We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Gaming

DraftKings, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for DraftKings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

DraftKings, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2,200 total complaints in the last 3 years.
    • 777 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A dispute was made in error due to a mix up with credit monitoring . Once this was brought to my attention , i canceled the dispute right away . I paid the $75 in good faith since they told me they would pay me back once it was confirmed I canceled the despite . Draftkings said it could take 14 days in order to receive a refund . It is now day 16 and DraftKings is not providing me a refund , they said they checked their systems but that is doubtful since they did not even get my name right in response emails . I did the right thing here . But DraftKings refuses to do the same

    • Initial Complaint

      Date:05/17/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DraftKings has locked my account and will not let me withdraw my money $800 and they are unreachable.

    • Initial Complaint

      Date:05/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have complained about defective software while partaking in the games provided and I never received a solution just blame for the discrepancy and my account was closed as a result

    • Initial Complaint

      Date:05/17/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Draft king been charging my ***** account for over 35k from April 2nd to may ****************************************************************************************************************************************** to contact draft kings I want my money refunded the full 35k I dont care if Im not able to use draft kings anymore that fine my account is **********************

    • Initial Complaint

      Date:05/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It happened on 5/11/25. Then I had deposited money in account that Friday the 9th but for some unknown reasons they locked my account and they won't tell me why I never got a warning.

      Customer Answer

      Date: 05/28/2025

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 06/20/2025

      This matter has been resolved and the player has been communicated to at this time. If anything else is needed we will be happy to help. 

      Customer Answer

      Date: 06/23/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

      Customer Answer

      Date: 06/23/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I have never been told why I was blocked and when I ask them they don't tell me why and I made the ****** truck series contest been on draftkings for several years and they can't tell me why I blocked they just say idk and that's it plus they still got all the money I added and I messaged serval times to see why and I get no answer on why I just want use of my account again  

    • Initial Complaint

      Date:05/16/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I relocated from *******, ***** to *****, ********. I had to get a new debit card from my bank. At this time, draft Kings requested I upload bank statement with new address but due to the move I did not have it. On 5/16/2025 I uploaded my bank account statement with the new address in *********. As soon as I did so, my account was closed and my earnings from winnings revoked. There was no opportunity for me to discuss, correct, supply or even know what the problem or "violation" was. I am requesting the ****** and restoration to my account as I did not commit any wronfoings.Thank you kindly.

    • Initial Complaint

      Date:05/16/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My DraftKings username is BankrollJax My email associated with the account is *********************** May 14, 2025, 9:08AM , I created a draft kings account. May 14, 2025, 6:18PM , I deposited $500 from my ***** bank account .Later this day from approximately 6:18PM - 8:00PM I have placed multiple bets, resulting in the win of only 1 bet which brung my balance back to the amount of $538. May 15, 2025, I have placed another bet for $38 and decided to cash out on the remaining $500 of MY MONEY. At May 15, 2025, 9:27PM , the withdrawal request was received. 2 minutes later it says my account is locked and to send in a selfie with my drivers license, which I sent via link & via email. May 16, 2025, 4:44AM EDT , I was emailed in response to my *********** was told this. Thank you for reaching out to DraftKings. After reviewing your account, we see that it is ineligible for reinstatement due to a violation of our Terms of Use. Due to this, we are unable to reinstate your account. Please note that this decision is final. Best Regards.Diego R.Player Advocate WHAT THE **** IS GOING ON! I DEFINITELY AM BEING ROBBED BY DRSFT KINGS CASINO !! THIS IS RIDICULOUS I HAVE NOT DONE ANYTHING WRONG! I AM NOT EVEN GIVEN A PROPER *************** WILL NOT REST THIS ISSUE UNTIL I RECEIVE MY MONEY!!!!I have also read about multiple other cases where this has happened to other people ,when they havent done anything wrong as well , and theyve dug deeper into the cause of this and reinstated the others accounts. I have messaged them over & over but now they are saying this?! DraftKings reserves the right to suspend or terminate your account and terminate, withhold or revoke the awarding of any prizes. HAVE THEY LOST THEIR F****** MINDS!!??

    • Initial Complaint

      Date:05/15/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Title: Unauthorized Account on ********************** Blocked from Creating My Own Account Complaint:I am filing this complaint because an unauthorized account was created on DraftKings using my personal information without my consent. As a result, my information is now blocked, and I am unable to create my own legitimate account.I have repeatedly contacted DraftKings to explain that I did not create or use the unauthorized account. Despite this, they have maintained a final decision to ban me, which I believe is unfair since I am a victim of unauthorized use, not the violator.I am requesting that DraftKings clear my information from their ban list so I can create and use my own properly verified account.Thank you for your *************** regards,****** ****

    • Initial Complaint

      Date:05/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a problem with *********** contact number to speak to someone and help center not addressing correct issue.I have requested to close account and refund my best Ball ************ have not addressed deposit issue or helped me with drpodit issue.Nor are they refunding my best ball money.

      Business Response

      Date: 06/20/2025

      This matter has been resolved and the player has been communicated to at this time. If anything else is needed we will be happy to help. 

    • Initial Complaint

      Date:05/13/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a Bet on DraftKings on 5/12/2025 that I won around $10,000 after tax/fees. Money was paid out, I put in a withdrawal, at 5AM they cancelled it and put my account on restriction lock. Now, I have to verify my identity with my ID, bank statement, and proof of ownership to ***** because I used Venmo to deposit to DK. I submitted all these documentations several times on 5/13/2025. Ive been cooperating for several hours and then I get an email saying At this time, your account will remain restricted until further notice. Please note that this decision is final and we cannot provide you with more details. Also, you will be unable to withdraw your funds until we have a resolution. They wont let me back in the account to withdraw even though I rightfully placed a bet and won money off it AND on top of that submitted documentation proof etc

      Customer Answer

      Date: 05/24/2025

      I have not heard from the business in response to my complaint.

    DraftKings, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.