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Business Profile

Online Gaming

DraftKings, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for DraftKings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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DraftKings, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2,200 total complaints in the last 3 years.
    • 774 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 04/16/25 my DraftKings account stated that is was flagged due to a chargeback. They have locked my account with 200 dollars in it that I want to withdrawal but DraftKings wont let me because its locked. They said I have to deposit the chargeback amount but wont tell me how much the amount is when I emailed them. I just want my account unlocked because I have done nothing wrong , I always pay them sufficiently and never had any issues before. DK Username: Frontier0621

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DraftKings as a company have some shady customer confirmation practices, where I had to go through rigorous means to provide not just proof of Id, by providing my passport and license but also had to provide numerous proof of income and investment documents as well. All in response to me asking to get my money which is right fully mine out of my account. Ive had 1250$ sitting in that account for more than a couple days now, and have went through a number of customer support methods, by calling, emailing, etc, but no amicable response from any human being just, A.i support. And its honestly frustrating because the things that Ive provided Ive done so against my will, simply because I was asked too so I can access my funds and even then, no real response.

      Business Response

      Date: 04/21/2025

      We appreciate this player reaching out to us. If they can please provide us with their DraftKings username we will be happy to help. 

      Customer Answer

      Date: 04/21/2025

      Better Business Bureau:

      Hello, thank you for responding, i've been dealing with this issue for almost 3 weeks now and i'm frustrated so i'm glad BBB was able to reach out to you guys on my behalf... in response to my username it's (gamblingaddicts03).

      Regards,

      ********* ********

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DraftKings accepted several small bets for the *** Super Bowl this coming year (*********) season. They then locked my account. They asked for idea, in spite of receiving all the money. But then they also asked for my banking information and told me (in writing through email) they wouldn't be giving a refund or allowing the current bets to stand until they received such personal information. I am asking they do the right thing, and give a refund since I am not ok with giving my banking information to a shady company like DraftKings. You can read all their reviews on reddit, it's eye opening.

    • Initial Complaint

      Date:04/14/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DraftKing is refusing to refund my deposits. They are stealing my deposits and have not addressed the follow up complaint. If this issue isn't addressed satisfactory and lawsuit against said company will be issue in their state.

      Business Response

      Date: 04/21/2025

      We appreciate this player reaching out to us. If they can please provide us with their DraftKings username we will be happy to help. 

      Customer Answer

      Date: 05/08/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      See attached

       

       

    • Initial Complaint

      Date:04/13/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi my names **** I spend a lot of money on draft kings Sportsbook they made me a VIP member which I thought meant you get free stuff and bonuses but when I ask my vip host for bonuses he gives me a hard time and I respect him but I asked again and he got my account banned for 3 months after he told me to reach out to him later in the week and I have proof and text from my VIP host *** *****. I dont appreciate spending my hard earned money on there Sportsbook just to be banned and inconvenienced because I was following what my vip host said to do its not right I did nothing wrong and thats not how a VIP Member should be treated after I invested so much money with them this is the thanks I get I want the vip host fired he has given me problems in the past I didnt do anything wrong sometimes I ask for bonuses he told me to reach out to him and this is what he does. I want my draft kings account re opened Im not waiting 3 months for something I didnt do when the host told me to reach out then he goes and gets my account banned thats really fair

      Business Response

      Date: 04/14/2025

      We appreciate this player reaching out to us. If they can please provide us with their DraftKings username we will be happy to help. 

      Customer Answer

      Date: 04/14/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ********* ******

    • Initial Complaint

      Date:04/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DraftKings suspended my account and have not returned money i had in account along with the contest i had entered and reserved i was on a live golf contest had an 18 dollar contest reserved along with a couple dollar and ** **** contest and had around 48 dollars in the account they suspended my account cant access anything i was on live contest without know if i had won anything i contacted them and sent me their user policy which im trying to figure out what i did to get my account suspended and closed

      Business Response

      Date: 04/14/2025

      This matter has been resolved and the player has been communicated to at this time. If anything else is needed we will be happy to help. 

      Customer Answer

      Date: 04/14/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    • Initial Complaint

      Date:04/12/2025

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed sports bets at DraftKings and found my account locked in the afternoon of April 12. The account email is ****************** There is still 756 Canadian dollars in the account. I tried to contact their customer service, they gave me an explanation because I violated the user policy, I asked which specific policy was violated than I wanted to explain. But they said they couldn't provide details and asked me to look at it myself on their terms. I found this hard to accept and tried to send out multiple emails with basically similar answers. I believe that if DraftKings cannot provide an explanation then the account lockout is unfounded. And they also replied that I could not withdraw the remaining balance in my account. **************** couldn't help me solve the problem and they just withheld my money. My simple request is that DraftKings return the remaining balance in my account.

      Business Response

      Date: 04/14/2025

      This matter has been resolved and the player has been communicated to at this time. If anything else is needed we will be happy to help. 

      Customer Answer

      Date: 04/14/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

       In the reply from the merchant, they stated that the problem has been resolved and they have already contacted me. However, up to now, I haven't received any message from the merchant. My account is still locked and there is no email notification or call from them, nor have I received any calls. The problem has not been solved. I would like to know when they can unlock my account or directly refund the remaining funds in my account. I need the merchant's specific reply and the time for the problem to be resolved.


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

    • Initial Complaint

      Date:04/12/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DK abruptly closed my account June of 2024 after numerous emails to CS with zero results, finally I was told that I violated there TOS and he suspicious activity. Never did I currently violate a term. I was a client for many years and they just dropped me with no valid explanation. I had plenty of bonus money there, but its more than that. I also had a casino host and happy ro explain. I simply want to know if I was validly kicked off their platform. I cant imagine how.

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone hacked my account and used online gambling Draftkings i called the bank thry gave provisional credit now i been reversed I send police report and eve have conversations that was fraud and *************** can give me the money back im overdraft $5,103 something i didn't do i called 9 tieme to resolve this issue I'm getting Lawyer to resolve this matter I do t have any agreements with them or signature

      Business Response

      Date: 04/14/2025

      We appreciate this player reaching out to us. If they can please provide us with their DraftKings username we will be happy to help. 

      Customer Answer

      Date: 04/14/2025

      I do t Hve anyy account  of **********************  i dont know becase never had account  some made one 

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi yes Ive been playing on DraftKings for years and for some reason my account was locked because they say my bank claimed activities were not authorized through and hr block card first of all I dont do my taxes with hr block. I try to speak to someone and they are telling me I need to pay the money back .. but what money is question wen my bank is either my ****** or citizens. I have no account with hr block. DraftKings have done this a few times and have done to other ppl as well .. its unfair to *** that has nothin to do with it

      Business Response

      Date: 04/14/2025

      At this time the player has filed a chargeback dispute against DraftKings. Until the dispute is dropped we will be unable to reinstate the account, per our terms of use. 

      Customer Answer

      Date: 04/14/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    DraftKings, Inc. is NOT a BBB Accredited Business.

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