshen, IN 46527-0124

• 

  Forest River Inc.

  1803 Century Dr Goshen, IN 46528-5044

• 

  Forest River Inc.

  55135 County Road 1 Elkhart, IN 46514-9765

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my camper that I purchased December 20,2023. I have had issues with moisture under the bed and now a hot water leak had damaged most of the bathroom flooring. I have contacted the company in ******* several times, I have not had communication for over a month. I paid $50,000 for this camper and because of their poor manufacturing quality control I have a Damaged camper.

  Customer Answer

  Date: 04/24/2024

  The VIN number is *****************

  2024 vibe

  Business Response

  Date: 05/06/2024

  Forest River is sorry for the concerns you are experiencing with your camper.  We see that you had reached out via email on March 5, 2024, regarding moisture in the units' bedroom.  Believing that to be condensation, we've provided you information on how to combat that, as condensation is not a warrantable situation. To our knowledge, this has been handled.
  
  We see no claims for any additional issues.  Please reach out to ********* at ************* if you need further assistance with repairs.

  Thank you.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our camper back to dealership for warranty work. Both slide outs needed fixing. The front stabilizer **** needed work. The back door to the bedroom doesn't close correctly. The first 3 items were fixed under warranty, I was also charged for labor $318.05. I was under the impression labor was also covered under warranty. The bedroom door was not fixed. The dealership said the would have to contact manufacturer to replace it under warranty. Case number *******. Manufacturer turned down the request. I have tried to call Forest River ***********) get voice mail. Left messages no one has returned my calls. The door does not fit right you can see daylight through where the door meets door jamb.I was told by dealership that the problem is the hinges and that over time the will only get worse. Dealership wants to charge us $431.57 for a new door and $358 labor. This unit is still under warranty. Serial number ***************** year 2022. Under warranty until October of 2024.Forest River Wildwood Heritage **** Model 270FKS.

  Business Response

  Date: 05/03/2024

  Forest River is sorry to hear of these issues, however our records indicate all warranty expired October 8, 2022. We will gladly supply parts needed at cost to assist.Please contact us at ************.

  Thank you. 

  Customer Answer

  Date: 05/13/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2023 Forest River travel trailer in December 2023. Unit went in for warranty repair on February 12, 2024 and received back in April for damaged bathroom door and water leakage. It was then discovered the entry wall on the ** was bowed out and not as it should be, in line with the opposite wall, resulting in the bath door ripping out trim and leaving a 2 inch gap on the adjoining wall when closed. Dealership stated they couldn't do anything and to contact Forest River. I contacted Forest River who suggested I take it to another dealership. I tried three different dealerships, none of them wanted to touch it due to structural integrity. This is a structural defect from the factory and should have never been shipped. Now I have a defective ** with no resolution.

  Business Response

  Date: 05/01/2024

  Forest River's Owner Relations manager has spoken with this customer and the unit is being brought back to Forest River for repairs. 
  The customer has our contact information, and we will continue to work with them to complete this process.

  Thank you.

  Customer Answer

  Date: 05/03/2024

   I am rejecting this response because:

  Yes, I did talk to a Forest River, **** representative and their option was to repair the unit at their manufacturing facility.  The problem with that is that they want to pick up the trailer and tow it, not ship it, tow it 1500 miles from **************, ** to *******, *******...repair it, then tow it another 1500 miles from ******* back to **************, ***  The risk of road damage to the unit, especially on return, plus the wear and tear on the unit is not acceptable. Any damage on return I would be stuck with.   I don't think any consumer would be too happy with that.  However, I have decided to withdraw the complaint and I will live with it until I can get rid of it.  I will chalk it up on ******* learned" on Forest River products.  
  
  

  
  

  Business Response

  Date: 05/13/2024

  Forest River has offered a factory repair.  The customer has declined and as they stated, wish to close the complaint.

  Customer Answer

  Date: 05/18/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this trailer in March of 2022 from ***************** in *******, ** which is now out of business. In December/January of 2023 I took it in to ***************** to get the floor fixed under the 1 yr manufacturer warranty before they went out of business. I now have the same issue with my floor and my slideout isn't working and has to have all the parts replaced on top of ******* ***** in ********, Ca telling me that my floor in the trailer was built wrong and needs to be rebuilt. Paperwork is attached. I am paying out of pocket to fix the slide out which I feel I should be reimbursed for. I've spoken to ***************************** at Forest River to try and get this resolved and my claims approved. At one point after I had my floor fixed I spoke to ****** to let her know i was having the same issue and her response was "Oh, I've heard of that happening". The last time I spoke with her after they denied the approval for my claims I brought up that she said that and her response was "Well, I don't remember exactly what I said to you. It's basically a he said/she said situation". The labor on fixing the floor alone will be close to $*********. I am having to pay $******* to fix my slideout which has never been worked on by anyone and they denied the claim for both issues because they say I've had them fixed before. The floor yes but the slideout I haven't. And ***************** didn't fix it right the first time. Apparently they only charged Forest River $******* when they fixed the floor before they went out of business. I haven't even had the trailer for 3 years and am having serious issues. It is a 2022 Forest River ******** ******** **** ******. They should fix these issues or replace my trailer with a new one. I paid $********* for this trailer. VIN *****************

  Business Response

  Date: 04/12/2024

  Forest River is sorry to hear about these issues.   Upon review, we show all warranty expired March of 2023, with floor repairs performed December of 2022. The next correspondence was in September of 2023.

  As a goodwill offer, we will cover transport back to factory to repair floor and slide. When completed, we would ask you to inspect and approve. 

  Customer Answer

  Date: 04/12/2024

   I am rejecting this response because:
  I would like more clarification on the response. It says you will cover transport back to factory for repairs. Does that mean you are also going to cover the cost of repairs? And your factory in *******? You have to facilities in **********. Would it be going to one of those?
  
  

  Business Response

  Date: 04/19/2024

  The unit would need to be repaired in *******, as the products produced in ********** facilities are quite different from products produced in ******* facilities. We would repair, with the only out-of-pocket expense for the customer being the return transport back, upon completion of the repair process. 

  Customer Answer

  Date: 04/23/2024

   I am rejecting this response because:
  I have already paid ******* ***** to fix the slide out so that doesnt need to be repaired but why does it have to go to ******* to repair the floor? I cannot afford a flight, truck rental, gas and time off of work to go to ******* to pick it up and transport it back. If its manufactured by your corporation the floor should be the same no matter what facility builds it, correct? I can understand the slide out because of the parts but the floor should be able to be repaired at one of the ********** facilities. I need it to be handled in ********** please. I look forward to hearing back from you.

  Sincerely,

  *************************;

  
  

  Business Response

  Date: 05/01/2024

  We have agreed with retail to take to local dealership for inspection and review. 

  Thank you.

  Customer Answer

  Date: 05/01/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have agreed and set up for me to take it to a local facility in ******************* and they have agreed to cover the repairs.

  
  

  Thank you.

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our camper to the dealer on 2/19/24 because during a camping trip 2/16-2/19/2024 the refrigerator would not cool below the high 50's/low 60's, causing $150 worth of food to spoil. We drove directly from the campground to the service dealership nearest our home, Blue Compass in *************. They also found the refrigerator was only cooling decently in the cool weather if the camper was in the shade. We had to take the camper out of the shop for a few days and recorded the temperatures which again would not go below 58 degrees and sent the photos to ************ when we returned the camper back to them. When Blue Compass submitted the claim to Forest River, the claim was denied and we were advised to use the camper only in the shade for proper cooling. Upon speaking with ***** at Forest River, she advised me to contact *******, the refrigerator mfg or Blue Compass again to get them to "reword" the initial claim. The customer should NEVER have to do the leg work for a leisure product that good money was spent on. ***** refused to help, and again advised that contacting anyone further was on me.

  Business Response

  Date: 04/12/2024

  Our Owner Relations Manager was able to reach out to the dealership mentioned, they are going to resubmit the warranty claim and follow the necessary steps to get this resolved.
  We called the customer and left a message, as well as sent them an email of this update.  At present we are pending their response.

  Thank you.

  Customer Answer

  Date: 04/17/2024

   I am rejecting this response because: While I appreciate the timely reply, we never received an email from Forest River. We did receive a voicemail but multiple attempts to reach the person who called (including leaving a voicemail with call back information) have been unsuccessful. We did hear from Blue Compass that they received approval to replace the refrigerator, and are waiting on the replacement to arrive. Once that happens, and the work is completed satisfactorily, I will accept the response. 
  
  
  

  Business Response

  Date: 04/24/2024

  The dealership submitted the necessary information, and this claim has been approved.  The estimated shipping date for the refrigerator from the vendor is 04-22-2024.  The customer now has the correct contact information to reach Forest River for any future communications. 
  We are respectfully asking that this case be closed, as we are now just awaiting the installation of the appliance. 

  Thank you.

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a new 2024 forest river grey wolf 18rr in October of 2023. Since then it has been back and forth constanly to the camping world where we purchased it in london ** for one repair after another. The heat would not work, the water heater would not work, and now the whole side is warped and the metal is coming off, and this is just after maybe 300 miles. We have been without the camper for at least 2 of the 5 months we've owned it. Now we've been informed the repair that is currently being made, (which we are 2 weeks in to), to the side of the camper will take an additional 4 weeks just to get the parts in plus the time it take camping world to make the repairs. It seems to me that forest river is currently putting a bunch of junk out on the market, and they won't even answer the phone when you call there. It's pretty sad that I make a monthly payment and have to pay insurance on a new camper every month, but I am unable to use it because it's a piece of c*** It only comes with a one year warranty, and it's beginning to look like it's going to stay in the shop that long. It looks to me like they would just replace the camper with a new one so we could move on and get some use out of our purchase.

  Customer Answer

  Date: 03/27/2024

  2024 forest river grey wolf 18rr

  Business Response

  Date: 04/05/2024

  We spoke the customer and let him know all his parts have been shipped.  We've asked him to let us know when his repairs are completed, and we would go over service time with him.

  Thank you.

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a brand new forest River Ozark travel trailer in September 23. When we picked it up at the dealer we reluctantly took possession after being informed they had it already in for service because they had issues with the front slide not operating properly. Once we walked the unit we noted some issues mainly cosmetic (dents in metal slide and rear) not the end of the world when we took possession. Used twice, I sent the list of 9 issues which included fridge not working,fridge door falls off, driver rear level **** stripped out, scratch on rear and side of unit, radio speakers not working, slide not working correctly, door screen torn when installed We dropped the unit off on 11/27. we were finally told on 2/24 via voicemail the unit was complete. We got there and noticed the screen was fixed, the **** was fixed but nothing else, they marked on the paperwork the fridge was fine and so was the slide. The stripe was terrible, it was installed over the replaced panel. It was misaligned and had a bubble in it with some sort of tar on the side of the unit.also a thick kitchen rug in center by the back slide was soaking wet. Apparently there was a bad leak. We had no choice to leave the unit at Beckleys in ** . I was told on Monday they shipped it to the Beckleys in ******** for a water test. I asked to them to keep the unit there as I felt new oxford couldnt complete the tasks listed.The unit is currently at ******** and they diagnosed a lot of issues with the initial warranty work the fridge is defective. The slide was resealed around the gasket and they found the window leaking and will replace the window and replace the refrigerator. There is also water damaged trim. the floor was also damaged as this sat wet possibly from 9/28 2/24 with water all over the floor. The response from ** on the speaker issue was read instructions. No response at all from forest River, left several emails and voice mails . Forest River need to call

  Customer Answer

  Date: 03/20/2024

  *****************
  VIN number.       

  Business Response

  Date: 04/01/2024

  Forest River respectfully requests this complaint be closed, as our understanding is that the unit mentioned in the complaint has been traded for a different unit.  

  Thank you. 

  Customer Answer

  Date: 04/01/2024

   I am rejecting this response because we had to lay $4000 for another unit.    Forest River only offered $500 towards the new unit. Or pay additional 3400 for an exact model like ours 3rd option was for them to tow the defective unit to ******* to repair?   Seriously.      And you guys wont call me back.     .      We traded for another model thats still a Forest River so want the $4000 covered we paid out of pocket.        Its a 2024 model.   Just like the one you sold us that has water damage and defective as a whole.   
  
  We purchased a brand new 2024 Ozark not at all thinking wed have to pay 4000 for a 2024 unit.  

  Business Response

  Date: 04/05/2024

  We are working to review and come to resolution. 

  Thank you.

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2023 East to West silver lake 26KRB VIN#***************** When camper was manufactured, they shot the staples thru the aluminum siding causing the siding to bubble out and not attached to the actual side of the camper. Purchased defective unit without knowing. Only thing holding the siding on is the silicone and awning awning brackets. The dealership only got 3 hours to fix the problem and only fixed some of the siding when all of it needs taken off and fixed. I have pictures from the dealership. The ** unit freezes up when in use. Stated they cant test that cause its winter. Manuf never plugged in the electric water heater and when friend of mine tried it completely shocked him. The electric part does not work. All windows in camper have wrinkling wall paper around them and all they did was put more paper over it cause it it to look even worse and didnt even do all windows. The floor is scratching out from the slide but they wont fix cause we didnt take camper in to get service at 60 days of purchase. We were never told we had to bring it in to do that. The awning does not fold up all the way forcing us to have to push on it to fold. When we plug into a 50 amp service, the camper is electrifying and you cannot touch anything metal. Dealership stated it didnt do it to them. Ive tried getting things fixed that are supposed to be fixed under warranty and they will not and I just want a new camper that is not defected. I cant drive down the highway in my camper without being scared the siding is going to fly off and hurt someone. I just bought the camper in June 2023. *** tried working with camping world of ********* ******* and they have stopped talking to me. We even bought extended warranty. I want my ****** trade money, money I already paid, and what I owe still on this camper to purchase another one. We traded a perfect Rv just too small for us for something I cant even drive. Ive drove 78 miles one way numerous times to shop to fix warranties unfixed.

  Business Response

  Date: 03/25/2024

  We have been in touch with this customer and they have agreed to have the unit picked up for factory repairs on 3-31-24.

  Customer Answer

  Date: 03/31/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

   

  I hope they can fix the issues in a quick timely manner, she did state 2-6 weeks. It is now camping season, and the issues should of been fixed when I had the camper in the shop multiple times in off season and was not. If the camper is not fixed to satisfactory, I really would like a exchange on a better built unit. 

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I puchased a brand new 2021 Forest River Cherokee Grey Wolf 23DBH travel trailer. I also purchased an extended warranty that wouls cover 5 more years. We were told the warranty covered everything.There are 2 doors to enter the trailer. We used it 4 times in 2021. We then put it on a permanent campground site for the next 2 years.Near the end of 2023 we were having trouble with the doors operating correctly.The forward door was separating and pulling apart. We stopped using this door and only used the other until we could get it looked at. I contacted ************** where we bought it. We were told to take it to their ********** **. store to be checked.The mechanics there told us Forest River was having problems with these doors because there is no frame inside. We were then told the warranty would not cover doors. I paid over $2200 for the warranty. They told me Forest River actually redesigned the doors with a frame after they started having trouble withthem. I need both doors reoplaced as you can see in my invoice from them. I believe since it is a design flaw they should replace the doors for me. We are going to have a complete loss of use of this triler if the doors do not get replaced.

  Customer Answer

  Date: 03/04/2024

  The vin is 4x4TCKY28MK075586. It is a 2021 Cherokee Grey Wolf Black Edition.  I included invoice because I couldn't remember if I had sent it before.

  Business Response

  Date: 03/11/2024

  Forest River has been in contact with the retail customer and have provided Lipperts information and let him know he is able to file a claim directly through them for the entry doors. 

  Thank you.

  Customer Answer

  Date: 03/11/2024

   I am rejecting this response because:They did advise me of this other company and I have contacted them and am waiting for a response. I will contact **** here after I receive their information.
  
  
  

  Business Response

  Date: 03/15/2024

  As of March 14, 2024, Forest River has been in contact with the customer; our understanding is that he has filed a claim through *******.

  Thank you.

  Customer Answer

  Date: 03/16/2024

   I am rejecting this response because:I have talked to ******* and they are going to take a look at my situation but told me the warranty period has expired. I am submitting to them pictures and other information that they want, but as of now they have made no decision on if they will help me. 
  

  Business Response

  Date: 03/22/2024

  We have been in contact with the customer regarding this issue. The unit is out of the manufacturer's warranty period.  Because of this, we have advised them to contact ******* Components as they are the supplier of this specific part. Per our last conversation with the customer, we understand that ******* is waiting on them to provide additional photos and information to determine if they can assist.
  We are respectfully asking that this case be closed as Forest River has done our best to assist the customer in our part of this resolution.

  Thank you.

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my new 22 NoBo 19.2 travel trailer from ********** (TC) in ************, ** 7/23. However, due to their ineptitude, I was unable to take physical possession until 9/28/23.They were already aware of the damage to the front left ceiling. I was advised 9/28/23 by both the tech and Service Manager that those items were already submitted to Forest River (FR) for warranty replacement.I immediately discovered addl damage/defects. I notified Service 9/29/23 that the panoramic glass and the **** kitchen were not in proper condition. Then I found damage to the front right ceiling and confirmed the ShowerMeister did not work.As I prepped to take the trailer on its first trip, I discovered a serious leak after a heavy rain. Due to this, I cancelled the trip.I was able to bring the unit back to TC on 12/1/23, only to discover that they had been sold and closed. I was directed to the purchaser of the franchise, Camping World (CW). I dropped off on 12/13/23. At drop off, I took ****** and showed the multiple locations of water damage. It would take the next month to get warranty repair authorization from FR. However, I discovered that CW did not request all the areas of damage. Finally, on 1/26/24, FR approved all repairs but demanded the unit be brought back to them.************************* stated on 2/1/24 that FR would pick the unit up the last week of Feb w 6-8wks for repairs. I voiced my serious concerns of the damage becoming increasingly worse without intervention, but I was assured all would be handled.I was unable to reach attempted to reach Hope the last week of Feb and when I spoke to ****************************, the point of contact on FRs site, and she told me I must speak only with ****.Today, 3/4, I spoke with **** and told she would try to get the unit dispatched to possibly be picked up by the end of this week. At this point, I have NEVER been able to use my brand new unit. This has grown to be an untenable and unacceptable situation.VIN: NR207935

  Business Response

  Date: 03/11/2024

  This customer's unit has been brought back to our facility for repairs.  This will be a top priority turn around repair for the customer, and we plan to extend their warranty for the time out of service.

  Thank you.

  Customer Answer

  Date: 03/15/2024

   I am rejecting this response because: 

  On March 12, I received a message from Hope indicating:

  Good Morning, 
  When we were bringing this unit into our building yesterday afternoon we notice that the unit is kind of Pac ******* in the front end of the unit. We also noticed that there is a weight distribution system on the unit. Can we get the information on the weight distribution system so that we can look more into this.

  I submitted the requested information on the dealer selected, installed, and duly weighted WDS. 
  

  I asked for on update on March 14th and was told that theres allegedly damage to the outriggers.

  I bought this unit new. I drove it home 12 miles on Sept 28 and then drove it 14 miles to Camping World on Dec 13. Thats it. Its never been used. It couldnt be because of the manufacturer defects.

  Theres no reason for a new unit to have structural issues. I dont know if Forest River damaged the unit while transported from ******* to ******* or if its just more poor workmanship. Either way, it seems odd that Camping World didnt notice such an allegedly obvious problem after conducting several inspections.

  I am unable to close this case until I am made whole.

  
  

  Business Response

  Date: 03/22/2024

  Forest River has begun the repairs that were noted on Ms. *********** factory service agreement while ******* completes their investigation and reports on the outrigger situation.

  Thank you. 

  Customer Answer

  Date: 03/27/2024

   I am rejecting this response because: it is untrue. Forest River has not started repairs. ******* has completed their investigation and will start on their repairs on April 8, 2024. Hope has stated that Forest River will not be starting their respective repairs until ********* are complete. 

  Additionally, I don't actually know what these "damages" are or what they mean. Only that they are structural and can cause serious domino-effect impact on the unit itself. I don't know what the repairs entail or how those repairs are warrantied. I'm left completely in the dark after a very large purchase. Forget empathy by the company that manufacturer and sold a defective unit, I'm not even being provided with basic information.

  This situation grows more unacceptable by the day.

   

  
  

  Business Response

  Date: 04/04/2024

  Forest River started the repairs on 3/29/24 and to date have completed the front wall.  Once Forest Rivers repairs are finished, ******* will make their repairs.  We are on target to return ****************************** unit back to her by 5/5/24.

  Thank you.

  Customer Answer

  Date: 04/10/2024

   I am rejecting this response because:

  The information being provided to me by Forest River via BBB is not consistent with the information and updates I am provided directly by Forest River. 
  

  I cannot accept their responses until the repairs are confirmed completed and I verify the same  

   
  
  

  
  

  Customer Answer

  Date: 05/07/2024

  Good afternoon,
  
  Forest River has completed repairs, but I have been waiting since April 30th for the extended warranty documents. The extended warranty was promised by Forest River in their first response to BBB and they have confirmed the same verbally and via email. However, without binding documents, its not sufficient. I dont feel comfortable picking up my until I have proof of the warranty. 
  
  Can you please reopen the complaint so that Forest River can hopefully be encouraged to provide something theyve promised since March?
  
  Thank you!
  *********************************
  

  
  

  Business Response

  Date: 05/14/2024

  The unit has been repaired and has been transported back to her dealership and is available for review of the repairs and pick-up.  Forest River has guaranteed this customer a warranty extension via an e-mail and will send the customer the proper documentation (which is currently in process) once it has been fully prepared.   

  Thank you.

  Customer Answer

  Date: 05/16/2024

   I am rejecting this response because:
  
  Forest River is intentionally misrepresenting the situation to BBB.
  
  Firstly, Forest River locked my unit and lost the key - I now need to find the spare or pay Camping World to gain access.
  
  Next, they are not going to do what is right and simply extend the warranty.
  
  They are leaving out to BBB that the release is predicated on me signing a release.
  
  No one will explain what the release says or why I would be obligated to sign it. 
  
  The supervisor for ************************ replied to me on another employees email, after ignoring me for yet another week. Im being told I have to wait because Forest River has so many legal battles that their legal department cant keep up. How embarrassing.
  
  I need ALL the documentation for ALL the repairs. I also have the right to review the release prior to taking possession of the unit. This is on the advice of a consumer protection attorney.
  
  To be clear, Forest River conducted extensive repairs well above the original scope without even updating me. They completely ignored me. I did not know how damaged the unit was until the repairs were complete and the unit was in the queue to be shipped back. I had requested confirmation of the date repairs would be complete so I could inspect the unit while still in *******. I was not afforded that opportunity. 
  
  As Forest River has refused to act in any acceptable manner, I need to discuss the unit and circumstances with the ****************** of ***** Affairs (Lemon Law Arbitration Division). The level of damages, defects, and length and scope of repairs are not acceptable for a new unit. 
  
  Forest River is attempting to exploit the situation by compelling me to take possession of the unit without allowing me to properly review binding legal documents. I will not forfeit any of my rights under Federal or state laws. Thankfully, these repeated delays and misrepresentations do nothing but make my arguments for me.
  

  Business Response

  Date: 05/29/2024

  A tentative agreement with the customer is being developed and we are working the details.  We ask that the customer please contact ***************************** by phone at ************ or by email at *************************************.

  Thank you.  

  Customer Answer

  Date: 05/31/2024

   I am rejecting this response because:
  
  Afternoon,
  
  I have called and left messages as well as sent emails. I reject their most recent response because they refuse to communicate with me and provide what has been promised. 
  
  Thank you,
  *********************************
  

  
  

  
  

  Business Response

  Date: 06/14/2024

  Forest River understands this to be resolved and respectfully requests complaint be closed.