Reviews

This profile includes reviews for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
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  GE Appliances

  Appliance Park Louisville, KY 40225-0001

  
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  G E Appliance Service

  PO Box 644805 Pittsburgh, PA 15264

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  General Electric

  1461 N 40th St Allentown, PA 18104

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  General Electrical Products

  110 Gibraltar Rd Ste 220 Suite 220 Horsham, PA 19044

Review Details

• Review fromBrenda E

  Date: 03/17/2025

  3 stars
  The GE Cafe Fridge Filters say they have a 6 month life span. We are 2 people and we are having to replace it after 3 months. They cost $50 and you cannot substitute for any other filter. The chip reader that reads the filter was also defective. Our 3 month old fridge needed a warranty service call to fix this issue. We waited a week for Doctor Appliance to come, 2 more weeks for parts to come in and another week to schedule another appointment to install the defective parts. We were without ice and filter water the entire time. I found this very disappointing for a new appliance that was represented to us as beingextremely reliable as it was made in the USA. I feel I made a poor choice in choosing a GE Cafe fridge. They are twice the price and half as reliable as the imports.

• Review fromMalissa M

  Date: 03/14/2025

  1 star
  Dear Better Business Bureau,
  I am writing to formally file a complaint against General Electric/Bodewell owned by Haier Smart Home Company regarding a defective washing machine that my household purchased in April 2022. Since acquiring the appliance, we have experienced persistent issues that required repairs on three separate occasions, all within less than three years of ownership. Despite these repairs, the machine continues to malfunction, proving to be unreliable and a financial burden.
  It is unacceptable for a major appliance to require multiple repairs so soon after purchase. Given the ongoing problems, I believe that General Electric sold us a defective product and should replace it with a new, fully functional washing machine. The current unit has proven to be a dud, and I no longer have confidence in its ability to function as expected.
  I would appreciate the BBB’s assistance in mediating this issue and ensuring that General Electric provides an appropriate resolution. I have relevant receipts, service records, and repair details for your reference. Please let me know how this injustice can be rectified.
  Thank you for your time and assistance.
  Sincerely,
  Malissa M

• Review fromEmily a

  Date: 03/14/2025

  1 star
  My dryer has been broken for 2 weeks now,I have called ge everyday with a promised time frame of a call back and a resolution within 24 hours and every time I have to call them and get told I need to wait long. What was once a 1-2 day turn arou d had turned into a 2 week waiting period with still no answer or help on how to get this dryer that is under warranty fixed. I will never purchase another ge product nor will I ever recommend ge to anyone.

• Review fromCarol E

  Date: 03/14/2025

  1 star
  Really a A+ rating? I purchased a brand new united washer and dryer. They sent a defective one and refused to replace it. This is my first and last appliance I buy from tgem

• Review fromShy B

  Date: 03/14/2025

  1 star
  I DO NOT RECOMMEND GE appliances or GE online try whirlpool I like them alot better ordered this mess weeks ago ago them to contact me the day before delivery to tell me it cant be delivered until the following week like we mf kids and dont have jobs I cancelled the ordered they informed me it takes 30 to get your refund it was easy to take $1000s but you cant refund it just go somewhere else the delivery drivers are lazy and the customer service reps are trifling

• Review fromMichelle V

  Date: 03/13/2025

  1 star
  GE customer service is sheer joke! I purchased a GE side by side refrigerator with a model number. The unit that was shipped to me was a different model number (by one letter). Then refrigerator arrived broken, leaking all over. Plus the motor is very loud. I called customer service and another customer relations dept, and spoke to 3 people who gave me the run around. I'm calling my attorney now!

• Review fromJames B

  Date: 03/11/2025

  1 star
  We placed order in early January for a washer, dryer and range. Paid in full. Was given delivery date 3/7/25. I called to find out what time delivery was going to be that day. I was told it's been canceled because we don't have the dryer. Yet when ordered I was told it was in stock. They didn't even call the day before. The young lady said they sent an email last night canceling my delivery. She then said she noted that she could split the order and deliver washer and stove on 3/12/25 and by then she said they should have a delivery date for dryer. We schedule my son to be here Wednesday the 12th. Today the 11th I receive a phone call from GE home delivery at 645 am while at work, driver said I'm in your driveway. Now I have to use 2nd vacation day which roughly costed me $800. 00. Now we have to cancel July's vacation because GE Appliances can't keep a commitment or notify of changes. I will be returning all of the items in six days if I cannot get fair compensation and my dryer. I was lied to 3 times today about the stove owner manual. They said it needs to be downloaded. The Hispanic delivery person who couldn't speak good English failed to leave it. I called him back 5min after leaving. He said it's in the range drawer. No it's not. It's on his truck. If you ever want to buy GE Appliances do not use GE APPLIANCE STORE OR BODWELL . I TRULY REGRET DOING BUSINESS WITH THIS COMPANY. W are looking to purchase to refrigerators a microwave and ac upgrade. They lost my business. We've spent time and money going to laundry mat. Also f ed me over as a veteran.

• Review fromAleksandr M.

  Date: 03/10/2025

  1 star
  I am extremely frustrated with the ongoing issues with my washing machine repair.
  We purchased the washing machine on September 27, 2024. The washing machine stopped spinning to drain the water from the clothes.
  We contacted the Service Center under warranty. The first technician who came said that we need to order a control panel and left. We waited a whole month until the panel was delivered.
  On December 27, the technician came, replaced the control panel, did not wait for a full check, said that we can use the washing machine. The washing machine still did not work. The first check repeated the same thing. We contacted the Service Center again and we were given a new date. The next technician came on January 21, 2025. He replaced it with a new control panel, but the result is the same! None of the technicians even checked whether the washing machine was working properly before leaving.
  I called them, but they do not want to come anymore and I also do not want to see such technicians. GE is not a fair company to deal with. We bought all General Electric appliance and do not trust it anymore. It's been about four months without a washing machine. Paid $558.00. This will be the last time I buy a GE product and I will not recommend your company to anyone else.
  I want my money back. I am afraid the machine will be faulty and flood the repair I just did.

• Review fromCharles B

  Date: 03/09/2025

  1 star
  If there is ever a way to put down less then 1 star I would do ot.
  Bought GE Cafe, Stove, Dishwasher, Refrigerator and Microwave in mid 2020. Took almost a year to get everything. Stove had to get repaired once, Dishwasher had issues installing the bottom plate. Stove has issues with the vent, the Microwave is the real issue. Since then Microwave has gone out for the foth time. 1st time 11/23/2022, 2nd 06/30/2023, 3rd 11/23/2023 and now 03/09/2025, The parts and service to fix it are not ideal. GE covered two new Magnetrons and I have paid for one and will be ordering a new one this evening. The tech said last time I would be better off doing it myself and made sure I knew what tools and parts I needed. Whatever you do avoid any and all GE appliances! Never again will I buy another GE product again.

• Review fromDori P

  Date: 03/09/2025

  1 star
  My review is the same as all the rest on this page! Bought my washer about 7 months ago, then it quit working. A technician did come out when my first appointment was scheduled as this was within the warranty window for a defective product and diagnosed the problem. He said a part had to be ordered and scheduled a follow up visit for them to come replace it. That day, at the time they said the tech was arriving, they called and said the scheduled technician called in sick.
  They rescheduled for another day four days later. I tried to call and find out when they would be arriving, but they are closed today. I really hope they show up this time. :-( What has happened to GE? They used to be the best! I am so disappointed in their quality. I would suggest you knock down their BBB rating because they are no longer A+. I would rate them a D-.