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Business Profile

Electronic Equipment Dealers

Bose Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bose Corporation has 21 locations, listed below.

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    Customer Complaints Summary

    • 486 total complaints in the last 3 years.
    • 170 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initiated a repair of my Bose frame, and they charged me ****** dollars to issue an exchange. Now they have not repaired nor exchanged my frames because they discountinued the product line. I am without glasses for months.This is very different from the Bose experience I expect.

      Customer Answer

      Date: 04/10/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************

    • Initial Complaint

      Date:03/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a pair of Bose ear buds, they arrived in an open box and I have had nothing but issues with them. The charging port case is damaged making charging difficult to impossible and the right ear bud won't charge at all. I initially asked the company for a replacement but after I was treated like garbage by customer service I decided I just wanted to part ways with this business and I asked for a refund. They are refusing to refund and even replace the product unless I ship the old ones back. The company has a lot of customer complaints about people returning items and **** claiming they never received them and they are keeping both money and earbuds and consumers are getting ripped off. I just want my money back and have also filed a dispute (still pending resolution,) with my bank as I did NOT receive what I paid for.

      Business Response

      Date: 04/05/2024

      4/5/2024

      This letter is in response to Complaint No. ******** dated 3/29/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose provides great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer by email and noted an exception to be made to resolve this for the customer. It is our understanding that the customer will respond and we will provide a refund per her request. We look forward to working with the customer directly and confident she will respond soon.
      We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:03/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased **** QC earbuds over a year ago for quite a bit of money. These have been treated with the upmost care since the purchase and used very sparingly. Now from the fault of Bose, these will no longer connect via Bluetooth due to Bose hardware and software issues and also not allowing updates to the device. Upon requesting help from ****, they were only concerned about it no longer covered under warranty and only wanted to sell me more c*** When an individual purchases a product for this amount of money and it works a handful of times, it is a faulty product. Bose should replace or at least repair the product rather than offer no solutions besides paying another $200+ for a terrible product.

      Business Response

      Date: 03/29/2024

      3/29/2024

      This letter is in response to Complaint No. ******** dated 3/25/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

      Customer Answer

      Date: 04/02/2024

      I have reviewed the response submitted by the business and cannot accept or reject this complaint. **** informed me that my product would be replaced due to a software issue. As instructed, I shipped the faulty product via *** with the provided shipping label. I was informed they require a review of the faulty device which could take a few week before shipping a replacement. Since, I haven't physically accepted a replacement, I don't have a resolution yet. Upon delivery of the replacement product, my intentions are to accept the response from ****. I apologize for any frustrations this may cause.


      Thanks!

      ****

       

       

    • Initial Complaint

      Date:03/25/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product: Bose Noise Cancelling Headphones 700 - Refurbished Bose order number: B001089884 Tracking number: 1Z061R620161872041 Delivery date promised: March 15, 2024 Paid rush delivery: $9.95 Total paid: $226.19 Issue: Product not delivered Requested BOSE support with reference numbers: ******** and *********

      Business Response

      Date: 04/03/2024

      4/3/2024

      This letter is in response to Complaint No. ******** dated 3/25/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director has attempted to contact the customer by both phone and email unsuccessfully.However, we have confirmed this matter has been resolved and encourage the customer to respond to our email should he have any additional concerns. We will respond to any inquiry he may have with urgency. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:03/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned defective Bose QuietComfort Earbuds II to **** on 2/15/2024. They were received by **** on 2/20/2024 at the address they provided with the shipping label they provided. I have yet to receive my replacements (Bose QuietComfort Ultra Earbuds White ****** as guaranteed by the **** representative and warranty. Every time I contact **** I get the run around and told to wait. I have asked for their address so I can send legal documentation and they refuse to provide it. If I do not receive my replacements as promised I will be forced to take legal action against BOSE Corporation.

      Business Response

      Date: 03/29/2024

      3/29/2024

      This letter is in response to Complaint No. ******** dated 3/21/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:03/21/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Well, I bought the earbuds Q Comfort, and a few months later fell off a ***** that can not be put back because it was attached with cheap glue, instead of doing the right thing by sending me a replacement they want me to send the broken ones first, and after inspection, they will send me a replacement. I sent a proof picture already but seems they don't care, I asked to talk to some upper managers and they just gave me the regular support phone number, seems that this business does not care about loyal customers, I have so many Bose products and this is so disappointed.

      Business Response

      Date: 03/29/2024

      3/29/2024

      This letter is in response to Complaint No. ******** dated 3/21/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:03/15/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a satisfied Bose customer for over 15 years - buying various products. So when my ************* Headset A30 had a problem - I didn't hesitate to send it in for a warranty repair. The repair was made in a matter of weeks and the package sent back to me with **** I have exact delivery instructions with *** and went to pick up my packages from the mail room a couple of hours after *** said that the package was delivered. I picked up packages from ************ Amazon and another *** package. Only the Bose *** package wasn't there. *** had a blurry picture of a package that they supposedly delivered. But as the package wasn't there - I called Bose and mentioned that I didn't receive the package. I also informed ***, that the package isn't there that the set delivery instructions haven't been followed. **** said they will call me back and *** said the same. *** called me back a couple of days later and concluded that they will contact **** that the package was lost. I then waited for **** to come back to me as promised. However, that never happened. Today, I followed up with **** about the status of this issue... Only to be informed that the liability window has closed and there is nothig they can do. No apologies and not mentioned that they promised to call back and stay on the case. They just wish that they could give me better news. They probably expect me to buy another headset from them? I have used their products for over 15 years...things have changed at Bose. And not for the better at it seems. I'm currently waiting to talk to a supervisor...27 Minutes and counting...I guess it's time to use a different headset company.

      Business Response

      Date: 03/26/2024

      3/26/2024

      This letter is in response to Complaint No. ******** dated 3/15/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and the carrier. The package was delivered and confirmed via an investigation. The carrier had left the package in accordance with a My Choice Release authorization by the customer. While we understand the customers disappointment and frustration with this situation, we consider this a successful delivery and regret that we therefore are unable to provide a replacement or further compensation in this matter.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. 

      Customer Answer

      Date: 03/27/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

      ******Response:

      It is correct, that *** tries to get out of their part of the liability. But the answer from **** does not include the complete history here. So please let me re-iterate the problems with the delivery and the failed action taken on ****'s part. 
      1. **** and *** was informed almost immediately, that the package was not to be found at the place as described. Other packages from other vendors were found at the right place. It is possible that *** left the package at the wrong place. **** failed to take the required action on their part. It is a *** policy, that the sender - in this case Bose - has to start the investigation process by ***. Because **** failed to do so - I had to inquire with *** and Bose. While *** called me two times - the process never went forward with ****. They failed to give me a call back as promised and they also didn't work with ***. This resulted in the closed time window to pursue the claim via ***. It is ****'s fault that this claim could not proceed further.

      2. *** has specific delivery instructions for the packages delivered (dial 1000 etc.) - these delivery instructions were not followed and so it does not relieve *** from its reliability. This was acknolowed via a phone to call to me, that they did not follow the delivery instructions. However - because **** did not answer *** in time and the inquiry has to come from the sender - it resulted now in a closed time window for this issue. Once again it is **** that didn't follow up here and 'dropped the ball'.

      I have been a satisfied customer with **** for years, but that doesn't work out here. I understand, that **** doesn't see any wrong doing here, but I see it differently. I hope to get to a positive solution here, but I'm also prepared to proceed with this claim in the small claims court.

       

      Thanks for your understanding.

       

      With best regards,
      ***********************

       

      Business Response

      Date: 04/05/2024

      4/5/2024

      This letter is in response to Complaint/Rejection No. ******** dated 3/15/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director as attempted to contact the customer by both phone and email. The customer has not responded. Should the customer wish to discuss this matter further he is encouraged to contact our Escalation Director by replying to the email or voice message left. **** considers this matter closed due to the information we have previously shared with the customer.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

       

      Customer Answer

      Date: 04/09/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

      Company still considers the issue closed as per previous conversations? But I'll call the given number to find out if this is still the case.

      Regards,
      ***********************

       

    • Initial Complaint

      Date:03/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased ****'s $350.00 noise cancelling earbuds from Best Buy and was told I'd have a 1-year warranty on the product. The product began glitching after a couple months of use but I waited to file for a replacement because it was an intermittent though recurring issue and I knew I had time in the future to make a warranty claim should the issue persist and/or worsen. I have attempted to file for a replacement today 3/10/24 as the issues have gotten steadily worse over time. I received a message through the tracing of my product's manufacturer ID that the item was no longer under warranty. To my knowledge this can not be the case because I bought the product in the summer of 2023 ( I am still figuring out the exact day but I know it was less than 365 days ago) and was, one, told about the warranty by informed staff, and two, am familiar with it from my previous purchase of the Bose Corporation's products. I am a fan of the Bose Corporation's products but it seems to me that after spending so much on one of their products, and encountering issues which I assure you are in no way a result of anything other that manufacturing defect - I am very responsible and the item in question has never so much as fallen a couple feet off a desk or table - that the least the company could do is fulfill their end of the warranty agreement. I seek only a repair or replacement, which ever the company prefers, such that the understanding between buyer and seller is not tarnished and each receives what is justly theirs. I paid good American dollars and I feel it is only right that I should receive a product in good working order. I thank the BBB and the Bose Corporation, that we might reach a mutual understanding on this issue.

      Business Response

      Date: 03/19/2024

      3/19/2024

      This letter is in response to Complaint No. ******** dated 3/10/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive email conversation with him.It is our understanding that the matter will be resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:03/09/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      B001065029 I received my Bose order it was supposed to be two separate packages but I only received one.Im still missing the Bose S1 Pro Speakers, please can someone assist me with a reshipment or refund please.

      Business Response

      Date: 03/25/2024

      3/25/2024

      This letter is in response to Complaint No. ******** dated 3/9/2024which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer to understand the concern. It is our understanding that the matter is resolved, however we have not heard back from the customer. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:03/09/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Bose QuietComfort Headphones. Order Number: B000875214 Date: Sunday, January 14, 2024 I decided to return the unopened product as I did not need it anymore. So, a Return was created on Monday, January 22, 2024. Return tracking #: 1Z4019RY9096808297 The item was delivered on Thursday, February 01 at 10:29 A.M. I have contacted **** through the online Chat 3 times about my refund status. First time around February 15, they told me to wait more time.Second time, on February 21, they told me to wait more time, that they had raised the issue, and created a ticket ID ******** to be used as reference in my next communication.Third time, on March 4. They still said I needed to wait more time. It has been over a month that they received their item back unopened, and I do not have my money back.

      Business Response

      Date: 03/19/2024

      3/19/2024

      This letter is in response to Complaint No. ******** dated 3/9/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that there was a mix-up with the customer returning products to two different companies. The customer is trying to work with the other company to retrieve the product that was supposed to be returned to Bose. We look forward to resolving this promptly for our customer, once the correct product is returned.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

      Customer Answer

      Date: 03/20/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************************

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