Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bose Corporation has 21 locations, listed below.

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• 

  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Factory Store

  1800 Military Rd Niagara Falls, NY 14304

• 

  Bose Factory Store

  800 Highway 400 S # 370 Dawsonville, GA 30534

• 

  Bose Corporation

  200 Carolina Pines Dr Blythewood, SC 29016

• 

  Bose Factory Store

  6699 N Landmark Dr Ste C105 Park City, UT 84098

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: B001007972 There is a problem with the shipping address as **** does not ship to a PO box. I was not warned about it and the system happily accept my shipping address. Then they shipped my package through **** Called them and they won;t change the address as they originally promised, and they refused refund even when the package is not deliverable.

  Business Response

  Date: 02/27/2024

  2/27/2024
  
  This letter is in response to Complaint No. ******** dated 2/21/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 02/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  The head office called me and at least attempted to resolve the issue. However, my complaint remains that one of their customer service supervisors gave me wrong information and refused to escalate, which was very unprofessional. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased New Bose QuietComfort 45 Headphones and the storage case zipper was broken. I started a case with **** via chat, case# ********, and every time I chat for months and months they say they are out of cases and to check back later.It's been over 6 months now of getting the run-around.

  Business Response

  Date: 02/22/2024

  2/22/2024
  
  This letter is in response to Complaint No. ******** dated 2/20/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 02/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  **** has done nothing at this point, the customer is not satisfied.  **** contacted me via phone.  They did not want to just send a new headphone case and they provided an option to send a new set of headphones of a different model and for me to have to return my headphones.  They said we could communicate via email, I received an email on 2/22 and responded with and inquiry with several links for them that well their new Bose headphone case for my headphones that they could order and have sent to me instead of going through sending entirely new and possibly different headphones and having to return my existing headphones. 

  I received no reply to that email.

  I sent an email on 2/23 to see if they received my inquiry and suggestion to just mail a case, no reply.

  It is now 2/26, no reply, nothing has been done.

  This is just more of the same run-around that I got when on chat with **** for 6 months when they said repeatedly they'd simply send out a replacement headphone case.........and never did.
  
  Regards,

  *****

   

   

  Business Response

  Date: 03/08/2024

  3/8/2024
  
  This letter is in response to Complaint/Rejection No. ******** dated 2/20/2024which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager reconnected with our customer and had a productive telephone conversation with him. It is our understanding that this matter is now resolved,and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:02/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I returned a speaker and according to the tracking it was returned to Bose 12/27. I still havent received my refund. I called and they said they would give my information to another department. I never heard back. I emailed never heard back. I messaged them on Thursday and they said they needed another 24 hours never heard back. Im out over 300 dollars and I dont have the speaker because I returned it.

  Business Response

  Date: 02/27/2024

  2/27/2024
  
  This letter is in response to Complaint No. ******** dated 2/18/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.
  
  

  Customer Answer

  Date: 02/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A piece of my Bose 700 fell off that cant be replaced. I do not want to replace an entire pair of headphones because I cant buy a tiny piece of plastic. This has already happened before. This is such a bad design. The ear cups now wont stop falling off. I have uploaded a picture of the side that is now missing the plastic cap that holds the ear cups on with the other side that still has the cap so you can see exactly the piece I am referring to.

  Business Response

  Date: 02/21/2024

  2/21/2024
  
  This letter is in response to Complaint No. ******** dated 2/15/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 02/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pair of refurbished Sound Revolve plus II speakers directly from ****. At that time, ****** was selling these same speakers NEW for less Money. I felt that is was wiser to purchase them directly from Bose in case I had any problems. Holy cow was I wrong. Ive wrapped up 14hours cumulatively with Bose customer support trying to resolve the issues that Ive had with my speakers. Over and over and over Im greeted with extremely poor quality customer support. The speakers constantly and consistently shut off by themselves. They will unpair themselves randomly from the audio device. They are difficult to pair together in the apps stereo mode and will take serval attempts and app crashes before they will connect. After all that, they glitch and skip the audio or say connected but play nothing.While trying to make a repair claim, the representative from **** argued with me that the item I have, doesnt exist based on the Bose serial number on the device. Its typical to spend 2 hours or more on the phone each time I call with the shortest call being 43 mins. I mailed both speakers in for repair in the same box after spending 2.5 hours repeating the same complaint to the representative. Still, they managed to loose my speaker. I mailed it December 21st 2023 I just got one of the two speakers back today Feb 13 2024. It took 7.5 weeks to return to me an un repaired speaker due to unreadable serial numberIm extremely frustrated that I have not been invited to the Bose Christmas party as have invested an employees amount of time and effort trying to get two working speakers like I paid for and still do not have. I want **** to make this right and send me new speakers. Its inappropriate for your refurbished speakers to be so poor quality and your repair procedures require a TON of effort from me to keep on track and ultimately produce no results..Im 7.5 weeks without speakers and 14 hours of time when I should have just went to Costco,buy new

  Business Response

  Date: 02/21/2024

  2/21/2024
  
  This letter is in response to Complaint No. ******** dated 2/13/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 03/10/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  In regards to complaint ********. I just received an email saying that the Better Business Bureau consider my case closed because I havent responded. I am still going back-and-forth with **** currently now today Wednesday, March 6 we are working towards a resolution and is not resolved. Please adjust the case ******** to reflect that it is still ongoing 

  Business Response

  Date: 03/13/2024

  3/13/2024
  
  This letter is in response to Complaint/Rejection No. ******** which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager reconnected with our customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 03/14/2024

  its not for Bose to decide my satisfaction. I have been mislead by Bose multiple times. Once I am satisfied, I will indicate that. Currently Im waiting for the replacement speakers to show up and once im confident the issue is resolved I will display that satisfaction. 
  

  best,

  -*****

• Initial Complaint

  Date:02/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Bose for Mishandling Lost Shipment Issue.I am writing to file a formal complaint against **** regarding the mishandling of a shipment that was lost by **** and ****'s failure to adequately resolve the issue.On 01/02/2024, I placed an order with **** for the Quietcomfort 45 refurbished headphones and paid $150.26, with the expectation that it would be delivered promptly and securely. However, upon tracking the shipment, I discovered that it had been lost by *** during transit. I promptly filed a claim with **** provided all necessary documentation, and cooperated fully with their investigation. After their thorough assessment, *** concluded that the package was indeed lost and advised me to contact the sender, which is ****, to resolve the matter.Despite numerous attempts to communicate with ****'s customer service team, I have been met with nothing but delays, unhelpful responses, and a lack of accountability. It has been a month of these frustrating delays. I provided all relevant information regarding the lost shipment, including the *** claim details and purchase confirmation, yet **** has failed to take appropriate action to rectify the situation. As a consumer, I rely on companies like Bose to uphold their end of the transaction by ensuring that products are delivered safely and efficiently. However, their negligence in handling this matter has left me without the item I paid for and without any satisfactory resolution.I demand that **** take immediate action to either locate and deliver the missing shipment or provide a full refund for the purchase. Additionally, I expect compensation for the inconvenience, frustration, and wasted time caused by this ordeal.If **** fails to address this matter promptly and to my satisfaction, I will be left with no choice but to escalate this complaint to relevant authorities and pursue further action to seek redress.Sincerely,***************************** *****************

  Business Response

  Date: 02/15/2024

  2/15/2024
  
  This letter is in response to Complaint No. ******** dated 2/13/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter is resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 02/16/2024

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I also want to add that I appreciate the fact that **** responded to my complaint promptly and was courteous enough the acknowledge the unnecessary lag regarding my issue. That being said, I do wish that **** works on improving their base level customer service and provide them with adequate training so we do not have to involve a third party to resolve minor issues. All the same, Im grateful they responded amicably.

  
  Regards,
  
  *****************************

• Initial Complaint

  Date:02/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number R000318558 returned more than 30 days , no refund provided , called many times agent not helping,

  Business Response

  Date: 02/14/2024

  2/14/2024
  
  This letter is in response to Complaint No. ******** dated 2/13/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 02/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 4 pairs of ear buds from Bose 1st problem is tried to register product for warranty called numerous times because I was unable to register them online. I have been told it will be fixed so many time with the last time being told they will reach out to me still dead silence. One pair never worked sent back immediately this was the black paid they were sold out of this type I preferred old product. They said dont worry we will give you the new type send yours back and once we receive yours you will see the new pair in 4 week. None yet! Contacted them have a reference number and a case number now the run around is another 10 business days. I have spent so much time on this I have no patience. I have included all the purchased products to this file ******* receipt showing they received on Jan 9/2024. The other 3 pairs the serial numbers on the box are not recognized by them and they have no idea why. All were purchased online directly from BOSE. Received an email 3AM this morning now after I blew up they will look at my case and they are referring to the wrong pair being sent back, the blue pair and these ones I have and they work.

  Business Response

  Date: 02/22/2024

  2/22/2024
  
  This letter is in response to Complaint No. ******** dated 2/13/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with her. It is our understanding one of two matters were resolved. The 2nd matter involving a unique internal error, has been escalated to the proper team for further investigation. While this may take significant time to resolve, the customer will not be impacted as we have her product serial numbers and dates of purchase as she purchased the products directly from Bose. We regret the inconvenience to the customer; however, this will have no impact on her purchase or warranty. We feel her primary issue is resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.
  
  

  Customer Answer

  Date: 02/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:02/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the ** Ultra Headphones on December 7th with an expected ship date of December 12th. However, the headphones were not shipped on the 12th. I contacted support to my the shipping address changed as I will be on an extended vacation from my primary residence and I would not be at the submitted location when the headphones arrive. Support told me that they cannot change the shipping address and there is no way to cancel the order either. The only way is to change the address once the product ships via *** (for free). I confirmed this with two representatives and waited till the product shipped. Once I got the tracking information, I attempted to change the address and was prompted with a charge, and then an error telling me the shipper does not allow this package to change addresses. I contacted support again for them to tell me that there is no way to change the address or cancel the order.A signature was required for the delivery but no one was home to give the signature yet they left the package at the front door. When I returned a month later, the package was not there and I was lucky that a friend had retrieved it for me. I am disappointed by the misinformation given, and the inability to cancel. There is a large chance that my package would not have been there after a month and I would be out over $400 because I could not change the address or cancel.

• Initial Complaint

  Date:02/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction was on November 19, 2023.The amount I paid was $1920.89 The order number is B000463943 I returned the item on Wednesday, November 22, 2023 Return Number is: R000279152 The item is a Bose A30 Aviation Headset, I have contacted them multiple times, and all I received was that they would check on it, and never heard back from them again. I sent an email last week and they still have not replied, they never tried solving the issue.

  Business Response

  Date: 02/27/2024

  2/27/2024
  
  This letter is in response to Complaint No. ******** dated 2/11/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.