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Business Profile

Online Gaming

DraftKings, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for DraftKings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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DraftKings, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2,200 total complaints in the last 3 years.
    • 777 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2025

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Literally every single time i request a withdraw, they restrict my account claiming "suspicious or unusual activity". In the past 24 hours they've restricted my account 4 times! this time, they unrestricted my account and then restricted it again less than 20 min later! It's absolutely ridiculous, and they keep getting away with it! I'm sick of them thinking they get to decide what is fair or not, and thinking that what they FEEL is suspicious or unusual trumps everything else. How can they tell what "unusual" is for me? That's impossible if I've only been on their casino less than a day!

      Business Response

      Date: 05/05/2025

      At this time we have communicated what is required for this player to reinstate their account. We request the player follow up directly with their support ticket at this time.

      Customer Answer

      Date: 05/08/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

      The company has offered no such thing to me. they closed my account completely and refuse to pay out my $146 balance that I had in the digital wallet. After attempting to extort me for another users debt to them, they proceeded to continuously restrict my account as I tried to withdraw winnings. The final time, after being told to upload the same thing multiple times because they would change their mind on what they had previously accepted, took over a week and when all their demands were met they closed my account giving me no reason and not cashing out the $146 I was waiting for them to withdraw. So now, I'm in contact with the *** and state attorney general's office, they will give me what im owed, or the feds and state will help me take far more.

       

    • Initial Complaint

      Date:04/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since December 2024 I been dealing with his fraud transaction I sent a 10 **** police report a Writing statement and my account is ************************** by almost $6000 on my bank of america is was victim of fraud and identity

      Business Response

      Date: 05/05/2025

      We appreciate this player reaching out to us. If they can please provide us with their DraftKings username we will be happy to help. 

      Customer Answer

      Date: 05/05/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 



      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ
         i dont know user name because  i never had **********************  i was victim  of fraud and identity  theft  what i need to communicate  to ********************; and already dispute  fraud  transaction  before i go to a lawyer 
      Regards,

      *****

       

       

    • Initial Complaint

      Date:04/27/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are unethical as soon as my bet won they locked my account with no email no explanation no reason that is unfair and they do it with a lot of accounts as I look at other complaints

      Business Response

      Date: 05/05/2025

      At this time we have communicated what is required for this player to reinstate their account. We request the player follow up directly with their support ticket at this time.

    • Initial Complaint

      Date:04/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My draftkings account was locked out. They are requesting a picture of my drivers license. I do not have a drivers license. I do not have a state id card. I do not use them documents. I have provided any other means of verifying my identity. Including giving my social number, birth date. Access to my bank account. I want access to my draftkings account, or the 50$ deposit refunded to my card that i used to make the transaction. There is no way to get my account unlocked and they have stolen my 50$ i want my money back i need this money. I worked hard for it.

      Business Response

      Date: 05/05/2025

      We appreciate this player reaching out to us. If they can please provide us with their DraftKings username we will be happy to help. 

      Customer Answer

      Date: 05/06/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       Hello my username on draftkings is curbmi

       

      That is what you requested. Ty

    • Initial Complaint

      Date:04/26/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company offers profit boost if you bet a certain amount. Say if I bet $100 on a 4 leg parlay, they'll give me 100% profit boost that I can use on my next bet with a limit of $150. I'll go to put in the bet of $150 and the company will only let me put in a $10 dollar bet not the $150 that was stated.

      Business Response

      Date: 05/05/2025

      This matter has been resolved and the player has been communicated to at this time. If anything else is needed we will be happy to help. 

    • Initial Complaint

      Date:04/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had made a withdrawal attempt at DraftKings, and it has stalled. It usually deposits but for larger amounts its always shady and delayed. Im always told that it has to be investigated when it clearly came from and went to the same account, where it was depositing my check from my account. I need my money, they always want to run a scam and Im sick of it

      Business Response

      Date: 05/05/2025

      This matter has been resolved and the player has been communicated to at this time. If anything else is needed we will be happy to help. 

    • Initial Complaint

      Date:04/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to formally file a complaint against DraftKings, Inc. regarding an unresolved issue with my account that has persisted since February ******* February 2025, I placed two sports bets on DraftKings platform, both of which were successful. I received payment for one of the winning tickets; however, shortly afterward, DraftKings locked my account without clear explanation. I promptly followed all the steps DraftKings instructed me to take to resolve the issue, including submitting any required identification and documentation.Despite my repeated efforts to comply with their requests and resolve the situation, my account remains locked as of today, April 2025. I have not received the remaining funds owed to me from my second winning bet, and I have been unable to access my account or receive any meaningful assistance from DraftKings customer support team.This situation has caused me significant frustration and financial hardship. I am seeking the BBBs assistance in resolving this matter promptly. Specifically, I am requesting that DraftKings either:Unlock my account so I may access my full winnings, or Release the funds from my second winning ticket to me directly.I have attached any relevant communications and documentation to assist with this investigation.Thank you for your time and support in helping me reach a fair resolution.

      Customer Answer

      Date: 05/07/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:04/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This All occurred on 4-24-25, I was using the DraftKings Sportsbook app. I havent used the app in a while and I had gotten a new debit card from the time I last used it to now. I tried to put in my new debit card information and they were giving me error messages saying to contact support and no other explanation. Once I was able to get it working, I deposited $250 into my account. Next time I log on about a half hour after I deposited. They tell me that my account is locked and I cannot access my account at all. My $250 is stuck in the account and I cant withdrawal at all. They emailed me notifying me of this and the only explanation they had was that it was unusual activity? The only thing I did was try to put a new payment method in. So now my money is stuck in my account with no way or access to withdrawl it. When investigating this issue I found that it takes up to months to get my account reinstated after supplying all correct documentation. I find this completely unacceptable from DraftKings and if theres anything you guys could do to speed said process up and get my account reinstated that would be appreciated very much.

    • Initial Complaint

      Date:04/23/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bogus funding as I was gambling,, I got ripped off and Ill be calling my attorney unless Im refunded my bets !! Very upset!! I thought your firm was represented properly by ****** ******???

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 13, 2024, I placed a $10,000 wager on a 4 leg parlay that hit for $74,000.(Broncos team total under 16.5, ** *** over ******* yards, then the kickers each had to make x amount of fgs)The wager was sucuessful and my account reflected the amount. When I went to withdrawl my account went under review for months. At the time of wager I was employees at *******. But in mid November to early December, they asked for my papal statements (how I make my deposits) my license and paystubs. I was told because I wasnt employed my acct was suspended for 6 months. I tried the email chain and kept getting automated responses. So I flew to their headquarters in ****** to speak with someone about why my account was suspended.Not only did nobody come and talk to me In person, upon learning of my arrival they closed my account with all remaining funds and claim they have the right.I still have not even been told why my funds were held in the first place. I have been an active member of this for for nearly 10 years.And in the 6 months prior, I had made $112,000 in deposits. And my account was never as much as questioned. But the moment I go to withdrawl my winnings in a large amount my account was closed and I was never payed. This does not seem fair. I am still lost to why it happened. Either Id like to be able to withdrawal my winnings or it seems fair that the money I deposited be refunded for $112,000 if the company didnt want me playing to start.This at all does not seem fair to me. Please let me know if I can assist with anything else. Thank you for your assistance with this situation.

      Customer Answer

      Date: 05/04/2025

      I have not heard from the business in response to my complaint.

    DraftKings, Inc. is NOT a BBB Accredited Business.

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