Reviews

This profile includes reviews for Nexamp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nexamp

  101 Summer St Fl 2 Boston, MA 02110-1287

  
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  Nexamp

  200 W Monroe St Ste 620 Chicago, IL 60606-5070

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  Nexamp

  154 W 14th St Fl 2 New York, NY 10011-7300

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  Nexamp

  1776 I St NW Ste 400 Washington, DC 20006-3700

• 

  Nexamp

  101 Summer St Fl 2 Boston, MA 02110-1287

  

Review Details

• Review fromRebecca H

  Date: 12/05/2023

  1 star

  Rebecca H

  Date: 12/05/2023

  Complete scam...I never saw benefits on my electric bill. They sent emails saying my account was past due when I paid in advance of the due date. DO NOT sign up for this program it nothing but a money drain and I'm not even positive my money went to support solar power at this point.
  

  Nexamp

  Date: 12/08/2023

  Hello *******, 

  Thank you for your feedback. Let us first start by apologizing that you have had a poor experience with our organization.  

  While we understand that you have canceled your account with us, we want to address the specifics of your review in the hopes that these answers provide you with the details you need to fully resolve your questions and concerns. 

  To start, Nexamp does not generate bills until we receive confirmation from your utility (Commonwealth ******* that the credits have been applied to your account. Every month your portion of the solar farm was able to generate and provide clean energy back to the grid, and for this you always received a discount from what was produced. As a reminder, these credits are listed under the ******************* Supply Details section of your bill which reduces what you owe to the utility. We feel confident that you have received the solar energy credits as displayed on our Nexamp invoices (which are discounted by 20%), however if you need, we would be happy to review a copy of your utility bill.  
  

  Nexamp is a veteran-founded business committed to helping people decarbonize their lives. We operate in numerous states and help tens of thousands of customers save money on their electricity bills every month. We are committed to providing the best service possible for all our customers; therefore, we will reach out to you personally to further discuss your account as well as the concerns you brought up. 

  
  Thank you for your time as a Nexamp community solar subscriber.  

• Review fromRandy B

  Date: 11/29/2023

  1 star

  Randy B

  Date: 11/29/2023

  I was told that if I signed up for solar energy that my bill would get credits from this program. They did not tell me that I would have to pay them for these credits. They start billing you monthly along with your National Grid bill so instead of one bill it is the same amount just separate bills. Beware they also tell you it takes 90 days for them to cancel their service. I called National Grid myself to cancel them.
  

  Nexamp

  Date: 12/01/2023

  Hello *****,

  Thank you for writing in. We are sorry to hear about the difficulties you are facing and can certainly do our best to help.

  We understand that you have canceled your account with us, but we want to address the specifics of your complaint in the hopes that these answers provide you with the details you need to fully resolve your questions and concerns with Nexamp.

  As a Nexamp community solar subscriber, you have a share of one of our solar projects which is generating clean energy directly into the grid. Your utility, National Grid,will apply a reduction to the amount due on your usage costs based on the amount of solar energy your share has produced each month. These reductions that offset your usage costs are what we call solar energy credits. National Grid will still issue you a bill each month for the electricity you use, but it will be reduced by the value of the Nexamp community solar credits that were generated. Nexamp will then invoice you separately for the value of the community solar credits you have used, but at a 10% discount. All of this information is disclosed to you at the time of signing up, as well as stated in your agreement.

  Your solar credits will be listed as a CDG Credit Applied to This ****. This reduction is located in both the ******** Services and Other Charges / Adjustmentssections of your National Grid bill. Please note that your credit amounts will vary monthly.

  As for your cancelation, when you request to do so with Nexamp, we process that cancelation immediately. However, in ********, when you cancel with a community solar provider like Nexamp, National Grid has up to 90 days to remove you from their systems. During that 90-day window you can still receive solar energy credits that reduce your National Grid bill. It is also important to note that Nexamp bills our services in arrears, so there is always a delay between when you see credits on your utility account and when we bill you. This explains why you will receive Nexamp invoices after your cancelation request date. Whether it be to adjust subscription sizes on our farm or process cancelation requests, the process is not immediate, and it is referenced in the contract you signed with Nexamp.  

  We hope the details above help address the concerns you raised in your review. Were sorry that we have lost you as a customer.

• Review fromLL S

  Date: 11/24/2023

  1 star

  LL S

  Date: 11/24/2023

  SCAM we were told this would be lower than current CMP Bill it was doubled and more sure they can "adjust" but doesn't help the over charged for 6 months.
  

  Nexamp

  Date: 12/06/2023

  Hello, 

  Thank you for sharing your feedback.  

  When you first signed up with our program, we analyzed your usage and electricity costs to estimate a share size on our solar farm that should cover close to 90% of your CMP costs for the year. In order to cover these costs, it is typical for our customers to produce more credits than what they need in the summer months when days are long and sunny, to still substantially reduce their utility costs in the winter when solar energy production is less. The excess credits that are generated in the summer months will remain on your CMP account and will be used during those months where your usage is greater than the energy credits generated by the solar farm. Due to the fluctuation in our solar production throughout the year, we recommend that you view your savings on an annual basis rather than monthly. 

  If at any point you feel that you are receiving too many solar credits for your needs throughout the year, our team is certainly willing to help. This could be due to your electricity patterns changing compared to when you first joined Nexamp. In these instances, we would simply need to review your annual electricity usage patterns and rates to determine if any adjustments need to be made. We would then work with your utility to make an update to your share size on our solar farm to best fit your needs. We are always trying to ensure our customers can maximize their savings through our program.  

  While we hope the information above can help address the concerns you raised, we will reach out to you personally to see if there is anything else needed.  

  Thank you for your time as a Nexamp community solar subscriber.  

• Review fromJennifer V

  Date: 11/20/2023

  5 stars

  Jennifer V

  Date: 11/20/2023

  Signing up with them was easy, we were initially on the waiting list and then we got on. Logging onto their website is easy and it is easy to find everything you need. The company emails me monthly about the bill, as well as anything else I need to know (communication from their end is great). There have been no discrepancies with the bills at all-they deal with National Grid for me and that's the nicest part. I've never had to contact customer service because they've been so great to deal with and answer any questions I do have on their website. I don't see why more people don't use them!
  

  Nexamp

  Date: 11/22/2023

  Hi ********, thank you very much for taking the time to share your thoughts. Nexamp takes great pride in its customer experience, and we are glad to hear it is working for you! We are looking forward to continuing to pass along savings to you through our program and appreciate your support as a Nexamp subscriber!

• Review fromKen C

  Date: 11/10/2023

  2 stars

  Ken C

  Date: 11/10/2023

  Buyer Beware - this service is good for saving some money in the long haul, so it is good for someone who plans on staying put for a long time. The contract takes a very long time to get out of. They tell you that you can opt out, but you have to plan for it up to a year in advance. Nexamp will continue creating and billing you for solar credits long after you cancel. This is not very clear in the contract you'll sign. They also tend to over-credit you (i.e. charge you for $400 in credits when you only use $200 in electricity) so you will have a large credit balance with your utility company that will take a long time to burn down, and there is NO REFUND for these credits. That is also not clear in the contract. I lost about $1000 in credits I paid Nexamp for but could not use because I closed my utility account (I moved), and then I continued to get bills for more new credits I couldn't use for months to come. Again, there is NO REFUND on credits, your *************** apparently gets to keep them if you close your account. Also, ********************** sales people will tell you that you can cancel with 90 day notice, but in MA it is actually 120 days, and even then you still need to burn off all the excess credits they over-billed you for. If you are even thinking of moving within a year, you should cancel immediately so you have ****** days to actually stop accumulating (and paying for) credits, and then another number of months to actually burn off all the excess credits sitting in your utility account before you close your account. All of those caveats should be clearly called out in the contract, but they are not, so many people are taken by surprise when they go to close their account and find out they can't get back the money they paid in but can't use, and have to still keep paying for new credits even though they can't use them either. Again, Buyer Beware!
  

  Nexamp

  Date: 11/20/2023

  Hello ***, 

  Thank you for your thoughts. We appreciate you reaching out and explaining your circumstances, and hope the details provided below can help you move forward.? 

  When you first signed up with our program, we analyzed your usage and electricity costs to estimate a share size on our solar farm that should cover close to 90% of your electrical costs for the year. To cover these costs, it is typical for our customers to produce more credits than what they need in the summer months when days are long and sunny, to reduce their utility costs still substantially in the winter when solar energy production is less. The excess credits that are generated in the summer months will remain on your Unitil account and will be used during those months where your usage is greater than the energy credits generated by the solar farm. 

  Since Nexamp does not have direct access to view if you have excess credits with your utility, we strongly recommend that you monitor what your credit bank is and if you do feel it is too high, to reach out to us so we can reanalyze your share size so you can generate fewer new credits and utilize your excess credits more quickly. 

  As for the timeline to adjust customers accounts, we are limited to 4 submissions to the utility a year per the programs regulations. These are submitted each quarter so that there is a consistent schedule to make changes for our thousands of customers. Whether it be to adjust subscription sizes on our farm or process cancelation requests, the process is not immediate, and it is referenced in the contract you signed with Nexamp.?It is also important to note that Nexamp bills our services in arrears, so there is always a delay between when you see credits on your Unitil account and when we bill you. This explains why you received and paid Nexamp invoices after your cancelation request date.??? 

  Regarding the excess solar credits that you had on your utility account at the time of your move, we are willing to work with you to find a solution that works for both parties. While it is out of Nexamps control to determine what your utility can do with those credits, we are continuing to advocate on our customers behalf to create more customer-friendly regulations in the future. To assist with your specific concerns, we will reach out to you to learn more.  

  We appreciate your time as a Nexamp subscriber and look forward to assisting your needs moving forward.  

• Review fromDennis O

  Date: 11/05/2023

  5 stars

  Dennis O

  Date: 11/05/2023

  So far, so good. I'm saving money and reducing my carbon footprint. I would recommend a more detailed bill in terms of credits accumulated and used.
  

  Nexamp

  Date: 11/09/2023

  Hi ******, thank you for taking the time to detail your experience with us. We are glad to hear that you are enjoying both the reductions on your utility bills as well as the environmental benefits! Our team takes feedback from our customers seriously and will continue to work on improving our product with your thoughts in mind. Thank you for being a Nexamp community solar subscriber!

• Review fromMargo B M

  Date: 11/03/2023

  3 stars

  Margo B M

  Date: 11/03/2023

  I like contributing to creating more solar power, but as time has gone by on this program I see a smaller return on investment and a drastic increase in the monthly cost.
  

  Nexamp

  Date: 11/09/2023

  Hi *****,  

  Thank you for taking the time to share your feedback. We first wanted to thank you for being a long-time Nexamp community solar subscriber. We also want to make sure your experience is as positive as can be. 

  As a reminder, it was completely free to join our program, and you will receive a 10% discount on the solar credits that your share of the farm generates monthly. Given that you have been in our program for a considerable amount of time, it is possible that your electricity needs have changed. To make sure you are maximizing your savings, we would be happy to review your current electricity usage patterns. We will have a representative from our team reach out to you so that we can learn more and tend to your concerns.  

  Thank you for your time and for being a Nexamp community solar subscriber.

• Review fromRoger M

  Date: 10/13/2023

  1 star

  Roger M

  Date: 10/13/2023

  I have requested on multiple occasions to be removed from Nexamp's mailing list. Impossible to reach a human by phone because they only give you the option of pressing one for a new customer or two for an existing customer. I am NOT interested in doing business with this company.
  

  Nexamp

  Date: 10/16/2023

  Hi *****, thank you for providing your feedback. We apologize for the inconvenience and understand that community solar may not be the best fit for everyone. If you prefer to no longer receive information about Nexamp, we suggest that you fill out our form with your details so that it can be removed from our mailing list. You can do so by going to: *************************************************************************;
  

  Once completed, this should take care of your concerns. Thank you for your time.

• Review fromMatthew B

  Date: 10/13/2023

  1 star

  Matthew B

  Date: 10/13/2023

  Was with Nexamp for a year and the bills seemed high. When I checked my credits I had accumulated over **** kWh. I knew I would not need that many so I called with my concern. The agent assured me that the company would reimburse me for any credits that expired and we lowered my allocation which I was told would take 3 months. Four months pass and my bills are still very high and I cant tell how many credits I am receiving because this information is not available on their bills and they claim to not have that information when I call customer service which seems crazy. How can you not know how much product you are selling? The next month the credits started to expire. I have called them over a half dozen times to get the credit for the expired credits and am told every time they will have someone look into the matter. I have heard from no one and when I call they say there is no higher up available to speak with me so I cancelled my service. That also supposedly takes three months however the third month passed in September and I just received an email saying there maybe more bills to cover solar credits I have earned. How could there be a bill for solar credits I have earned when over a third of credits I never received? Seems like they intentionally oversubscribe their customers to fill the solar farm allocations. Great idea but an unethical company. You will lose money.
  

  Nexamp

  Date: 10/18/2023

  Hi *******,  

  Thank you for sharing your thoughts about your Nexamp account.  

  We pride ourselves on delivering an exceptional customer experience and we take feedback from our customers seriously. We sincerely apologize for the inconveniences you have experienced and hope the details below can help you move forward. 

  When you first signed up with our program, we analyzed your usage and electricity costs to estimate a share size on our solar farm that should cover close to 90% of your electricity costs for the year. In order to cover these costs, it is typical for our customers to produce more credits than what they need in the summer months when days are long and sunny, to still substantially reduce their utility costs in the winter where solar energy production is less. The excess credits that are generated in the summer months will remain on your utility account and will be used during those months where your usage is greater than the energy credits generated by the solar farm.

  However, due to regulations set forth by the State, your excess solar credits will expire if they are not used within 12 months. Due to this, we strongly advise customers to provide us with ample notice if they have electricity usage changes so that they can receive an appropriate number of solar credits throughout the year to meet their needs. It is important to note, whether it be to adjust subscription sizes on our farm or process cancelation requests, the process is not immediate, and it is referenced in the contract you signed with Nexamp.

  While we recognize the difficulties that you have faced, we have acted in good faith and want to make it clear that Nexamp is certainly willing to work with you to create a solution that works for both parties. We are a veteran-founded business committed to helping people decarbonize their life. We operate in numerous states and help tens of thousands of customers save money on their electricity bills every month. We have spent hours researching and responding to your review because we are committed to providing the best service possible for all our customers.  

  A senior representative from our team will be reaching out to ensure a solution is reached as soon as possible. We thank you for your cooperation and time as a Nexamp subscriber.  

• Review fromJohn F

  Date: 10/07/2023

  4 stars

  John F

  Date: 10/07/2023

  I am very happy with Nexamp. There have been some savings, we're doing something here to save the environment, and I think their online billing is superb. It's easy to pay your monthly bill with just a few clicks. It's a bit surprising that the overall customer rating at this writing is 2.19/5, because in my own case, the company has done very well.
  

  Nexamp

  Date: 10/10/2023

  Hi ****, thank you very much for taking the time to submit a review about Nexamp. Our team takes great pride in its customer experience, and we are glad to hear it is working for you! We hope to provide continued savings and improve our product so that you and your communitys access to solar is simple, easy and accessible. Thanks for being a loyal Nexamp Community Solar subscriber!?