Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Factory Store

  PO Box 1096 Grove City, PA 16127

• 

  Bose Corp

  800 Patrol Rd Jeffersonville, IN 47130

• 

  Bose

  595 Factory Stores Dr Napa, CA 94558

• 

  Bose Corporation

  1030 Auahi Street, Bays 2 & 3 Honolulu, HI 96814

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 24, 2023 I made a purchase for 2 Bose SoundLink Flex Bluetooth Speaker?s directly from the Bose Corporations website for a total of $261.68. Order number B000796173 I was disappointed with the sound quality, started the return process; & according to **** they were in receipt of the returned speakers on January 12, 2024 and emailed me an update that said this exactly: We are glad to inform you that we have received your product in our facility. We will begin to process your order and your refund.For *************** card, the refund will take approximately 3-5 business days. For all other payment methods, the refund will take approximately 15 business days. (That should have been Feb 2 at the latest) I waited the 15 business days since I paid with a credit card through Apple Pay, but I never received a refund. I am still paying interest on these speakers. I contacted **** on February 20, and spoke to Ms. ***** @ 10:15 cst/11:15est. I was informed that she would reach out to the warehouse to confirm receipt of the speakers since I mailed them in the original packaging that **** sent the speakers in & I did not realize they included 2 separate tracking numbers. Ms. ***** said I would receive an update in 24-48hrs, but I did not.I called back on February 28, 2024 @ due to not receiving a response back from **** as promised.*****, a case manager came on phone, @ 7:25pm cst/ 8:25pm est, & said its been escalated to the highest level of ************** will hear from that department in 2 business days by email, which would be March 4, 2024 at the latest.She confirmed both speakers are received but the reason I dont yet have a refund is because their system is trying to refund the non-sale price amount. She said now that it is escalated, it will take 3-5 business days after this to receive a refund which would be March 4-11, 2024, however; I am assuming none of this was done since I never received any form of communication back as promised.

  Business Response

  Date: 03/13/2024

  3/13/2024
  
  This letter is in response to Complaint No. ******** dated 3/7/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with them. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should they have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bose Reference B000360345 Items were received back on november still no refund but today got another email saying my items were received do for four months and still you guys havent sent me back my money

  Customer Answer

  Date: 03/17/2024

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 03/18/2024

  3/18/2024
  
  This letter is in response to Complaint No. ******** dated 3/6/2024which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter is now being handled by the customers credit card company and is expected to be approved and resolved by ****. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have a speaker that i used for almost 2 years i bought from **** i contacted them saying it is not working and they confirmed it can not be repair told me nothing can be done i asked for a replacemetn they said we can offer you a 20$ discount on a new one.. absolutley ridiculus you buy a product and they dont even TRY to repair it... and they customer service was AWFUL never ever going to use them worse business ever..

  Business Response

  Date: 03/13/2024

  3/13/2024
  
  This letter is in response to Complaint No. ******** dated 3/5/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer to discuss his concern. While we have attempted to resolve this matter amicably with multiple options as the products warranty has expired. We understand the customer remains unhappy with our provided options; however, he is welcome to contact our Service team should he change his mind. **** considers this matter closed; we welcome the customer to contact us directly to help.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:03/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a pair of headphones that were nearly $500 from Bose. The estimated delivery date was almost a week ago, and they still havent been processed or shipped. This wouldnt be a huge issue, but when I contacted customer service I was treated horribly. They wouldnt respond to my simple questions, and instead gave me the same four responses almost as if they were mocking me. I did this two days in a row. I feel that they intentionally wasted my time in order to get me to hang up. I now am out $500 with no idea when the order will be on its way to me. I work at sea on a ship and can only pick up mail once a week. I tried explaining this to no avail. This may not seem like a big deal to a large corporation, but its a lot of money to me. I cant believe how I was treated by their customer service. I felt that I needed to do more than just fill out the survey that they emailed me. I want to warn others to be careful giving their money to this company.. they do not treat their customers well.

  Business Response

  Date: 03/08/2024

  3/8/2024
  
  This letter is in response to Complaint No. ******** dated 3/1/2024which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director attempted to contact our customer by both phone and email. While we have been unable to reach her, it is our understanding that the matter is resolved. However, the customer is encouraged to contact our Global Escalation Director directly to provide an alternative resolution. While **** now considers this matter closed, we do hope to hear from our customer in the future.

• Initial Complaint

  Date:02/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against **** regarding the mishandling of a shipment that was lost by *** and ****'s failure to resolve the issue. On 12/25/2023, I placed an order with BOSE for the Quietcomfort Ultra Black, New Model, and paid $324.79. **** shipped the product on 2/7/2024, over 1 month after the order date. **** stated the product was shipped via ***. When I tried to pick up the order from the *** store, I had discovered it was lost by ***. The *** employee advised me to contact the sender, which is ****, to resolve the matter. *** informed me that the sender, ****, would be the only one able to file a claim, and that *** had a "contractual agreement with the sender" and "all resolution would be done directly to the sender". I contacted ****'s customer service team multiple times and have been met with nothing but run-arounds, delays, unhelpful responses, and a lack of accountability. It has been months of these delays. I have waited patiently and provided all relevant information regarding lost shipment, yet **** has failed to resolve the situation. I demand that **** take immediate action to either locate and deliver the missing shipment or provide a full refund for the purchase. Additionally, I expect a compensation for the inconvenience, frustration, wasted time, and financial burden caused by this ordeal.

  Business Response

  Date: 03/08/2024

  3/8/2024
  
  This letter is in response to Complaint No. ******** dated 2/29/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter is being resolved, and the customer is pleased with our response. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 03/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Ryrixx ********

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Bose soundsport headphones directly from Bose. Product offers satisfaction guarantee and warranty. Charge port cover fell off device (this is a technical error as it impacts the waterproof performance). This appears to be a common latent defect ******* search shows hundreds of people with the same issue). Called into Bose and they wanted to replace with an inferior product and charge me $80 to do so. I said I didn't agree and wanted to talk to a supervisor, at which point they hung up the phone on me.

  Business Response

  Date: 02/28/2024

  2/28/2024
  
  This letter is in response to Complaint No. ******** dated 2/27/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 02/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Bose NC700 with a Bose USB Link Bluetooth module. I have been having issues with Bluetooth connectivity and connection with Teams / Zoom -- the device keeps disconnecting. I need this for my work and due to ****'s reputation, I went ahead and purchased both products. I have contacted support and they tried upselling me to a new product (around $300) plus take my old device back instead of trying to offer a viable solution. My **** is also lose from the body where the earcups are, sometimes it slips off and I have to pull it back up. Please offer a better solution.

  Business Response

  Date: 03/08/2024

  3/8/2024
  
  This letter is in response to Complaint No. ******** dated 2/27/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an A30 Aviation Headset from ************ online on November 19, 2023.Order Number: B000464096 , Order Total: $1,920.89. Paymet Methods: ************************** (4190)My Boss Account email: *********************** After I received the item I chose to return it on the official website. I received an email from **** asking me to send the package back by ***.*** tracking number: 1Z41773E9193750130. Delivered On: (Monday, November 27 at 12:00 at Dock)But untill today I still haven't received my refund. I have called Bose officials six times and every time the response has been the same. They said they are still conducting an investigation.A couple weeks ago I still could see the progress of my return in my Bose account, but now I can't even find the status of my return in my account. But what is clear to me is that I sent the item back (unopened, no damage) and *** delivered the package successfully to Bose. the steps I took to return the item were exactly the same as the ones that were sent to me by **** in relation to the return.I as a consumer now please BBB to help me. Let Bose Corporation pay me back this unpaid amount at the earliest possible time. Thank you!

  Customer Answer

  Date: 03/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:02/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped a faulty headphone to Bose ****** for repair/replacement on January 16th using the *** prepaid label they provided. The Bose reference number is B000876297 for QuietComfort Ultra headphones. Whenever I contact Bose customer service for an update on my replacement headphones, I am told they recently made a warehouse change so there is a backlog on fulfillment. It is now February 25 and I still have not received my replacement headphones. Their call agent seems to be incapable of dealing with this issue and can only ask me to wait. I am grateful Bose offers repairs, but it should not take months to resolve.

  Business Response

  Date: 02/27/2024

  2/27/2024
  
  This letter is in response to Complaint No. ******** dated 2/24/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Customer Escalation Director contacted the customer and had a direct phone call with him and followed up via email. After a thorough investigation, we have determined this matter to be closed. The customer has the direct contact information of our Global Escalation Director should he have any additional questions.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. 

• Initial Complaint

  Date:02/22/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned the headphones from Bose.com because I liked the latest model ones that just came in. I called them, initiated the return, and shipped back the original headphones. They got delivered on Oct 9, 2023, via *** Tracking: 1Z4019RY9096442351 I have been waiting since then and never got my money refunded to my credit card. I have called Bose many, many times, but their phone reps put me on long holds for hours, or they tell me they have escalated the issue and someone will call me back, but no one has ever called back. I still didn't get my refund.

  Customer Answer

  Date: 03/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************