Reviews

This profile includes reviews for Nexamp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Nexamp has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Nexamp

  101 Summer St Fl 2 Boston, MA 02110-1287

  
• 

  Nexamp

  67 Hall Rd Ste 2 Sturbridge, MA 01566-1473

• 

  Nexamp

  17 Parkridge Rd Haverhill, MA 01835-8510

  
• 

  Nexamp

  17 Parkridge Rd Haverhill, MA 01835-8510

  
• 

  Nexamp

  254 Commercial St Ste 245 Portland, ME 04101-4899

  

Review Details

• Review fromMike P

  Date: 12/08/2024

  1 star

  Mike P

  Date: 12/08/2024

  Buyer beware.. I signed up for nexamp several months ago thinking I would save a little on my monthly electric bill. I wasnt expecting much savings and I would have been happy with just 5%. First couple of bills were about the same as previous years billing cycle. Three months later I saw about 20% higher than previous years billing cycle. Six months later here we are and my most recent bill has almost doubled from previous years billing cycle. Yes doubled. It could be because I cancelled last month and now theyre really sticking it to me.. Nexamp does some pretty good marketing, Im all for green energy, but not at these extreme costs!!
  

  Nexamp

  Date: 12/12/2024

  Hello ****, 

  Thank you for writing in. Were sorry to hear about the difficulties youre facing and appreciate the opportunity to address your concerns. 

  When you subscribe to Nexamp, you are assigned a portion of a nearby solar farm, which generates solar credits based on your share. These credits are applied directly to your National Grid utility bill, reducing the amount you owe. In ********, Nexamp charges only for the credits you use to offset your utility costs each month, ensuring you pay only for what you use while still receiving a 10% discount. 

  Its important to note that Nexamp bills for credits in arrears, meaning there is a delay between when credits appear on your National Grid bill and when we invoice you. This allows us to confirm that credits have been applied to your utility account. In your case, the recent invoice reflects credits for two cycles, as we needed to catch up to a normal billing cadence. While this may have made your bill appear higher, rest assured these credits have already been applied to your ************* account, providing you with the expected savings. We apologize for the inconvenience and are committed to minimizing such disruptions in the future. 

  Were committed to ensuring you can easily track and maximize your savings. If you have any additional questions or need further assistance, our support team is available at ************ or ********************************* Monday-Friday from 8:30 AM 6:00 PM EST.  

• Review fromM. D.

  Date: 11/29/2024

  1 star

  M. D.

  Date: 11/29/2024

  agreed, completely a scam. it's been 3 months since i tried to cancel, and they say no i will get 2 more bills.i don't have the time to check but it seems like i have paid way more that i did with cmp same time period last year. their bills have no info on them to really see what they are doing
  

  Nexamp

  Date: 12/02/2024

  Hello ****, 

  Thank you for sharing your feedback. Were sorry to hear about the challenges youre facing and are committed to addressing your concerns. 

  When you cancel with Nexamp, the request is marked on your account immediately. However, with community solar programs like ours, the cancelation must also be processed by Central Maine Power (CMP). This process can take up to 90 days, during which youll continue receiving solar energy credits. This timeline is outlined in the original contract and the cancelation email you received. 
  To confirm your credits, please check the Your Generation Details (kWh) section of your CMP bill under the Allocated Generation column. You can match these credits with the 'kWh Generated' column on your Nexamp invoice to align each month's solar generation.  

  Please note, Nexamp invoices are based on the solar farms generation for your share, not your monthly electricity usage. Each Nexamp invoice also includes the dates when the solar energy and credits were generated. Any surplus credits roll over to future utility bills, especially during winter when solar production decreases. We recommend reviewing your savings on an annual basis due to these seasonal fluctuations. 

  We are a veteran-founded organization dedicated to helping communities transition to clean energy while saving on electricity costs. Serving thousands of customers nationwide, we are committed to transparency, integrity, and exceptional service. If you have additional questions regarding your Nexamp account, our team will continue to be here to assist. We can be reached at ************ or ********************************* We are available Monday-Friday from 8:30 AM 6:00 PM EST.   

  M. D.

  Date: 12/06/2024

  while this all may be true, note that they say they are billing on my share of solar farm, not actual ******** seems that i have paid way more for electricity these last few months than ever before, with nothing really different than before.they make the claim they are dedicated to transparency, but their invoice have little real useful info to be able to compare, but since they are veteran founded it must all be above board. is any independent organization monitoring this company ?

• Review fromCheryl B

  Date: 11/12/2024

  1 star

  Cheryl B

  Date: 11/12/2024

  Dont sign up. Its a scam and the customer service *****. I hope to never fall for such a scam again. I paid my full electric bill, then got charged $73 from nexamp on top of a full electric bill.
  

  Nexamp

  Date: 11/14/2024

  Hello ******,  

  Were sorry to hear that your experience with Nexamp has not met your expectations. Our program is designed to help you save on your electricity costs by providing solar energy credits that offset your utility charges from ******************* (CMP). 

  As part of your subscription, youll receive two bills: one from CMP, reflecting your energy usage minus the credits applied, and one from Nexamp for those credits at your discounted rate. This two-bill system allows CMP to credit you for the power generated by your portion of the solar farm, while Nexamp bills you for those credits at a reduced cost. If your usage exceeds the credits generated by your share in a given month, CMP will bill you for any additional energy used. 

  To better track these credits, you can review the Allocated Generation section under Your Generation Details on your CMP bill. It is recommended that you look at the production periods that are listed on the Nexamp invoices. This reflects the dates that the electricity was generated on our solar farm. While they do not match the usage dates on your utility bill, it should help you better understand when they were used to reduce your electricity costs.    

  We understand your frustration and assure you that Nexamp is committed to delivering real savings to our subscribers. As a veteran-founded company, we proudly help thousands of customers in multiple states save on their energy costs each month. We will have a representative reach out to you directly to ensure your needs are met moving forward.  

• Review fromRoger E

  Date: 11/11/2024

  1 star

  Roger E

  Date: 11/11/2024

  Once they begin charging for the credits that I get from our utility company, Versant, the charges are twice what the credits were charged at. A fraud. I have copies of the versant bills and the value of the credit shown along with the charges for those credits made by Nexamp.
  

  Nexamp

  Date: 11/12/2024

  Hello *****, 

  Thank you for sharing your feedback. Were here to help ensure that you feel fully supported and have a clear understanding of how your credits work. A representative will reach out directly to discuss your account and explore how we can best assist you. 

  Please note that the credits provided by Nexamp offset both the supply and delivery charges on your Versant bill. While Versant lists your kWh consumption with separate charges for supply and delivery, the kWh credits generated by our solar farm apply to both, helping reduce your total bill. 

  We look forward to assisting you further and helping you maximize your savings. 

• Review fromT. b.

  Date: 11/03/2024

  1 star

  T. b.

  Date: 11/03/2024

  **************** is sub par.Called multiple times and sent bills to them as requested.2 billing cycles have gone by without any reply from ******** I am canceling and the website says it takes 3 months for billing to stop.Completely Unacceptable.
  

  Nexamp

  Date: 11/08/2024

  Hello ***,

  Thank you for reaching out and sharing your feedback. Were sorry to hear about the difficulties youre experiencing, and were here to help. We understand that you've been in contact with our team regarding your concerns. Our records indicate that a representative has attempted to reach you via phone and email but was unsuccessful. We apologize for not being able to connect with you earlier.

  Please note that Nexamp waits to bill customers until we receive confirmation from your utility that credits have been successfully applied to reduce your electricity costs. We will reach out to you again directly to discuss your specific concerns and ensure all your questions are answered so you can clearly see the savings from our program. 

  Regarding your cancelation request, once received, it is immediately marked on your account. However, to fully remove your account from the project, we must forward the cancelation request to National Grid. After they receive the notice, it may take 13 billing cycles for your account to be removed from the project and for the credits to stop applying. This is why both the original contract and the cancelation email provided in November mention that the process may take up to 90 days. 

  Thank you for your understanding. We look forward to resolving this for you and addressing any additional concerns you may have. 

  T. b.

  Date: 11/11/2024

  What is a shame is that your team took 2 billing cycles and this review for them to reply.

• Review fromAndrew K

  Date: 10/31/2024

  1 star

  Andrew K

  Date: 10/31/2024

  Very misleading company that saves your very little if nothing at all. The billing is very confusing and that is done on purpose to make you believe your saving money. **************** is vague and rude. After six months you start getting invoices for energy consumption 2-3 months prior and bills increase dramatically. I have since cancelled and the bills continue to role in. I am installing solar at my house now (great federal and state incentives right now) and seeking legal action against Nexamp. Trust me it's not worth it. Bait and switch business model. On an environmental note (very important to me) the solar farms they pull credits from have very little regulation and are not contructed with best land use practices in mind.
  

  Nexamp

  Date: 11/01/2024

  Hello ******,

  We regret to hear that you are not fully satisfied with our program, and we appreciate the opportunity to address any concerns you may have. Our team has worked diligently and respectfully to respond to your questions, and we remain committed to assisting you further. 
  

  As a Nexamp community solar subscriber, you have a share of one of our solar projects generating clean energy directly into the grid. Your utility, Central ******, applies a reduction to your usage costs based on the amount of solar energy your share produces monthly. This means you still receive a bill from ********************, but it is reduced by the value of the Nexamp community solar credits generated. Nexamp then invoices you separately for the value of these credits, at a 10% discount, ensuring that you are only billed for credits applied based on your usage. 

  Nexamp bills for services in arrears to allow time for utility confirmation, which results in a delay between when credits appear on your Central ****** account and when we bill you. Each credit applied to your utility account reflects our 10% discount, which contributes to consistent savings over time. 

  Regarding your cancelation, please know that we process the requests immediately. However, Central ****** can take up to 90 days to complete this process. During this period, you may continue to receive solar credits, which will further reduce your Central ****** ****. The contract you signed, and the cancelation email we provided both specify that this process can take up to 90 days. 
  

  Our team works hard to provide comprehensive assistance and transparency regarding our program. For further insights, we encourage you to visit our *********** at *************************************.

  If you have questions about our land use practices, we also invite you to explore more about our sustainability efforts here: ***************************************************.

  Nexamp holds itself to high standards, collaborating with state and local agencies to ensure sustainable land use that supports our mission to deliver clean energy and meaningful savings to the communities we serve. 

  
  We hope the information provided here and in our direct correspondence has been helpful, and we remain committed to assisting you further as needed.  

• Review fromJ. E.

  Date: 10/22/2024

  1 star

  J. E.

  Date: 10/22/2024

  I have done my best to give Nexamp the benefit of the doubt. I committed myself to be fair and give them a full year to prove themselves but they are not making it easy. My bill for September was $800, a month that is typically under $200. **************** gave me the same old runaround about building credits to lower my bill over the winter. Two weeks later I received an e-mail stating I had been overcharged by $344 and I was receiving a credit. My bill is automatically charges to my credit card and my account showed, in red, a credit of $344. When my bill came due, $800 was charged to my card and $344 was not deducted from my bill. There was a message on my account stating "it looks like you overpaid but don't worry, it will be credited to next months *********** OK!!! After a half hour phone call with customer service $344 was, supposedly, put back on my card. We will see. So far Nexamp has been nothing but a source of aggravation for me and I would not recommend subscribing to their services.
  

  Nexamp

  Date: 10/29/2024

  Hello *****, thank you for sharing your feedback. Were sorry to hear that your Nexamp experience hasnt met expectations. We sincerely apologize for the billing error on your account and any inconvenience this caused. After a thorough review, we have resolved the issue as requested and communicated the update to you. Rest assured, well be bringing your feedback to our team to ensure steps are taken to prevent this from happening in the future. Nexamp remains committed to transparency and supporting you as needed going forward. 

  J. E.

  Date: 10/31/2024

  Thank you for the chance to follow-up on my review. Please understand that, with a 26% monthly apr on my credit card, holding an excess balance is significant. Now, although I did receive the $344 back on my card, I have since been receiving repeated emails stating that my Nexamp bill is past due. I have contacted customer service several times and the issue still has not been resolved as I am still receiving these emails. Additionally, although customer service ***** are always courteous they are typically dismissive of my claims and this has resulted in multiple calls to resolve the issue and a lack of confidence that my issue will actually be resolved. As it stands now, I have been asked to wait for the next billing cycle for the issue to resolve itself but, as you might understand, I am not confident that it will. I'm sorry but I feel it should be resolved immediately. My account should not state that my balance is overdue and I should not be getting emails stating the same. Thanks for your help in resolving this issue.
  

  Nexamp

  Date: 11/04/2024

  Hello *****, thank you for the follow up. We would be happy to address your concerns. Our team has continued to review and adjust your account as necessary to ensure all is operating smoothly so that you do not continue to receive late notice emails. We sincerely apologize for the confusion. We will follow up with you personally to ensure your questions and concerns have been addressed and resolved.  

• Review fromDavid P

  Date: 10/14/2024

  2 stars

  David P

  Date: 10/14/2024

  My last electric bill was over $400. Ive never paid more than $180. I dont know why all the sudden Im paying twice as much. to me this seems like a big rip off
  

  Nexamp

  Date: 10/18/2024

  Hi David, 

  Thank you for sharing your feedback. We’re really sorry to hear about your concerns with your recent electric bill, and we completely understand how unsettling it must feel to see such a large increase. Our program is designed to deliver savings over the course of a full year rather than on a month-to-month basis. While this can sometimes mean bills vary seasonally, specifically in the summer months, the goal is consistent annual savings.
  

  We also want to acknowledge that delays from your utility provider have impacted how quickly we could process the necessary information on our end. Please know that we are working diligently to resolve this, and we will be following up with you directly to go over the specifics of your account and ensure everything is clear.

  Thank you for taking the time to share your feedback and we will be in touch personally to further communicate with you.

• Review fromShirley L

  Date: 10/12/2024

  5 stars

  Shirley L

  Date: 10/12/2024

  The sales representative, Nick M is a nice young man and was very knowledgeable about the solar program. He helped me get signed up to the solar farm in my area!
  

  Nexamp

  Date: 10/18/2024

  Hello Shirley, 

  We are so thrilled to hear you had a positive and experience enrolling with Nexamp and that we were able to provide you in depth information about our program. At Nexamp, we take pride in delivering a seamless customer experience, and we look forward to continuing to support you as part of our community solar program.

• Review fromPamela S

  Date: 10/09/2024

  5 stars

  Pamela S

  Date: 10/09/2024

  Enjoy the savings of money energy! Excellent customer service and have been with them nearly 3 years.
  

  Nexamp

  Date: 10/21/2024

  Hello Pamela, thank you for your positive feedback! We truly appreciate your kind words and longtime support of Nexamp. Our team is dedicated to ensuring that you, along with our many customers, continue to experience savings through our program, and we look forward to supporting you every step of the way.