We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronic Equipment Dealers

Bose Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bose Corporation has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 485 total complaints in the last 3 years.
    • 170 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/07/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bose Incorporation.I am a die heart Bose FAN and reaching out to you as a last resort after having a terrible experience with Bose customer service (contact center and message support). I will keep this message short and expect a resolution (unlike only assurances and false promises that I got from customer support).Since May 23, I am awaiting a delivery of remote control (BOSE Lifestyle 650 home entertainment system) item no - ************. Since ******** hasn't been able to deliver it to me as stock is not available with them. I have had ~10 connects with customer service (phone and message both) and got multiple updates (right and wrong) of product availability, incorrect ETA and got back cover of the remote control today (instead of remote control as original order).This product is not available with any of your retail partners ********* Target and Best buy) as well. As a music and movie lover, I am not able to use my home theater system (despite paying a high price for it) due to remote control unavailability. Appreciate your attention and help in this regard.Regards,********************* Order nos for the product - N057334800 (July 23), N057415776 (Oct 23), B000827091 (Dec23)Case nos that are closed without resolution - *********, ********, ********

      Business Response

      Date: 01/08/2024

      1/8/2024

      This letter is in response to Complaint No. ******** dated 1/6/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive email exchange with him.It is our understanding that the matter is resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:01/04/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 15 2023 I placed an order for earbuds. I received that order defective. the order was returned and ******* offered to upgrade the earbuds to a newer model. I have not received this. I called the Company and was advised that the color was on back order. The non- US based rep could not understand what I was saying. and refused to transfer me to a US based person. They claimed to have canceled the return and re-created an order and sent an email wanting something that has already been returned. see: 1Z4019RY9099928545 Bottom line is **** has my money and was shipped back a defective product. Nobody picks up the phone in **********. I will be filing a chargeback if I don't get a resolution.Bose Reference B000758377 BOSE REFERENCE N057481423

      Customer Answer

      Date: 01/15/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Requested a replacement for a faulty product within the 1 year warranty time.Was sent a shipping label through *** and sent item to Bose.Item was delivered at Bose facilities (see proof of delivery).**** claimed the item was empty, i.e., that the faulty item was not sent to them (see proof of delivery).**** denied liability for losing the item at their facilities and rolled liability back on to the customer (myself).**** refuses to replace the lost item, saying (falsely) that the 'box was empty' - why would anyone send an empty box and keep a faulty item?!

      Business Response

      Date: 01/19/2024

      1/19/2024

      This letter is in response to Complaint No. ******** dated 1/4/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:01/03/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      date 2023/11/09 amount $420.75 bought 5 of Bose Solo Soundbar II Home Theater, Certified Refurbished account: ********************************* order number ************** On 11/09/2023 I placed order on ebay.com, the seller is ****. I bought 5 of Bose Solo Soundbar II Home Theater, Certified Refurbished. This order shipped with **** the tracking is 1Z061R620359227230, but it is never delivered. So I contacted with ****. they refused give me replacement and refund, they ask me to file claim with **** so, I did. *** closed my case, ask for me information. I tried to submit again, they are not allow me to do it. **** says they cannot provide a refund unless *** provides the resolution. **** as a seller, and own an account with **** they should file claim with **** give money back to me. Please help

      Business Response

      Date: 01/18/2024

      1/18/2024

      This letter is in response to Complaint No. ******** dated 1/3/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director contacted the by both phone and email. The customers claim has been denied as the order was not in agreement with our terms of sale. The customer has a direct email and phone number of our Escalation Director should he have additional questions. **** considers this matter both resolved and closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. 

      Customer Answer

      Date: 01/22/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      Kekibap Idrltraf

    • Initial Complaint

      Date:12/31/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted **** on 12/31/2023 about my quiet comfort headphones not powering on, I went through all of the trouble shooting steps with no resolution. The agent offered to look into service options, I agree. She came back and said they could do a replacement, I said great and then she said I wouldn't receive them for up to three weeks and until they received mine. I explained I had a training camp coming up and need them shipped immediately. She was rude and took over 20 minutes to answer me each time. I paid $329+tax for them to not work and for **** to not help me at all. I want my replacement headphones shipped immediately. I just purchased them in October and they should not already be unable to use.

      Business Response

      Date: 01/05/2024

      1/5/2024

      This letter is in response to Complaint No. ******** dated 12/31/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company was supposed to send me an upgraded replacement for a defective headset. Well, that has not happened and their horrible agents in the *********** havent done a thing to fix this. Terrible company! They have the defective headset and I have tracking information to prove it. They need to send my replacement upgraded as promised or I intend to *** them.

      Business Response

      Date: 01/08/2024

      1/8/2024

      This letter is in response to Complaint No. ******** dated 12/29/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer. After reviewing the conditions within the complaint, weve discovered unusual circumstances that regrettably limit our ability to provide an acceptable resolution. We value the customers understanding in this matter and consider this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. 

    • Initial Complaint

      Date:12/31/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I purchased a BOSE SMART soundbar 600 on June 12, 2023. The soundbar I received from BOSE was defective and I returned the defective soundbar in September. On October 24, 2023 I received an email from **** stating that I should be receiving my refund in 3-5 business days. That was in October. It is now the end of December and I still have not received my refund. At the beginning of November I started calling **** about my refund. They sent a case to finance and told me that I should call back in 10 days. I called in 10 days and they said that finance said my refund should be processed in 10 days. So, 10 days and no refund - I called BOSE again. They told me to wait another 10 days for a response from finance. And so on telling me to keep waiting - and here we are at the end of December. I am still waiting for a refund that I should have received in October and hours of my time wasted calling BOSE customer service department. I still have not received my refund and **** still has my money and the defective soundbar. I have a very extensive call log with BOSE customer service - Case #********. I would like to receive my refund as stated by **** that they would send to me in October, 2023.

      Business Response

      Date: 01/03/2024

      1/3/2024

      This letter is in response to Complaint No. ******** dated 1/2/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

      Customer Answer

      Date: 01/07/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Thank you for your help and I thank **** as well for caring about what happened to me and promptly resolving the issue!

      Best Regards,

      *********************************

    • Initial Complaint

      Date:12/22/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Bose QuietComfort Ultra Wireless In-Ear Earbuds on November 24, 2023. It was delivered fast. Order B000526445. By the way I realized that I ordered the wrong model so I started the return R000282525 on November 27, 2023. I never unboxed the earbuds so I packed it up back and sent it with a provided *** shipping label. It was delivered back to Bose on December 6, 2023. After that I contacted the customer service and I got cases opened ******** and ********. I was promised by agents that I should get my refund in a few days but after a long time I still haven't got any update or refund. The agents keep telling me to wait, which doesn't make any sense. I was about to buy another model on **** but after this happened I realized that I don't want to have a business with such company.

      Customer Answer

      Date: 01/01/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************

    • Initial Complaint

      Date:12/21/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a cord through Apple Pay and was not given an opportunity to correct the shipping address to match the billing address. Immediately attempt to contact **** to change, took 45min to reach a rep who told me it couldnt be changed. She requested the change to be made, and asked me to wait 72hrs. I received a tracking number around 64hrs later. Tracking number shows as invalid 6days after order. Reps wont give correct tracking, tell me they cant change the address and I wont get a refund until I refuse a package I wont even receive and they receive it. They cant confirm package was even sent, and refuse to get me a manager, or a refund.

      Customer Answer

      Date: 01/01/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *******************************

    • Initial Complaint

      Date:12/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** quite comfort headphones, first pair had issues with a constant feedback they replaced it after going back and forth for days, 2nd pair after 2 months right one stopped working completely and they arent trying to help make it right, based on other customers complains its a defective product and I want a refund

      Customer Answer

      Date: 12/31/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      Nydon *******

    Bose Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.