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Business Profile

Electronic Equipment Dealers

Bose Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bose Corporation has 21 locations, listed below.

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    Customer Complaints Summary

    • 486 total complaints in the last 3 years.
    • 171 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently bought some noise canceling headphones from Bose. I chose the company because *** purchased several of their other products in the past and have been very satisfied with the quality that **** provides. However, I was really disappointed with my headphones. The main reason I purchased them to begin with was because Ive become noise sensitive, and I explained this to your customer service representative who suggested the headphone set I purchased. However, I felt like they were not effective in canceling noise and they malfunctioned within the first few days of having them. I sent them back and received the new pair, but once again, I am disappointed. I was told that the noise cancellation capabilities would be an 8 out of 10, and instead, it is more of a 4 ( I could still hear doors shutting, laundry going, coughing, etc). I tried every suggestion provided by multiple customer service representatives to increase the noise cancellation capabilities and nothing worked (and I made sure they were tightly pressed against my ears). When I had to call again to explain my frustration to the customer service representative, they told me that I would have to return the item once again to receive a refund. I have already had to do this once before. I dont have a car. I have to walk ***** min to return the product. I told the representative that I would consider the request, but I do find it upsetting that I will have to do this for a second time. I just wanted to provide some customer feedback of my recent and very disappointing experience.

      Business Response

      Date: 11/01/2024

      11/1/2024

      This letter is in response to Complaint No ********, dated 10/20/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive conversation with her.  It is our understanding that the matter was resolved, and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:10/20/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So the company **** i bought some earbuds from them awhile back well wvery 3-4 months the left earbud stops making sound every time the left one ive warrantied about 4 or 5 pairs now and frankly i just want my money back im tired or waiting a mo th to send me a new product just for it to break again in under 6th months its causing me undue stress as i require these earbuds for my job

      Customer Answer

      Date: 10/31/2024

      I have heard from the buisness but the issue has not been resolved yet 

      Business Response

      Date: 11/01/2024

      11/1/2024

      This letter is in response to Complaint No22448069, dated 10/20/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive conversation with him.  It is our understanding that the matter was resolved, and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

      Customer Answer

      Date: 11/04/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. As of now the company has sent me the wrong return label causing it to go to the wrong side of the country and curently i havent heard about the package in 4 days so id prefer if there was a way to keep this complaint open until the day the return is suppsoed to arrive as im afaid *** has lost or damaged it which they will attempt to blame on me as i don't get my refund until the product is returned to them


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

      Business Response

      Date: 11/12/2024

      11/12/2024

      This letter is in response to Complaint/Rejection No. ********,dated 10/20/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager reconnected with our customer and confirmed he is satisfied. It is our understanding that the matter is resolved. Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:10/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bose sport earbuds flashing red and white lights , I've had no problems for a year then the lights happened. Talked to tech support and was told I needed to buy a new one , all the research I did is saying internal issue , it is a manufacturing problem from the factory.

      Business Response

      Date: 10/16/2024

      10/16/2024

      This letter is in response to Complaint No. ********, dated 10/3/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive conversation with him.  It is our understanding that the matter was resolved, and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:09/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hello I bought a Bose headset in May 2022. I came to ****** to work and study with my daughter in 2023. In June 2024, my headphones exploded and my ears were damaged. I often have tinnitus and hearing loss, and my family doctor contacted me for ear treatment. I contacted **** and they said they could return and refund the product and provide compensation based on my condition. However, I sent my headphones back to me according to the *** return number they gave me for testing. However, they have not been sent to the destination since they were sent back on September 12. *** told me that there was no **** company at this address. I found myself deceived. I need your help with this.This is the *** return number1Z41773E9596156734

      Business Response

      Date: 10/14/2024

      10/14/2024

      This letter is in response to Complaint No. ********, dated 9/30/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director has emailed the customer. This matter is being investigated thoroughly by our Safety team and we have ensured the customer has been receiving periodic updates. We will continue to communicate with the customer until a resolution is determined. We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

      Customer Answer

      Date: 11/05/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      ************ has not solved this complaint. They promised to refund my earphones next Monday, but they haven't done it yet. They'll have to wait until the results of my ear MRI appointment in January. Then communicate. So there's still no final closure.
      Rui 

      Business Response

      Date: 11/06/2024

      11/6/2024

      This letter is in response to Complaint/Rejection No. ********, dated September 30, 2024, which was submitted to the Better Business Bureau and Bose Corporation.
      At Bose, we are committed to delivering exceptional products and services to our customers, and we take great pride in our strong reputation for customer satisfaction. We are fully aware of the details of this case and have been in direct communication with the customer.
      We are pleased to confirm that the customer has been issued a full refund, and we are continuing with a thorough investigation into the matter. Our Global Escalation Director has been in consistent contact with the customer, and we are working diligently toward a full resolution.
      We appreciate your understanding and patience as we work to bring this matter to a satisfactory conclusion.

      Customer Answer

      Date: 11/12/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Rui

      Hello
      The refund was reached between me and Mr. ******* of ************* The second part is that my family doctor discovered after an examination that my right ear was damaged by a burst earphone. **** said that they would further discuss the issue of medical compensation after my ear examination report comes out. Yesterday, they suddenly said that my earphone examination The report came out as physical damage, and there was no further compensation. I had to accept the report. They were the manufacturer, and the report was unfair and overturned their previous commitments. They kept playing word games so I asked them to return my headphones and they kept saying the headphones were destroyed and could not be returned to me, what were they trying to cover up. I want my headphones back. I'm sending it to the ***********. Let everyone take a look.

      RUI

    • Initial Complaint

      Date:09/28/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Item was not used. I tried to use it and it was not working. A quick internet search shows the product has failed for many others.

      Business Response

      Date: 10/04/2024

      10/4/2024

      This letter
      is in response to Complaint No. 22354223, dated 9/28/2024 which was submitted
      to the Better Business Bureau and Bose Corporation.  
      Bose is
      dedicated to providing great products and service to its customers and enjoys a
      fine reputation for customer satisfaction. 
      In the spirit of customer satisfaction, our Customer Care Manager
      contacted the customer and had a productive conversation with him.  It is our understanding that the matter was
      resolved, and the customer is pleased. 
      Bose now considers this matter closed. 
      We encourage the customer to contact Bose, at (508) 879-7330, should he have
      any further questions or concerns.
      We hope the
      customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:09/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I have ordered a Bose QuietComfort Ultra Headphones on official Bose canada website and it got delivered to me on Aug 30 2024. I didn't like the quality and returned it to them on the next day with prepaid *** return label (tracking #1Z41773E9193305424) that was provided to me by ****. It got delivered to Bose warehouse on Sep 11 2024. They have even confirmed with an email that they recieved. I spoke with Bose atleast ***** times in this 3 weeks but all they say is investigating with ***. At first they asked me to wait 5-8 days and then they told me to wait 2 weeks then upto 3 weeks and they still saying the same thing again and again. I have completeley lost my patience and totally disappointed with them. After about 2 weeks they stopped answering my calls or reply to my emails. Now *** struck with their indefinite period with my hard earned money. I have lost my patience and going through depression because of them. They should be penalized for what they did to me.

      Customer Answer

      Date: 10/10/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 10/11/2024

      10/11/2024

      This letter is in response to Complaint No. ********, dated 9/27/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive conversation with him.  It is our understanding that the matter was resolved, and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:09/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 19, I placed an order with BOSE based on expected delivery quotes on the website of 5-7 days. After contacting *********** and 7 BOSE agents, BOSE finally sent me an email on Sept 19 advising they are shipping a replacement. I was able to find the new shipping details after speaking with 2 BOSE agents and now *** have indicated they can not find the package after it passed customs clearance and therefore can not advise when/if item will be delivered.

      Business Response

      Date: 10/04/2024

      10/4/2024

      This letter
      is in response to Complaint No. 22348666, dated 9/27/2024 which was submitted
      to the Better Business Bureau and Bose Corporation.  
      Bose is
      dedicated to providing great products and service to its customers and enjoys a
      fine reputation for customer satisfaction. 
      In the spirit of customer satisfaction, our Customer Care Manager
      contacted the customer and had a productive conversation with him.  It is our understanding that the matter was
      resolved, and the customer is pleased. 
      Bose now considers this matter closed. 
      We encourage the customer to contact Bose, at (508) 879-7330, should he have
      any further questions or concerns.
      We hope the
      customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:09/26/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a Bose product and returned because its quality was not where I want it. On the phone with them now and they are really ******* me off!! Both products is $350 and no one sent a confirmation of receipt. Now I am founding out one of my products doesnt have a tracking number and found out after they received both about a a wk and a half ago, they scrap product with no tracking! Why do that if there is 2 expensive products in a box? Is it that hard to contact or notate or contact customer service and give the address from the tracking to properly correct the problem? So, Im out $350 because of incompetence? Someone needs to rectify this asap!!!

      Business Response

      Date: 10/04/2024

      10/4/2024

      This letter
      is in response to Complaint No. 22344623, dated 9/26/2024 which was submitted
      to the Better Business Bureau and Bose Corporation.  
      Bose is
      dedicated to providing great products and service to its customers and enjoys a
      fine reputation for customer satisfaction. 
      In the spirit of customer satisfaction, our Customer Care Manager
      contacted the customer and had a productive conversation with her.  It is our understanding that the matter was
      resolved, and the customer is pleased. 
      Bose now considers this matter closed. 
      We encourage the customer to contact Bose, at (508) 879-7330, should she
      have any further questions or concerns.
      We hope the
      customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:09/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/31/2024 I purchased Bose ultra earbuds for $300.00 from ******. On 9/13/2024 they stopped charging so I contacted Bose and informed them of the issue I was told that it was a defect in the product to send them back to Bose and that they would be replaced immediately. I was told that I will receive my product by 9/24/2024. I also informed them that I purchased the product to use during my vacation and travelling and that I would receive them on 9/24/2024 so that I may do so. Here on 9/24/2024 I just spoke with Bose and no one knows what's going on with my order it has not been sent and that they do not know when I will receive my item. I paid in full for my product and forced to move on without my product.

      Business Response

      Date: 10/04/2024

      10/4/2024

      This letter
      is in response to Complaint No. 22329927, dated 9/24/2024 which was submitted
      to the Better Business Bureau and Bose Corporation.  
      Bose is
      dedicated to providing great products and service to its customers and enjoys a
      fine reputation for customer satisfaction. 
      In the spirit of customer satisfaction, our Customer Care Manager
      contacted the customer and had a productive conversation with him.  It is our understanding that the matter was
      resolved, and the customer is pleased. 
      Bose now considers this matter closed. 
      We encourage the customer to contact Bose, at (508) 879-7330, should he have
      any further questions or concerns.
      We hope the
      customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:09/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for headphones on January 16 2024. Ive been in contact with Bose's live chat support on multiple occasions, and each time I was provided with a ticket and asked to follow up in a few days. During my most recent chat, I was informed that I will not be receiving a refund because the time limit to request one has passed since my original order was placed in January.However, in my specific case, I had to place a replacement order and returned my original headphones because they were not working. After sending them back, I received an email informing me that my replacement order had been cancelled and that a refund was processed. Based on this email, I assumed that my original payment would be refunded, but when it did not appear in my account, I contacted the live chat again and was told that the email was automated, and no refund would be issued because the replacement order was issued at no cost. This is confusing, as logically I assumed the refund would apply to my original payment since that was what I had paid for and did not receive. The email also clearly stated that a refund was being processed and there was no way for me to know that it was an automated message. Was I supposed to have known this? I'm quite confused.

      Business Response

      Date: 10/04/2024

      10/4/2024

      This letter
      is in response to Complaint No 22328525, dated 9/24/2024 which was submitted to
      the Better Business Bureau and Bose Corporation.  
      Bose is
      dedicated to providing great products and service to its customers and enjoys a
      fine reputation for customer satisfaction. 
      In the spirit of customer satisfaction, our Customer Care Manager attempted
      to contact the customer by both phone and email without success. However, after
      a thorough investigation into the matter, it is our understanding that the
      matter is resolved.  Bose now considers
      this matter closed.  We encourage the
      customer to contact Bose, at (508) 879-7330, should they have any further
      questions or concerns.
      We hope the
      customer will continue to purchase and enjoy Bose products.  

    Bose Corporation is NOT a BBB Accredited Business.

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