Complaints

This profile includes complaints for Angi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Angi

  130 E Washington St Indianapolis, IN 46204-4605

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute a charge made to my account by ********************** ***** (HomeAdvisor) in the amount of $1,820.00 (initial fee of $350 + $1,470 cancellation fee).On April 30th, our business enrolled in Angi ***** service under the impression that we would receive ***** qualified, verified leads per month to help grow our handyman company. In reality, over a two-week period we received 13 leadsnone of which resulted in any closed or even promising business. Worse, several leads turned out to be clear scams, which wasted our time, labor, and resources. We were also told by Angi that we would have a choice in our leads, that responding to a lead would count as acceptance of the lead. However, Angi auto-replied to all the sham leads sent to us, so we had no choice of leads, they were chosen for us. Any leads that actually looked legitimate and promising, Angi was offering for an additional charge per lead. Two weeks into our service we were informed that our lead cap for the month had already been met and we would receive no further leads, even though not one single lead was productive, legitimate, or chosen by us .Given the utter lack of value received, we promptly contacted Angi on May 16th to terminate our service and requested a refund. We were denied a refund of our initial $350 and were instead charged a staggering $1,470 cancellation fee.Importantly, we never signed an agreement. I was called by Angi unexpectedly, while on a job siteoutside of the agreed to and scheduled call timeand was verbally presented with terms and, under distraction, gave verbal consent. This verbal agreement under duress should not be considered binding, especially given the misrepresentation and lack of delivery from the service.We believe this constitutes deceptive business practices. We are requesting a full refund of $1,820 and consider this matter urgent.

  Business Response

  Date: 06/13/2025

  We appreciate ******* sharing their concerns. We truly regret that ******* did not have a positive experience with the Angi Network. Their feedback is valuable and helps us review and improve our services to better serve our providers.
  We have reached out directly to ******* and have addressed their concerns. If theres anything further we can assist with or clarify, please dont hesitate to let us know. We wish ******* continued success with their business.

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* *****

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2024, I purchased an armoire from the company, *******, online. On the invoice, I was asked if I wanted to purchase some help to put it together. I checked the box that said yes I did and was charged $353. I purchased the armoire around Christmas time. Anyway, the armoire arrived and I was told when the handyman from Angi would be arriving. However, the armoire arrived in 2 separate deliveries so I had to reschedule the man from Angi. The man from Angi never Arrived so I ended up cancelling him. I then spoke with someone from ******* and they said I could get a refund (the $353) but I would have to contact Angi regarding a refund. I did and Angi said I would have to send them a copy of the invoice with Angis fee on it. I sent it to them a number of times over the past 4 or 5 months. But I never heard from them. I finally sent the invoice with a letter to the corporate offices of ANGI- I sent it by **** mail because I wasnt having any luck with email. And, I still havent heard anything from them. I believe that Angi owes me $353.

  Business Response

  Date: 06/13/2025

  We appreciate ***** for bringing this to our attention and sincerely apologize for any troubles this experience has caused. We have received the invoice and are in the process of issuing a refund to *****. The refund will be in the form of a check will arrive by mail to ******* address by 06/27/25. Should there be any other questions, ***** is welcome to contact us again. 

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***** *****

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a manager of the roofing company I work for, I signed up for Angi's list for ***lacing roofs, gutters and siding. I signed up for residential work and somehow they added commercial and omitted residential. I received only gutter ***lacement leads for the money I was spending each month that was suppose to generate roofing, gutter and siding leads. I complained for two months and each *** would tell me they would call me back to find out why no roofing quotes. The third month I finally found out why and the *** said they would correct it and call me back. They did not. When I finally canceled. I was charged a "early cancelation fee" of $875. They gave me no recourse and no refund on the money I gave them and I got absolutely no roofing quotes. I basically gave them money for nothing at all and their answer was "you signed a contract and you are leaving early.

  Business Response

  Date: 06/11/2025

  We regret that ****** felt they did not receive the proper support regarding their account. We have worked closely with ****** to modify the tasks and services we could market in accordance with their state requirements. ****** was instrumental in these adjustments and confirmed the tasks that were added and removed from their account. We understand that ****** does not feel our services are the right fit for their company. As per the agreement they entered into upon joining the Angi Network, the account was canceled in accordance with the terms outlined in the agreement, including the assessment of an Early Termination Fee. We wish ****** continued success with his business.

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [First, even though I canceled I have had no confirmation from Angi's that I have been canceled as of June 4th. I continue to get emails from Angi's and leads which confirms that the company is using our company to send to people who think they are going to get a response. Angi's did not work with us responsibly because we received zero leads for roofing or siding, only minor gutter repairs. The fact that Angi's is still giving our company name out to users only shows that this company does not care about the customers or the contractors; only the money they can generate by false contracts and tricks to get people to sign up. We canceled on June 4th, 2025. I should be receiving some kind of written confirmation of that fact and the customers should not be given our emails as we will only respond that we are no longer with Angi's. I highly recommend that any contractor thinking about signing a year long contract with Angi to keep thinking and read the fine print for changes made from the verbal agreement.]
  v
  Regards,
  
  ****** *********
  

  Business Response

  Date: 06/17/2025

  We initiated the cancellation process at ******** request on June 4, 2025. To fully complete the cancellation and receive confirmation, ****** will need to follow up with our ************* team to address the Early Termination Fee that has been assessed. Once we receive confirmation from ****** to finalize the cancellation, the account will be officially closed.
  We hope this information clarifies the process and addresses any misunderstandings.

  Customer Answer

  Date: 06/18/2025

  I have contacted Angi's team multiple times since June 4th. Someone named ***** even called me to see if there was a reconciliation that could be made but as I told the representative on June 4th on the last day I was able to cancel, I made my  decision based on the ineptness of the representatives of Angi to find out why we were not getting any siding or roofing leads for 4 months. After multiple representatives stated they would call back after investigating, nothing was done. We paid for zero roofing and siding leads and only received a few crumbs of gutter leads. Angi is a scam in my book. Just the fact that I called and canceled and they are still forcing us to pay an early termination fee AND the month of June when I clearly canceled shows that this company is a bully and a scam. They are pariahs and tricksters. I should have researched more when doing any sort of business with them. I canceled June 4th and will pay the early termination fee but I will not pay another month for being tricked into a contract that I did not receive what I was entitled to under the contract!

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I have contacted Angi's team multiple times since June 4th. Someone named ***** even called me to see if there was a reconciliation that could be made but as I told the representative on June 4th on the last day I was able to cancel, I made my  decision based on the ineptness of the representatives of Angi to find out why we were not getting any siding or roofing leads for 4 months. After multiple representatives stated they would call back after investigating, nothing was done. We paid for zero roofing and siding leads and only received a few crumbs of gutter leads. Angi is a scam in my book. Just the fact that I called and canceled and they are still forcing us to pay an early termination fee AND the month of June when I clearly canceled shows that this company is a bully and a scam. They are pariahs and tricksters. I should have researched more when doing any sort of business with them. I canceled June 4th and will pay the early termination fee but I will not pay another month for being tricked into a contract that I did not receive what I was entitled to under the contract!
  
  Regards,
  
  ****** *********

  
  

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April ******* I was contacted by ANGI, (Lead provider). I was told as commercial cleaning service that I will be provided by 6 qualify leads per month for $315: Unfortunately, all 6 leads for that month were not qualify leads, every one of them or people who are seeking for employment (meaning they want me to hire them instead of hiring me) I have collected screen shorts as evidence. on May 12, 2025, around 3:17pm I contacted ANGI to discuss the matter and cancel the service I was told that I will receive credit of $220 for the following month, because cancel will result a penalty of $1212.75, the following month MAY 26, 2025, I was charge again $315 and also received 2 unverified leads: ( sorry for the spelling that's exactly how I received them) Date: April ******* ***** ***** Looking for employment Date: MAY ******* ********************** Looking for employment Date: MAY ******* Emilu Micherlange looking for employment Date: MAY ******* ***** ********* ******* Looking for employment Date: MAY ******* **** ***** looking for employment Date: MAY ******* **** **** looking for employment Date: MAY ******* ** ******** Joinvil Looking for employment Date : 05/26/2025 ******** ******* Looking for employment.- I also email them 4 times in order to resolve this matter but on 06/03/2025 I received this email:Past Due Balance Dear ****,FINAL NOTICE! Because we have not received a response to numerous inquiries regarding your outstanding balance, your account is now being staged to go to an external collections agency within the next few ******* pay your balance and avoid having your account sent to our outside ****************** having additional collection fees and/or litigation fees assessed and possibly a negative reporting against your credit, please provide a valid method of payment below or call Angi ************* toll-free at **************.Account ***************** Current Balance Due: $1,569.63 ************* ********************** **************

  Business Response

  Date: 06/13/2025

  We appreciate **** bringing this matter to our attention and sincerely apologize that their experience with our platform was anything but positive. We have been in communication with **** via email to gather information in order to better assist and work towards a resolution. We have sent over the additional information he provided to our management team for further investigation and will reach back out to **** as soon as we have an update.
  

  Customer Answer

  Date: 06/23/2025

  Dear BBB AGENT,
  I want to sincerely thank you and the BBB for stepping in and assisting with my recent issue involving "ANGI". Your involvement made a significant difference in facilitating communication and helping move the matter toward a resolution.
  I truly appreciate the support and professionalism throughout the process. However, after Fri, Jun13, 2025 at: 4:04 pm email (see attachment) they never reply back with a final resolution to close the matter. Also, that doesn't stop them from advancing multiple attempts to charge my **************** card after cancellation.

  I believe the threat of sending me to collection after the complaint have been made is still conspicuous.

  Your commitment to consumer advocacy is commendable, and Im grateful for the help provided.
  Please let me know if theres anything further required from my end.

  
  Warm regards,

  Maxo

• Initial Complaint

  Date:06/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to Angi Pro for leads for my painting business. It's a full year contract and they promise at least 7 real leads a month that I have to win on my own merit. I'm paying $315 every 28 days with a cancelation fee of %35 of the remaining balance for the year. The issue is that Angi is giving out bogus leads and counting them as legitimate. They don't do their due diligence of verifying the accounts that register with them supposedly seeking services. The very first lead I got was riddled with inaccuracies and red flags. The name, address and email all seemed fake. When I reached out to the supposed customer, they gave me a different name and said they were from another state and wanted their home painted before they moved in or even had the keys. They also asked for my personal information in order to pay me. I also got text messages from random numbers saying their info had been used on Angi without their consent and they were not looking for painting contractors and to please stop calling and messaging them. Days later I got another lead that seemed more reliable, and after being told to communicate via email I received a word for word copy of the first lead I had. It seems like they're just bots sending out fraudulent work request in order to fill their lead quota per their contract. I called Angi and brought all this up to them and they just waved it off as something that doesn't happen often and wouldn't happen again. I tried to cancel my contract because they clearly can't keep up their side of the contract and are acting in bad fate just baiting contractors into paying their cancelation fee without providing any actual service. At this point I'm just seeking a resolution by canceling my contract without their ridiculous cancelation fee and all my information being deleted from their app.

  Customer Answer

  Date: 06/04/2025

  This is the email I said was a word for word copy of my first lead that looked fraudulent. From a supposedly different client with different name and email. It's the same job description. It even mentions the wife wanting a color change even though I am supposedly talking to said wife (*******) that the supposed husband told me to email. It all just seems like a script they send out indiscriminately to any contractor that is signed up with Angi.

  Business Response

  Date: 06/12/2025

  We sincerely apologize to ***** for any frustration they experienced with the Angi Network. We strive to ensure that our leads are of high quality and are open to reviewing leads if they do not meet our standards. We have recently followed up with ***** and started the cancellation process of their account. We have completed a review and we do need ***** to follow up with ********************* Manager as they have been trying to reach them to discuss a few items. We ask that ***** please follow up with our management team on the communications we have attempted. We hope to have this matter resolved shortly.
  
  

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  ANGI failed to take responsibility on their part for the fraudulent leads. Instead, they insisted it was my own fault for casting "too wide a net" on leads. Never did they acknowledge that they failed to either properly filter or vet potential leads to verify their authenticity. This was never an issue on how profitable or attainable a lead was, but rather, on how legitimate the leads were. ANGI has failed to not only take any sort of responsibility, instead completely side stepping any effort to better the situation. They only offer lip service with no actual substance or merit for the services they claim to offer. The contract I signed was based on them, not me, verifying actual leads, and sending them my way. They failed to do this by not doing the bare minimum of effort and verifying that the leads came from actual people and not bots and/or scammers. Verifying if leads are real or not is the bare minimum and one would think it should be the responsibility of a business that claims to sell legitimate leads that aim to turn a profit for the customer.

  Regards,
  
  ***** ********

  
  

  Customer Answer

  Date: 06/18/2025

  ANGI contacted me to resolve my concerns. They issued a refund and have removed me from their platform. I feel like the issue has been resolved. 

  Business Response

  Date: 06/19/2025

  We regret that ***** still feels the requests received were not of the quality they were expecting. As outlined in the contract we do not guarantee projects and we do have filters in place to verify requests that are submitted by customers. We have also attempted to reach out to ***** again regarding their account. We ask that ***** please follow up on the communication confirming they have received the offer. We consider this matter closed.

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Angi is misleading and charges different prices for leads. Uses sketchy leads

  Business Response

  Date: 06/11/2025

  We appreciate ******* bringing these concerns to our attention and sincerely apologize for any frustrations with their advertising. ******* has been in contact with a supervisor who has address their concerns and clarified how the advertising works, and ******* has agreed to continue advertising. ******* is welcome to reach back out if there are any additional questions or concerns and we're happy to assist.
  

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to hire plumber from Angi online, their online site wouldnt work so I called. I told the man who answered that I needed a plumber and that I was approved by Affirm for payment. He said he needed two forms of payment so I gave my debit card but told him more than once I needed to pay using Affirm, well they didnt use Affirm they charged my debit card not leaving me enough money to pay my other bills. I dont appreciate being lied to and treated this way and I want my money back.

  Business Response

  Date: 06/11/2025

  We regret to hear of this recent experience and sincerely apologize for any inconveniences that this has caused *********.  A refund of $315.50 has been issued as of 06/09/25 and will reflect on Elizabeth's bank statements within 3-5 few business days. Should there be any other questions, we invite ********* to reach back out to us. 
  

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Angi sent an assembler who was under the influence of either crack or meth to my home. The man by the name of **** spent 4.5 hours building a grill. He did not finish the job and left. He told me he would return the next day and did not. I have spent many days on the phone with Angi trying to get a refund for the job that was incomplete. They offered me partial refund. So, I am escalating the matter. The guy was so incompetent that I had to unassembled the grill to reassemble it myself. Took me 2 hours to do the job that I paid someone to do. Angi does not vet their employees. How dare they send a junky to my home?

  Business Response

  Date: 06/06/2025

  We sincerely apologize to **** for the frustration he experienced with the technician and the incomplete work on his grill. We take these concerns very seriously and are actively following up with **** to address the situation and work towards a satisfactory resolution.
  We are also reviewing the situation with the service provider involved to ensure quality and safety standards are upheld. We appreciate **** bringing this matter to our attention, and we are committed to resolving this issue promptly.

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just recently cancelled my Angi leads business out of frustration. I had many issues with this platform in the past. A few months ago I had tried to cancel due to these issues but was given free credit as an incentive to stay. I had never actually gotten any leads during this time and have not used the platform for jobs since this time. I had apparently missed an email warning me on May 15th of my account renewing, which I had missed due to these high volume of emails I receive from this company. Come May 15th, I was charged $307.84. Beyond my anger that I did not want to be charged, nor renew my account, the email stated I would be charged only $287. I called customer service about this and, to no surprise, I was again just offered free credit. There was no accountability and I was again incentivized to stay. It was at this time when I cancelled my membership. Despite my multiple calls, there has been no refund or help from this company. I think this is extremely unfair considering I have not used the benefits of Angi Leads in many months.

  Business Response

  Date: 06/11/2025

  We thank ***** for bringing this matter to our attention and apologize for any inconveniences experienced. A refund of $307.84 has been issued to ***** as of 06/02/25. ***** has received a confirmation via email. Should there be any other questions, we invite ***** to contact us again. 
  
  

• Initial Complaint

  Date:05/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received over half of scam leads and people looking for jobs, and was told I can not cancel without paying 2k, because of some contract I was never told about. I have not received any leads in 2 weeks.

  Business Response

  Date: 06/10/2025

  We acknowledge the frustration ***** has experienced with the Angi network and the requests that have been received. Despite our efforts to address their concerns and our active attempts to reach them, we have had limited success in establishing contact. We request that ***** directly contact our ************* Supervisor to receive dedicated assistance with their account and to discuss possible solutions to resolve the matter.