Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Factory Store

  1800 Military Rd Niagara Falls, NY 14304

• 

  Bose Factory Store

  1911 Leesburg Grove City, PA 16127

• 

  Bose Factory Store

  1025 Hess Dr Avondale Estates, GA 30002

• 

  Bose Factory Store

  6699 N Landmark Dr Ste C105 Park City, UT 84098

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contact Bose saying the earbuds weren't the right color and would like to return, they told me to take it to *** which I did to package it in. The people at *** package it for me and gave me a proof of shipping. They received it and told me the box was empty. They won't tell me what to do about it. *** told me they need to be the one to file a claim not me. Bose basely told me to bad. So Im out earbuds and my money.

  Customer Answer

  Date: 03/14/2025

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 03/24/2025

  3/24/2025
  
  This letter is in response to Complaint No. ********, dated 3/4/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager has attempted to contact the customer several times. The phone number appears to be incorrect and the customer has not responded to emails. Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [ That is a lie as I have no number from them on my phone log. I have answered every phone I get if I miss a phone call I call back. Email also never received any emails from them. Every communication I have received from them was me chatting on **** with there agents. I can see if my phone company can provide a phone log to show I didnt receive anything. I included my Bose emails.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 04/08/2025

  4/8/2025
  
  This letter is in response to Complaint/Rejection No. ********, dated 3/4/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager attempted to contact the customer unsuccessfully. The customer has now been refunded and **** considers this matter closed. We encourage the customer to contact Bose, at **************,should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:03/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of refurbished headphones from Bose on November 21st Online # ************ for ******. They arrived they worked great for a couple of weeks until there started a piercing noise in the ear. I called tech support and spent over an hour on the phone ( mostly going through their box questions). They finally agreed there was an issue and said they were sending me replacement ones, unfortunately I had green ones and the replacements would only be black or white, a little disappointed but I was told they would be new. On Saturday January, I immediately went to the *** store and dropped them off. They were delivered on January 13th. I had tracked them as I did not hear anything. I called on February 7th, spent a long time in the phone again. Was told they can take up to 30 days to send replacements. He confirmed they received them and for me to give it another 7 business days to receive them( I have screen shots). I said I was very disappointed with the customer service and to please just refund me and I would get another pair from a different brand. He ended up not answering me anymore. Fast forward to yesterday February 27th, I called again to follow up as I have heard nothing, received nothing either replacements or my money. I was advised my order was canceled because I returned an empty box, I said absolutely not. I said you confirmed you received them, and the lady said do you have the drop off receipt, I said no. Once I had the tracking and it was delivered, I got rid of it. I asked for manager was told there were none available. I asked to hold for one, held for over 30 minutes and was hung up on. Every time I call I get ***** and supposedly no managers. I wanted these headphones and replacement ones. My husband got a pair at the same time and loves them. Now I am just out over $150 and no options for assistance. I have the tracking info and screen shots from their chat. Bose reference #B002348645

  Business Response

  Date: 03/10/2025

  3/10/2025
  
  This letter is in response to Complaint No. ********, dated 3/1/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problems with an order where I sent my Bose in for repair with the power cord and remote. It was returned to me in very shotty packaging without the remote or power cord. After many chat interactions I finally got them to send me replacements. Replacements arrive, hook up the player it doesnt work. I call them numerous times telling them I want to talk to a supervisor. They keep putting me off. Leave number several times for a supervisor to call me. No call. Each time I call I get more frustrated and belligerent! Please help me settle this.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Bose quiet comfort earbuds on ****'s website in July/22 and paid $196 for it. The product always worked perfectly until 2 days ago. The earbuds started blinking red non-stop, and I wasn't sure for why. I then contacted the chat support, who guided to reset the product using the case. I tried, but it didn't work. I then called customer service when I had access to a laptop and the usb cable to seek for additional help. The customer service person didn't know how to explain what was wrong with the product, and also suggest I bought a new product! I have never seen something like this! ******* is ***** customer support just suggested a new iPhone anytime their product had an issue? People would just stop buying iPhones! I need a solution! WHY ARE MY BOSE EARBUDS BLINKING RED AND WHITE NONSTOP AND HOW DO I FIX IT?? It should be a simple solution for a ************* I'm very disappointed with the poor handling of the situation and I hope Bose and I can find a resolution to this! I do like my earbuds and want to keep using them!

  Business Response

  Date: 03/10/2025

  3/10/2025
  
  This letter is in response to Complaint No. ********, dated 2/26/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:02/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on the 5th of February, 2025 for a replacement Bose QuietComfort Ultra Earbuds Charging Case. Total amount charged for the order was $107. I received confirmation of the order as is standard process, and was provided multiple confirmation emails. The day I order the product, I receive an email stating that my product will be delayed and will not arrive on time. This is before I receive any information about shipping. Shortly thereafter (February 6th), I received an email confirming my order had shipped. That is the last communication I received about my order. I waited 17 days without delivery to contact support about a delayed response to the order. I was able to connect with a support technician through the automated chat function of the website and the technician provides to me updated *** tracking information that estimates the product will be delivered the following day, and that the reason for the delay was a 'change in warehouse location' that affected the order process. I wait 3 additional days before contacting support a second time, this time by phone. I'm connected to a technician named '***' who is very sweet and tries to gather information about the order. She then informs me that the order was cancelled and the package was returned to Bose due to 'Hazardous materials' being detected within the package by ***.None of this was ever brought to my attention. No emails. No status updates. No nothing. I wouldn't have known the order was even cancelled had I not insisted on contacting support and doing the digging myself out of frustration. So after almost 3 weeks of waiting for a product that I purchased to be delivered, the order was cancelled without my knowledge because apparently Bose tried to ship me hazardous materials and *** sent it back to them....To say I'm disappointed is an understatement. I would expect better from a company like **** and should expect some sort of compensation.

  Business Response

  Date: 03/04/2025

  3/4/2025
  
  This letter is in response to Complaint No. ********, dated 2/22/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 03/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:02/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased black Omni jewel stands from **** website on 1/13/25.They still havent delivered them yet. Their website didnt say they were out of stock. I purchased boss speakers the same day. Even though they were delivered I cant use them without the stands.

  Business Response

  Date: 03/04/2025

  3/4/2025
  
  This letter is in response to Complaint No. ********, dated 2/22/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager attempted to contact the customer by both phone and email. While we have not made direct contact, we have resolved his concern. Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 03/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:02/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* states only way to talk to a supervisor is on the phone. This goes against *** as I am nonverbal andbhave communication issues.

  Business Response

  Date: 03/04/2025

  3/4/2025
  
  This letter is in response to Complaint No. ********, dated 2/22/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer by email as we feel he may have inadvertently contacted the wrong company. We provided him with proper direction and believe this matter to be resolved from our side. Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  They are still only providing a telephone number to contact customor support which I am unable to do becuase of my nonverable ability. Which still goes against **** This has nothing to do with the item at this point.
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 03/10/2025

  This letter is in response to Complaint/Rejection No. ********, dated 2/22/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director has emailed the customer and provided his direct email for contact. We believe the customer has ordered the product from a different company, however, should he have any additional concerns, he now has a couple of direct email address for personal support from Bose.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at the email addresses provided in our responses, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:02/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** agreed to send me a BOSE soundbar as the replacement product for a recalled product on 12/23/24. I agreed to pay the $415.68 and paid it with a credit card. Up until now I have not received the product. Customer support when contacted on 1/14/25 agreed they have received the recalled item and it has exceeded the 3 wks commitment to ship and would escalate to have its shipped now especially since there was plenty of stock. Since then I have been calling the past 3 days and all they can say is they " have no information and will escalate". This is very frustrating and really poor customer service - all I need is product shipped and I cannot get an answer on when.

  Business Response

  Date: 02/25/2025

  2/25/2025
  
  This letter is in response to Complaint No. ********, dated 2/19/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive conversation with him.  It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 02/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** *********

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned two sets of headphones using the refund method and labels that Bose provided. The headphones were returned and received within their return window. All items in the box were returned as well. On January 25th, they sent me an email stating they received the products and that I would be receiving my refund within 3-5 business days. After the first week and a half, I called to check on the status, they stated it would be coming any day now despite it being late. Then 3 weeks later I called again and they said they opened an investigation on why the refund was delayed and that I'd hear by the end of the week. I called back twice after not hearing back and each time they said they would escalate this issue. This kept going on until February 18th, each time they provided zero information on why I hadn't received my refund of over $519 dollars. It is now the 18th of February, nearly a month after they stated they'd give me a refund within 3-5 days. They still are not offering any new information.

  Business Response

  Date: 02/20/2025

  2/20/2025
  
  This letter is in response to Complaint No. ********, dated 2/18/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Bose MIE2i Mobile headset Serial# ***************** and it has completely stopped working. Not only did the wiring come apart and start fraying, there was a spark and small flame which I burned my fingers on. I had to throw away the headphones as they were a fire hazard. I would like a full refund for this item as these headphones were $400 when originally purchased. Not only that but, given the injury I sustained, I am considering contacting an attorney as this could be a defect that the company has not disclosed.

  Business Response

  Date: 02/19/2025

  2/19/2025
  
  This letter is in response to Complaint No. ********, dated 2/17/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 02/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ***