Complaints

This profile includes complaints for Angi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Angi

  130 E Washington St Indianapolis, IN 46204-4605

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 23 Wayfair assembly by ***** was paid through ******* but he stayed longer than the time he was supposed to be there and asked me for money which was 20 bucks. I was wary because I was told that ******* already paid him. I gave him the 20 bucks and then I called Angi the next day and they told me he was not supposed to get any extra money. I have other times where my pergola was installed and instead these three Russian men one who was banned from coming to my house named Darya still showed up and they left the job halfway done. This man Daryra also was banned due to him coming to my house several times and saying he could not do the job because he forgot something and to cancel the job with Angi and he will do it for the price they charged me later. I was not ok with that and asked Angi to stop sending him over, but he would come with other people because they were a group of people who worked together. I have had the worst time with the Angi app and the worst workers coming over. They need to do a better job of hiring people that are trustworthy. This people are opening accounts under different names to do the job and sometimes they have girls on there or they change their name. i AM SHOCKED THAT THEY ARE ABLE TO DO SUCH THINGS AND NOT GET CAUGHT. Thank you

  Business Response

  Date: 06/04/2025

  We thank ********* for bringing this to our attention and regret to hear of any inconveniences experienced. A representative of our Customer Support team has been in contact with ********* and has offered a refund in an effort to come to a resolution. We encourage ********* to continue working with the representative who is happy to further assist. 
  
  

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I HAVE WENT THROUGH SOO MUCH USING THIS COMPANY TO HELP ME WITH MY PROJECTS AND HAVE COMPLAINED EACH TIME WITH NO RESOLUTION UNTIL I WENT TO BBB FOR HELP AND ALL I AM OFFERED IS A PARTIAL REFUND ON ONE PROJECT WHEN THERE WERE NUROROUS TIMES I ASKED FOR HELP. IF THEY DID THEIR JOB THEY WOULD EASILY SEE THE COMPLAINTS I HAVE M ADE. I BELIEVE THEY DID NOTHING TO RESOLVE IT AND JUST SAID THEY WERE. THEY CONTITUED TO SEND THE SAME PEOPLE TO MY HOUSE TRYING TO PULL THE SAME SCAM MANY TIMES. I WAS IN THE ***** OF TEARS BECAUSE OF ALL THE PROBLEMS IT COSTED ME. I WAS SCAMMED FOR EXTRA MONEY BY THE WORKERS AND LEFTED WITH UN FINISHED JOBS. THIS IS A **************
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ********* ******
  

  Customer Answer

  Date: 06/06/2025

  I was in communication with ***** and he has said that he will refund the original payment I made from the unfinished job, so I filled out the refund paperwork. Now ********* entered and said they will not refund because I was not charged for them come the second time. Of course, I wasn't because they had to redo the job, and they said they would not charge me the second time, but I was told I would get my money back too due to the many problems I encountered with all their services. That is why I filled out all the information because he offered it and now, they are changing their mind. That is why they are terrible workers and a terrible company. They say one thing and do another and then they constantly switch people. I should be talking to the same person not a different one and this one I am talking to is trash because he is not the one who came to agreement, but he sure does have an opinion on it. We were coming to a conclusion and now it's back to square one. I need some help with mediation or a supervisor who can resolve these issues.

  Customer Answer

  Date: 06/07/2025

  attached here is the invoice which shows I paid 1800 for the pergola installation and insurance but Angi is denying I paid. It clearly shows payments made 1800 and adjustments I believe were the 2300 where they came which was on them for messing up the service the first time. This worker is denying any payment because he says I did not pay when I clearly did. I am requesting someone else who is a supervisor or a different worker.

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I was in communication with ***** and he has said that he will refund the original payment I made from the unfinished job, so I filled out the refund paperwork. Now ********* entered and said they will not refund because I was not charged for them come the second time. Of course, I wasn't because they had to redo the job, and they said they would not charge me the second time, but I was told I would get my money back too due to the many problems I encountered with all their services. That is why I filled out all the information because he offered it and now, they are changing their mind. That is why they are terrible workers and a terrible company. They say one thing and do another and then they constantly switch people. I should be talking to the same person not a different one and this one I am talking to is trash because he is not the one who came to agreement, but he sure does have an opinion on it. We were coming to a conclusion and now it's back to square one. I need some help with mediation or a supervisor who can resolve these issues.

  attached here is the invoice which shows I paid 1800 for the pergola installation and insurance but Angi is denying I paid. It clearly shows payments made 1800 and adjustments I believe were the 2300 where they came which was on them for messing up the service the first time. This worker is denying any payment because he says I did not pay when I clearly did. I am requesting someone else who is a supervisor or a different worker.
  
  Regards,
  
  ********* ******

  
  

  Business Response

  Date: 06/16/2025

  We do appreciate the additional information ********* has provided. After receiving her invoice it does show that there was no charge for the Angi service. We also do not show a charge for the booking in our system. We have requested any previous invoices showing that there was a charge for the service, but have yet to receive one. We have also suggested that ********* contact ******* regarding the credit they applied to the service. We do ask that ********* submit any invoices showing a charge, or with any information showing that she did pay for a service and that it was not provided at no cost. At this time we cannot process any refunds as there was no payment made within our system. 

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I did not get an apology nor anything else which I feel they should offer some sort of accountability but they do not 

  Nothing was resolved with Angifor all the many problems I guess I just have to find other apps that help without ripping people off
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ********* ******

  
  

• Initial Complaint

  Date:05/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am owed a batch payment of $1,190. Angi only sent me $305. After speaking with. The chat on the app they arent giving me details as to where my balance payment owed is. I requested to speak with a supervisor but they were being reluctant.

  Business Response

  Date: 06/11/2025

  We appreciate ******* bringing this to our attention and sincerely apologize for any frustrations regarding their payments. ******* has been in contact with a supervisor who is assisting with this matter. They are waiting to hear back from ******* in regards to specific job numbers that were not paid. We look forward to hearing back and resolving this matter.

• Initial Complaint

  Date:05/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold my business may of 2023. Canceled Angi but they still keep charging me a yearly fee. I called Angi and talked to a *** and he admitted their mistake in not closing the account properly, said he would take care of it as we speak and that he would have a refund issued. No refund has been issued. The refernce number given to me by the Angi *** was **********. I would like a refund for the $287.99 I was charged.

  Business Response

  Date: 05/30/2025

  We sincerely apologize for the frustration ****** experienced with the recent experience with the Angi Network. After reviewing their account and the complaint, we have addressed the issues, issued a refund of $287.99 for the membership, and placed the account on a Do Not Contact list. We regret any inconvenience this may have caused and appreciate ******* ******** as we worked to resolve the matter.

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* **********

• Initial Complaint

  Date:05/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we utilize their leads service to generate revenue in our plumbing business, but the majority of their provided so call leads are fraudulent and scams, when people answer the phones they don't speak English and never requested such services, the issue has been reported to them and it continues.For each one of these scam leads we have to pay and many times we do not get a reimbursement. Please let me know what needs to be provided for this case.

  Customer Answer

  Date: 05/28/2025

  The way angies list works is that they have a portal in where they suggest several service providers to customers, we pay for leads basically. I have noticed that every time i turned the leads off, they start  sending job requests immediately,

  when you contact them in majority of the cases the person does not speak0 English or requested such service. I noticed this the entire time, and when I requested credit they just never granted it back to me, until i started to call them, and the same practice is still in play all the time. This is fraudulent service and i am looking on how to report this and get the credit back from them. What can i do next or where should i call?

  Business Response

  Date: 06/03/2025

  We regret any frustration ****** has experienced with the recent requests they received. We have followed up with ******, reviewed the account, discussed the received leads, and shared best practices for handling requests that may not meet expectations. Additionally, we have applied a credit to ******** account as a gesture of appreciation for their patience and understanding. We look forward to continuing our work with ****** and seeing the benefits of being part of the Angi network.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used on-line search for a plumber who could repair a bathtub jet nozzle. I was contacted by a contractor ******************************** who says he is a Home Advisor contractor ( Angie ) and assured me that he could do the job and asked for photos which I supplied. He then affirmed that he could do the work but would be unable to give an estimate unless he saw the bathtub in person. He came to my house looked at the tub and requested that I give him the part to be replaced and again assured me that he could do the work. He then demanded $225.00 with the promise that the said money would go toward the job performance but he was still unable to provide an estimate. One moth later he was still searching for the part. I decided to contact the manufacturer who referred me to a vendor who delivered the said part in 2 days for 10% of the price that I paid the **************. When I reached out to the contractor after I received the part he texted me that he was still searching. Subsequent demand for satisfaction including returning the part and or monies were refused by him. Angie assumed mediation but did nothing to remedy the matter except to report my complaint in a review.

  Business Response

  Date: 06/04/2025

  We thank ******* for bringing this to our attention and regret to hear of this experience with the service provider. We have offered our assistance through our complaint process, however we were unable to facilitate a resolution between the service provider and *******. We've since made an additional attempt to contract the service provider on behalf of ******* and are awaiting their response. We will follow up with ******* when a response is received. 
  

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1st Angi sent a worker to my home to replace kitchen faucet and bathroom faucet.The workers they sent damaged both faucets and the plumbing under the sinks, they also chipped a big area of the porcelain on the bathroom vanity .3 different Angi workers were sent to my home to repair the damage and It is still not fixed The bathroom plumbing has been leaking into a bucket since April 1st I have been without water in the bathroom and a small stream of water in the kitchen since April 1st.I now have to have a professional plumber come to repair everything Angi damaged!Angi sent an email today saying I need to go through my insurance and file a claim first before they might pay anything for all the damage they did. This is totally unacceptable and if I get no refund I will be contacting a lawyer

  Business Response

  Date: 05/29/2025

  We're so sorry to hear that ******** experience has been anything but positive, and that there were any concerns regarding our Claims process. If a homeowner does claim over a certain amount for damages, per the user terms and agreement, we do require an insurance claim to be made. Prior to receiving the BBB complaint we did speak with ****** and made them aware that we were waiving the insurance portion of our Claims process. We have also approved ******** claim, and we have emailed them the approval forms. Once we receive the completed forms, and payment information, we will process the payment back to ******. We do ask that ****** follow up with our Claims team directly with any questions or concerns.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a Futon and a ****** at the same time at *******, There are little squares that we need to press to request an Angi Service ...However if we place the wrong square...later to fix the mistake is way too hard. ******* ***************** said they can not do anything about it. At Angi we could not speak with someone by phone because there is no customer services by phone on there. Chat with an Agent Virtual dont fix anything neither. Than after like two hours trying ways to fix the mistake of pressing the wrong services because my finger is big...the agent in the chat said she can not change one service to another, that I need to cancel one to request the other, I did it and receive an email that disposal and removal service was canceled but at ******* it remain active and it is 98 dollars the price. Also, the agent told me that if I request the assembly service that I need from the beginning they refuse to give me the same price as it has at ******* that is 89 dollars the price. It is incredible that for a fat finger mistake I have problems that will cost me so much more, thats why I am placing this complaint. It is ridiculous that for taking out the sofa from its box and doing a hole at 4 points for the legs they charge 89 dollars but living alone and with back and knee and ankle with injuries from accidents I could not do it myself.

  Business Response

  Date: 05/28/2025

  with them on May 22nd and explained that the project was canceled. We initiated the refund process for the incorrect service and advised them to reschedule for the assembly project. ****** should receive their refund within seven to ten business days. If ****** does not receive the refund within this timeframe, we request that ****** follow up via the email communications we have had with them.

  Customer Answer

  Date: 05/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  The bussines (Angi) NEVER informed about Assemblying, they let me know if that If I request Assembly directly from them it will be a regular price $ 160. 71 , It was even more of the price of the futon so I did not accept. I requested an escalation from ******* and returned the futon instead. I still not receiving refund neither from Angi ( that I really believe is a company of vulgar thieves and a TOTAL FRAUD, and not from *******. That is why I did not accepted the response of this " company" that was even cut short and I only see a part of the message. 
  
  Regards,
  
  ****** M. *********

  
  

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, I was charged $155.96 through Angi for a service that was scheduled via *******. The person Angi sent to my home arrived on a bicycle with no tools or equipment, stated she would return, and never came back. No services were ever rendered.I immediately contacted Angi, submitted video footage of the incident, and provided proof of payment to request a refund. I followed up again in January 2025 and received no response. As of today, I still have not been reimbursed.I did not hire Angi directlyWayfair arranged the servicebut Angi collected the payment and should be held accountable. I am requesting a full refund of $155.96 and a formal acknowledgment of their failure to address my concerns in a timely manner. Additionally, given that Angi has held my money for over seven months without providing any service or communication, I am also requesting that interest be added to the refund amount to account for the delay and inconvenience.

  Business Response

  Date: 05/29/2025

  We appreciate ******'s concerns, and we're so sorry to hear that their refund has not been received yet. After reviewing the account we did find that ****** did begin the refund process. As the purchase was made outside of Angi we did require a valid invoice in order to process the refund. Unfortunately the invoice that we had received was not valid resulting in the refund no being processed. We have now worked directly with the vendor to obtain the proper invoice, and we have processed the refund. We have made ****** aware that the refund has been processed and is being expedited. If ****** does have any additional questions we do ask that they contact our ************* team directly for assistance. 

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting calls from contractors that have gotten my name and number from Angi, **** They say that I filled out a form for a deck replacement. I havent reached out to anyone for any household work in 5 years and certainly not for a deck. I dont have a deck to be replaced. When I need work done in any way, I reach out to the local Amish people. Angi **** seems to be a company that sells information on people that need nothing done. They have told these businesses that they are leads based on consumers applications. I have not filled out an application for any building replacements or even any new construction. It is annoying and unnecessary. Its actually harassment.

  Business Response

  Date: 05/28/2025

  We regret any frustration ******* has experienced with the number of communications they have received from the Angi network We have updated our system to reflect a Do Not contact and a removal of their information. If ******* receives any further communication from the Angi Network in the future we ask that they follow up with our ************* team directly.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Angi "Pro" came on March 11th, his 1st steps was checking voltage, looking at connections and examining fuses. When he found nothing wrong, he moved on to the control panel, stating that this was the cause of my problem. He pulled the control panel off of the hot tub, to look up a part number so it could be replaced. However he damaged it in the process, as shown in the attached pictures, I was unaware that it had been damaged because he replaced it back as he found it. His wife looked for the part online and left me the part number for me to order. When I called to buy this part, I was told that it was not the correct part for my hot tub as it was rated for 50Hz (European) instead of 60Hz (***). To review, he did not make any repairs, he damaged an unbroken part (the topside control panel) while inspecting it and then gave me the incorrect part number to replace it.The biggest issue though (besides him damaging that control panel) is that he never correctly diagnosed my problem. The 60amp breaker feeding the hot tub had a bad leg, delivering only 120v instead of the needed 240v. This is a simple thing to check, and a professional hot tub repairman should know this. He should have never touched the control panel!!After replacing the malfunctioning breaker (8 days later) I realized I still had an issue. The Jacuzzi authorized technician, and once he showed up (about 3 weeks later) did he show me the damage .I immediately contacted Angi and they directed me to the damage claim form. I've had to resubmit that damage claim several times in the past 2 weeks. Angi continuously denies my claim saying it was not submitted within the time restraints as outlined in my "Happiness Guaranty". I repeatedly explained that I submitted the damage claim the same day I learned of the damage caused by Angi's "pro".

  Business Response

  Date: 05/27/2025

  We apologize for any frustration ******* experienced during our claims process. We take these matters seriously and have established guidelines to ensure fair and thorough decision-making. Currently, we are reviewing ******** claim again and will follow up with them directly with our final determination. We kindly ask that ******* continue to follow up through our claims process for any additional communication. 

  Customer Answer

  Date: 05/27/2025

  Angi (formerly Angi's List) has not yet provided me with any solution.  They continue to state that they are "reviewing the matter".

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Angi (formerly Angi's List) has not yet provided me with any solution.  They continue to state that they are "reviewing the matter".
  
  Regards,
  
  Willisam *******

  
  

  Business Response

  Date: 06/03/2025

  We recently followed up with ******* regarding the final documents needed to resolve their concerns. We sincerely apologize for any frustration caused and appreciate ********* patience throughout this process. We are pleased to have resolved this matter and wish ******* all the best.

  Customer Answer

  Date: 06/03/2025

  The business has indicated that it is willing to reimburse me for the damages caused by their representative.  This is definitely a positive action as I see it.   However, that transaction has not yet happened.  I would respectfully ask tor keep the case open until after I have received the reimbursement.

   

  Thank you

  Bill

  Customer Answer

  Date: 06/10/2025

  Thank you all very much.  I have received a payment from Angi that satisfies my concerns.   While I am still very disappointed in the quality of service I got from them, plus extremely dissatisfied with their customer service after the fact; you can now close out my case.   If my review or complaint is posted anywhere with you, I respectfully ask that it remain as a warning to others.

  Thanks again

  Bill

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  Willisam *******