Reviews

This profile includes reviews for Nexamp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nexamp

  101 Summer St Fl 2 Boston, MA 02110-1287

  
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  Nexamp

  17 Parkridge Rd Haverhill, MA 01835-8510

  
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  Nexamp

  254 Commercial St Ste 245 Portland, ME 04101-4899

  
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  Nexamp

  254 Commercial St Portland, ME 04101-4664

  
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  Nexamp

  67 Hall Rd Ste 2 Sturbridge, MA 01566-1473

Review Details

• Review fromMichael I

  Date: 03/05/2024

  1 star

  Michael I

  Date: 03/05/2024

  I agree with many of the reviews. I explained to them many months ago to cancel whatever account they had for me Quite frankly, the sign-up process , that time, was confusing. My BG&E showed no indication Nexamp was added to my account. I paid, what I though was my final balance, however many months later, I am still receiving another final balance. There is definitely some wrong with the way they do business.
  

  Nexamp

  Date: 03/12/2024

  Hello *******, 

  Thank you for sharing your concerns with us. We sincerely apologize for any inconvenience youve encountered and are here to support you through this.   

  Please be reminded that we honor cancelation requests in our system as of the date they are made. To proceed with a cancelation, you must directly contact Nexamp via phone or email, enabling us to update the cancelation on your account. As outlined in our contract, the cancelation process can take up to 90 days. This timeframe is necessary for coordinating with the utility for updates. Please also keep in mind that our invoices arrive in arrears, meaning that you will likely receive Nexamp invoices after your original cancelation request. However, the bills will only be for credits generated during the cancelation process.  

  You can find credits from Nexamp listed on your utility bill in the Other Charges and Credits section, listed as a Community Solar Adjustment. To match credits on your BG&E bills to credits on your Nexamp invoice, please refer to the production period date on the invoice. Nexamp does not generate bills until we receive confirmation from your utility that the credits have been applied to your account. Therefore, we feel confident that you have received discounted solar energy credits as displayed on our Nexamp invoices.  

  Our team will be in touch directly to understand and address your specific issues more comprehensively. We are committed to providing the best service possible for all our customers and apologize if we didnt meet your expectations. 

• Review fromDavid T

  Date: 02/27/2024

  1 star

  David T

  Date: 02/27/2024

  Hello, I have wasted considerable time corresponding with Nexamp since I started 1 year ago. They are charging me 125% more than when I went directly to CMP (Maine), then applying 15% discount, so 110% more. The reason is my expected usage was too high at the beginning. Nexamp set this value much too high, resulting in my average bill, after their 15% discount, of $210. I have averaged under $100/month while at CMP. Nexamp claimed back in September that they would reduce my allocation from "8.5 kW **" to 0.5 kW until the discrepancy balances. Since then I contact them every month and they keep saying CMP takes up to, now much over, 90 days to make this keystroke change. I have contacted CMP at the end of December and all they could say was my allocation is the 8.5 kW ** number and I should talk to Nexamp. It is very hard to believe Nexamp and CMP are unable to resolve what is likely a very common problem. See my last Invoice #: INV01724080 ***********************
  

  Nexamp

  Date: 02/29/2024

  Hello *****, 

  Thank you for sharing your feedback with us. We're genuinely sorry to hear about the concerns you've experienced and appreciate the opportunity to address them. We understand your frustration and want to assure you that the allocation change you discussed with our representative has been successfully submitted to CMP. If you havent already, you should expect to see a significant reduction in your new monthly solar generation from our farm very soon, which will help you efficiently utilize your banked generation. 

  In our commitment to providing the best service possible, we will also be reaching out to you privately to offer more detailed information regarding your account and to outline the specific steps we are taking to resolve your concerns fully. We value your time and partnership with Nexamp and are dedicated to ensuring a positive outcome. 

  Thank you for your patience and understanding as we work through this together. 

• Review fromAshley P

  Date: 02/07/2024

  5 stars

  Ashley P

  Date: 02/07/2024

  Im not currently a customer, Im in the research/thought stage. Ive been reading reviews, and Im observing what seems to be a real lack of and mis-understanding abt how this process works. First, its not simply about saving money such as choosing a diff supplier. This is abt investing on multiple levels ($, moral, time, personal) in the creation and running, of a solar farm - ultimate goal being creation of *clean energy*, a benefit ideally being some savings (think, investing in a new building for tax credits later on). If someone is simply looking for minimal-effort savings in electric costs theyd do best comparing diff suppliers for the lowest rates. This program is abt more than just switching suppliers, and thats why it seems best for ppl who want to take on the *commitment* of clean energy creation. Commitment doesnt come w out effort (kinda the whole point), and I think some customers might be *feeling* scammed (while not), and many misunderstanding the INTENT, and intricacies of the set up/process, and the larger goals because theyre joining for the savings, not necessarily the environmental commitment. Very simply put, u will likely be happy if u joined for a solid commitment to clean energy and understand all that it means (your share of the burden), w an ideal secondary benefit of savings; whereas, if u saw an ad focused on savings, and that is ur main concern, along w low maintenance/involvement energy, *not* understanding the actual commitment and (positive) burden of sharing in the responsibility of creating said energythen u may find urself surprised and less than satisfied, because simply low cost/low commitment/effort energy isnt how it worksSeems like some people are joining from a backward perspective. It also helps to inform yourself. Am I understanding correctly? Simplex10-I help PAY for the clean energy creation, therefore I use it, and get a discount for my investment, w the commitment being to CLEAN ENERGY not JUST savings
  

  Nexamp

  Date: 02/08/2024

  Hi ******, thank you for your insightful feedback. We share your view that investing in solar energy is about more than savingsit's a commitment to clean energy and a sustainable future. We appreciate your input and will work to enhance our communication efforts. We are committed to working with the communities we serve to make for a more equitable, clean, and sustainable future. Thank you for your support and feedback throughout this journey.

• Review fromVicki S

  Date: 02/06/2024

  1 star

  Vicki S

  Date: 02/06/2024

  They are absolutely horrible!!! An absolute scam!!! They are sending me a bill that's dated from 2020. They claim I signed up with them. They signed me up without my consent or permission. I Will Not pay this bill. Why would I want 2 sources of energy, that doubles my electric bill. Thats ridiculous. Stop harassing me with your bills. I owe you nothing!!!!!
  

  Nexamp

  Date: 02/07/2024

  Hello *****, 

  Thank you for your feedback. We're dedicated to providing excellent service and apologize for not meeting your expectations.

  In order to sign up for Nexamps service, customers need to provide us with their utility information, and to sign a contract. We, like many companies, utilize an electronic signature tool (*************************) that is used by millions of companies worldwide. If you are unfamiliar with DocuSign, they are widely regarded as the standard for electronic signatures, with more than a million customers and a billion users. When a customer signs the ********************** contract using DocuSign, the system takes what the customer types and makes it look like a cursive signature. As a reminder, customers that sign up with Nexamp pay no fees to join our program and we are confident that this was a legitimate agreement. A copy of such was emailed to you within the correspondence you had with our team on 12/8/2023. 

  When you sign a contract with Nexamp, we sometimes do so prior to our solar farm going live in order to reserve your spot. Unfortunately, the solar farm you had originally been assigned to had significant delays that impacted all the states developers as CMP conducted utility grid studies. While the delay took longer than expected, our team worked hard to send several communications to you throughout the construction and onboarding process so that you could stay informed about your subscription status and upcoming Nexamp invoices. These notices were sent to the email we have on file, but we apologize if this was not made clear to you.  

  As for how our program works, Nexamp is not your energy provider. You continue to receive your electricity through CMP, but your bill to them is reduced by the value of the community solar credits you receive from Nexamp. We provide those credits to you at a 15% discount, so for example, $100 in credits only costs you $85. The first invoice you received on November 29th, 2023, covered the solar energy our farm generated in October 2023. To keep you informed, we also sent a detailed insert about our program with this billing. 

  Nexamp is a trustworthy operation, providing monthly savings to tens of thousands across various states. We are committed to ensuring that all subscribers understand the benefits of our program and are here to assist as needed. While we apologize for any confusion you may be experiencing regarding your Nexamp account, we will reach out to you directly in order to assist.  

• Review fromBrittany O

  Date: 02/01/2024

  1 star

  Brittany O

  Date: 02/01/2024

  I tried to leave no starts for this business. Horrible!!- just like everyone else is saying. There is absolutely no savings between my electric bill from national grid and on top of it having to pay Nexamp. I wasted so much money. Their billing system is horrendous! There is no excuse. Every other business bills the same or the next month. You only get bills every few months and never know when it coming or how much it will be. It shouldnt be that hard to have a regular monthly billing in place. Not to mention there should only be one bill for energy use, not two! Then I finally canceled it after realizing I was probably losing money, I kept receiving bills the rest of the year. I just received yet another bill for dates after I canceled and naturally they somewhere in fine print that they can take up to 90 to cancel so I have to pay for time after I canceled. This is absolute terrible business, terrible customer service, terrible service. If it takes that long to cancel - its a bad system that needs to work better before providing services! Im horrified and disgusted with their service.
  

  Nexamp

  Date: 02/05/2024

  Hello ********, 

  Thank you for your feedback. Let us first start by apologizing that you have had a poor experience with our organization, and we will do our best to explain your situation.  

  In general, Nexamp typically bills around 1-2 billing cycles in arrears from when solar credits get applied to your utility costs. However, due to data delays and discrepancies with National Grid, we recently were delayed in invoicing customers on your project. We understand that this is not the ideal experience, but we always want to ensure we are billing customers accurately. To stay transparent about the situation, we sent communications along with the invoice but apologize that you did not receive the support we strive to provide.

  Despite the delays, your savings through our program remained consistent. In ********, we charge only for the solar credits that reduce your utility costs, offering them at a 10% discount. This ensures that, despite the natural variation in solar production, you're only billed for the credits applied to your National Grid bill. By reviewing the credit amounts and production periods on your Nexamp invoices, you'll find they correspond with your utility charges, promoting transparency and ongoing savings, even if the dates don't align perfectly. 

  As for cancelations, they can take up to 90-days, as stated in your contract. This is because we must send the cancelation request to your utility in a monthly customer list. Once they have received the cancelation request, it can take 1-2 billing cycles for them to remove you from the project and stop applying credits. We can confirm that your account has been fully canceled and you will no longer receive credits on your utility bills or corresponding Nexamp invoices.  

  We recognize that due to the project issues and the invoice delays, your cancelation timeline was unique and apologize for the less-than-ideal experience. We will personally contact you to provide more details and ensure your concerns are addressed.  

  
  

• Review fromSue C

  Date: 01/23/2024

  1 star

  Sue C

  Date: 01/23/2024

  About a year ago, we signed up for Nexamp and canceled it because we felt it wasn't saving us any money. Then, in November out of the blue, we started receiving bills again. We never signed back up. Who authorized putting us back on your service? We called your company immediately, and they said they would cancel it, but we keep receiving bills with added monthly fees. This is just not right. I feel like I'm being taken advantage of and would appreciate someone to take care of this matter. Scam - most definitely
  

  Nexamp

  Date: 01/25/2024

  Hello, 

  Thank you for your feedback and candid review. While we acknowledge your decision to cancel your account with **********************, it's important for us to address the specific issues you've raised. Our aim is to provide comprehensive answers that will help clarify any doubts and resolve the concerns you've highlighted. 

  According to our records, we enrolled you in Nexamp's program before your solar farm's construction was complete to secure your spot. Our aim is to ensure clear communication throughout the project, from enrollment to completion. While delays can happen, we are committed to providing timely updates. You should have received project status notifications via email and mail, but we apologize if that was not made clear. Additionally, there is no record of your initial cancelation request prior to receiving your first invoice from Nexamp in November.  

  As stated in our contract, cancelation must be requested and will be marked on your account on the date the request is made and fully processed within 90-days' notice. This is because we must send updated customer lists monthly to the utility. Once they receive the list with the request to remove your account from our ********************** farm, it can take 1-2 billing cycles for them to make the adjustment in their system. While this process takes place, you will continue to receive solar energy credits that reduce your electricity costs, as well as your allotted 15% discount on those credits. Our team works hard to make sure this information is disclosed to you at the time of signing up, as well as stated in your agreement. 

  We also want to assure you that Nexamp is not a scam, but rather a veteran-founded company deeply committed to helping people decarbonize their lives and save money in the process. Our operations span multiple states, and we're proud to have assisted tens of thousands of customers in reducing their electricity bills each month.  

  We apologize if our service didn't meet your expectations. To understand and address your concerns, we'll be contacting you directly. We thank you for your attention to this matter.  

• Review fromCrystal T

  Date: 01/11/2024

  1 star

  Crystal T

  Date: 01/11/2024

  I agree with the reviews claiming this is a scam. They claim it's free to cancel and sure, but they keep on billing you multiple cycles after cancelling and the rates go sky high. To put it into perspective, my nexamp bills were more than my national fuel and i barely saved any money. How it was explained to me is not how it goes. Incredibly dissapointed, do not sign up, save yourself the hassle. Nexamp charges me $170 a month and i might save $5 on my national grid bill. It's madness.
  

  Nexamp

  Date: 01/12/2024

  Hello *******, 

  Thank you for your feedback. We are sorry to hear about the difficulties you are facing and can certainly do our best to help.  

  Please note that enrolling in our program was free, and the 10% discount that we offer is our commitment to helping customers save as much as possible and support local renewable energy.  As a Nexamp community solar subscriber, you have a share of one of our solar projects which is generating clean energy directly into the grid. Your utility will apply a reduction to the amount due on your usage costs based on the amount of solar energy your share has produced each month. These reductions that offset your usage costs are what we call solar energy credits. Your utility will still issue you a bill each month for the electricity you use, but it will be reduced by the value of the Nexamp community solar credits that were generated. Any invoice you receive from Nexamp is for solar energy credits that have been applied to your account and used towards your electricity costs, but at a 10% discount. All this information was disclosed to you at the time of signing up and stated in your agreement. It is also important to note that Nexamp bills our services in arrears, so there is always a delay between when you see credits on your National Grid account and when we bill you. This is because we are waiting for confirmation from the utility that credits have been placed on your account.  

  Regarding cancelation, as outlined in the Early Termination section of your contract, the process can take up to 90 days. During this period, youll continue to receive and be billed for solar credits used until your account is fully updated. Nexamp does not charge any cancelation fees and you will continue to save on your electricity bills until your cancelation is completed. 

  As a veteran-founded business operating across numerous states, we are committed to helping thousands save on electricity bills. We also will contact you personally to discuss your concerns and clarify what to expect moving forward.  

  Thank you for your time as a Nexamp subscriber.

• Review fromJessica M

  Date: 01/09/2024

  5 stars

  Jessica M

  Date: 01/09/2024

  I signed up for Nexamp about a year ago. Once my solar farm was live my utility bill from Eversource immediately went down. It is great to save money and support the mission of clean energy. I have interacted with the customer service team a few times and they have always been patient with my questions. They walked me through setting up my payment method and explaining how community solar works. Everyone was friendly and knowledgeable. I highly recommend Nexamp.
  

  Nexamp

  Date: 01/10/2024

  Hi *******, thank you for the wonderful feedback on your Nexamp account! It's encouraging to hear how our mission aligns with your values and that you're seeing significant savings on your utility bills. We are always here to provide the support you need to see the full benefits of our program. Your satisfaction is a key part of our journey towards a cleaner energy future. Thank you for your time!  

• Review fromDan C

  Date: 01/01/2024

  5 stars

  Dan C

  Date: 01/01/2024

  My experience with Nexamp has been positive so far. One of the standout aspects has been the savings I've noticed since starting to use their services. Also, the customer service provided by ********************** has been top-notch. Their team is knowledgeable, responsive, and genuinely committed to ensuring customer satisfaction. They've been incredibly helpful in guiding me through the process and answering any questions I had.
  

  Nexamp

  Date: 01/03/2024

  Hi ******, we appreciate you sharing details about your experience. It's wonderful to know that you're finding value in our service and the savings it brings. Our team is always here to guide you through the process and assist with any questions you might have. Your support as a Nexamp community solar subscriber means a lot to us, and we're excited to keep delivering savings for you in the future!

• Review fromkathryn h

  Date: 12/16/2023

  1 star

  kathryn h

  Date: 12/16/2023

  - cancelled 3 months ago and was told to expect bills for at least 5 months after cancellation - rates tripled with no notice - their billing system is NOT transparent; no notice of rate hike; switch you from paper to paperless statements with no warning I will say, their customer service representatives were incredible. They were calm and professional, but I suspect that is from the frequency they have in dealing with complaints.If you want to do something for the environment, I'd recommend planting a tree. This "solar farm" is a straight up disaster.
  

  Nexamp

  Date: 12/22/2023

  Hello *******, 

  Thank you for your feedback. Let us first start by apologizing that you have had a poor experience with our organization. We pride ourselves on delivering an exceptional customer experience and we take feedback from our customers seriously. We appreciate you reaching out and explaining your circumstances and hope the details below can help you move forward. 

  At Nexamp, we follow a 90-day timeline for cancelations with Central *********** (CMP) customers. This is because CMP processes these requests on a monthly basis, and it may take up to two months after receiving your cancelation for them to completely remove our services from your account and stop applying credits. We ensure this process and timeline are clearly stated in our agreements, advising customers to anticipate a three-month period for the full cancelation process. 

  Regarding our invoices, it is important to note that Nexamp bills our services in arrears, so there is always a delay between when you see credits on your CMP account and when we bill you. This is because we are waiting for confirmation from the utility that credits have been placed on your account. This explains why you received and paid Nexamp invoices after your cancelation request date. Please remember that every credit that was placed on your utility account was provided to you at a 15% discount. Additionally, in regard to your statement of paperless billing, you should have received your first Nexamp invoice via email and physical mail. Within that physical copy, there was also a notice that said this would be your only paper invoice unless otherwise requested. Most of our customers prefer paperless billing, and it better aligns with our sustainability efforts.  

  Aside from increased solar production, you may have noticed higher electricity rates with CMP as well. Unfortunately, this is not something Nexamp controls. Since your utility is the one to value and apply the kWh offsets to your bill, Nexamp does not charge a fixed rate per kWh for your electricity. Instead, we match the value of the credits that were used to offset your existing utility bill, and then apply a discount which provides our typical customer with net savings. The higher valued solar production has resulted in the negative balance you have accrued with the utility. You will be able to use this excess to offset your usage costs in months when our credits dont cover all of your electricity costs. If there are higher than normal invoices, our team is certainly willing to work with you on a payment plan that fits each customers needs if needed.  

  With this said, your account has been officially canceled with Nexamp, and your balance is up to date. You will no longer receive solar credits on your CMP bills and corresponding Nexamp invoices. There is no further action needed on your part. Thank you for your valuable feedback. We are committed to continuously enhancing our customer experience.