Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Factory Store

  1800 Military Rd Niagara Falls, NY 14304

• 

  Bose Factory Store

  800 Highway 400 S # 370 Dawsonville, GA 30534

• 

  Bose Corporation

  200 Carolina Pines Dr Blythewood, SC 29016

• 

  Bose Factory Store

  6699 N Landmark Dr Ste C105 Park City, UT 84098

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been many days since i returned my ultra headphones and i havent received my replacement.REFERENCE NUMBER B000923578 I have tournament next week and i wish to receive my replacement asap as i have already returned the defective one long ago.

  Business Response

  Date: 02/21/2024

  2/21/2024
  
  This letter is in response to Complaint No. ******** dated 2/11/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager has ensure the shipment of our customers product and sent him an email to confirm. It is our understanding that the matter ia resolved, and the customer is satisfied. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:02/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the white earbuds and received the blue. Also the right earbud is not working and I can't get customer support.

  Business Response

  Date: 02/21/2024

  2/21/2024
  
  This letter is in response to Complaint No. ******** dated 2/10/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager has attempted to contact our customer by both phone and email. After multiple attempts we have been unsuccessful.We are eager to help resolve this and encourage the customer to contact us if support is still required. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:02/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from Bose on Jan 19, **** with a delivery estimate of 2-days. After 3 weeks, 4 customer service transactions, and a promise of an upgrade and I still never received any product. **************** reps just continued to "raise my request". My guess is that **** didn't mean to sell me the product at such a discount, when they found their mistake they put me off indefinitely. They also will not let me cancel my order and get a refund.Bait and switch tactics.Order# B000893737 I just want my order, the upgrade promised would be nice.

  Business Response

  Date: 02/13/2024

  2/13/2024
  
  This letter is in response to Complaint No. ******** dated 2/8/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer via email and shared the necessary information with our customer. It is our understanding that the matter is resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 02/14/2024

  Better Business Bureau:
  

  Bose has had a long history of outstanding customer service and quality products.  They were very receptive to my feedback, I am confident they are improving their customer service experience.  My specific needs were addressed and I will continue being a regular customer. 

  
  Regards,
  
  *********************************

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a new replacement Bose Soundsport earbuds to me a while back because the ones I had originally were defective. I've had the replacements unopened and never used put away because I was using another pair earbuds until they stopped working. I just opened the Bose earbuds to start using them and I plugged them in to charge the battery but the battery doesn't hold any charge at all to power them up. To make things worse the power button broke just by holding it down a few seconds and i was just following the instructions. Bose products are known for there performances and quality but in this case it clearly shows I was sent a defected product from there manufacture. I know that the product comes with a two year warranty and it expired but it's not my fault that they gave me these brand new defected earbuds. All I want is something that works in exchange to be happy! I enclosed a picture and if the light indicator is blue that means it charge. When it's a blinking amber ***** it's charging and that's all it does.

  Business Response

  Date: 02/09/2024

  2/9/2024
  
  This letter is in response to Complaint No. ******** dated 1/31/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:01/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against **** regarding a trade-in & upgrade transaction. On 12/19/23 I initiated a trade-in of QuietComfort 35 for QuietComfort Ultra. According to **** ref.# B000880800, trade-in was received 12/27/23. However, I have yet to receive my product despite the 5-day turnaround guarantee.After receiving no contact from ****, I contacted Customer Support on 1/10/24. I was informed my payment failed & instructed to make payment #2, remitted same day. Despite attempts to resolve the issue, incl. contacting Bose multiple times between 1/16-25/24, case# ********, the issues continued. On 1/25/24, I was informed my payment failed again & instructed to submit payment #3. This pattern repeated with promises of resolution, during which my case was closed & a new case opened, case# ********.Despite assurances my order was processed, no confirmation email was received. During 1/26-30/24 communication to Support, I was told that my order was being processed & to wait for a shipping confirmation email. On 1/30/24, I was informed my payment failed yet again & instructed to make payment #4, which I did. Finally, on 1/31/24, I was told that my payment was successful but the order was "stuck in a glitch." I was informed my case had been escalated to the "back office" for review & resolution by 2/8/24. However, Support refused to provide a payment confirmation email nor escalation contact information. The call abruptly ended when Support hung up on me. This prolonged & frustrating experience with ****'s Support has resulted in significant *************************** regarding the status of my order. I am deeply disappointed by the lack of ************************** from **** despite my repeated efforts to address the issue.I request **** promptly resolve this matter by providing written communication, order status confirmation & timely purchased product delivery. Additionally, I urge Bose to improve their customer service procedures to prevent similar issues.

  Business Response

  Date: 02/09/2024

  2/9/2024
  
  This letter is in response to Complaint No. ******** dated 1/31/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager attempted to contact our customer by both phone and email. While we have not received a response, we are confident this matter has been resolved satisfactorily. The customer has specific details, should he need to reach out with any concerns. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Bose Soundsport headphones in January 2022. A few months ago the headphones stopped charging. I have reached out to Bose about their defective product and their resolution was to offer me a refurbished pair that I would have to pay for. I am unhappy with this resolution because their product is defective and I do not believe I need to pay for the malfunction. I have taken really good care of these headphones, only using the charging cable provided and keeping the headphones in a case. The inability to charge is a defect and I would like to replace this item for an identical pair that works properly. Thank you, I look forward to hearing back from someone at Bose that can help. Over the years we have purchased countless Bose products for the home as well, and we have always has a good experience. This is the first time I have been shocked to find there was no suitable solution offered and I expected a quick resolution which has not been provided. Thank you, *****.

  Business Response

  Date: 01/31/2024

  1/31/2024
  
  This letter is in response to Complaint No. ******** dated 1/30/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:01/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Bose Ultrsound bar and a refurbished speaker as a part of the Black Friday sales as a Christmas gift for our family. On Christmas, my husband set up the Ultra soundbar but was not able to get the **** to connect to our ****** We spent hours on the phone with a Brisith lady. She was helpful but the call kept disconnecting. We called and called, in the end, she was not able to resolve the issue. She suggested that we send back both the Ultra soundbar and the refurbished speaker and order another Ultra soundbar and a different protable speaker, as it would interface with the Ultra soundbar better. She said the refund would be processed as soon as it arrived at the facility. We decided to repurchase without getting our refund first on the advice of the British lady who assured us that returns were smooth and that our money would be back to us very shortly. Unfortunately, she sent us 2 shipping labels for the Ultra soundbar. We called in, on Dec 27th, we sent the original defective soundbar back with one of the two *** labels, we sent the refurbished speaker back on its label. Weeks later, after tracking and seeing that the items had arrived Jan 2, and calling **** several times we were first informed it would take **** business days to process. That passed. We called again to speak to a manager who said that it would take ***** business days. It was also confirmed that there was an issue because of the two labels that we had called about on Dec 27th. He then told us it would take an additional ***** business days to get the refund due to this issue, which is unacceptable. I am nearly a month from when **** received the return at their facility and still no refund for the Ultra soundbar, the more expensive of the two, and the manager we spoke to was changing the story as he went. We are losing our confidence in **** and they have gone beyond what they claim is their return timeframe and have confirmed several problems on their part. This is wrong.

  Business Response

  Date: 01/31/2024

  1/31/2024
  
  This letter is in response to Complaint No. ******** dated 1/28/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should they have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint against Bose Corporation is due to a purchase made 10/4/23, for two mini speakers that were returned together. The amount was for $289.44 Order# B000274650. The speakers arrived and were returned together, but I have made several attempts to get my money back, and I have not received a refund, but constantly told that one will be issued. I want a refund for the items that I returned to the company. *** return label: 1Z4019RY9099827181

  Business Response

  Date: 02/05/2024

  2/5/2024
  
  This letter is in response to Complaint No. 21202603 dated 1/26/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved,and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 02/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  My name is *********************, and I was just informed that my complaint against Bose Corporation was closed based on the statement that was given to BBB, and perhaps due to lack of response.  I was unaware that ********** had responded to the complaint, and that a follow-up message (awaiting my response to **********) was sent to me because I had spoken to someone from what I think was customer relations, when I had contacted Bose customer service early February after at least three attempts to get a full refund for the order that was shipped back to company.  I spoke to a customer service representative on what I think was 2/2/24, and I requested for at least the third time with verification that the company received their product in the mail.  Since she was giving me the run-around, I requested to speak to a supervisor, and I was placed on hold for at least 30 minutes to speak to a supervisor.  I was not able to speak to a supervisor, but instead a representative from what I think is customer relations, in which the phone call turned into a brief discussion about my Better Business Bureau complaint.  I was informed that ********** cannot issue me a refund back to my original form of payment; therefore, would have I would have to receive a refund in the form of a check by mail.  I agreed to the form of refund, and since that conversation back in the beginning of February, I have yet to have received my refund by mail.
  
  Thank you,
  
  ********************* 

  Business Response

  Date: 02/27/2024

  2/27/2024
  
  This letter is in response to Complaint/Rejection No. ******** dated (originally) 1/26/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager has attempted to reconnect with the customer by both phone and email since receiving the rejection of resolution. We have been unsuccessful in our attempts. However, we have confirmed internally that the matter is resolved. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i placed an order for a pair earbuds online. Order #B000872106. The order was placed on 1/13/2024 and now 11 days have passed and **** has not shipped my item or they don't know what happened with the item in stock. This is too long to wait for an order. Just to remind you that there are dozens of companies out there making headphones too such ******** Beats, Apple, etc. If you don't provide the right customer service then we will switch brands. We have a choice where the service is good and the product. In this case **** is late and no show of the headphones I ordered. I was told running late, maybe this week in stock and so forth, Too many excuses. I got charged on my card but no item.

  Business Response

  Date: 02/01/2024

  2/1/2024
  
  This letter is in response to Complaint No. ******** dated 1/24/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 02/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/08/2022 I purchased Bose NC Headphones 700 Silver at local store. These are suppose to hold a charge for 20+ hours. Slowly these have lost charging (Batteries). I have had to do firmware updates (which the headphones are up to date) and have taken all the suggested steps over the course of less than two years of owning these headphones to try and fix this issue. I have had to contact them to replace cracked ear pads last year which they sent to me at no charge. I have tried to contact them twice now as I have googled and there are tons of others who have had this same issue with their headphones. When you spend $329.00 (these are $379 headphones that were on sale at that time) for headphones you expect them to last longer than this! On their website they say they offer TWO year warranty but ONLY if you buy from them directly. I still have my receipt fom date of purchase, original packaging and book, no where in the book at the time of purchase does it say how long your warranty is, only a LINK to go and type in on a computer/phone web. The only offer made to me TWICE is an UPGRADE and pay $320 for a new pair with the "TWO year warranty". Headphones that cost this kind of money should last longer than TWO years! So should the battery! I am highly and utterly disappointed in this company and this does not encourage me to invest in another pair again. I will save my money and look for another brand at this point.

  Business Response

  Date: 01/29/2024

  1/29/2024
  
  This letter is in response to Complaint No. ******** dated 1/22/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 01/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  I appreciate the company working to resolve this issue.
  
  Regards,
  
  *********************