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Business Profile

Online Gaming

DraftKings, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for DraftKings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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DraftKings, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2,199 total complaints in the last 3 years.
    • 774 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was playing bling bling penguin and was in the middle of a bonus game and the it booted me out and said error 212 then again error 112

      Business Response

      Date: 04/07/2025

      This matter has been resolved and the player has been communicated to at this time. If anything else is needed we will be happy to help. 

    • Initial Complaint

      Date:04/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just to give some context, I am a seasoned DraftKings player. I currently am a gold card member. Ive spent a lot of money over the years on DraftKings always use the same deposit method. I go to make a deposit for which I had the funds to cover, and it was declined by DraftKings for absolutely no reason given ***** the funds were not deposited to my account. They are currently still pending with my bank three days later I have reached out through support my membership guarantees I have priority customer support numerous times without any response. Its impossible to get a call back or to use their chat when I submit a chat fora live agent. I have to wait hours and Ill randomly get out of response but Im not still connected at that point so its pointless. My bank says they are waiting for DraftKings to settle the pending charge to which they wont. Its just holding up funds in my bank and its the last of my money and no reason has been given to me why this happened or why theyre holding ontomy money and not releasing it. Im extremely frustrated especially because of how much money I spend on this site Im talking thousands and thousands of hundreds thousands of dollars and I cant even get an answer as to why theyre holding up this deposit.

      Business Response

      Date: 04/07/2025

      This matter has been resolved and the player has been communicated to at this time. If anything else is needed we will be happy to help. 

    • Initial Complaint

      Date:04/02/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company has restricted my account from withdrawing a balance from my account. They will let me deposit or add money but not withdraw even after providing account verification.

      Business Response

      Date: 04/07/2025

      We appreciate this player reaching out to us. If they can please provide us with their DraftKings username we will be happy to help. 

    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Draftkings are changing stats for player props parlays. I had two parlays on 4/1/25 that were stolen from me. ******* ********* had 7 assists the start of Overtime. He recorded his 8th assist with 7 seconds left of overtime one. They removed an assists from the overtime when it was clearly an assists. This costed me $2000. *************************************************************************************************************************************************** The second steal was ****** ***** 11 rebounds they removed. With 0.1 seconds left, ***** clearly gets a rebound and attempts a game winning shot. Draftkings initially credited me with the rebound then removed and took my money. This was $748 stolen from me. *** stat corrections confirmed these should've contacted. ***************************************************************************************************************************************************

      Business Response

      Date: 04/07/2025

      This matter has been resolved and the player has been communicated to at this time. If anything else is needed we will be happy to help. 

      Customer Answer

      Date: 04/07/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******* ******

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a withdrawal request for $810 yesterday morning around 9:35am on 3/31/25 and it was approved instantly at 9:35am it wasnt processed until 1:41pm and I got the notification that it would be 24hrs. Every other time i have made a withdrawal through the exact same bank transfer method its been deposited into my bank account within the hour so when it wasnt in my bank account after several hours I reached out to support and was told 3-5 business days. After showing them my screenshot that it says please allow 24hrs for bank transfers to arrive they changed their mind and said please allow 24hrs to receive your funds so now its been well over 24hrs and Ive still not received my money. Now when I go to my DraftKings app it says your funds will arrive between 1-3 business days thats THREE different expected time frames Ive now been told by DraftKings. WHERE IS MY MONEY and why am I being given misinformation?

      Business Response

      Date: 04/07/2025

      This matter has been resolved and the player has been communicated to at this time. If anything else is needed we will be happy to help. 

      Customer Answer

      Date: 04/07/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** *******

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a bet with DraftKings on March 31 for $100 and one for $25. My bet was made on ****** +2 1/2. I madethe bet the bet was accepted. The game was on the game got finished the bet was paid and then they took the money back 30 something minutes to an hour after I was already paid this bet that I made. How are they legally able to void a betthat I made after the game was already over. That should be highly illegal, and I can only imagine how many other people they are takingadvantage of this business should be looked into in a simple suit and a legal suit should be kicking against DraftKings because I know they do this to millions people. Im hoping we can solve this problem, but I can only imagine how many other people theyre taking advantage of s******* over. I know its $125 back but the fact that they just took the money back after the game was over paid out. Makes absolutely zero sense. They have no way to get a hold of that. They will email you back and they never do this company needs to be investigated and look into.

      Business Response

      Date: 04/07/2025

      This matter has been resolved and the player has been communicated to at this time. If anything else is needed we will be happy to help. 

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 31, 2025 at 12:06 am I got a notification saying I've been credited with $25 from something I opted into 2 days prior. So I was playing and playing and I won over $900 from $25 free play. So I went to go withdraw at 2:29 am and again at 2:29 am I recieve a email from draft kings that states "There appears to have been a pattern of unusual activity on your account and, as a result, we have placed temporary restrictions on your account as a precautionary security *********** will notice that although you can still log in, you may not be able to deposit or withdraw. We will be more than happy to reinstate your account pending verification. To verify your identity, please upload an image of you holding your current drivers license next to your face by clicking the upload now button below.We appreciate you helping us keep your account secure and if you have any further questions, please feel free to reach out to ************************************************************"So I go to click on the link and it won't let me upload because I have previous uploaded the same thing they are asking me for on February *******. It just says contact support. And because I'm not able to login I'm unable to contact hat support . They have a copy of my driver's license and me taking a selfie holding my driver's license, hence why I'm not able to upload another one. Theres no other reason I can think of that my account would be locked other than I won over $900 from $25 free play and went to withdraw and they lock my account and I'm unable to upload anything. This is ridiculous and I just want to withdraw any $700 and continue to play with the remaining amount without having to send in my driver's license with a selfie every time I want to wirhdraw

      Business Response

      Date: 03/31/2025

      This matter has been resolved and the player has been communicated to at this time. If anything else is needed we will be happy to help. 

    • Initial Complaint

      Date:03/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a gambling platform. After I deposited funds into it, they refused to let me withdraw cash. I uploaded my bank deposit records as required, but they refused me again with my ID. I proposed to close my account and return the deposited funds, but they refused again. They kept finding excuses to fool me and kept inducing me to reveal more personal information. I didn't trust them, so I stopped uploading information and stopped using this gambling platform. They refused to close my account and return the funds.

      Business Response

      Date: 03/31/2025

      At this time we have communicated what is required for this player to reinstate their account. We request the player follow up directly with their support ticket at this time.

      Customer Answer

      Date: 03/31/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I have informed the gambling site that I will not be proceeding with the verification they have requested. I need my funds returned immediately.

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ***** ******

       

       

    • Initial Complaint

      Date:03/29/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My drafting account has been locked i have had it for 3 days now made withdrawal that processed and have spent more than 600 dollar with themof my hard worked for money! I woke up and betted this morning and ending up getting my account locked in the middle of my game! ******************** is the email to it my username is treasure716. I want my account my back!! I have money in it!!

      Business Response

      Date: 03/31/2025

      At this time we have communicated what is required for this player to reinstate their account. We request the player follow up directly with their support ticket at this time.

    • Initial Complaint

      Date:03/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I enter money for a parlay ticket on draft kings i won the ticket they closed my account saying suspicious activity. I asked them what was the activity when I only played my ticket nothing else. They asked me for my credentials I tried uploading them by they blocked me from logging in. ***** ***** and ***** which i believe are fake names because they have No contact number and the only way to reach them is Gmail or bot ! This is a violation of better business...

      Business Response

      Date: 03/31/2025

      We appreciate this player reaching out to us. If they can please provide us with their DraftKings username we will be happy to help. 

    DraftKings, Inc. is NOT a BBB Accredited Business.

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