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Business Profile

Electronic Equipment Dealers

Bose Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bose Corporation has 21 locations, listed below.

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    Customer Complaints Summary

    • 485 total complaints in the last 3 years.
    • 170 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 21 Nov 2023, I ordered a Bose Soundlink Mini II Special Edition from Bose for a total (net of taxes) of $179.14 (order no B000492638). On 18 Dec 2023, I received an email from Bose advertising a deal on the same product on ****'s own website, for $119. That same evening, I checked the Bose website and found their holiday price match guarantee (*****************************************)I took a screenshot of the price and the price guarantee and replied to my order confirmation requesting a price adjustment for the new lower price (attachment 1). On receiving a notification that the email was not monitored, on 19 December I sent the same email to ****'s **************** customer support email account.Late on the 19th, I received another response stating that **** has chosen not to answer email customer support inquiries and suggesting I chat, text, or call instead. I called that evening and spent 30 minutes on hold (their customer support line announces that wait times are unusually long due to a known but unspecified problem). As I could wait no longer, I attempted to chat/text but neither were available.I called on the afternoon of 20 Dec. I was told that they would not honor the price match guarantee in full as, in the meantime, they had raised the price to $149. They gave me a third email address to resend my email to and stated that, despite the picture evidence I had, they still would not honor the price match. Further, ****/***** (***) stated that their policy was not to price match prices found on the three specific other retailers for products purchased through Bose, in direct contradiction to the policy published on their website.I requested a price match to $149 and informed ****/***** that I would be filing a complaint for ****'s failure to honor their own advertised policies. My case was ******* in Bose's system, and I spoke with *** and his supervisor ****/*****. Both refused to provide last names or any identifying info.

      Customer Answer

      Date: 12/31/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:12/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      date of Transcation 10/20/2023 I bought a Bose Comfort 2 earbud and this product is defective. I called Bose and was issued a returned label for **** they have already acknowledge receipt of this product. I called them 7 times and even spoke to senior advisors and stating that they will refund me the amount of $218.15. I even have an email for this returned confirmation. Yptill today 12/20/2023 I HAVE NOT reveived mt refund

      Business Response

      Date: 01/03/2024

      1/3/2024

      This letter is in response to Complaint No. ******** dated 12/20/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:12/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase was made online, on December 10 **** by a family member without permission. Immediately the next day, after finding this order email confirmation I called **** and explained the issue. Was told the order would be canceled no problem. 1 week later and half the order arrives at my house! I call right away where after giving my case number from the 11th, was put on hold for OVER 20 minutes. I am again, waiting on hold for another 24 minutes and counting, for a total of an hour and 10 minutes before I've given up. I am being told that they can not schedule *** to come pick it up, but that I have to go somewhere to print and label (I don't have a printer) then PAY *** to come and get this package that I canceled a week ago BEFORE it was sent. Order number B000689780. Cash number ********

      Business Response

      Date: 01/03/2024

      1/3/2024

      This letter is in response to Complaint No. ******** dated 12/19/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager has attempted to contact our customer by both phone and email. We have been unsuccessful. However, we believe this issue is now resolved and the customer will be satisfied. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:12/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 23rd, 2023, I purchased a pair of Bose headphones directly from the Bose website. They were running a Black Friday promotion and I also used a student discount, so I was able to purchase the headphones for a significant discount off of retail value. Upon purchase, I was assured a delivery date of Monday, November 26th and promised two day delivery. I received ZERO communication about my order for several weeks after purchase, and have yet to receive any communication about the actual progress of my order. I reached out to Bose customer service several times, and each time I was actually able to get a hold of someone, I was given different information including that the product would be delivered within 5 business days (it was not) and that the product was actually out of stock. 90% of the time I attempted to contact customer service, their chat that is advertised as 24/7 was suddenly unavailable. On Dec. 7, 2023 I received an email apologizing about the delay for my order and was assured that it would ship on Dec. 19th. It is now Dec. 19th and my order has not even been processed, much less shipped. I still have received ZERO communication from **** about this. I am convinced they are attempting to force customers to cancel their orders so they don't have to fulfill orders placed with Black Friday discounts.

      Business Response

      Date: 01/03/2024

      1/3/2024

      This letter is in response to Complaint No. ******** dated 12/19/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager has attempted to contact our customer, but unable to reach him. It is our understanding that the matter is resolved.**** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:12/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please find my details below, regarding my return refund.Product bought: Bose QuietComfort 45 headphones Order no: WH22818439 Return Number: R000166026 Refund Total: $429.29 Return date: July 7, 2023 Return Shipping Label: 1Z41773E9193843352 Package received date: July 12, 2023 Credit Card: XXXX XXXX XXXX **** Support CaseTickets: 0021-36-98/ 0043-20-30/ 0057-48-24/Phone Number: ********** Email: ********************* I have returned above item in July 2023 but even as of today in December after 6 months I havent received my refund. I called multiple times to customer helpline number but did not receive satisfactory answer why refund has not been initiated. They always adding new cases every time I called and ask me to wait another 48 hours to get refund. Also, my credit card is expiring in next month and cannot receive my refund afterwards. So, requesting you to please let me know if any issues or information needed. As its already six months and feels frustrated.

      Business Response

      Date: 01/03/2024

      1/3/2024

      This letter is in response to Complaint No. ******** dated 12/19/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:12/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have have bought Bose qc earbuds within the last two years. It stopped working in their second year with the red and green led flashing ( one year after warranty expired ). Seems like these products are have low longevity and from more than one account last only for a short period after expiration of warranty

      Customer Answer

      Date: 12/27/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:12/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I have a Bose soundbar that my employer bought me for the holidays a year ago at BestBuy, and I have been having issues with it all along. I sent it to Bose for a repair last year but the issue is back again. It seems like the item is defective/lemon because why would it keep breaking over and over since it was purchased? Not sure why the warranty seems to be out according to the website and I am being asked to pay $99 for the repair? That makes no sense. The issue was never fixed, and I am still having the same issues with the product, so how is it fair that I have to pay for it when I didn't get to enjoy it since it was gifted to me? Serial #: *****************.

      Customer Answer

      Date: 12/25/2023

      The business contacted me and its representative from ** confirmed that a brand new replacement soundbar has been shipped to me for last Fridays delivery, but I have not received it.

      Business Response

      Date: 01/02/2024

      1/2/2024

      This letter is in response to Complaint No. ******** dated 12/15/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer. It is our understanding that the matter was resolved,and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:12/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/14/2023 ***************** 2012 ************** Box ***** *********, ** ***** Order B000669187 Hello,My name is *****************. I am a ************* Army Veteran and I am also the managing Editor of a popular ************* Publication. I also am the Co-Editor of a ****************** Publication. I am writing in reference to Order # B000669187, that I placed with **** on December 07, 2023.Since that order, there was a shipment of the products, which were marked as being delivered. I ultimately was not successful in receiving the products. They were stolen from the point of delivery.Since then, I have reached out to **** care in *************** their care phone number and email address for support. I have corresponded with about 8 different people, who claim to be support personnel for ****. Upon telling them that I would like help with the order that was not received, they advised me that they cannot help me with my order, replacement or a refund.This response in non-assured of assistance or support in either receiving a replacement of my missing product or refund of the money I paid. And given the nature of the crass response, I am requesting a full refund of all monies paid to **** for the non-receipt of the aforementioned order and a full apology for the flat-out aloofness of the people that **** instructs to handle customer concerns on their dime! If I do not receive the assistance that I am requesting, I will follow up with a non-favorable business review ****s business model and I will be following this up with a *************** meeting to discuss how consumers are treated when spending their money with a so-called consumer friendly organization, doing business in *****************!I hope to hear from you soon.-*****************

      Customer Answer

      Date: 12/26/2023

      I have not heard from the business in response to my complaint. 

       

      Hello *****:


      Jack here. I hope you had a great Christmas break. I am just back from *******. I received your message and am waiting to hear from you. I am at **************. Please give me a call as soon as possible at your convenience, earliest!


      Looking forward to hearing from you soon,
      -****

      Business Response

      Date: 01/02/2024

      1/2/2024

      This letter is in response to Complaint No. ******** dated 12/14/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager has made several attempts to contact our customer by both phone and email.While we have not made contact, we feel confident the issue has been resolved and the customer will be satisfied. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

       

    • Initial Complaint

      Date:12/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased earphones on Nov 27 online from Bose and have not received them and Bose will not respond appropriately. I cant get ahold of anyone thats not a call service or automated chats. I received an email saying my order was dispatched Nov 28 with a tracking number for **** This tracking number says its not found. I contacted *** and they have never received it. **** updated my account saying package hasnt been loaded onto truck (Dec 8) which means they still have it! **** refuses to acknowledge my missing package and keep telling me to wait a few more days. Im at 18 days now.They wont refund because they say its been dispatched.Its impossible to get any clear answers.I would like my order or my money back!This was supposed to be 2 day delivery service.

      Business Response

      Date: 01/03/2024

      1/3/2024

      This letter is in response to Complaint No. ******** dated 12/13/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager has made several attempts to contact our customer by phone and email. While we have been unsuccessful in contacting our customer, we believe the issue has been satisfactorily resolved. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:12/12/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,I shipped in a faulty headphone with sound issues to Bose ****** for repair. The reference number is B000356005. The headphones was delivered to their warehouse on October 31st according to *** tracking. Whenever I contact them for an update on my replacement headphones, I am told they just switched warehouse so there is a backlog on fulfillment. It is now December 12th and I still have not received my replacement headphones. Their call agent seems to be powerless in dealing with this issue and can only ask me to wait. Its now been ongoing for six weeks and with the holidays approaching I want the headphones to be sent out ASAP.

      Business Response

      Date: 12/26/2023

      12/26/2023

      This letter is in response to Complaint No. ******** dated 12/12/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

      Customer Answer

      Date: 12/30/2023


      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I have not received the replacement yet but I was told it was shipped out with a confirmation email.
      Regards,

      ****

    Bose Corporation is NOT a BBB Accredited Business.

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