We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Gaming

DraftKings, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for DraftKings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

DraftKings, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2,200 total complaints in the last 3 years.
    • 777 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a $20 bet using the sgp promo where if I bet up to $20 on a sgp and lose I will get the $ back in the form of a bonus bet. I made the bet- DK638821028240335072 Lost and have not received anything. I contacted customer support, was told I would receive a email within 1 hr. That was 2 and a half hours ago and no response. I wrote them back and no response again. I feel very disrespected and upset!

    • Initial Complaint

      Date:05/06/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: DraftKings Locked My Account and Withheld Winnings After Legal Bet To Whom It May Concern,My name is ******* ********. I am filing this complaint because DraftKings wrongfully locked my account (Username: ******** and is refusing to release my funds after I made a legitimate deposit, placed a valid bet, and won.Shortly after my winning bet, I was notified that my account was being closed due to claims that I had multiple accounts. This is completely false. I only have one account and never received any warning, investigation notice, or chance to appeal before they froze my access and withheld my money.This feels like a clear case of bad faith business conducttaking my deposit, allowing me to bet, and then using a vague accusation to avoid paying out. I am not only frustratedI feel scammed.I am demanding immediate release of:My full winnings My initial deposit Any remaining account balance If this is not resolved promptly, I will take further action including:Filing and escalating this complaint with the **** and ************************* Reporting DraftKings to the ******** Lottery, which regulates sports betting Exploring legal action for fraud, breach of contract, and unjust enrichment This is a warning: I will not tolerate being played with when it comes to my money. I am giving DraftKings 7 days to respond and release my funds before I escalate this fully.Sincerely,******* ******** Username: Myke867 Email: ******************* Phone: ************ Date: May 6, 2025

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On may 4 2025 I deposited 500 dollars on my draft kings account but the realized I had needed the money for other things being that its my money I figured I can just withdraw it no harm no foul but then they put me on a withdrawal restriction basically forcing me to ****** the money I did not want to so over and over cant talk to anyone at there mercy with my money cant even close account cause they wont give me my money

    • Initial Complaint

      Date:05/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cause seriously physical mental emotional health injury and was discriminate against from draftkings sportbook

    • Initial Complaint

      Date:05/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Username jeffcif Transactions between 11/01/24-01/03/25 Amount: Over $50,000 I had spoke to customer service of ** that clearly stated during this time my account was compromised and that my account was logged into in another state. When asked for a resolution they locked my account and I could not log in. Now since I can not see what is going on the only thing they state in a email over and over again is that there is no evidence of compromise. When I have screenshots and email records that state otherwise. I disputed these charges with my bank which were denied since the merchant has to do with gambling. So now I have decided to take legal action. I have filed reports with the *** about possible identity theft since I did not make these transactions, Monday morning when this department of my local precinct is open I will file a police report and present all required documentation to my attorney against draftkings.

      Customer Answer

      Date: 05/16/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Years ago my banks were hacked and so was my phone number I was fighting identity theft and my draftkings was affected they forced me to pay an amount that I didnt do which I paid and sent them a police report as well they told me once I paid my debt then my account will be reinstated then they asked me for 2 bank accounts that I was unaware of and I told them those are the accounts that did the unusual activity so I paid them $197 Im not being told my account cant be reopened like what ? I want my money back if its like that Ive been reaching out for years regarding this issue and they gonna do me like that

      Customer Answer

      Date: 05/13/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a bet on draftkings sportsbook and it offered me a cashout for more than I wagered so I tried to take it but it kept saying error and wouldn't let me cashout and I contacted support but so far nothing, I haven't got my cashout or even my original wager back. I don't think I should be punished because there app wasn't working correctly.

    • Initial Complaint

      Date:05/02/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I won on this site and they are rejecting my payment for winnings this occured 3 times here are screen shots they tried stating i was in demo mode which is incorrect now they have locked me out of my account so i am unable to gather mroe evidence i have all the emails as well explaining how i have tried to gather my winnings.

    • Initial Complaint

      Date:05/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I won a bet using draftkings for 400$ and they locked my account and cancelled my withdrawal when I did nothing wrong and they are asking me to upload a picture of me holding my ID which is completely unsafe and uncalled for when I did nothing to get my account locked but try to withdraw the money I made.

      Business Response

      Date: 05/05/2025

      We appreciate this player reaching out to us. If they can please provide us with their DraftKings username we will be happy to help. 

      Customer Answer

      Date: 05/21/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

       

      DraftKings account and my username is whycantismack

    • Initial Complaint

      Date:04/29/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of October DraftKings been with holding my winnings I won on the game sports bets they put me through so much getting my winnings I had to get a new id which I did submitted that now they saying I need proof of address I sent them important documents I had in my name address and all they saying they cant use it they trying to keep my winnings if I didnt complain they would of just kept it swept everything under the rug I need my winnings im a struggling parent

      Business Response

      Date: 05/05/2025

      This matter has been resolved and the player has been communicated to at this time. If anything else is needed we will be happy to help. 

    DraftKings, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.