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Business Profile

Electronic Equipment Dealers

Bose Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bose Corporation has 21 locations, listed below.

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    Customer Complaints Summary

    • 486 total complaints in the last 3 years.
    • 171 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a replacement for my product on 09/16/2024. I shipped my faulty product and the tracking number shows that the product was delivered on 09/30/2024 and received by ******. I have been contacting the customer support every week to ask about my replacement. I haven't heard back and it is 11/02/24 and I have been still waiting for my replacement order.

      Business Response

      Date: 11/11/2024

      11/11/2024

      This letter is in response to Complaint No. ********, dated 11/2/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:11/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around the end of August 2024 I contacted ********** about using their trade in program to upgrade my Bose Soundtouch 300 Soundbar to the new Bose 900 Ultra Soundbar.The new Bose 900 was on sale at the time for $699.99 if I remember correctly. The same item was $649.99 if I purchased it refurbished. They were going to give me either $200 or $300 for my Soundtouch *********************************************************************************************** value. They would pay for the shipping and would supply a box to ship it in since the size was irregular. I was told by the Bose Representive it would take approximately 3 weeks from the time they received the trade in to mail out the new ***lacement.I called on three separate occasions asking if the box had been shipped and it had not. However the *** told me each time that they would forward the request, even expedite it so i could get this trade in completed. Each time they failed to return my calls.On Sept ****************************************************************************************************** a packing box that I had taken care of it. They requested I send them the receipt and they would deduct it from the amount of the Bose 900 Ultra. I sent the receipt and the lady insisted I stay on the line to verify she received it which she did.Bose confirmed that they received the Soundtouch 300 Soundbar on Sept 19 and inspected the item on Sept 20. I did confirm they found no damage and everything was in order. After waiting 3 weeks with no email or phone I called to follow up with Bose. They researched the order and told me they would expedite the order.After waiting again with no emails or phone calls I contacted them and was told they would expedite the order and to expect a phone call within 24 to 48 hours. I have consistently called and each time been told they changed warehouses and someone would call me. Not one call I feel they should just do an even exchange and ship.

      Customer Answer

      Date: 11/12/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** *********

    • Initial Complaint

      Date:10/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned my Bose Sleep *** II 6 weeks ago (reference number: B001658293) via *** as it was faulty after being instructed to so by ****'s customer service team. I haven't gotten any confirmation that they received it. I called two weeks ago and they said to call back again in a week so they can escalate. I called back in a week and they escalated (escalation number: ********). They told me to call back after three days to follow up on the escalation. I gave them a week and called and they said they lost my package because they were moving warehouses and they are uncertain when my issue will be solved despite the escalation. It isn't a customer's fault that **** lost my package. Leaving the customer in ***** after I returned their Bose unit is in violation of their return policy. They have a confirmation from *** that they did receive my package before they lost it (*** 1Z4019RY9099961571).

      Business Response

      Date: 11/06/2024

      11/6/2024

      This letter is in response to Complaint No. ********, dated 10/31/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:10/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the Bose Earbuds on April 4th for $310, directly from Bose. In August, one of the earbuds started making a "crackling" sound. I reached out to Bose and they sent me a box and postage to mail in the earbuds for a replacement. This was September 8th. The defective earbuds were received by Bose near the end of September. Each time I contact Bose about my replacement, I receive a scripted response with a different time line- it was 2 week turn around (by the first rep), then the 2nd, 3rd, and 4th rep said it would take 3 weeks. Well, it's been over 4 weeks and I don't have a replacement. Bose also doesn't notify of the timeframe frame of the replacement. It simply says, "a replacement will be sent when the defective item is received" which is a lie. My service number is B001688724. I would like a replacement or a refund within a week. I started this process at the beginning of September and it is now November.

      Business Response

      Date: 11/06/2024

      11/6/2024

      This letter is in response to Complaint No. ********, dated 10/31/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with her.  It is our understanding that the matter was resolved, and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased the Pro Flight Series 2 from ************* and the sales person who sold me the headset told me there was a 90 day return policy if I was not 100% satisfied and my money would be refunded. I was not satisfied and sent my product back. I received an email from **** that my product return was received. It has been over 3 months, and I have not received a refund check for a product over $1000. I have called customer service multiple times just to hear "I will escalate this to my higher ***** **** now has my product and my money after months and months of working with customer service.

      Business Response

      Date: 11/11/2024

      11/11/2024

      This letter is in response to Complaint No. ********,dated 10/30/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and ensured this matter has been resolved. Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:10/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is a 1 year parts and labor warranty on a product (Bose Quiet Comfort headphones) that I purchased in July 2024. A small mechanical part (retaining pin that holds one of the earphones in place) broke, and Bose is refusing to replace either the part or the entire headphone. Instead, they offered the opportunity to spend another $300 on a replacement. The device works fine, outside of this tiny metal retaining pin. I refuse to believe that a product of this quality and cost is considered unrepairable due to this (similar to a visor snapping off of a car; car still drives and is safe to drive down the road, but a part is broken). This cannot possibly be correct.

      Customer Answer

      Date: 11/09/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 11/12/2024

      11/12/2024

      This letter is in response to Complaint No. ********,dated 10/29/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a blue tooth speaker from Bose Corporation website on September 24, 2024. Received an incorrect speaker, got a return label and sent it back, was delivered on October 8th. Since then, I have not received a refund of status update unless I call. Everytime I contacted Bose it was wait 10 days and youll receive a refund. Now its additional days and my credit card payment is due this month with this purchase as the remainder. I provided all information and the item back in a timely manner. It shouldnt be this long to receive a refund, keep getting told to wait, and affect my credit.

      Business Response

      Date: 11/01/2024

      11/1/2024

      This letter is in response to Complaint No ********, dated 10/25/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive conversation with hm.  It is our understanding that the matter was resolved, and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of headphones in August, they were returned approximately a week later unused. According to customer service they were received on September 30, 2024. I have yet to receive my money back. I have called several times and Service just gives me to run around saying that they have contacted the finance department and I will hear from them within 24 to 72 hours. This is been going on since October 5. I asked to speak to a supervisor and I kept on hold for over an hour and no one ever responds to me.

      Business Response

      Date: 11/01/2024

      11/1/2024

      This letter is in response to Complaint No ********, dated 10/25/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive conversation with her.  It is our understanding that the matter was resolved, and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

      Customer Answer

      Date: 11/01/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** *******

    • Initial Complaint

      Date:10/22/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent Bose my $250 on sale defective earbuds which they received Sept 30th by *** tracking# 1zat38360380683585. Case # with Bose where they promised to replace them as soon as they received mine #B001732952. I have called numerous times and no one at Bose can tell me anything. The reason I get is that they are having problems with their wharehouse.

      Business Response

      Date: 11/01/2024

      11/1/2024

      This letter is in response to Complaint No ********, dated 10/22/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive conversation with hm.  It is our understanding that the matter was resolved, and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

      Customer Answer

      Date: 11/05/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *** ******

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early September I reached out to Bose to inquire about a part for a speaker. The representative recommended a specific part, which I ordered. I received the part on 9/20/24, it was woefully the wrong part.I returned the part via *** accompanied by the forms supplied by ******* of today, 10/21/24, I have made 3 phone calls to Bose asking where the refund is. Each time the representative said the same thing, "I will reach out the finance department and expedite this".I have yet to receive the refund.

      Customer Answer

      Date: 11/01/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      Sequana ****

    Bose Corporation is NOT a BBB Accredited Business.

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