Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bose Corporation has 21 locations, listed below.

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• 

  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Factory Store

  1800 Military Rd Niagara Falls, NY 14304

• 

  Bose Corp

  800 Patrol Rd Jeffersonville, IN 47130

• 

  Bose Factory Store

  800 Highway 400 S # 370 Dawsonville, GA 30534

• 

  Bose Corporation

  200 Carolina Pines Dr Blythewood, SC 29016

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brand new **** QuietComfort earbuds are flashing white and read lights and not pairing with my phone or iPad. During troubleshooting with Bose they werent able to recover and the only solution they offered was for me to buy another pair as these were manufactured over 1 year ago. My aunt just bought them less than 2 months ago and couldnt locate the receipt. I see many people have this same issue and it is incomprehensible that Bose is not held accountable! Please help!

  Business Response

  Date: 01/13/2025

  1/13/2025

  This letter is in response to Complaint No. ********, dated January 11, 2025, submitted to the Better Business Bureau and Bose Corporation.
  **** is committed to providing high-quality products and service to its customers and takes pride in its reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer to address their concern.
  The customer inquired about an in-warranty claim for an older model of earbuds but was unable to provide a proof of purchase from a ****-authorized reseller, which is required to proceed with warranty support. We have shared this information with the customer.
  At this time, **** considers this matter closed. Should the customer have any further questions or concerns, we encourage him to contact us at **************.
  We hope the customer continues to enjoy Bose products in the future.

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Dear BBB and Bose,

  I received this product brand new and shrink wrapped as a 2024 Christmas gift from my relative who is currently gravely ill at the hospital and in no condition to provide a copy of the receipt as I have already mentioned to the Bose *** who called me. 

  As per Bose ***, my headphones were manufactured in Mid-2022 and were on the retail shelf until they were purchased in November, 2024. I was never able to pair them to my phone and never used them.

  Hundreds if not thousands of people had this same issue (sometimes with brand new headphones) and we can't allow Bose to get away with this. It is a product failure that should have had recall, however **** is failing to do so and failing to support the very customers that are allowing this company to florish.

  Here are several links on this issue with hundreds of people complaining: 

  1) *****************************************************************************************

  2) *******************************************

  3) *********************************************************************************************************************************************************************************

  4) ****************************************************************************

  I, therefore, ask Bose to treat this matter with heart and provide a reasonable resolution by ***lacing the faulty headphones. I will not stop seeking justice.

  Thank you.

   

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

  
  FAQ
  
  Regards,

  Gene

   

   

  Business Response

  Date: 01/15/2025

  1/15/2025

  Response to Complaint/Rejection No. ******** (Dated 1/11/2025)
  Bose Corporation is committed to providing high-quality products and outstanding customer service, and we take great pride in our reputation for customer satisfaction. While we understand the customers concerns, we must respectfully note that the product is beyond its warranty period, and as it was purchased through an authorized reseller, Bose requires valid proof of purchase for further consideration.
  At Bose, we are dedicated to treating every customer fairly. Unfortunately, without a valid proof of purchase, we are unable to offer a resolution in this case. While we consider this matter closed at this time, we remain open to revisiting the situation should the customers circumstances change. We encourage the customer to reach out to us if the situation improves, and we will be happy to reopen the matter for further review.

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a pair of Bose quietcomfort ultra earbuds from an **** seller that arrived on 12/8/24. I could not get them to pair with my phone so I contacted technical support at Bose for help. The technician made no attempt to troubleshoot the problem but simply asked for the product serial number and approved a replacement if I would first return the earbuds to them. They provided a prepaid *** shipping label for that purpose. I received proof of delivery from *** on 12/12/24. Although Bose promised to ship the replacement earbuds within 2 weeks, they never came. I contacted them twice and they indicated it could take longer for the warehouse to inventory the product I had returned. When I called again on 1/6/25, I was disconnected, so I resorted to their online chat for assistance. After a lengthy conversation, I was finally informed that the replacement order had been cancelled because the item I returned had been deemed a counterfeit by Bose. They insisted on destroying the product and would not return it. So, I reported this to **** which investigated the seller but decided the product was NOT fraudulent. I'm not sure how that was determined, but they closed the case. So, now I have no product to return to the seller for a refund and no replacement as promised by Bose. I feel that I was deceived by this company who provided no proof that the product I returned was, in fact, a counterfeit. Since they promised to send me replacement earbuds, I feel I'm either owed that or a refund for the cost of the item that I shipped back to them.

  Business Response

  Date: 01/13/2025

  1/13/2025
  
  This letter is in response to Complaint No. ********, dated 1/7/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer with a voice message and the customer acknowledge via email. We sincerely appreciate the customers thoughtful feedback. Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 01/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase for the Quiet Comfort Bose 2 headphones from a Bose store, when I tried to use the headphones they didn't work very well and I couldn't take them back to the store in *******, *******. I contacted ************* service about the issue and they sent me a ***lacement product that took forever to get. When I received the product from ****, the product they sent me was a Bose Refurbished Product. I purchased a new product from the Bose store that was not refurbished and the Bose online customer service sent me a refurbished product. I contacted customer care back and they stated they did not have any products to send me back that were new and that it might take 1-2 months to get a product out to me which I found crazy. So I had no choice but to accept the refurbished product as I needed them. The customer service *** told me that if I had a problem in the future to let them know. Well now the battery is dying and the Alexa ************ keeps coming on. I spent the last hour today on with customer service trying to resolve the issue but nothing happened. Maybe this was the problem before with this product. I have other **** headphones that have last many, many years with no problems. But now I am thinking I should have waited to get a non refurbished product back from customer service. Can someone help me out? I saved the transcript with customer service they kept trying to give me a certain percentage off several times to get me to buy a new headphone. Thank you

  Business Response

  Date: 01/13/2025

  1/13/2025

  
  This letter is in response to Complaint No. ********, dated January 7, 2025, submitted to the Better Business Bureau and Bose Corporation.
  **** is committed to delivering high-quality products and services and takes pride in its reputation for customer satisfaction. In keeping with this commitment, our Global Escalation Manager reached out to the customer by email, as requested. We have addressed the customers inquiries and presented our out-of-warranty options.
  It is our understanding that the matter has been resolved, and the customer plans to update us regarding their decision on our offer. At this time, **** considers this matter closed.
  Should the customer have any further questions or concerns, we encourage them to contact us at **************.
  We appreciate the customers support and hope they continue to enjoy Bose products.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** advertised a unique technology that only they have called "Self-Voice". Self Voice allows you to hear your own voice inside of headphone WHILE using noise cancelling technology. I purchased $300 headphones based solely on this advertised feature. Upon opening the new headphones, this feature does not work. I have chatted with support and no one is aware of the feature, or its inability to work. I have called in over 7 times - i have been hung up on, put on hold for hours, and even once transferred to a ******************************** when requesting to speak with a supervisor.After complaining on social media, someone told me that there is a bug preventing this feature from working and they plan to fix it in "some future firmware update" but there is no more information on it including a date when released. However, even with this knowledge in the company, they continue to advertise this feature. Continue to say it works. And have not in any way communicated to support teams or customers that it does not work. Instead, they have hung up on me, ignored me, made empty promises, and even transferred me to an irrelevant phone number hoping I would go away. I am astonished at this level of deception in a company like ****. There are many threads and comments all online about this feature, their deception, their horrible customer service. Yet they continue to falsely advertise, sell the headphones and make a profit.

  Business Response

  Date: 01/13/2025

  1/13/2025
  
  This letter is in response to Complaint No. ********, dated 1/6/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. We are working with our customer to explore solutions and have shared his feedback with our customer service team. Bose now considers this matter closed. We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  
  
  

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding my Bose Sport Earbuds, which have experienced a known and widely documented issue that I believe should be addressed by Bose.The status lights on my Bose Sport Earbuds are blinking red and white, and they are unable to enter Bluetooth pairing mode. After attempting multiple troubleshooting steps, including resetting the earbuds, charging them fully, ensuring the firmware is up-to-date, and trying manual pairing, I was unable to resolve the issue.I contacted **** customer support for assistance, and although the issue is a well-documented problem, I was told that the product is no longer under warranty and I would be offered only a 10% discount to replace the earbuds. However, I have found that this is a known issue related to an internal battery and connection malfunction that has affected numerous other customers, and many have reported experiencing the same problem outside of the warranty period. Given that this appears to be an inherent quality issue with the product, I believe it is unreasonable for Bose to refuse to fully address the issue.I understand that warranties have their limits, but given the widespread nature of this defect, I believe Bose should take responsibility for replacing the faulty earbuds free of charge, even if they are no longer under warranty. It is my expectation that **** stands behind its products and provides the necessary support to resolve this problem, as I believe this is an issue that extends beyond typical wear and tear.I am requesting a full replacement of my Bose Sport Earbuds. I believe this resolution is appropriate given the well-documented nature of the problem and the fact that I am not alone in experiencing it.I kindly ask the Better Business Bureau to intervene and assist in facilitating a fair resolution of this matter.I look forward to your prompt response and the swift resolution of this issue.Thank you for your attention to this matter.

  Business Response

  Date: 01/13/2025

  1/13/2025

  This letter is in response to Complaint No. ********, dated January 5, 2025, submitted to the Better Business Bureau and Bose Corporation.
  **** is committed to delivering high-quality products and services and takes pride in its reputation for customer satisfaction. In keeping with this commitment, our Global Escalation Manager reached out to the customer by email, as requested. We have addressed the customers inquiries and presented our out-of-warranty options.
  It is our understanding that the matter has been resolved, and the customer plans to update us regarding their decision on our offer. At this time, **** considers this matter closed.
  Should the customer have any further questions or concerns, we encourage them to contact us at **************.
  We appreciate the customers support and hope they continue to enjoy Bose products.

  Customer Answer

  Date: 01/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  While I understand that all products have a finite lifespan, I want to emphasize that I have taken excellent care of my Bose Sport Earbuds. They have been used sparingly, kept clean, and always stored in the case when not in use. The only issue I have encountered is the blinking red and white lights, which prevent the earbuds from entering Bluetooth pairing mode. This issue appears to be an internal malfunction rather than typical wear and tear.
  

  Given the widespread nature of this problem, which has been reported by many other customers, it seems that this is a more significant, systemic defect rather than just a result of natural aging. This recurring malfunction raises concerns about the quality control behind these devices, and I do not believe it can be attributed to normal use or wear.
  

  Despite the earbuds being outside of the warranty period, I strongly believe that a full replacement at no additional cost is the most reasonable and fair resolution. This issue is not due to natural wear but rather a defect that affects numerous customers. I am not seeking a free replacement for general wear and tear, but because this problem appears to be a recurring defect for which Bose should take responsibility.
  

  While I appreciate the offer of a 30% discount on a new set of earbuds, I do not consider this an adequate solution. The underlying defect in my current earbuds remains unresolved. I respectfully ask that **** reconsider their position and provide a full replacement of the defective product free of charge, as I believe this issue extends beyond the typical product lifespan.
  

  In the meantime, I am continuing to seek assistance from the Better Business Bureau in hopes of reaching a fair resolution. I would greatly appreciate any further consideration of my request for a free replacement, as this defect clearly goes beyond normal aging.
  

  Thank you for your attention to this matter. I look forward to your continued support in helping me achieve a fair and appropriate resolution.
  

  Regards,

  T

  Business Response

  Date: 01/15/2025

  1/15/2025
  
  Response to Complaint/Rejection No. ******** (Dated 1/5/2025)
  Bose Corporation is committed to delivering exceptional products and service,consistently striving to uphold our strong reputation for customer satisfaction. In line with this commitment, our Global Escalation Director personally left direct contact information on the customer's voicemail to facilitate a resolution.
  While the product in question falls outside of our generous warranty period, we have proactively offered upgrade options with discounts to the customer to ensure a positive experience. At ****, we value every customer and are dedicated to addressing their concerns fairly. While this matter is closed, we encourage the customer to reach out to our Global Escalation Director to answer any additional questions he may have.

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  Thank you for the opportunity to respond to Bose Corporations recent response regarding my complaint.
  

  In their communication, Bose suggests that the concerns I and other customers have raised are not as widespread as they may appear. However, these issues are commonly reported by many users across multiple platforms, and dismissing them diminishes the genuine experiences of a significant number of customers. It is disappointing to see my feedback treated with such disregard.
  

  Although I am dissatisfied with Boses offer of a discount and their failure to provide a replacement, I understand that this is the final resolution being offered. As a result, I consider the matter closed on my end, as it is clear that a fully satisfactory resolution will not be provided by Bose.
  

  For potential Bose customers reading this complaint, I advise caution, as it seems Bose may not fully stand behind their products when issues arise. I encourage you to research customer experiences related to Bose earbuds, particularly those reporting problems with blinking red and white status lights.
  

  Thank you for your attention to this matter.

  Sincerely,

  T

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a new aviation headset adapter from ****. After researching all available products and features I determined that I needed 5 pin compatibility AND bluetooth capability. I found this product: ******************************************************************************************************************** made the purchase expecting this product to satisfy both needs, but upon receipt my product has no bluetooth capability, even though it is explicitly pictured on the product page of the Bose website.I called into customer service letting them know that I received the wrong product as mine does not have Bluetooth. After some investigation the agent told me that Bluetooth is not a feature of my product and said that he can process a return and get me the correct product for $100 more. I asked where the product page can be found on the website, assuming that I had made an incorrect purchase, but he said that the correct product is not listed on the website and is a "special order." I said that is unacceptable as the product I purchased is pictured with Bluetooth and that the correct product isn't even available on their website. After a brief hold the agent returned and said that his supervisor had approved a 20% discount for me on the correct product. I think it's unacceptable that **** is falsely advertising such an expensive product and then when confronted with the issue doesn't fix it.

  Business Response

  Date: 01/13/2025

  1/13/2025
  
  This letter is in response to Complaint No. ********, dated 1/4/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive conversation with him.  It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 01/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:01/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of Bose White Smoke Headsets on 10/08/2024 in the amount of ******. It was purchased using ******. I chose to return these and they were delivered back to Bose on 11/07/2024. I had some trouble which included a security breach with my ****** account so the account was completely closed and deleted causing the refund not to go through using ******. I spoke to Bose and they assured me there would be no problem, they would cut me a check and mail it to me but it may take a few weeks. I checked on Dec 20th and was assured after the CS agent called that the check had been cut and should be in my hands no later than Dec 27th. I have been checking and nothing has arrived and now, after several calls I can not get anyone to update me about the check and when it might be arriving. It has now been two months since I returned the item on tracking number 1Z4019RY9095094471/ RA"R000509997 The total is for ******. I feel I have been extremely patient but would really like to receive my money back since I returned the item months ago. Can someone please assist me regarding this matter since no one has been returning my calls or advising me in any way.Sincerely ****** ******

  Business Response

  Date: 01/10/2025

  1/10/2025
  
  This letter is in response to Complaint No. ********, dated 1/4/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 01/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** Earbuds no longer working, support only offer a discount to purchase new pair. this is a wide spread manufacturing issue with this model that the vendor will not address. I supplied a internet link showing how many other clients have had this issue with no resolution for an very expensive item made by a reputable company, I would expect **** back their product with either a fix or replacement. I'm filing not just fore self but for the many others that occurred or future customers based on the **** name and reputation. *****************************************************************************************

  Business Response

  Date: 01/13/2025

  /13/2025
  
  This letter is in response to Complaint No. ********, dated 1/1/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  **** is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager has attempted both phone and email to contact our customer. Regrettably, we have not been able to reach the customer. We encourage the customer to contact Bose, at **************, or kindly reply to our email for the best time to call,should they have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the recent order I placed on your website (Order #B002144945), which included the Bose Gift Box delivered to ***** on 12/04/2024.Upon reviewing the product after delivery, I found the listing on your website to be misleading, as it lacked any description or details regarding the products contents. I contacted your customer service team to address this issue, and while they acknowledged the lack of description and the misleading nature of the product offering, they stated that refunds are not provided for gift boxes.I find this policy unacceptable, as the misleading product listing is not my fault as a customer. I made the purchase in good faith, relying on ***** reputation for transparency and quality. Selling a product with no description and refusing a refund upon customer dissatisfaction undermines trust and violates basic principles of good business practice.I kindly request that you reconsider your no-refund policy in this instance and issue a full refund for this misleading product. As a long-standing customer of Bose, I am disappointed with this experience and hope you will address the issue fairly to restore my confidence in your brand.Thank you for your attention, and I look forward to a resolution.

  Business Response

  Date: 01/10/2025

  1/10/2025
  
  This letter is in response to Complaint No. ********, dated 12/31/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager attempted to contact the customer unsuccessfully.However, we feel confident the matter is resolved, and the customer is satisfied.Bose now considers this matter closed. We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 01/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Ayden *********

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid them $450 for a gift for my husband. They didn't have the radios they used to have so we wanted money back and they refused.

  Business Response

  Date: 01/10/2025

  1/10/2025
  
  This letter is in response to Complaint No. ********, dated 12/27/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.