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Business Profile

Electronic Equipment Dealers

Bose Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bose Corporation has 21 locations, listed below.

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    Customer Complaints Summary

    • 486 total complaints in the last 3 years.
    • 170 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/16/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I bought a pair of noise cancelling Bose QuietComfort Earbuds on October 4 and I was delivered an incomplete package and never received the missing ******* advertised online, the package should have contained an earbuds fit kit which was missing at the time of delivery.I contacted Bose online about it in October and I was told they were currently out of the fit kit but they will have it back in a few weeks and will send it to me.This has never happened.I am asking if you can send me the kit since it was included in the original price paid in October.Thank you

      Customer Answer

      Date: 02/28/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      Iulian Irimina

    • Initial Complaint

      Date:02/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, Im sure this will go no where since the chat and phone customer service is terrible. **** needs to have flexibility in there policies. I ordered the wrong color headphones on 11/13. Minutes later I called trying to cancel my order. Of course I was not allowed. The person I was speaking to said she can send me a ***lacement pair and I can return my original headphones. Problem was I needed them before a certain date. So I decided to buy another pair 12/16, and was going to still return my original, which I did. I received a confirmation on 12/26 Bose received my return, but I was never reimbursed. Fast forward. On 2/13 still no reimbursement and somehow Im receiving a ***lacement pair of headphones just because a customer service *** typed it into a computer, it was one solution that I did not want to use. Of course its a misunderstanding because we both can barely understand what each other is saying. So the original order was a huge inconvenience, Bose not reimbursing me is an inconvenience, $300 out of my pocket is an inconvenience, time on the phone with costumer service with a major language barrier is an inconvenience. The solution is Bose is allowing me return the headphones right away for reimbursement. Not the 90 days or giving me the choice of a return, but theyre doing a special favor for me. Its the middle of week and not a lot of free time and bose is telling me when to return the headphones to fix their mistakes. People have jobs and other things going on in their lifes. Bose you should call it a wash and reimburse me and let me keep the refurbished headphones. Pretty sure I have given up enough of my time because of your customer service. In reality feels like customers inconveniences doubt go past your chat line or phone banks. **** is really disappointing.

      Business Response

      Date: 02/19/2025

      2/19/2025

      This letter is in response to Complaint No. ********, dated 2/13/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

      Customer Answer

      Date: 02/19/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** *****

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Item was said to be delivered and then now no response from company or help Agent said nothing to help and cant do anything

      Business Response

      Date: 02/25/2025

      2/25/2025

      This letter is in response to Complaint No. ********,dated 2/12/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive conversation with him.  It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:02/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent in my *************** to be repaired again second time. Sent to Bose in December.Called Bose and then after 4 weeks they said 8 weeks I called and called.I cancelled the repair Order and they need time to send it back. Spoke CHAT AND CUSTOMER service just wanted it back by Feb 12 today as I set for Medical Test on Thurs FEB 13th.I just want my Bose returned to me broken or NOT. Did not want a refund, Did not want anything but my *************** returned to me. Just called and a supervisor might call me back ??I have wasted lots of my time from everyone reading from a script and that does NOT work for me. Request my Wave SoundTouch Music System IV Serial number: ***************** be returned to me ASAP

      Business Response

      Date: 02/19/2025

      2/19/2025

      This letter is in response to Complaint No. ********, dated 2/12/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Nov 2023 I purchased a pair of Bose earbuds as a gift. They stopped working within 3 months, with a common issue in the right earbud audio not working. I complained to Bose in June 2024 and they offered to replace the earbuds. I received a brand new pair of the same product that month.Those earbuds have now had exactly the same issue with the right earbud. I have complained to Bose and demanded a refund, but they are refusing and saying they will only continue to replace the product.These earbuds are obviously consistently faulty. It is a commonly found issue when searching online. I don't want to continue replacing a faulty product with more faulty products - I want a refund so I can purchase a different brand that is actually reliable. They have had one chance to replace the product already, and that has failed. Their offer of another replacement is not satisfactory and I need help obtaining a refund.

      Business Response

      Date: 02/19/2025

      2/19/2025

      This letter is in response to Complaint No. ********, dated 2/11/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:02/05/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the order for bose headphones was January 19th i paid 235 with regular shipping. My delivery date was Thursday january 23. My delivery was then delivered to the wrong house i contacted *** and bose to see what could be done i filed a claim through *** and it was approved. I waited and waited for a response from bose. There was no communication at all until i finally spoke to someone through the customer service line online through chat they had informed me that they were gonna offer me a compensation for the order since it had been so long. Which was over the weekend.The compensation was 235 dollars Then i called on 2/5 to see where my package was or what was done they informed me that the customer representative lied to me about the compensation and they were not going to send out a pair of headphones. I then showed the representative the screenshot i had took of the representative agent of bose saying he was gonna discount 235. If he would have said refund i would understood that they refunded me the whole order but they discounted me and compensated for the long wait. I am no longer getting the headphones and they only offered me 60% off this was truly just a horrible experience and they lied to me as a customer. I have no other choice but to contact you guys because this company is just lying to customer to get them off the customer service line.

      Business Response

      Date: 02/11/2025

      2/11/2025

      This letter is in response to Complaint No. ********, dated 2/5/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:01/30/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Merchant charged me for multiple purchases. I ONLY authorized (1) payment.I phoned the merchant directly to purchase and was emailed several incorrect Adyen payment links. The link I was instructed to complete was incorrect. The **** agent assured me that due to their negligence, the charge would not post to my account and immediately be refunded. As a courtesy, a second payment link was forwarded to my email: accounting for a 30% discount and complimentary Express Shipping due to the inconvenience.Since, I have spoken directly with several customer service specialists, at great lengths, regarding this incident. I was assured that if I provided the Adyen Payment Link, the purchase would be cancelled on the backend and those funds would immediately be credited back to my account. As a courtesy, I was afforded a 30% discount on my purchase and upgraded to Express Delivery on behalf of a **************** Supervisor. When I contacted the merchant directly, 01/15/25 at 8:22am (mind you, I was on Hold for 30 minutes) there wasnt an immediate resolution. The authorized charge was $114.99. However, I was charged twice and the initial charge ($147.85) has yet to be returned to my original method of payment. I requested to speak directly with a supervisor who was conveniently unavailable. Not the ideal customer service that I was expecting. There appears to be a lack of urgency and follow up in regards to resolving the mistake of Bose Corporation.

      Customer Answer

      Date: 02/09/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:01/30/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a headset, and canceled the order right away. When I reached out to **************** five minutes after I placed the order to cancel it theystated that it was already out for delivery. Then they told me that I can refuse delivery. *** delivered the package. I wasnt home when got home from work. The package was left in front of my door. The following day I went to *** and returned the package. I contacted Bose and stated hey you I returned the package. When will I get my refund? They told me 5 to 10 Days . I reached out to the company today. They confirmed they received their package, and stated I shouldve received my free refund today. I told them Im contacting you because I didnt receive my moneyback. And they stated oh now its 8 to 10 business days. This is unacceptable as the amount of this Bose headphone was $1299, order-number R000578781.

      Business Response

      Date: 02/25/2025

      2/25/2025

      This letter is in response to Complaint No. ********, dated 1/29/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager has attempted to contact the customer by both phone and email. While weve been unsuccessful in these attempts, we can see the customer complaint has been resolved. We expect the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

      Customer Answer

      Date: 02/26/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ********

    • Initial Complaint

      Date:01/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/3/2024, I ordered Bose QuietComfort Ultra Headphones and AirFly Pro. On 12/7/2024, I received an email from Bose that the QuietComfort Ultra Headphones was cancelled (B002121600) and I would be receiving a refund in ***** business days. I contacted Bose Chat Support and was informed that the billing address was incorrect therefore, Bose had cancelled the order. I inquired about the Airfly Pro as those has not been cancelled, and was informed they are out of stock and would also be cancelled as the billing address could not be updated after the fact. I reordered the headphones from **** and purchased an airfly from a different company, as **** was out of stock. On 12/23/2024, I received the Airfly Pro from Bose that I was told would be cancelled. On 1/5/2025, I contacted Bose Chat Support regarding my refund for the headphones and was informed the refund was not initiated yet and they would create a case (********).On 1/6/2025, I received a refund for the Airfly Pro ($47.07) instead of the headphones ($352.03). I contacted Chat Support twice more to remediate the issue, each time I was told the issue would be submitted to the finance ***** and I would receive follow up in 2-3 business days. After waiting the timeframe with no response, I then called Bose Customer Support on 1/16/2025 at ****** and was told I would receive a call back in 24 hours, which I did not receive. I called again on 1/17/2025 at 4:37pm and was given another case number (********) and informed by *** that she would follow the case and not to call back, that I would receive an email response. As of, 1/23/2025, I have not received any information nor my refund. I have tried to elevate the complaint with ********************* and have not been successful. I have email proof of the cancellation.

      Business Response

      Date: 02/03/2025

      2/3/2025

      This letter is in response to Complaint No. ********, dated 1/23/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager attempted to contact the customer by both phone and email, unsuccessfully. However, we can see this has been resolved and the customer should be satisfied. Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:01/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mailed in a speaker for replacement, it was received by **** on December 16, 2024. Their company policy says that I'd receive my replacement within 4 week. 6 weeks later i still haven't received my product and no one can give me any updates. They are in serious breach of company policy and contract.

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