Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Factory Store

  1800 Military Rd Niagara Falls, NY 14304

• 

  Bose Corp

  800 Patrol Rd Jeffersonville, IN 47130

• 

  Bose Factory Store

  800 Highway 400 S # 370 Dawsonville, GA 30534

• 

  Bose Corporation

  200 Carolina Pines Dr Blythewood, SC 29016

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called and chatted with **** regarding a replacement for my earbuds that i purchased. I lost an earbud but still have the case and the other earbud. I spoke to several different *********** is willing to give an upgrade for me to purchase another set of earbuds. Which is great, however, i have done my research online and i see many customers stating that each one has been offered something completely different. some have been offered replacements at no additional charge and they were allowed to choose a color if they send back the earbud they still have along with the case. Others like myself were only offered a discount on another product but not allowed to choose a color. when i brought this up to the **** i spoke to in one breath they would say it depends on how long your product was out of warranty and in the next breath said that no item is covered under the warranty if the item is lost or damaged. So, why does it matter how long the item has been out of warranty. i asked several times what this matters but not one rep including supervisors would answer the questions. they just kept repeating those two things. i spent a lot of time calling them and each time got put on hold for at least 20 min or more while they "looked at the details" to see what the options were. also told me that i could not choose the color i wanted which was lunar blue because it is a limited edition color and kept repeating this... and that is why they can't give it.. but lunar blue cost the same amount on their website as the other colors in the same earbud. i like the fact that they are in fact willing to try and keep their customers by offering something, but they are not very consistent. i am trying to get this resolved to customer satisfaction (me being the customer). I would like to be offered similar offers as other customers have posted they received online. a free replacement and to be able to choose the color that i want, this is very little to keep customers.

  Business Response

  Date: 02/03/2025

  2/3/2025
  
  This letter is in response to Complaint No. ********, dated 1/22/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I wanted to add that yes i had a productive call with global escalations. However, an issue arose through the process and I could not get a hold of him again and i had to call customer service multiple times and escalate another complaint to get that issue resolved.  Overall the issue was resolved *** i am pleased with the final outcome. However, regular customer service can't seem to speak to other departments or get issued resolved especially not in a timely manner.  I would just suggest to revamp communication with other departments and not take days to get the customer a resolution or even and answer so they won't have to escalate every little thing. It is 2025 and we have all this texhnology *** ways to comunocate and businesses don't seem to want to use it or allow the customer to speak directly to certain departments. It just seems very inefficient and not very customer friendly.  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received Bose Ultra Quiet Comfort headphones phones for christmas, they will not not work or charge. I reached out to support for a solution, they said they would replace them but explained that the process can't take up to 15 days. I leave for basic training next week and planned on taking my bose headphones with me. I asked if there was anyway we could expedite the process or if I could talk to someone who could expedite it. They refused. There's no reason headphones that cost over $400 should just stop working.

  Business Response

  Date: 01/28/2025

  1/28/2025
  
  This letter is in response to Complaint No. ********, dated 1/17/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager attempted to contact the customer by both phone and email without success. We understand the customer is away on business and we regret we have not been able to ensure our customer is satisfied. We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned an item per their return policy and they have not refunded my money. I have chatted with them multiple times and none of their representatives can give me any answers.

  Business Response

  Date: 01/23/2025

  1/23/2025
  
  This letter is in response to Complaint No. ********, dated 1/17/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter is resolved, and the customer is satisfied with the resolution. We apologize for the delay.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 01/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September I put in a call to bose ****** looking to buy a plastic bushing for one of my speaker stands but was told they dont have any.Then the *** ask me to get the model number off my bose bass module so I did.Then he told me that I needed to unplug it do to there is a recall for a fire hazard and you need to ship it back to us and we will ***air free of ********* they sent me a box like the original one with and a shipping label.After 2 months went buy with no speaker I called to find out any news about my speaker.Was told that they hadnt looked at it yet.Upon waiting another month made another call they proceeded to tell me my ***air was now ************ I asked why because it was a recall.They then told me that they cant fix it because they dont have the parts.Then they proceeded to tell me that they were going to ***lace it with a new sub module and a smart sound bar but that I must first send them the rest of my surround sound system. Upon doing some research of my own I come to find out that what they were offering me was nowhere near the quality of what in my eyes they had just stolen from me.The reason I say stolen is because they said to ship it and they would fix it for ******* a conversation I had with one of the technicians there I had asked when the recall started which he ***lied July of 2023.I then asked how many of these modules they had ***aired since then and returned to their owners and his response was none and that they couldnt ***air them because they dont have the parts for the ********* in my eyes when they told me to ship it to them for ***air they completely misled me because they knew they couldnt fix ****** Im without my surround sound system and the one they want o give doesnt hook up to my receiver it has a 65 watt amp built in the sound bar.The system I was running prior to this nightmare was 200 ************* living room sounded like a movie theatre ************* for them to want to just give me a sub par unit and just take it.

  Customer Answer

  Date: 02/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:01/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number B001955523 been one and a half month since i returned the defective headphones and never received my replacement headphone

  Business Response

  Date: 01/28/2025

  1/28/2025
  
  This letter is in response to Complaint No. ********, dated 1/17/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager attempted to contact the customer but have not heard back. Reviewing the customers account, it does appear this has been resolved. Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

   

  This is not resolved. The delivery is showing a random photo and order never came. I even emailed same day but hasnt received response. Order has never came

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Jake

   

   

  Business Response

  Date: 01/31/2025

  1/31/2025
  
  This letter is in response to Complaint/Rejection No. ********, dated 1/17/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  **** is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager has attempted to contact the customer. Regrettably, the phone number the customer provided remains invalid. We have sent the customer a couple of emails without a response. However, we also show that a replacement product has been sent out with a valid receipt of delivery.  Bose considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding a refund, order number B002113943.The two products in the order were returned in the same *** package. On Dec. 20, an email was received from **** confirming the products were received and confirming that the refund will be issued in 3-5 days. I made two followup calls to Bose to ask for the refund (case number ******** and ********), and also communicated with them through their official online chat. In each case I was promised a speedy handling of the issue, but until now, **** has not issued the refund yet. I am asking BBB to looking into this. Thank you!

  Business Response

  Date: 01/21/2025

  1/21/2025
  
  This letter is in response to Complaint No. ********, dated 1/15/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer, leaving a voice message, followed by an email. It is our understanding that the matter is resolved, and the customer is satisfied. Bose now considers this matter closed. We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products

  Customer Answer

  Date: 01/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bose Order B002100379:I purchased a pair of Bose Ultra Open Earbuds on 12/02/2024. I received the earbuds, and after testing them, decided they weren't what I was looking for. I followed Bose's return protocols by starting a return online, getting a shipping label and sending it back via ***. They approved the return and sent me *** shipping label with tracking number 1Z4019RY9094348501. *** and **** both confirmed they received the earbuds at the ************** on 12/16/2024. The **** website return policy states that a refund will be issued 7-10 business days from the date of receiving the return. I have not received the refund. I have called multiple times for an update. All they say every time is that they opened a ticket and it is being looked into. They also state that when opening a ticket, they have an additional ***** hours to look into the problem. I don't feel that they can keep increasing the time before I receive my refund just by opening tickets. I keep calling and never get any resolution. I followed their return protocols fully, and I would like help getting my refund.

  Business Response

  Date: 01/21/2025

  1/21/2025

  This letter is in response to Complaint No. *********, dated 1/14/2025 which was submitted to the Better Business Bureau and Bose Corporation.  

  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director has confirmed the refund has been processed We apologize for the delay and thank the customer for bringing this to our attention. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased earbuds from Bose online 11/22/2024 received but i ordered the wrong color never opened the box . Returned them *** 1Z4019RY9093420175 which they received 12/9/2024 and they acknowledged receiving. They claim refunds take no longer than 15 business days and it's way over 15 business days and they claim my refund will be issued shortly $271. 10 My order number is B001977789 Return #R000529398 I have called about 5x and they keep telling me I just have to wait. It's way over the waiting period . They refuse to issue my refund.

  Business Response

  Date: 01/21/2025

  1/21/2025
  
  This letter is in response to Complaint No22808843, dated 1/14/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 01/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bose is stating that they owe me money and will be sending the check to my state's unclaimed property division, but Bose does not owe me money. In 2019/2020 I submitted a request that Bose send me a refund check due to **** offering a full refund on their Bose Sleepbuds that were discontinued due to faulty batteries. There were issues originally getting my check in which I was getting varying information from Bose Customer Support so I eventually contacted BBB in February of 2020 (Complaint Number ********). My issue was resolved and a check was sent out to me which I deposited in my account. However at some point I was mistakingly sent a second check in which I never deposited because I contacted Bose to tell them I was not going to deposit it as I was not owed this money because they had already sent me a check for returning my Bose Sleepbuds to them. I'm wanting Bose to cancel this check out because they do not owe me this money. I have the following information from the letter that was recently sent to me. The Type of Account is: Accounts Payable. The Amount is: $270.57. The Check Number is: *******. The Account Number is: ***. Again, I simply want Bose to cancel this check out as I'm not owed this money, nor did I ever request two checks. I believe at some point whoever handled my case through BBB didn't update my original refund request that was sent to Bose in which I was required to send my Bose Sleepbuds back to them for the original refund and so they mistakingly processed two refunds.

  Business Response

  Date: 01/21/2025

  1/21/2025
  
  This letter is in response to Complaint No. ********, dated 1/13/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 01/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My L1 Pro8 Speaker stopped working while it was still under warranty. I sent the product in for repair and it was received on 10/2/2024. I was told it would take 4-6 weeks to get the product back. On 12/2/2024, I received a new confirmation number for the repair (it was explained that the original repair order had been canceled which, of course, I hadn't done). Since then, I have called to check on the status of the repair multiple times and have been told each time that they would put in an escalation notice and to expect to get an update shortly. I've still not heard any word back from Bose on the status of the repair and each time I call I am directed to wait 72 business hours and then call back for an update from the warehouse. This is a piece of equipment that is crucial to my livelihood as a performer. It's been over 100 days since the product was received by Bose for repair and I've received no communication on it's status despite the multiple "escalation notices."

  Business Response

  Date: 01/14/2025

  1/13/2025
  
  This letter is in response to Complaint No. ********, dated 1/13/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Business Response

  Date: 01/14/2025

  1/13/2025
  
  This letter is in response to Complaint No. ********, dated 1/13/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.