Complaints

This profile includes complaints for Angi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Angi

  130 E Washington St Indianapolis, IN 46204-4605

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with an Angi list representative to inquire on using them for lead referral. After careful consideration it seemed like the way to go. I was told I was catching the end of the open market so imperative to get in and pay $300. I was advised if not pleased, I could cancel at any time. Well first month they sent me these bogus leads. All were fake leads. When I notified them they tried to boost leads through reviews but more fake leads at late hours of the night early 2 am . They stated they would help correct this. Weeks later same thing. I requested to cancel as this was not the service they assured me to boost sales. I requested to cancel as they have not met their end of the agreement and refund my $300. They keep trying to debit my acccount for these bad leads. Ive proven to them *** and ****** who conned me in to this that I needed this canceled immediately as they have breached their agreemEnt and conned me out of $300. Please help. I do not want a relationship with Angi. I do not trust you all and will never do any type of business with you all or lack there of.

  Business Response

  Date: 08/08/2022

  We appreciate ******* reaching out to us and we apologize that she has been less than satisfied with her advertising so far. After checking her account details and notes, we see that she did notify her Client Success Manager about her concerns and she has been trying to work with ******* on lead credits. There has been little communication since ******* started her advertising, as her Client Success Manager and Onboarding Representative have reached out numerous times via phone and email, but have only heard back from her a handful of times. We have started the cancellation process as requested, and Shaunna's Client Success Representative will be in touch to re-confirm and explain the cancellation process in further detail.
  
  

• Initial Complaint

  Date:07/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Almost two weeks ago (July 18), 2022) I contacted Angies List to supposedly help me out approaching new customers my ************ But unfortunately Ive been getting from them more debts than clients. From nowhere all the sudden they claim I owe to them $2,806.11 from automatic Leads even when I have them still in pause and my total spend target is $1,000. And so far I only have done 2 completed jobs with the total amount of $5,250. Angies List its a total FRAUD!!!! I want the full refund of my money invested with them with the amount of $300 and $221.20.

  Business Response

  Date: 08/09/2022

  We have followed up with ***** regarding his account and a resolution to resolve his concerns. We are waiting on a follow-up from him to the recent offer proposed to him. We hope to have this matter resolved shortly.  

  Customer Answer

  Date: 08/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************

  Because they still want to Profit from Me $1,100 and this is NOT acceptable at all from Me.
  Heres my offer to them!! Ill pay them only $140.07 which comes from the leads of my only 

  2 jobs completed. Im now waiting for their response just expecting from them to accept my 

  offer to settle my account and to finally close it from them.

  
  

  Business Response

  Date: 08/29/2022

  We are sorry Angi Leads did did not work for *******. After receiving this complaint, we followed up and discussed their account at length. We reviewed previous adjustments to increase his lead flow, the jobs he won, and the questions regarding billing and what he agreed to when signing up for the service. Ultimately, we made what we believed was a fair offer, but it was not accepted. We are still willing to honor that offer if ******* contacts us.

• Initial Complaint

  Date:07/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was being charged 300 a month for client leads 1 year contract . I was late paying every month. I wasn't getting what I was paying for. I asked if I could lower how much I pay every month. I never got a response and when I didn't pay the 300 they discontinued service. Ok that's fine! But what they did was allow people to contact me but I couldn't see or respond to the client. I feel now my business name is tarnished. ***************************** regarding work. I couldn't respond. I had a response time of 10 mins and decent reputation. I tried 07/26/2022 to contact them regarding the issue again. Now they are asking me to pay for the rest of the year because of the contract. They are only hurting them selves by the way they conduct business. I want a full refund of funds for the way they do business. ITS NOT RIGHT!!!

  Business Response

  Date: 08/02/2022

  We appreciate ******* contacting us in regards to his advertising concerns and we apologize for any experience that has been less than positive. ********* Client Success Manager has attempted to contact him on numerous occasions however, she was unsuccessful in reaching him. Because ********* monthly payment was not received on the due date or during the allowed grace ******* the account was locked preventing him from accessing any additional leads. Once his billing is up to date, the account will unlock. Prior to the advertising campaign going live, ******* was provided with the written agreement. This outlines all terms of service, including the length of agreement and cancellation policy. He has accepted all terms and we will not issue any refunds. We would be happy to move forward with our business partnership and would encourage ******* to continue working with his Client Success Manager. 

  Customer Answer

  Date: 08/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *****************************
  I was contacted 86 times regarding payment from June 5 to now. Excessive Did not let me access my account but would still allow Potential clients to contact me knowing I can't respond. That's got to be good for business

  Business Response

  Date: 08/16/2022

  We thank ******* for reaching back out to further discuss his concerns. As his payment has not been received, the account will remain locked. If ******* would like to access the account to gather lead information, he will need to update his method of payment. We are happy to assist him with updating his payment method or he may update it through his account. We invite him to contact his Client Success Manager directly for any additional assistance. 
  
  

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Angi's was hired by ******* to install a **. The original installation was scheduled for July 12th and I just happened to discover this on my own, no call, email etc. This was before the ** was to arrive. Rescheduled for July 13th @ noon and I paid $130 for 2 contractors. By 12:30 no one had showed or called, I called Angi's to inquire and was told the contractor had emergency. I was not informed of this and took time off work to be here. Rescheduled for July 15 @ 10am. One contractor showed up. The 2nd did not. I've contacted Angi's numerous times asking for a refund of the $50 for the 2nd contractor I paid for that never showed up. I've been told it would be refunded 5-7 days, nothing. Then told will get it in the mail. Nothing. I've asked to speak with a supervisor to call me back numerous times and no call back. I'd say total I've spent over 20 hours on the phone with them. I was originally told they could only give me $10 credit to use their services again ....... which I will never do. The contractor that showed says they did not pay him but they tell me he did.

  Business Response

  Date: 08/18/2022

  We appreciate ******* bringing this to our attention, and we're so sorry for the delay in response and that her experience has been anything but positive. After reviewing her complaint we can confirm that we did process the refund via check on July 25th. As the check was coming in the mail, as of the date of her complaint the check may not have arrived. Given the amount of time that has now passed she should have received the check. If she has not, we ask that she reach back out to our ************* team for more information.

  Customer Answer

  Date: 08/18/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *********************

• Initial Complaint

  Date:07/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $500 for false lead . They will call you and say you have a lead and soon as you click on it they charged you without even connect you with the customer . All the leads are false . Fraud fraud stay away

  Business Response

  Date: 08/09/2022

  We have followed up with ******* regarding his account and a resolution to resolve his concerns. We are waiting on a follow-up from him to the recent offer proposed to him. We hope to have this matter resolved shortly.  

• Initial Complaint

  Date:07/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Angies List and provided my credit card with the knowledge that I would be charged a one time fee. They kept my credit card on file and continued to make unauthorized charges. Ive contacted them on numerous occasions and given them a chance to make this right. I unsubscribed from their service and even had to cancel my credit card, so they would stop charging me. Ive disputed many of the charges with my bank, but there is still $500 that is due to me for the unauthorized charges. I received an automated call from them last week alerting me they were sending me to collections. I only agreed to the one time sign up fee and nothing else. This company seems to be built on scams and does business in a fraudulent way.

  Business Response

  Date: 08/09/2022

  We have followed up with **** regarding his account and a resolution to resolve his concerns. We are waiting on a follow-up from him to the recent offer proposed to him. We hope to have this matter resolved shortly.  

• Initial Complaint

  Date:07/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here are some of the documented fake leads from Angi leads. There are more than just these. We paid for these. They refuse to refund. The rest of the numbers don't work or belong to "16 year old girls" please get this scam platform removed

  Business Response

  Date: 08/09/2022

  We regret that ****** did not have a positive experience with the Angi Leads. We appreciate the feedback he has provided. We did speak to him the day he filed his complaint, reviewed the account and started the refund process. We wish ****** the best in his future business endeavors.

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had someone contact me through homeadvisor/angi about doing a job for ~$450 to clean and seal my kitchen grout. The appointment was at 9am and Telvin arrived at 9:19am (have doorbell recording).I accepted this offer and was told "Telvin W" will arrive to complete the job. Telvin arrived and told me I had two options because the grout could not be cleaned:1. apply grout over the existing grout 2. chisel away the grout between the tile and add new grout We chose option 1 and I had approved for additional time, total cost to be ******* Around 4:30 that day Telvin said he needs to come back the next day (Tuesday 12-July) to:1. complete the laundry room 2. complete the grouting in the kitchen 3. clean the tiles 4. seal the *********************** did not show up the next day to finish the job and did not return any calls/texts. Not only that but he damaged our 3/4 round trim around the kitchen when he applying the grout, and got grout on our hardwoods, and down the vent. He also left grout smeared and dried all over our tile with no clean-up. Telvin, the person that was assigned by Angi/Homeadvisor, did more damage than good. I called Angi several times to get this right with one service rep saying that they would issue me a full refund - which did not happen. I had to call back a week later and the rep told me the most they can do is 50%. I sent an email to the platforms integrity prior to submitting this bbb issue on 21-July (8 days ago) and no response. I am seeking the remaining balance of what I paid ($292.62), as I hired a contractor to not only clean-up and repair the damage that Telvin did, but also complete the job I had originally contracted through Angi.

  Business Response

  Date: 08/11/2022

  We appreciate Bill's concern, and we are sorry for the delayed response and that his experience had been anything but positive. We did speak with **** directly on July 29th and we were able to resolve his complaint at that time. If he has any additional questions or concerns we do ask that he reach back out to our ************* team for any additional information.

  Customer Answer

  Date: 08/11/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. They did contact me 1 day after I submitted the BBB complaint and resolved the issue to my expectation.
  
  
  

  Regards,

  ***********************

• Initial Complaint

  Date:07/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Angi /Home Advisor to do a exterior painting job also sign up in there membership program my appointment was 12:30 pm on a saturday. I got a call from the person that was going to do the job he was given misinformation from angie had no equipment to do the job i was to provide the paint so i canceled the membership and the job Angi still hit my account after i canceled the job. They are still sending me messages for the job to be done.

  Business Response

  Date: 08/17/2022

  We appreciate ******'s concern, and we're so sorry to hear that there was any misunderstanding regarding her booking. This is not the kind of experience we would expect for her to have. She was charged because she cancelled the project after the pro had already arrived to perform the work. Per our terms and conditions that she agreed to when signing up, she would be responsible for full payment for cancelling the booking so late. After reviewing her complaint, we have decided that we will still move forward with refunding the full amount of her booking. However, we were unable to process the refund as the charges have been disputed with her bank. As our systems will not allow us to process a refund when there is an active dispute, we ask that she drop the dispute and then send us a letter from her bank stating that the dispute has been dropped. Once we receive this information we will be happy to process the full refund.

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07 /19/22 angi List home Advisor sent individuals to clean my carpets. First the three individuals did not have the proper equipment to clean the carpets, but I allowed them to procede. When I check to see how the cleaning was going, I discovered that they were not cleaning the carpets, because I felt the carpet and it was dry. I specifically told these men that I wanted a WET CLEANING. The was no dirty water in their outdated machine. I asked them to leave my home and this was only about ten minutes of their arrival. I called angi and explained that my carpets were not cleaned because these men were not cleaning my carpets and was trying to defraud me. I told angi DONOT take any money from my bank account because there was NO service rendered. I was assured that no money would be taken from my account. On 7/26/2022 $347.40 was deducted from my account. I would my money returned to my account.

  Business Response

  Date: 07/29/2022

  We appreciate ***** bringing this to our attention, and we sincerely apologize for the quality issues she experienced with her carpet cleaning service. After locating her account, we can confirm that a full refund was processed back to her card yesterday, 7/28/22, and it should take 3-5 business days for the funds to be returned to her account. We welcome her to reach back out to us should she need assistance with anything else. 
  
  

  Customer Answer

  Date: 08/10/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************