Complaints

This profile includes complaints for Angi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Angi

  130 E Washington St Indianapolis, IN 46204-4605

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DONT DO ANGIES LIST. DONT DO ANGIES ******* absolutely disgusted by my experience with Angi/Angies Listor whatever name theyre going by these days. I signed up thinking Id be matched with vetted, professional cleaners. What I got was someone who showed up with no vacuum, no supplies, and no clue. She brought two sticks, had no cleaning products, and clearly wasnt equipped to do a professional job. My house wasnt cleanedit was swirled, smudged, and left with debris still sitting on surfaces. Even the fridge shelves were ********** make matters worse, I had to awkwardly host her for over 30 minutes while she waited for her ride. Completely unprofessional and uncomfortable.Then the real nightmare begancustomer service. I calmly tried to cancel and was bounced around, told to call a separate department, file complaints, and deal with untrained, apathetic phone **** who sounded half-asleep and completely uninterested in helping. All I asked was to cancelno refundjust let me walk away. And even that was an ordeal.Heres the real kicker: I asked how this person was qualified to enter homes. Their answer? No background check. No vetting. No training. All someone has to do is say they want to be a housekeeper, and Angie signs them up. That should terrify any homeowner.They are charging a subscription fee for a yearrecurring charges for access to what? Unqualified strangers in your house and pathetic customer service? Its a joke.I am more outraged by the customer service than even the cleaner. The fumbling, mumbling, disengaged responses were insulting. There was no urgency, no accountability, and no care.DONT DO ANGIES LIST. Its a scam in a nice commercial wrapper. They wasted my time, my money, and put my home at risk. They should be ashamed.

  Business Response

  Date: 06/11/2025

  We appreciate *** bringing their concerns to our attention and sincerely apologize that they did not have a more positive experience while using our platform. To clarify, any pro that is Angi Approved on our platform must pass a criminal background check and meet certain criteria to be recommended to homeowners. We can confirm ***** pro has passed a background check and does not fail to meet any of our requirements to be an approved pro.
  
  We have also brought ***** customer service concerns to the attention of our management team to handle properly with the representatives in question. ***** membership fee has been refunded as a result of their experience and as a further effort to resolve their complaint. We welcome *** to reach back out if there is anything further we can assist with and we are happy to help.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery Date of cabinet from *******-05/16/2025- Booking #********- on 05/24/2025 purchase additional Wayfair furniture assembly for a cabinet On this date 05/24/2025 the arrival time was 7:00 am to 8:00 am. All i received were notice from Angi via email. No Phone contact and No one showed. They are refusing to refund my payment, of course because i did something wrong. I would like a refund and will never use this service again. I feel ******* should be more responsible to offer service and not stand behind this company. I requesting a refund!

  Business Response

  Date: 06/03/2025

  We regret the frustration ******* experienced with the recent project and scheduling. We have followed up with them and confirmed that the refund has been processed, and they should be receiving the funds shortly. We apologize for the inconvenience and appreciate Carolyns patience.

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Reviewing my my any credit statement, there was no refund return. Can Angi let me know when the refund will be documented in my account.
  
  
  
  Regards,
  
  ******* ******
  

  Business Response

  Date: 06/06/2025

  As indicated in the email sent to ******* on May 24, 2025, the refund is currently in process. The expected timeframe for the refund to be received is approximately three to five weeks from the date of that email.
  If ******* has not received the refund by June 30, 2024, we kindly ask them to follow up directly with our ************* team for further assistance.

  Customer Answer

  Date: 06/06/2025

  This message implies it will take until 06/30/2025 before a refund can be issued-Payment for services were paid to this company 05/16/2025-i am not sure why I have to wait 5 weeks.( the fees were disburse from my credit card 1 day. How do I know that once I say this is settle, I may not receive the refund

   

  Thanks for your response

  ******* ******

  Customer Answer

  Date: 06/09/2025

  I have received refund. Thanks for your help.

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* ******

  Customer Answer

  Date: 06/12/2025

  Thanks for your help and assistance in resolving this issue.

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -I was promised access to New Opportunities leads, but that feature was never enabled on my account, in fact was told later that the my account would not qualified for this feature.-Only one (1) valid lead was received out of six contacts the remainder were irrelevant and not actionable.-I was misled about my ability to adjust services and was not informed that any discount would remove my right to cancel if dissatisfied.-I made good faith attempts to resolve this with your Angi, but was met with inflexibility and inaccurate information.

  Business Response

  Date: 06/06/2025

  We thank ****** for bringing this to our attention and regret to hear that any experience has been less than positive. We have attempted to reach ****** on various occasions in an attempt to come to a resolution. Unfortunately, we have been unable to connect. Voicemails have been left and we have provided our direct phone number. We invite ****** to reach back out to us so that we may better assist. 
  

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I did speak with a representative from Angi on June 5, 2025, who was able to finally make a change to my account to remove the janitorial task I had been requesting be removed since the beginning. While I appreciate that step, it does not resolve the larger issue regarding the contract terms and charges that I have disputed from the beginning. The representative admitted that she was not authorized to address the contract concerns, which are the core of my complaint.
  Therefore, I am not satisfied with the resolution, as the main issue remains unresolved. I would like this matter to remain open until someone with proper authority at Angi can address the contractual issues and offer a fair resolution.
  Regards,
  
  ****** ********
  

  Business Response

  Date: 06/17/2025

  We appreciate ****** for reaching out to further discuss these concerns. A supervisor has made multiple attempts to connect with ****** but has not been successful. Voicemails have been left requesting a return call to better address this matter. We look forward to hearing from ****** soon.

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Dear ******* *****,

  Thank you for your follow-up regarding my complaint against Angi.
  Has the company addressed the issue of the dispute?
  No, the company has not meaningfully addressed the core concerns raised in my complaint.
  If not, why?
  Angi claims a supervisor has made multiple attempts to reach me, but I have not received any direct calls, voicemails, or emails from them. If calls were made, they were not from a clearly identified number or with adequate follow-up communication (such as email or a reference number), which is standard practice for legitimate customer service.
  Furthermore, the company has not addressed the specific issue I raised: being charged without clear authorization or transparency. Their response sidesteps responsibility and lacks any effort toward resolution, such as a refund or acknowledgment of their misleading practices.
  Has the company met the agreement they outlined in their response?
  No. In fact, no real agreement or resolution was outlined. Simply stating they look forward to hearing from me without providing clear next steps, a contact name, or email is not a resolutionits deflection.
  I remain dissatisfied with their handling of this matter and respectfully ask that this unresolved status be reflected accurately in their public profile. I appreciate the BBBs support in holding companies accountable to basic standards of transparency and customer care.
  
  Regards,
  
  ****** ********

  
  

  Business Response

  Date: 06/26/2025

  A supervisor has attempted to contact ****** by phone on four separate occasions regarding the account, leaving voicemails with callback instructions each time. A written agreement, outlining all terms including billing, was provided and accepted by ****** before the advertisements began. We're happy to address any billing questions ****** may have to reach a resolution. ****** can speak with a supervisor directly at ************.
  
  

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 12-month Angi subscription over the phone in MAY. The sales *** never clearly explained that I would be locked into a non-cancellable, year-long contract. I was excited about getting work leads for my business and followed her instructions without knowing the full commitment.When I asked for cancellation, Angi refused and told me I had to pay a determination fee or continue the contract. I then asked for a copy of the sales call, but they claimed they could not retrieve it due to my area code (475 CT), which is not a valid excuse.I used the service until May 15 and have since frozen my card to avoid unauthorized charges. I request that my contract be terminated immediately with no further billing, as I feel the process was misleading and not fully transparent.i have paid just one month 525.00$Account #: ********* Business Name: ************************

  Business Response

  Date: 06/06/2025

  We appreciate ****** bringing this matter to our attention and sincerely apologize that they had anything but a positive experience while advertising with our platform. At this time, the account has been cancelled as requested and we will not be assessing the early termination fee. A representative also reach out via phone and confirmed this information with ******. ****** is welcome to reach back out if there are any additional questions or concerns. 

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Angi Leads continued to send me scam leads for my painting business of 13 yrs along with bad leads. The scam leads had wrong phone #s, addresses that were houses purchased the day before that didnt need painted or addresses were non existent. I brought it up to 3-4 different Angi ************ agents and their reaction ranged from were sorry youre experiencing this and I hope it gets better to trying to just add more $$ into my leads I was buying. I made the big mistake of signing a yr contract with them because, in the past, I did pretty well using the service and expected the same quality leads. This time around the scam rate and no response rate was at 70%. If our typical sale closure rate is 30% then I am closing 1 out of 10 actual leads which is an extremely high customer acquisition cost. **********************, with that high of a scam rate, is in breach of contract in my opinion, and, instead of letting me walk away from my contract, cancelled it on me right away and emailed me that I would now be charged an early cancellation fee of $3100! I immediately cancelled my ccard before that happened and felt it was an extremely shady attempt to take $$. Simply canceling the contract would have solved the issue. No one I spoke to on the phone was able to cancel the contract and when I asked them to talk to someone higher up, the same answer came back. The customer service depts want to do everything in their power to continue to take your $$. I work with lead services so this is not my first time doing this. Other lead services actually listen and handle issues immediately. Angi right now is a complete scam and because it is free to use, scammers are taking advantage of their business and it was costing me real $$ and lots of wasted time and headaches. I was paying $910 a month if this was a legit service I would easily pay that weekly. Angi is too stuck in their ways and it is extremely shady. I own two businesses. Angi is just awful and recommend dont use

  Business Response

  Date: 06/06/2025

  We appreciate ****** for taking the time to share their concerns. We sincerely apologize for the frustration they have experienced over the past three months with the Angi network. We understand how important quality leads are to their business, and we're sorry to hear about the issues described. As stated in the agreement we can not guarantee that the request received will become projects.
  Our management team has made several attempts to contact them to discuss their account, the contract, and billing details, but unfortunately, we haven't been able to connect with ******. We genuinely want to work with them toward a resolution and would appreciate it if they could follow up on our communications at their earliest convenience.
  Please know that we are committed to addressing ******** concerns and finding a suitable solution. We hope to hear from them soon so we can make progress together.

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed 

  i am getting calls from *************  I have spoken to a couple people already from that department with the same exact response from them in the past when I attempted to resolve this issue.  I will call again today and see if they actually give me the answer I want, which is to drop the contract due to Angis complete lack of ability to stop wasting my time and $$ with scam leads.  Right now, nothing has been resolved until I get a message that the contract has been voided.

  
  Regards,
  
  ****** *****

  
  

  Business Response

  Date: 06/12/2025

  We regret that ****** had anything but a positive experience thus far. Our goal is to help our contractors see success with our service, provide tools to assist them, and support where we can. We do not guarantee projects to our clients, and we explained in the agreement that ****** agreed to in March. Advertising agreements are provided in writing and must be accepted before the account goes active on the Angi Network. These agreements outline all terms of service, including the monthly rate and the cancellation policy. We have discussed the cancellation process, and an Early Termination Fee has been assessed to them for requesting to cancel before the completion of their contract. Please be advised that, as outlined in the agreement accepted in March, the early termination fee is a contractual obligation and will not be waived in this case. We are sorry ****** was not pleased with the Angi Network, and we wish them the best.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I joined Angi I specified exactly what I needed done. A large number of tree branches to be removed. I specified I would need a chipper and a big truck. On the day the work was to be done one man with his wife and two children showed up with a pickup truck. No branches were removed. Nothing was done and I was still charged ******. This is not right.

  Business Response

  Date: 06/06/2025

  We thank ******* for bringing this to our attention and regret to hear that any experience has been less than positive. We have been in direct contact with ******* and a refund has been issued as of 6/03/25. A refund confirmation email was sent to ******* outlining the date he can expect to see the funds on his bank statements. Should there be any other questions, ******* is welcome to contact us again. 
  

  Customer Answer

  Date: 06/08/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* *****

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i signed up as a business on Angi and so far have received nothing but unresponsive "leads" and dead phone numbers. i believe i am being sent false and fake leads in order for them to charge me for supposed leads. every single person from the company i have spoken with has lied to me about everything they were supposed to be offering and providing. the salesman lied to me on the phone stating that "i don't pay unless i get paid," which was a lie. the supervisor claimed that he is unable to pull the salesman call recording until we pay thousands of dollars to cancel service.the service was falsely advertised and i want to cancel my service with no cancellation fee. if possible, i would also like a refund for the first month of service.Last payment $280.00 received on May 13, 2025 Total subscription cost: $3,640

  Business Response

  Date: 06/05/2025

  We regret any frustration or misunderstanding that ****** experienced when joining the Angi Network. We are in the process of reviewing their account and are attempting to reach out to them to discuss their account and the agreement he has agreed to. We kindly ask ****** to please follow up with our management team, as they have been trying to reach him directly to discuss their complaint further. We hope to resolve this matter promptly.

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Phone calls from the supervisor, ****, go straight to my voicemail without ever ringing or having the ability to answer the call. I've checked, and he isn't blocked on my end. It's something he's doing on his end to skip straight to voicemail. When I call back immediately, I am sent to a call center overseas that is unable to transfer me to anybody who can assist with this matter. The last person I spoke with claimed that he would email **** for me, but he couldn't transfer the call. I still have not heard back.

  Angi admitted to another lie in the voicemail I received from ****. I asked **** previously if he could pull the call recordings from the salesman I spoke with initially. He claimed that the ONLY way to request call recordings was for me to pay the excessive cancellation fee and pray that they found it in the goodness of their hearts to refund the fee later. However, this BBB complaint allowed them to magically pull the call recordings and listen to them without me paying a fee.

  I still have not received a single legitimate lead from Angi, meanwhile, I've received fantastic calls every week from paid advertising on **** and ********. Angi is a waste of money at best, and a complete scam at worst.

  Regards,
  
  ****** *****

  
  

  Business Response

  Date: 06/20/2025

  We regret any frustration ****** experienced with the Angi Network. We have made additional efforts to reach him to discuss our findings and review their agreement. As outlined in the contract, an Early Termination Fee applies when a provider requests to cancel their account. All terms of the agreement are reviewed with the provider before the call is completed and the agreement is acknowledged. ****** is welcome to contact our ********************** team to proceed with the account cancellation and to discuss his concerns further.

• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, have problem with this service.Totally not as described, manager lied to me on the phone. I asked him can I chose categories for leads and fully control my account, he said yes.But its not like on other services. They charged me a lot of money when I asked to cancel.Just scam for contract they doesnt do job honest

  Business Response

  Date: 06/06/2025

  We appreciate ********* bringing this to our attention, and we're so sorry to hear that their initial experience has been anything but positive. We have performed a review of Rostyslav's account to verify their claims. After reviewing the account we can see that ********* has not provided us with any contractor licenses. When this occurs we do explain that we can only provide the Handyman category per California state laws. Once a valid license is provided to us we can add any categories that the license covers. We have also had a manager call multiple times to discuss Rostyslav's concerns but was unable to connect. They did leave a voicemail each time they called. This information would have been provided to Rostyslav prior to joining Angi. We are currently investigating the sales call to verify Rostyslav's statements. If ********* does have any questions we do ask that they call our *************** directly for assistance. 

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary: Unauthorized Charges and Unfulfilled Refund Promises On January 30, 2024, I canceled my membership with Angi Leads. Prior to cancellation, I was paying $319 per month and also paid a $771.75 early termination fee to close out the contract.After canceling, I made sure to stop all usage and assumed the account was fully closed. However, despite the cancellation, Angi Leads continued to charge my account for leads totaling over $400 in unauthorized charges even though I was no longer using the app or requesting any services.Upon discovering these charges, I contacted their support team. I have now spoken with them eight times between February and May, and in every call, I was told that my claim was valid and a refund would be issued within 10 business days. However, no refund has been processed to date.After several months with no resolution, I decided to dispute the charges with my bank. In response, Angi sent me a warning from debt collections, and the bank ultimately withdrew the disputed amount from my account.On May 6th their customer service manager, ******, reached out to me. He apologized for the problem, told me that the matter is very important to them and now it surely will be resolved properly within the 10 business day. It is now May 26th, the matter still is not resolved. I repeatedly left him voicemails but never received a *********** this point, I feel the company is deliberately stalling and hoping I will give up. This experience has been both frustrating and time-consuming. I am filing this complaint in the hope of finally receiving the refund I was promised and pointing out Angi's unprofessionalism.

  Business Response

  Date: 05/29/2025

  We appreciate Antoni's concerns, and we are sorry to hear that there had been any delay in receiving the refund. We can confirm that a refund was set to be processed, but there was a dispute filed with their credit card company. In order to process a refund we do have to wait for the dispute process to finalize. As the dispute process has completed we were able to process the refund back to Antoni's original form of payment. If ****** does have any additional questions or concerns we do ask that they contact our *************** directly for assistance. 

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never showed to do work and I lost wages .Then they canceled without notifying me

  Business Response

  Date: 06/04/2025

  We appreciate ******* for bringing this to our attention and sincerely apologize for any inconveniences this has caused. We have confirmed that the services have been completed to Michael's satisfaction. Should ******* have any other questions, we'd be happy to further assist.