Business Profile

Electronic Equipment Dealers

Bose Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

485 total complaints in the last 3 years.
170 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have no legal rep ** ****** they gave a goodwill with no operator on it. They say it's impossible to ship headphones to ******.te They do not call on request, no option to talk to management. Nightmare
Customer Answer
Date: 01/31/2024
I have not heard from the business in response to my complaint. They offered me a replacement but I cannot get any details on that - I sent to them a set of headphones 8 days ago and they remain silent despite my e-mails.
Best,
Patryk
Business Response
Date: 02/05/2024
2/5/2024

This letter is in response to Complaint No. ******** dated 1/19/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.
Customer Answer
Date: 02/09/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
As per my conversation with ************************** from Bose I was ascertained that would get the replacement in 7 to 10 days top It has been more than 14 days. I said expressis verbis : once I get a functional product I will close the case. She accepted. Having a mutual agreement we proceeded to replacement closure. I was left with no refund no headphone and tricked I would make it ********* feel scammed.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
Regards,
Patryk

Business Response
Date: 02/21/2024
2/21/2024

This letter is in response to Complaint/Rejection No. ******** dated 1/19/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive email exchange with him. While there were some challenges it is our understanding that the matter is resolved,and the customer is pleased. **** now considers this matter closed.
We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.
Initial Complaint
Date:01/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased speaker from BOSE on line. The arrival date changed to a later date after I ordered it but needed it before then. A **** rep told me to refuse the package upon delivery. I did so on Dec. 29. **** claimed I would have a refund by 10 business days. Not so. I called and their staff member said I should have it within 17 days. I still don't have it and it is past the 17 days. I want my refund. A staff member confirmed they received the package back after I refused it. I have called several times and messaged them. No one has ever returned my messages to resolve this problem .
Business Response
Date: 01/29/2024
1/29/2024

This letter is in response to Complaint No. ******** dated 1/18/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive conversation with her. It is our understanding that the matter is being resolved, and the customer is pleased. **** now considers this matter closed.
We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.
Initial Complaint
Date:01/15/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the Bose Quiet Comfort Headphone Moonstone Blue on 12/28/2023 and received order confirmation via email and eta of 1/8/2024. Product was not delivered, so. I contacted customer service who stated the product would be delivered prior to the end of week. 2 days later, I received text to send payment again because **** waited longer than the 72hrs to complete the order. I paid for the product again, but still did not receive. I contacted **************** again who stated the product was out of stock, but is in stock and I would receive very soon. I still did not receive. 1/12/2024, Customer Svc Rep stated it would be sent. 1/15, contacted **************** again and was told the order needed to be canceled. I asked not to cancel, but **** canceled anyway and stated I need to reorder. I checked my Bose and saw he canceled the initial order. I am now being told that I need to reorder. I am so frustrated with Bose **************** as now my bank thinks there is fraudulent activity with ****. Please assist with speaking to **************** Management and not Supervisor. You can look at tkt #********. Also, the chat did not assist either. Something is definitely wrong. Note, I have purchase many Bose products and this is the 1st time I have encountered so many issues.
Business Response
Date: 01/19/2024
1/19/2024

This letter is in response to Complaint No. ******** dated 1/15/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.
Customer Answer
Date: 01/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*****************************
Initial Complaint
Date:01/15/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Number: B000658978 Date: Tuesday, December 5, 2023 I placed an order on above date to ************** stated it was delivered on Dec. 8th 2023 but nothing was delivered to my address and the picture shown on the *** site was not my address. I believe *** may have stole the package and falsified the picture. Upon contacting **** they told me to file a claim with *** for ****** dollars (non sale price) which I did and they told me not to worry because they would send me another sound bar and also conduct an investigation. I have been waiting such a long time for a reply from then and nothing. Today I called Bose and they told me the case was closed. I talked to the agent there who was not able to help me so I was then transferred to a supervisor who offered me a 30 % discount if I purchased another one. I told the agent I already paid for one so why would I have to pay again. I have purchased from Bose before with no problems at all. I want them to replace the item I paid for that I never received or credit me.
Business Response
Date: 01/19/2024
1/19/2024

This letter is in response to Complaint No. ******** dated 1/15/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.
Customer Answer
Date: 01/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:
**** contacted me and they were very understanding in the matter and took care of the Problem. I am very happy that their customer service agent for being so professional. I will continue to be a good customer of ****. Also their products are the best. I believe the problem was caused by the shipper *** but **** took care of me. Thank You **** !! ( great service )

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

****************
Initial Complaint
Date:01/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order on 11/25/23, the order has not been fulfilled after 7 weeks. They have a pre authorization on my credit card for the past 7 weeks and say they are unable to cancel my order. I have since purchased the product elsewhere due to the delay. **** support told me they cant cancel my order and to call my credit card to have them cancel the pre-authorization. My credit card says the only way to do that is to cancel my entire credit card, which is too disruptive. **** support said they would monitor the order and do a return to sender once its shipped. I have a hard time believing a company this size cannot cancel an order and theyve held >&1k hostage for 7 weeks because they sold products that they didnt have in stock.
Business Response
Date: 01/18/2024
1/18/2024

This letter is in response to Complaint No. ******** dated 1/12/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.
Initial Complaint
Date:01/11/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I send out two of my Bose headphones to **** to trade up for the latest model back in December however I didnt realize it would take so long. When finally the order was send via *** the label was wrong. I tried with *** to fix but only the sender can fix and **** never did. Still never got one of them and the other I had to go to a *** store to get it. At this point Im so annoyed that I want my money back. The address on the label does not exist and they dont understand that also it its almost a month since I ordered and Im not in ******* anymore and they wont help me fix the delivery address
Business Response
Date: 01/19/2024
1/19/2024

This letter is in response to Complaint No. ******** dated 1/11/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.
Initial Complaint
Date:01/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June 2023, I bought a pair of Bose QC Earbuds II. However, I have been experiencing frequent disconnections from my phone and struggling to reconnect them. In October, I contacted **** and expressed my frustration. The representative offered to replace the Earbuds, which I agreed to. I received the mailing label and awaited the replacement buds. However, in early November, when I inquired about the status of the replacement, I was informed that it would not be sent until they received the pair I currently have. This information was not initially communicated to me. Now I am left wondering what to use for the two weeks it will take for the replacement buds to arrive. I am still dealing with these faulty Bose Earbuds and I would appreciate it if someone from Corporate could contact me to provide a satisfactory resolution to my problem.
Business Response
Date: 01/19/2024
1/19/2024

This letter is in response to Complaint No. ******** dated 1/11/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.
Customer Answer
Date: 01/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. After discussing with their team, **** made an exception to ship my replacement earbuds prior to receiving the old pair back, which was a satisfactory solution to my issue. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***********************
Initial Complaint
Date:01/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my bose headphones (BOSE QUIETCOMFORT ULTRA EARBUDS) on Dec 12 of 2023 and did not receive them until Dec 14 of 2023. In this short time, there is a malfunction within the headphones that is a known issue with crackling coming from one of the ear buds. I attempted trouble shooting steps as suggested per the Bose website without success. I called the Bose customer service team today on the 10th. There is no resolution unfortunately so the headphones have to be replaced. This much I agree with. The issue is that they want me to either accept the issue and not use the "aware" mode which in my mind is a safety issue and also not accepted or they wanted me to send my headphones back first leaving me without the headphones that I purchased that I need for my job as well as for my personal enjoyment (listening to music at the gym, etc). I use them every day for work as I work from home and am in meeting constantly. I need them to reduce the noise (which works currently). I'm okay with a replacement, but I only wish for them to send me the replacement first where I would most certainly send the old ones that aren't functioning back. This wasn't acceptable to them.
Business Response
Date: 01/19/2024
1/19/2024

This letter is in response to Complaint No. ******** dated 1/10/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.
Initial Complaint
Date:01/11/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Failure to send replacement for damaged product under warranty. Wants me to send damaged product first. Others have stated they sent their damaged products, claiming **** lost record of it. I'm asking that **** sends the replacement first then I'll send the damaged product.
Business Response
Date: 01/19/2024
1/19/2024

This letter is in response to Complaint No. ******** dated 1/9/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager has attempted to contact the customer by both phone and email. We have not made contact and invite the customer to call us directly to discuss his concern.**** now considers this matter closed.
We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.
Customer Answer
Date: 01/19/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The response from Bose is unacceptable. Other customers have made complaints about **** losing products sent in for replacement. The only solution that is acceptable; is for Bose to send replacement with return label for defective product.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 01/23/2024
1/23/2024

This letter is in response to Complaint/Rejection No. ******** dated 1/9/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. Our **************** Manager has contacted the customer to further understand the customers concern. Regrettably,the customer does not agree with our process and policy regarding replacement products. The customer was also provided a second option to help but did not wish to proceed. **** now considers this matter closed, however if the customer changes his mind, we would be delighted to resolve this for him.
We encourage the customer to contact ****, at **************,should he have any further questions or concerns.
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Unfulfilled Product ************************** and Inadequate Resolution Attempts I am submitting this complaint against Bose Corporation regarding an unresolved issue with an order placed on December 08, 2023. The transaction, amounting to $203.20, was made under order number B000675091, and the corresponding case number documenting the incident is 1168142.Despite repeated attempts to reach a resolution, **** has failed to deliver the purchased product within the stipulated time frame. I have diligently contacted the company multiple times, only to be met with unfulfilled promises and inadequate responses.I was promised delivery on three separate occasions, none of which were honored. This consistent failure to meet delivery commitments has resulted in significant inconvenience and frustration on my part.To exacerbate matters, **** attempted to address the situation by offering a small partial refund on the product. While I appreciate the gesture, it is important to note that a partial refund does not adequately resolve the core issue at hand, which is the non-delivery of the purchased item. A partial refund does not compensate for the time, effort, and inconvenience caused by the repeated delays and unfulfilled promises.The lack of transparency and communication from **** has only intensified the problem. Despite my efforts to seek clarity and updates on the status of my order, the company has failed to provide any meaningful information or a concrete resolution plan.I have exhausted all available channels in an attempt to resolve this matter directly with ****, but the company's responses have been unsatisfactory and unhelpful.Additionally, I believe that a more appropriate resolution, considering the repeated delays and inconvenience, should be offered to rectify the situation adequately.Thank you for your attention to this matter. I trust that your involvement will facilitate a fair and satisfactory resolution.
Business Response
Date: 01/18/2024
1/18/2024

This letter is in response to Complaint No. ******** dated 1/8/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

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Bose Corporation is NOT a BBB Accredited Business.