Complaints

This profile includes complaints for Angi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Angi

  130 E Washington St Indianapolis, IN 46204-4605

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting calls from contractors that have gotten my name and number from Angi, **** They say that I filled out a form for a deck replacement. I havent reached out to anyone for any household work in 5 years and certainly not for a deck. I dont have a deck to be replaced. When I need work done in any way, I reach out to the local Amish people. Angi **** seems to be a company that sells information on people that need nothing done. They have told these businesses that they are leads based on consumers applications. I have not filled out an application for any building replacements or even any new construction. It is annoying and unnecessary. Its actually harassment.

  Business Response

  Date: 05/28/2025

  We regret any frustration ******* has experienced with the number of communications they have received from the Angi network We have updated our system to reflect a Do Not contact and a removal of their information. If ******* receives any further communication from the Angi Network in the future we ask that they follow up with our ************* team directly.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Angi "Pro" came on March 11th, his 1st steps was checking voltage, looking at connections and examining fuses. When he found nothing wrong, he moved on to the control panel, stating that this was the cause of my problem. He pulled the control panel off of the hot tub, to look up a part number so it could be replaced. However he damaged it in the process, as shown in the attached pictures, I was unaware that it had been damaged because he replaced it back as he found it. His wife looked for the part online and left me the part number for me to order. When I called to buy this part, I was told that it was not the correct part for my hot tub as it was rated for 50Hz (European) instead of 60Hz (***). To review, he did not make any repairs, he damaged an unbroken part (the topside control panel) while inspecting it and then gave me the incorrect part number to replace it.The biggest issue though (besides him damaging that control panel) is that he never correctly diagnosed my problem. The 60amp breaker feeding the hot tub had a bad leg, delivering only 120v instead of the needed 240v. This is a simple thing to check, and a professional hot tub repairman should know this. He should have never touched the control panel!!After replacing the malfunctioning breaker (8 days later) I realized I still had an issue. The Jacuzzi authorized technician, and once he showed up (about 3 weeks later) did he show me the damage .I immediately contacted Angi and they directed me to the damage claim form. I've had to resubmit that damage claim several times in the past 2 weeks. Angi continuously denies my claim saying it was not submitted within the time restraints as outlined in my "Happiness Guaranty". I repeatedly explained that I submitted the damage claim the same day I learned of the damage caused by Angi's "pro".

  Business Response

  Date: 05/27/2025

  We apologize for any frustration ******* experienced during our claims process. We take these matters seriously and have established guidelines to ensure fair and thorough decision-making. Currently, we are reviewing ******** claim again and will follow up with them directly with our final determination. We kindly ask that ******* continue to follow up through our claims process for any additional communication. 

  Customer Answer

  Date: 05/27/2025

  Angi (formerly Angi's List) has not yet provided me with any solution.  They continue to state that they are "reviewing the matter".

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Angi (formerly Angi's List) has not yet provided me with any solution.  They continue to state that they are "reviewing the matter".
  
  Regards,
  
  Willisam *******

  
  

  Business Response

  Date: 06/03/2025

  We recently followed up with ******* regarding the final documents needed to resolve their concerns. We sincerely apologize for any frustration caused and appreciate ********* patience throughout this process. We are pleased to have resolved this matter and wish ******* all the best.

  Customer Answer

  Date: 06/03/2025

  The business has indicated that it is willing to reimburse me for the damages caused by their representative.  This is definitely a positive action as I see it.   However, that transaction has not yet happened.  I would respectfully ask tor keep the case open until after I have received the reimbursement.

   

  Thank you

  Bill

  Customer Answer

  Date: 06/10/2025

  Thank you all very much.  I have received a payment from Angi that satisfies my concerns.   While I am still very disappointed in the quality of service I got from them, plus extremely dissatisfied with their customer service after the fact; you can now close out my case.   If my review or complaint is posted anywhere with you, I respectfully ask that it remain as a warning to others.

  Thanks again

  Bill

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  Willisam *******
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 7th I received a call regarding Angi ads. The salesperson pressured me into signing a contract without being able to read the entire thing. When I called back to cancel the next day I was informed I would be charged 35% of the contract amount. They lowered the monthly payment instead. After supplying me a few leads they informed me there was no guarantee of how many leads I would get and the quality. Which is the opposite of what the salesperson told me. So now I am stuck paying this fraudulent company thousands of dollars for a sub par service.

  Customer Answer

  Date: 05/21/2025

  Hello,

   

  Unsure of what clarification is needed?

  Customer Answer

  Date: 06/17/2025

   My name is *********** ****** and I own ****************************

  Business Response

  Date: 06/23/2025

  We're so sorry to hear that Christopher's initial experience has been anything but positive. Our management team has reached out a number of times to speak with *********** regarding the concerns. On our most recent call *********** requested that the account remain open and active. If *********** does have any additional questions or concerns we do ask that they contact our *************** directly for assistance. 

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have listed my business on Angis to receive leads for my business, I tried the 1st month and this didn't turn out to be anything similar to what they told me while selling their services. The salesman left details out such as the period of times I will get charged for this service. After seeing how all the leads are not answering, after putting so much effort into them, I finally decided to cancel my membership and ask for refunds since I didn't use the 2nd month of credit I paid. They didn't let me cancel it and raised more issues for me, and now that I have started an email chain, asking them to cancel and issue a refund, they have charged me again! I called and explained the situation but I theyre only refunding the last charge that happened after my emails. I asked to cancel all this as it seems fraudulent but she kept saying no, till she stated that she canceled my account, tried charging my bank account, but it got declined and now I have a balance to pay and if I don't, I have to deal with collection while I wasnt even finish talking! The only thing that they're not lying about is charging me and I am very upset over this scam! I wish we can find a solution that I get my money back and there won't be any further charges. I am going to cancel my debit card and report all this to my bank but I hope this won't go to collection and things end here. I'd really appreciate your help on how to solve this scam. Thank you

  Business Response

  Date: 05/29/2025

  We thank ***** for bringing this matter to our attention and regret to hear of these concerns. A representative will be reaching out to ***** to discuss the billing and cancellation process in an effort to come to a resolution. Should there be any other questions, ***** is welcome to contact us again. 
  

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We did not receive the services as promised. Despite multiple attempts to contact Angi for assistance, our requests for support went unanswered. Since the issue remained unresolved, we requested a cancellation without a cancellation fee, as the agreed-upon services were not delivered. However, we were still charged a cancellation fee without our authorization.

  Business Response

  Date: 05/23/2025

  We're so sorry to hear that ******* experience has been anything but positive, and for any delay in response regarding their account. After reviewing the account we do see that ******* main concerns revolved around the category of leads that they were receiving. During the sales call ***** did state that the company does not have a license specific to the type of work they would like to do. We unfortunately are unable to place pros into categories in which they do not have a state required license for. We did explain that ***** could receive roof repair leads, and we could add the additional categories once a valid license is provided. We have yet to receive the license under either the company, or screened principals, names. We are more than happy to help add these categories to the account once the license is provided. If ***** does have any additional questions, concerns, or does now have the license to put on file we do ask that they call our *************** directly for assistance. 

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps sending me fake leads and trying to charge me for them. the leads they are sending never requested a service or know anything about Angies I also had Spanish speaking people reach out to me in search of employment or federal assistance, when that is something we do not do and we are not currently hiring they are taking peoples information and selling it to us even though these leads are not looking for any services we provide and the were mislead into filing their information for a false advertisement, I have done research and have the data to prove it also they promised to credit me for all of these leads when I spoke to them on Friday 5/19/25 but instead they cancelled some approved credits and are attempting to collect for the rest of the fake leads they have sent me I have phone calls recorded as well as messages from these alleged leads telling me they did not want anyones services nor have they contacted Angies

  Business Response

  Date: 05/22/2025

  We're so sorry to hear that ******** recent experience has been anything but positive, and for any misunderstanding regarding credits to their account. After reviewing the account we can see that the leads that were provided as attachments had been credited to the account. There was one lead in which two separate credits were submitted. Only a single credit could be applied, so the second was declined. ****** can view the credits directly by logging into their Angi Pro Account. If ****** does have any additional questions or concerns we do ask that they call our *************** directly for assistance. 

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a job with Angi to install flashing on our roof leading to two covered decks attached to the house. They charged us $224.00 for the booking and I paid over $80.00 for materials. After the job was complete the roof still leaked. Was told they would come out and stop the leaks no charge since we already paid. They rebooked three times no one showed up. Requesting a full refund!We took off work four times for the bookings

  Customer Answer

  Date: 05/19/2025

  
  

  Customer Answer

  Date: 05/22/2025

  Sending update

  Business Response

  Date: 05/22/2025

  We're so sorry to hear that Max has had this experience. This is not typical, and our management team has attempted to reach Max by phone and email to assist, but have not had any response as of yet. We did send an email making Max aware that we did process a refund for the booking. While the refund has been processed, depending on their card provider, it can take 3 - 5 business days for the refund to show on the account. If Max does have any additional questions or concerns we do ask that they respond to the most recent email sent by our management team.

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *** *****

  Customer Answer

  Date: 05/23/2025

  Angi emailed me and said they are refunding $224.00. I am still getting authorized bookings that we are ignoring. We will be going someone else for the repair

• Initial Complaint

  Date:05/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Angi Corporate Team, I am writing to formally dispute unauthorized charges incurred during my time as a contractor using Home Advisors lead services (now under Angis ownership). My account was set with a strict **monthly lead spending limit of $300.00**, yet I was charged **over $10,000 for leads I did not use or authorize**. When I refused to pay these clearly erroneous charges, my membership was unjustly canceled. This discrepancy represents a severe breach of the agreed-upon terms. I request the following: 1. **A detailed explanation** of how these charges were allowed to accrue despite my fixed monthly limit. 2. **A full audit** of my account to verify the leads billed and their alignment with my settings. 3. **Reversal of all unauthorized charges** and restoration of my membership in good standing. Given Angis acquisition of Home Advisor, I trust you will resolve this inherited issue fairly. I have attached [any supporting documents, e.g., account screenshots, past communications] for your review. Please respond within **14 days** with a resolution or contact me at the above details to discuss further. Failure to address this may compel me to escalate this matter to consumer protection agencies and explore legal remedies. I appreciate your prompt attention to this serious concern. Sincerely, ******* ******* Swish Painting

  Customer Answer

  Date: 05/22/2025

  I requested a printout of list of all the leads and lead types that added to over 6000 in leads. No response so far.

  Business Response

  Date: 05/28/2025

  We appreciate ********* concerns, and we're so sorry for any misunderstanding regarding the billing for his advertising. After review of the account we can see that ******* did join the network in 2018 and was removed from advertising in 2019. The outstanding balance has been owed since then. We did see that while ******* did have a $300 spend target for standard lead types, but they did also opt into other lead types that would be in addition to the monthly spend target. These lead types were optional, and could be opted into, or out of, at any time. ******* was aware of these lead types, and did not voice any concerns regarding these lead types until nearly a year after advertising had began. Given the amount of time that has past, and ********* interest in rejoining the network, we have made them an offer that removes all interest and late fees on the past due balance. We have also offered 50% off of the original amount due. We have not heard back from them regarding their decision, and ask that they do respond to our most recent email.

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the lead "**** ******" provided by Angi on May 10th, 2025 and he stated that he does not want any cabinets, so I requested a lead credit as this lead is not a valid lead. Angi has denied the lead credit.

  Business Response

  Date: 05/21/2025

  We're sorry to hear about Ling's concerns and appreciate bringing this to our attention. Per the terms and conditions, we do not guarantee a request for a credit will be issued if the request does not meet the criteria for our credit policy. After reviewing his account, we have issued a credit for the mentioned lead in their complaint as a courtesy. We want to thank Ling for working with Angi.

  Customer Answer

  Date: 06/11/2025

  This has been resolved by the vendor.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently opened a pro membership with Angi. After opening a free account I was presented a premium option over the phone and I was told I could could have a 6-month premium account for $350. I was sent a file and told it was only to authorize a background check, but was actually sent a 1-year subscription for 4550, billing over $379 a month. They were cryptic that the supposed $350 was for a monthly subscription, not a 6-month subscription. After calling and explaining the mix up and misrepresentation of the contract and the form, they told me it didn't matter because I had signed the contract, despite being told it was a background check authorization over the phone, and the form reading background check authorization directly above the box you checked. The information was severely misrepresented. I even asked over the phone that charge would be $350 total and they responded "Yes".

  Business Response

  Date: 05/27/2025

  In order for us to move forward and resolve ******* concerns we do need them to follow up with our ********************** team to discuss the account, the billing, and the next steps to ensure we will be able to resolve their complaint. We ask that ***** contact us at ************.