Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose

  595 Factory Stores Dr Napa, CA 94558

• 

  Bose Factory Store

  690 Ventura Blvd Ste 107 Camarillo, CA 93010

• 

  Bose Corporation

  863 Halekauwila St Ste 2 Honolulu, HI 96813

• 

  Bose Factory Store

  1800 Military Rd Niagara Falls, NY 14304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of headphones under the upgrade program on Sept 14th, 2024. I sent in my old headphones and received the new ones on Sept 21st 2024, after trying the new ones I found the I did not like them and the only way for me to use them was by wired connection since they couldn't be used by bluetooth connection to my computer, that defeats the purpose of cordless headphones and I did not like the volume control switch, the Bose phone app does not work and the headphones squeal in my ears while wearing my hearing aids so I called Bose asking to return them for a refund they refused saying it was an upgrade not eligible for a refund even though this was clearly within the 90 day trial period on their website, they did offer to replace them but this still would not take care of the fact that I don't like them and not solve the problem. they already disposed of my old set and there was nothing they could do about them so all I wanted was a refund of $310.96 they said no because it was an upgrade.

  Business Response

  Date: 10/02/2024

  10/2/2024
  
  This letter is in response to Complaint No. ********, dated 9/23/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive conversation with him.  It is our understanding that the matter was resolved, and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 10/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sound bar 900 bricked within warranty period. Spent 2 hours troubleshooting with support. Could not fix it and sent it for repair in june. Product came back with the body not fully assembled, inside parts showing. Sent pictures and bose asked me to send to repair again. Came back with the body in worse shape, now 3 locations where the body isnt assembled correctly. Contacted bose and their response was to send it back a third time for repair. After 3 months, I have lost faith in the repair department and asked for a refund or replacement product. After 10 hours of multiple conversations with support and promises of escalation to global team, care team, nobody has gotten back to me and support just gives me case numbers that new agent knows nothing about. I should have posted this in bbb sooner. I am hoping to just talk to someone from bose, that is not a person reading off a manual and giving me random case numbers telling me someone will contact me but they dont.

  Business Response

  Date: 10/02/2024

  10/2/2024
  
  This letter
  is in response to Complaint No. 22316934, dated 9/202024 which was submitted to
  the Better Business Bureau and Bose Corporation.  
  Bose is
  dedicated to providing great products and service to its customers and enjoys a
  fine reputation for customer satisfaction. 
  In the spirit of customer satisfaction, our Customer Care Manager
  contacted the customer and had a productive conversation with them.  It is our understanding that the matter was
  resolved, and the customer is pleased. 
  Bose now considers this matter closed. 
  We encourage the customer to contact Bose, at (508) 879-7330, should they
  have any further questions or concerns.
  We hope the
  customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 10/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #22316934. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  
  Regards,
  
  
  
  Sae An

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Bose Headphones QC 35 for full price. Product has a known defect of turning on for no reason. *** would not agree to repair or replace finding every excuse in the book and kept changing the price for replacement. She kept trying to charge me almost $150 plus tax for a replacement. **** should stand by their products. That is the only way to justify charging these exorbitant prices for headphones.

  Business Response

  Date: 09/24/2024

  9/24/2024
  
  This letter is in response to Complaint No. ********, dated 9/17/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive conversation with him.  It is our understanding that the matter was resolved, and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023, I received a warranty replacement for some earbuds I purchased. After doing some research, I discovered many, many people were having the same issue: a red and white-blinking light. Today, the issue came back again and this time, the website's steps for self-resolution did not fix the issue. Granted, I was already keenly aware of how to fix this issue because for at minimum 10 times, I have had to take said steps. Clearly, this product is faulty and is not up to par. I paid $300 for these earbuds and now I'm being told the best Bose can offer me is half off a new pair. That is an absolute disgrace. I have many Bose products and none have failed like these earbuds have. Refer to Case #******** for more information. I'm not asking for my money back. I want a useful pair of earbuds. That's it. In the future, I'm going to call every single time I have issues and demand a warranty exchange. It appears that is the only route I have because the minute I fix an issue, I'm ignoring the fact something is clearly wrong and thus letting the warranty expire. I ask that Bose take responsibility and simply give me a useful product. Thank you.

  Business Response

  Date: 09/19/2024

  9/19/2024
  
  This letter is in response to Complaint No. ********, dated 9/16/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed. We encourage the customer to contact ****, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 09/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I placed an order # B001201221 on April 13, 2024 for a Bose Ultra Open Earbuds and a Bose Ultra Open Earbuds Silicon Case Cover, for a total of $318.26, but I did not receive them. I kept contacting Bose, but Bose refused to assist. I'm a loyal customer of Bose as I owe many products, but this experience is truly disappointed. Please process a refund for this order that I never received. Thank you!

  Business Response

  Date: 09/19/2024

  9/19/2024
  
  This letter is in response to Complaint No. ********, dated 9/10/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager attempted to contact the customer by phone and email. While we havent been able to connect to the customer, we can confirm the customers concern has been resolved. Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the bose quiet comfort earbuds as a present for Christmas. They had been working perfectly fine and were charging like normal up until the latest software update. My husband, seeing how much I liked my headphones, decided to buy a pair several months later. We both received the same software update within a couple of weeks of each other and have the same charging issue now. Upon the software update, the charging box that the Bose headphones sit in refused to charge the earbuds unless it was plugged into a wall outlet. One of the things I liked about my earbuds was that I could remotely charge them anywhere and the box was supposed to provide two separate charges to my earbuds in between having to plug it in. Now, not only will they not charge unless plugged into the wall, but the earbuds themselves drain very quickly. In less than 24 hours they can go from fully charged to dead. When I contacted Bose their solution, after speaking to somebody with a very thick accent who was obviously just going through a checklist off of a computer, her solution was for me to buy a new set of headphones. No solution, no compensation, nothing but spend another $200 buying the next level earbuds. I am very disappointed in how **** handles their customers and the lack of customer service.

  Business Response

  Date: 09/11/2024

  9/11/2024
  
  This letter is in response to Complaint No. ********, dated 8/28/2014 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive telephone conversation with her.  It is our understanding that the matter was resolved, and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:08/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Bose Corporation regarding a promotional offer that was not honored and the unsatisfactory customer service I received thereafter.On May 5th, I purchased a headset from Bose, order number B001284662. At the time of purchase, the promotion included a complimentary speaker with the purchase of the headset, as evidenced by an email I received confirming the order. The email clearly shows the picture of the headset alongside the speaker that was supposed to be included in the package.On June 4th, I reached out to **** via email to inform them that I had not received the speaker with my order. However, I did not receive a response to this inquiry. In July, I contacted **** through their chat service to follow up on the issue. During this chat, a representative informed me that the promotion had ended by the time I placed my order. I explained that the email I received explicitly showed that I was entitled to the speaker. The representative acknowledged my proof and assured me that the issue would be escalated.Unfortunately, I never received a follow-up or any further communication from **** regarding the escalation. My attempts to resolve the issue through email have also gone unanswered. It has been several months since I first raised the issue, and I have yet to receive the speaker or any satisfactory resolution.I believe I have been treated unfairly by ****, as I have clear proof that the promotion was valid at the time of my purchase. The speaker, which is valued at hundreds of dollars, was a significant part of my decision to make this purchase. ****'s failure to honor their promotion and their lack of response to my multiple attempts to resolve this issue is unacceptable.I request that **** be held accountable for their poor customer service and that they honor their promotion by providing me with the speaker as originally promised.

  Customer Answer

  Date: 09/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  **** reached out to me and sent an upgraded speaker that was supposed to come with the original order. Thanks for the help!
  
  Regards,
  
  *****************

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to keep brief 3 months ago I purchased a bose speaker from a retailer because my previous one was not working with my new phone, but the new one I bought had the same issue. So i reached out for customer service help and to trouble shoot the issues and nothing we tried worked for either. I was told the issue would be escalated and i would be reached out to in ***** hours. I patiently waited and never got a response.After waiting a few days I reached back out to them and they told me there was nothing they could do since it has been escalated. I waited a week, still nothing. I reach back out and get the exact same answer. Another week, same thing. I finally get a hold of someone who says they could help, and that they will issue me a replacement after 3 weeks. They send me the email with the replacement type and order number with the tracking label for me to send back the product that I bought from the retailer which I did, and they had a few days later.Another week goes by, still nothing. I reach back out and I am informed it takes up to 3 weeks to issue a replacement. So I wait 3 more weeks. 2 full months to be told that the product they issued as my replacement is out of stock and thats why it hasnt been sent out. At this point all communication has been me reaching out and nothing has come from them. I ask them for just a refund at that point and they say they cannot because of their poilcy and offer me a product they do have in stock so they can get it to me by next week. They said i would have a confirmation in ten mins and I said ok, mistakenly. 2 days later (today) I still had not gotten any confirmation. So i called again, only for them to tell me this new product is also out of stock.Still no refund, no product, and the other options they gave were going to take another month to issue me a check and thats not right to take my product and have me wait 3-4 months for resolution. If their policy is that strict they shouldnt have taken it at all.

  Business Response

  Date: 09/11/2024

  9/11/2024
  
  This letter is in response to Complaint No. ********,dated 8/23/2014 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.  **** now considers this matter closed.  We encourage the customer to contact ****, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 09/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

   

  It should be noted that generally speaking fine customer service would imply to me that the matter would have been resolved before having to contact the BBB, I appreciate the effort made by most of the parties but I doubt my situation is a  one-off occurrence. The customer service agent that reached out to me only after my complaint here did go above and beyond however and I am allegedly getting more back that initially requested. I encourage anyone to err on the side of caution when dealing with any companies customer service services, if you can settle your problem without dealing with them I would recommend doing so.

   

  So in the end, thank you ****. But it should have and could have been dealt with 3 months ago for half of the cost to you, and only for what I needed. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for Bose QuietComfort Headphones in color White Smoke on Wednesday, August 21 (order number B001637105). I paid $9.95 for overnight shipping to arrive on Friday, August 23 latest. Now the shipment is delayed to Monday, August 26th. I chatted with a representative who would not refund my expedited shipping cost of $9.95. I will not be at the residence to collect this package after Friday, August 23rd (I paid for this to arrive by Friday, August 23).

  Customer Answer

  Date: 09/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I was recently contacted by the business and offered a full refund (which I am still awaiting). I never received the product. Once refunded, the response will satisfy my concern in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed. Thank you for your assistance, it is much appreciated.
  
  Regards,
  
  *******

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a replacement service with this company on Friday, June 28, 2024. The company received my item and have never ship out the replacement to me. It has been 2 months, They claimed that the color of the item is out of stock. I request to change to a color that they have in stock. But they just disappear and have never shipped me the replacement item, and they already took the money from me.

  Business Response

  Date: 08/23/2024

  8/23/2024
  
  This letter is in response to Complaint No. ******** dated 8/21/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager has attempted to connect with our customer;unsuccessfully via phone and email. However, we have taken action to resolve this matter and expect that the customer is satisfied. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************, should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.