Complaints

This profile includes complaints for DraftKings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DraftKings, Inc.

  222 Berkeley St Boston, MA 02116-3748

• 

  DraftKings, Inc.

  PO Box 399 Hoboken, NJ 07030-0399

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a bet with Draft Kings for a driver in the 2025 Indy 500 to finish in the top 3 spots. After the second place driver did not pass the tech inspection post race, my driver officially placed third, not fourth place as was originally posted prior to the tech inspection. DraftKings did not pay my bet. I do not understand how the official results at the end of the race post my driver in third place, paying him third place money giving him third place points for the *************, and I dont get paid my bet. DraftKings should absolutely use the official final results to pay, or deny bets that were placed on any event. I did file a complaint with DraftKings, and they are standing with their final ruling that I do not get paid. This is not the integrity that anyone placing monetary bets with a company should expect!

  Customer Answer

  Date: 06/09/2025

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2025, I deposited a total of $4,000 into my DraftKings account using ********** gift cards that I legally purchased using my personal ***** credit card. These were standard, non-reloadable prepaid debit cards that I bought as part of a promotional spending requirement by my bank. The funds were entirely mine and used in a lawful manner.After depositing $2,000 (via 10 cards, May 19th), I played through the funds once, as required, and withdrew them to my ****** account. On the 2nd day of doing the same (depositing $2,000 using another 10 cards, May 20th), my account was locked before I could do anything withholding all the fund from **** was notified that identity verification was required, but before I was able to do that, I received a another email stating my account had been permanently closed for violating terms, with no specific explanation or option to appeal.I responded to explain that all funds were personal, lawful, and not in violation of any policy that Im aware of. DraftKings did not reinstate my account, nor did they offer a detailed explanation or appeal process.I am requesting:A clear and specific explanation of the alleged violation.An opportunity to have my account reinstated.Confirmation that any remaining balance in my account has been or will be refunded to **** understand that certain patterns of activity such as deposits from prepaid cards and fast withdrawals may trigger automated risk flags or raise concerns about potential money laundering. However, in this case, all funds originated from my own personal ***** credit card, used to purchase these gift cards. I can provide documentation showing that the purchases and deposits were personal, legal, and fully traceable. No 3rd party funds or accounts were involved, and my intent was not to exploit DraftKings but simply to use my personal funds for a legitimate reason.I believe this situation is unjust and violates standards of customer service and regulatory transparency.

  Customer Answer

  Date: 06/10/2025

  The business keeps denying all of my requests and efforts to resolve the issue, and they are refusing to refund $2,000 that I deposited into my account which they froze

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau-I have been a loyal customer of the online daily fantasy sports site DraftKings. I am a small time player who plays for fun and has never done anything against DraftKings terms. However, on May 22, 2025, I went to login to my account to see how I was doing in their PGA contests. I received a notice that my account had been blocked and that I need to contact support. I emailed support and received a message that due to violating their terms of use my account had been terminated and all my funds stolen. I had anywhere between $85-$115 in my account. After numerous attempts to receive some type of explanation I was never given one, just blanket statements that I violated their terms. Again, I've never violated any terms and sadly have no one to plead my case to at DraftKings as they don't have a phone number and no longer reply to my emails. After some research I see they have been doing this often. If they do this to ***** customers they're making at the very least $85,000 in fraudulent account terminations.

  Customer Answer

  Date: 06/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does partially satisfy my issues and/or concerns in reference to complaint #********.  They reinstated my account but the fact remains that they apparently can close customer's accounts and take their money at moments notice. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:05/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submited a tennis line up yesterday and the money was taken but then i was made aware that the line up was invalid! I don't understand why the money was taken away then! I submited a screen shot of the dispute! It's the first time that ever happened and i've been playing for almost a decade!

  Customer Answer

  Date: 06/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Mohieddine Affo

• Initial Complaint

  Date:05/25/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is against Draftkings Casino. I had deposited $500 to my account to receive a casino bonus. I received the casino bonus (didn't get to play it yet). After the $500 deposit I played a few spins (maybe 5 minutes of play time) when all of a sudden I get kicked off the slot game I was playing and received an email that my account is restricted. Which then I had to proceed with uploading documents, including bank statements MULTIPLE times to try to gain access to my account again. Now it's 2 days and multiple uploads of everything they requested from me they decided to permanently close my account stating they can't provide details and then saying that withdrawals are not able to be made and their decision is final. So they just keep my $500 on my account and close it on me.

  Customer Answer

  Date: 06/05/2025

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DraftKings Locked me out of my account with 553$ of my money locked and frozen in the account . I have reached out for hours and hours and no resolution . My money has been held up and frozen . I want this issue resolved immediately they asked to upload documents and I followed up with what they needed .

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transferred $35 to my Draft Kings account via ****** like I normally do. Received confirmation Email of purchase/transfer. Went on Draft Kings site to use my credit, to find there was not credit available. Contacted Draft Kings customer support to be told my transaction was declined. From here went and checked my ****** account to show proof that the transaction was made. I then provided photo proof of the transaction to be told it was declined. I then tried to make claim with ****** who denied it due to the fact that the transaction was made and there was proof of it. I then reached out to Draft Kings again via X. I was told Monday night in very early Tuesday morning they would be doing an internal investigation. I have heard nothing and reached out to them 2 separate times with no reply. Feel like at this point they are just ignoring me. I would like my credit or my money back

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not pay the business any money. I have already reported this, but DraftKings continues to harass me. Other banks have also verified that transfers were made from several banking institutions into my DraftKings account as these banking accounts (******, UFB/*********, etc) were linked in the app. Without my permission, large amounts of money were transferred into the account (much more money than I even had in my account). I immediately attempted to log-in to my DraftKings account, but my log-in information did not work. When I tried to recover this information, my email address was not recognized. It was clear that somebody had accessed my account and changed all of the user information. After I saw these alerts pop-up for large amounts of money being transferred, I contacted my banks and let them know that somebody had access to my accounts. Both ****** and ***/**** investigated the matter and determined that these were fraudulent. I have attached all of this documentation, again since DraftKings never responded to my initial complaint, and they continue to harass me. They just keep switching to different collection services after the other ones have been cancelled since it was determined that I did not make any of the transactions. I also have many email communications from Trustly (who connected the DraftKings account to my bank) apologizing for the fraudulent activity, since it was not approved by me. Can you please help me with this harassment and get DraftKings to stop harassing me with additional collection services? Thank you in advance.

  Customer Answer

  Date: 06/09/2025

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15th I used my credit card for a deposit at DraftKings, DraftKings listed this under cash advance, when that occurred my bank charged a cash advance fee of $10, so you understand my bank waived the $10 fee because over the last 5 years when using my credit card I've never had the deposit listed as "cash advance ", I need DraftKings to resolve this situation so on my next deposit they being DraftKings don't enter the deposit as a cash advance that way my bank will not charge a cash advance fee

  Customer Answer

  Date: 06/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They stole my money in my account. I had $25K and tried to withdraw. They claimed my account is fraudulent and closed my account and took away my money with no alert.