Business Profile

Contractor Referral

Angi

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Angi's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,620 total complaints in the last 3 years.
625 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was scheduled to have a pool liner replaced by Angi. I was provided a price of over $850.00 to have this completed. The pro was supposed to be arriving on May 22, which came and went with no one coming to do this project. I called and they stated this had been "automatically rescheduled" for Tuesday, May 27th. I stated this date did not work for me and was rescheduled for Friday. No one came for this date and the project was rescheduled and I was assigned a professional, although every time I called the number, it will not allow a message, just stating no one is able to take the call. This was scheduled for Friday June 6th. No one came for this appointment either, ALTHOUGH I WAS CHARGED FOR THE PROJECT over $850.00. I had to call to receive my refund of the money charged to my credit card. This was then rescheduled for Today, June 10th at 3:30 pm. I was assigned a professional, although every time (again) I called the number, it will not allow a message, just stating no one is able to take the call. Then one hour before the project was to begin, it was cancelled AGAIN!I sent messages to ANGI and they continued to "guarantee they will show up." No one EVER comes to do the service, just continuing to "guarantee" someone will be there.
Business Response
Date: 06/11/2025
We're so sorry to hear that ******* had this experience, and that their bookings have been rescheduled so many times. This is not typical, and not the kind of experience we would expect. After reviewing ******* account we can see that a full refund was processed on June 6th. While the refund was processed, depending on their card provider, it can take 3 - 5 business days for the refund to show on the account. If ***** does have any additional questions we do ask that they contact our ************* team directly for assistance.
Customer Answer
Date: 06/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am still without the job completed. This business continued to state a guarantee of the services provided, yet did not offer any solution besides to continue to state they can assure me this would be completed, each and every time!
I have the transcript of their guaranteed service being stated as rendering service, although nothing was completed.
What is a guarantee if this was not successful? What is their guarantee? Why was this not presented as a failure in their guaranteed service?
I actually took work off for 2 of these "guaranteed service calls." As someone who is paid ***** per hour and missing 2 days of 8-hour work shifts, (16 hours X *****), this costs me my PTO with their "Guarantee" of someone showing up!
I do not accept their continued statement of the EXACT same verbiage.

[Provide details of why you are not satisfied with this resolution.]

Regards,

***** ******

Business Response
Date: 06/18/2025
We are sorry to hear that the service's were not completed when booked. Angi does not make any guarantees specific to projects being completed. Any guarantee's are related to the service after it is completed. As stated previously, ******* service had been rescheduled but they chose to cancel the service and the Angi membership. Refunds have already been processed for the services. If ***** does have any additional questions, concerns, or is wanting to book the service again we do ask that they contact our ************* team directly for assistance.
Customer Answer
Date: 06/20/2025
Thie company demonstrates with inconsistent messages as they have stated they do not offer guarantees until the work has been completed, although their customer service individuals continue to state, "We guarantee someone will show up for the appointment." This was stated prior to the appointment as well, as stated to me every time the appointment was created. This was not just one cancellation by the company, but FOUR!
This is meaningless verbiage if they do not hold up to their statements and comments directed to the customer, thus the word "guarantee" is insignificant and totally pointless.

I will never work with this company EVER again and continue to encourage everyone I know to peruse other businesses for their work needs.
Customer Answer
Date: 06/26/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
Thie company demonstrates with inconsistent messages as they have stated they do not offer guarantees until the work has been completed, although their customer service individuals continue to state, "We guarantee someone will show up for the appointment." This was stated prior to the appointment as well, as stated to me every time the appointment was created. This was not just one cancellation by the company, but FOUR!
This is meaningless verbiage if they do not hold up to their statements and comments directed to the customer, thus the word "guarantee" is insignificant and totally pointless.

I will never work with this company EVER again and continue to encourage everyone I know to peruse other businesses for their work needs.

Regards,

***** ******

Business Response
Date: 06/27/2025
Through our research we have not been able to find any evidence where a team member guaranteed that a pro would arrive. We do understand that this is an excessive number of reschedules, and we will be investigating this further and taking any necessary internal action. As the service had been cancelled and fully refunded we do consider this matter closed.
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 25, Angi services sent a "professional" here to install a new filter motor on my pool. I paid for this service plus $100 to pro. It didn't work. Angi sent another pro out and after working on it for 5 hours, informed me the motor had been shorted out because water flow was ************ burned out not only the brand new motor, it shorted out all the switches on my timer and on/off control and burned out the breaker on the main electrical breaker box. It's a wonder my house didn't catch fire.I filed a claim with them the very next day. They have acknowledged the claim but have done nothing to fix it. Meanwhile my pool is turning ******* green with algae.I requested they replace the motor, send a competent pro to install it, and to clean my pool.They claim they don't clean pools but they have before for $600. I have provided everything they have requested. They still have done nothing.I would like BBB to help me resolve this.
Business Response
Date: 06/19/2025
We appreciate ****** concerns, and we're so sorry to hear that her experience has been anything but positive. Our Claims team has been working directly with **** to resolve her concerns, and we have requested additional information to ensure that the claim is for the correct amount. We do ask that **** continue to follow up with our Claims team, and provide the requested documentation so that we may move to the next stages of the claims process.
Customer Answer
Date: 06/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They are claiming now that this damage was a warranty problem. It was not. It was caused by incompetent "pro" that installed it. I have provided everything Angi has requested from me. They are shining me on hoping I'll give up. I will not?? I am going to tell my story on ******** today. Angi is a dishonest company that doesn't stand by their word.
If there is anything else BBB needs do not hesitate to contact me.

Regards,

**** ********

Business Response
Date: 07/02/2025
We apologize to **** for any continued frustrations and we appreciate her patience while our teams worked to resolve this matter. ****** claim has been approved today and an email was sent. We are currently waiting for **** to sign and return the release form. She is welcome to reach back out to us or our Claims Team if she has any additional questions or concerns.
Customer Answer
Date: 07/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Angi offered me an insulting amount of money and did not mention at all about replacing the pump or cleaning my pool.

Regards,

**** ********
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a chandelier from Wayfair 2/23/25) - paid with my Wayfair credit card for Angi to install. The first contractor (3/5/25) did not have the correct size ladder so I call customer service to let them know and reschedule. They sent someone else with the wrong size ladder : I called Angi back to cancel. After going back and forth I was told I needed a copy of the invoice. I called ******* they provided me with the invoice I sent it to Angi. I was told it would take 5 weeks for a paper check to be mailed to me. I called Angi to check on the refund j my issue was escalated and told someone would contact me. I call Angi back (6/9/25) I was told me my invoice is not valid. I received an email 4/27 staying my refund was in its final stages, no communication after.
Business Response
Date: 06/17/2025
We apologize for any frustration and inconvenience ***** has experienced when attempting to receive their refund. We are sincerely sorry for the amount of time that has lapsed. We have recently followed up with them to confirm we have escalated their refund and are waiting for confirmation of the refund. We are in contact with ****** and hope to have this matter resolved shortly.
Customer Answer
Date: 06/17/2025
The matter has not been resolved Angi sent an email on 6/14 stating they are still working on the issue.
Customer Answer
Date: 06/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
The matter has not been resolved Angi sent an email on 6/14 stating they are still working on the issue.

Regards,

****** **********

Business Response
Date: 06/25/2025
We have completed our refund process and have confirmed with ******* that they are issuing a refund to ******. They can expect to receive the refund from ******* within the next three to five weeks. If ****** has not received the refund within that time, they can follow up with our ************* team on the email trail we have communicated with ****** on. We consider this matter closed.
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 11, ************* was sent to my home by Angi List. The total charge I paid was $255.40 to install a new exhaust fan into an existing fixture. The fan was damaged by this company that Angi sent. On June 7; I had to do replace the exhaust fan because ***** company had broken it and put duck tape to fix it without my consent or knowledge. Need a refund of the amount I paid $255.40
Business Response
Date: 06/17/2025
We regret to hear that ******* had anything but a positive experience and we sincerely apologize for the work quality issues experienced. As requested, a full refund was processed on 6/16/25 and ******* should expect to see the funds within 3-5 business days of the refund date. ******* is welcome to reach back out if any further assistance is needed and we'd be more than happy to help.
Initial Complaint
Date:06/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid in full for furniture assembly through Wayfair/Angi. The professional showed up with inaccurate information and that I only paid for one barstool to be assembled. I paid for 2 sets of 2 barstools. In order to refund money I need to submit all sorts of paperwork and then they may send me a refund check in 4 weeks. Absolutely ridiculous. And, they wont refund sales tax even though I paid sales tax. Very poor business.
Business Response
Date: 06/18/2025
We're so sorry to hear that Deborah's experience has been anything but positive, and that there's any concerns regarding the time frame for the refund to be received. As the service was not purchased through Angi a refund check does have to be sent. We are unable to process refunds back to a card when that card was not run through our payment systems. We have spoken directly with ******* regarding their concerns, and have confirmed that the refund is being processed. If ******* does have any additional questions or concerns we do ask that they follow up directly with our ************* team through the current email thread.
Customer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
******* *******
Initial Complaint
Date:06/06/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
And I ask a question, and uh, they sold my information to several people. Ever since I went on their site, I've been getting Spam calls constantly. I believe they sold my information. To several companies.
Business Response
Date: 06/11/2025
We apologize to **** for any frustration or inconvenience they have experienced with the Angi Network. We prioritize our customers' privacy and sincerely apologize for any concerns we may have caused. We want to assure them that their contact information will only be shared with the service providers they review. Additionally, we may share their information with companies that provide services on behalf of Angi, such as managing our monthly publication. However, we do not rent, share, sell, or trade their information with any other parties.
To help protect their privacy, we have placed a Do Not Contact status on ****** information and have also emailed him a link to request the removal of his data from our database. If **** receives a call from an Angi ************* Team member after the next 10 business days, we encourage him to reach out to us directly at *************************************************************** We hope this clarifies our data privacy practices.
Initial Complaint
Date:06/06/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Angi leads made me sign a ******************** order to advertise for my business. Only reason I went through with it was because I was recommended to them by a friend who was on the platform and used them from time to time. They locked me into an extremely high rate compared to what they were offering. I wanted to give them a chance to advertise for me and see how the company does for a contractor looking to make some more business. Upon using the site I receive a lead almost and entire month later upon signing up for the service. When I followed up with the lead the cell phone doesnt work. Again angi sent me another lead about a week and a half after that and again the same thing happened. I called them up to complain and they said this was quote on quote normal that they gave me leads that dont work. Very frustrated with them we went back and forth on the phone to which the outcome became me paying for another month of service and another garbage lead that popped up about another two weeks after the second one. Now really frustrated with the service I called them up which they sent me to some guy who was the manager who belittles his customer and basically says you are obligated to pay but we are not obligated to give you good leads. Back and forth back and forth came to the conclusion that they are not going to give me my money back and now I have to pay 3/4 of my bill in full that was due for the entire year. We ended the call and I disputed both transactions. About a week later they charged me again for both transactions. I disputed them. Another week later they charged it again. I disputed again. I am not paying for these charges. I canceled their service and Im very unhappy with them. I dont want to do business with them they are the worst and I read all the ****** reviews and everyone says to stay away from Angie leads. I should have done my research and now they want to send me to collections. I dont want to dish out a single ***** please help me.
Business Response
Date: 06/13/2025
We appreciate ***** concerns, and we're so sorry to hear that their experience has been anything but positive. We do strive to ensure that the pros in our network are set up to be as successful as possible, and we're sorry to hear that *** had not seen more success. After a review of the account we have agreed to refund the Early Termination Fee, however the monthly charges would still apply. We do see that the disputes are still pending, and we would be unable to process any refunds. We do ask that *** contact their card provider to remove the disputes. Once the disputes have been dropped we will be happy to process a full refund for the Early Termination Fee. If *** has any questions we do ask that they contact our *************** directly for assistance.
Customer Answer
Date: 06/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I will not un-dispute the transaction because the company in return will not abide and give me my refund. They are a scam and I will not let them scam me. They need to cancel all pending transactions to my card and leave me alone. I cant believe a business would do this to their clients. Worst company I have ever dealt with and they should go out of business. All the bad reviews are correct.

Regards,

*** ********
Business Response
Date: 06/18/2025
We appreciate the additional information provided by ***. We have performed an additional investigation to the account, and we have spoken with our accounting team. Any past due balance has been removed from the account, and Ben's account has been cancelled. We have also set the status to "Do Not Call" and they will not receive any further calls from Angi. If *** does have any questions, or additional concerns, we do ask that they contact our *************** directly for assistance.
Customer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
*** ********
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a handyman service from Angis to put together a desk as part of a service offered by Bed, ****, and Beyond. We received confirmation someone would be coming to our home to put together the desk. The person arrived and said that because it would take longer than the allotted time they would not be able to complete the project and Angis would not pay them, so they cancelled and left our house telling us to contact Angis and reschedule the project with two people. So we did this, but then only one person arrived on the day of the rescheduled project and the same thing happened (person cancelled when they saw the job). My husband and I decided to put the desk together ourselves at this point and we called Angis to get a refund. They said they would send us a refund. It has been over ten days and we have not received the funds in our account. I have called multiple times and they said its in process and to call the next day if not received. I called again the next day and received the same message. This has been very frustrating and a completely unprofessional experience from start to finish.
Business Response
Date: 06/11/2025
We apologize to ********* for any frustration experienced during the refund process. Please be assured that we completed the refund in accordance with Bed Bath and Beyonds protocols. Once the refund is submitted from our database to Bed Bath and Beyond, the company typically processes the request within five to ten days, in line with their refund policy. ********* will need to communicate directly with Bed Bath and Beyond to check the status of the credit on their account. Additionally, any discussion regarding a direct refund to their preferred method of payment should be addressed with Bed Bath and Beyond, as they handle their refunds according to their own policies. We hope this information provides clarity and a better understanding of the refund process.
Initial Complaint
Date:06/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a licensed California roofing contractor who enrolled in Angi Leads based on promises of receiving project leads. I was charged $735 for a 28-day billing cycle but received 10 leadsonly one of which was a legitimate inquiry. The rest were disconnected numbers, job seekers, or spam. Despite immediate follow-up on my end, none converted. I raised concerns and was told I was the only one experiencing issues with Angi Leads, which was dismissive and false. The onboarding process involved a nearly 2-hour high-pressure sales call during which my objections were minimized. When I asked to cancel due to failure to deliver the promised service, Angi insisted on enforcing a 35% early termination feedespite acknowledging the poor experience with a $300 partial refund offer. Ive since canceled my payment method and am disputing the charges through my credit card company. Im submitting this complaint due to misrepresentation, breach of contract, and coercive sales tactics. Supporting documentation is available.
Business Response
Date: 06/12/2025
Due to ****** filing a claim through other channels, we will be addressing our response to his claims through that forum. Rest assured, we are working to resolve this matter promptly.
Initial Complaint
Date:06/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our Angi Renewal was coming up on 5/20/25. I emailed our *** on 5/14 & left him a voicemail. He did not call back until after our renewal processed on our credit card and basically told us we were stuck with it.Ever since, I have been trying to speak with higher *** & get proof of signatures that he keeps throwing at us. No one but him will call us back. He keeps lying to us and not listening to what we say. He is our Client Success Manager, ****** ******.I disputed our payment on our credit card since no one would contact us and now ****** is threating us with collections. I had opened a Case for Non Renewal and was given a different date for our renewal from someone else. Every call or message I leave, no Manager every calls back.
Business Response
Date: 06/13/2025
We appreciate ****** concerns, and we're so sorry to hear that their experience cancelling their account has been anything but positive. We do strive to ensure that we are following up in a timely manner, and we have performed a full investigation into the account to verify the concerns **** has raised. We have found that their Client Success Manager did call prior to the account renewing to follow up and spoke with the owner ****. **** at that time stated that they did not have time to fully speak regarding the account. **** was reminded twice during the conversation that the account would renew the next day. **** did not mention cancelling the account on this call, and scheduled a meeting for the next day.
The Client Success Manager and **** did speak on the day of the renewal, and while **** did voice displeasure regarding recent trends, did not request to cancel. The Client Success Manager did provide additional data regarding the account, and ways that they can be approved. **** was not aware of some of the information, and scheduled another call for the next day. At that time their Client Success Manager did go over the system with the team member that is handling the leads as they come in. There was no request to cancel during this call either.
We did receive a call from **** two days later requesting to cancel the account. This was forwarded to the Client Success Manager, and they did follow up on the request. Following that call we did receive a notice that the most recent payment had been disputed, and we have discussed expectations for the dispute process with them. We are still investigating the conversations leading up to the renewal, and we have submitted the request to cancel the account per ****** request. Once we have finalized our research we will follow up with **** directly.
Customer Answer
Date: 06/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Please see attached letter

Regards,

**** ******
Business Response
Date: 06/24/2025
We appreciate ****** patience as our administrative teams worked to resolve their concerns. We have retroactively cancelled their account to May 16th. This is prior to the renewal date. We have also waived the early termination fee. If **** does have any additional questions or concerns we do ask that they contact their Client Success Manager directly for assistance.

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This business has 1 alert

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Angi is NOT a BBB Accredited Business.