Business Profile
Office Supplies
Staples, Inc.Headquarters
Reviews
This profile includes reviews for Staples, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 118 Customer Reviews
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Review fromVicki D
Date: 12/14/2023
1 starVicki D
Date: 12/14/2023
Order placed Dec 1 with estimated delivery Dec 8. Items not received. Called customer service and they said they would look into it. No calls back. When I logged into account it stated items iwould now be delivered by Dec 20th. No followup. No apologies. No reasons provided. think they would have overnighted it to make it right.
Staples, Inc.
Date: 12/19/2023
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.Staples, Inc.
Date: 12/21/2023
Staples apologizes for the inconvenience we may have caused the customer. The customer has received her order and we sent her a coupon as a gesture of goodwill.Review fromLauren B
Date: 11/29/2023
3 starsLauren B
Date: 11/29/2023
Made my first order from staples online. Had other options and THOUGHT Staples was the safest most reliable place to order office equiment. Was sent a confirmation of the order saying it'll arrive in two days and that they will send further info when when my order is shipped. So here we are waiting to see if it shows up, despite it never updating past the confirmation they got my order. I called the 800 number to see if it's even been sent yet and there is a recording saying they cannot answer my call, call back later....Tried 3x. Tried chat....thats really just email now and will take 24-48hrs for a response. Called a local store for help....They say they can't do anything or check past what I can see and sometimes you just have to wait a day or two later. I'm not ever sure it's shipped yet and no one can tell me? I was told I can cancel my order, if it never comes. The website says they keep their customers informed of what's happening with their order....I guess it's just certain customers. It also says not all shipping services share tracking, which I get but to be left completely in the dark isnt cool. You can see doing a quick search online that this is an issue and has been for some time. The fact that I can't verify the status or reach anyone that can, is enough for me to never want to order online from Staples again. No thanks. Staples, 5 stars are important to you from what I read. I'd have never ordered if I knew I couldn't reach anyone at the customer service number or chat (for a day or two) if I had an issue, and I'll not make that mistake again.Staples, Inc.
Date: 12/07/2023
Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.Staples, Inc.
Date: 12/08/2023
Staples apologizes for the inconvenience. We have reached out to our customer to explain the lack of communication and delay in receiving his order. This was a one-off situation. The customer confirmed that he did get his orderReview fromGene T
Date: 11/29/2023
2 starsGene T
Date: 11/29/2023
Purchased a fifty dollar gift card from Staples. Employee did not know how to activate. I questioned rather it was activated. ****** found out he did it incorrectly. I have spent over a month and three trip and several phone call with no attempt to resolve this issue. Very unhappy with effort to help me. Several phone call not returned. Several lost documents, phone numbers.Staples, Inc.
Date: 12/07/2023
Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.Staples, Inc.
Date: 12/20/2023
Staples apologizes for the inconvenience. We have reached out to the customer and come to a solution that was satisfactory to the customerReview fromEric D
Date: 11/23/2023
1 starEric D
Date: 11/23/2023
I purchased an office chair on the Staples website. The website was very clear that shipping was free. At the end of the transaction, the invoice showed $0 shipping but added a handling fee of $12.95 which is just a made up charge to offset the so-called free shipping. This is the very essence of bait and switch advertising. I emailed a complaint and the handling fee was refunded. But what about the thousands and thousands of customers that dont recognize the scam? This isnt a practice I expect from a national firm that obviously knows better. Where are the regulators that allow such shady behavior? I wont be buying anything at Staples in the future.Staples, Inc.
Date: 11/24/2023
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.Staples, Inc.
Date: 11/27/2023
Staples apologizes for the inconvenience we may have caused the customer. We communicated with the customer regarding the issue. ********************** may have a handling fee on products based on their dimensions, weight, or other criteria. If a handling fee is applied, you will see Handling Fee applies with the price and delivery expectation on the Product information page and at Checkout.Review fromKay D
Date: 11/18/2023
5 starsKay D
Date: 11/18/2023
I went to staples on ************ ********** **(****) . They were super busy. I was having a hard time figuring out the digital uploads and printing. The staff was amazingly patient, kind, helpful, and very accommodating. Thank you so much ******* and Gio!!!Staples, Inc.
Date: 11/20/2023
Staples truly thanks you for sharing your positive experience with us! We have submitted feedback to the store so the associates will be formally recognized. Again, please accept our thanks for passing along your positive experience; it is greatly appreciated. We look forward to seeing you again soon!Review fromphil f
Date: 11/15/2023
5 starsphil f
Date: 11/15/2023
I have been a customer and rewards hold holder with the ********************** on ********** in ********* for many years. I visted there this last week and I was so happy to have been served by ************** and **************. They both work in the Copy and ************** I am very happy to give this store 5 stars because of the **************** that they both gave because were patient, professional and polite they have mastered their department. It's a pleasure to shop there because of them. Their level of intense customer service is very reflective of the hiring and training practices of the store manager Mr. ***** he is super and manages from the floor not the back office. .Staples, Inc.
Date: 11/22/2023
Staples truly thanks you for sharing your positive experience with us! We have submitted feedback to the store so the associates will be formally recognized. Again, please accept our thanks for passing along your positive experience; it is greatly appreciated. We look forward to seeing you again soon!Review fromChristina A
Date: 11/14/2023
1 starChristina A
Date: 11/14/2023
Staples Business Advantage online ordering is committing fraud on a regular basis. I order items for our business, they say several items or the entire order weren't delivered and recharge my card. I inform them immediately that the order/items were received, and they tell me to wait up to 30 days for a refund. We are a small company so I notice this fraudulent behavior but am betting other larger entities don't. Staples either delivers/charges for both orders, boosting it's sales without your approval/knowledge, or they cancel the 2nd delivery of items and hope you forget to look for the refund. I am going to issue a formal complaint to the BBB shortlyStaples, Inc.
Date: 11/17/2023
Staples is truly sorry that this occurred and someone from our Senior Staples Advantage team is going to be in contact shortly.Staples, Inc.
Date: 11/22/2023
Staples apologizes for the inconvenience. We have been in touch with the customer and we are investigating why this happened and how we can prevent this from continuing to happen. Some changes have already been made to the customer's account to prevent this from continuing.Review fromDiane F
Date: 11/10/2023
5 starsDiane F
Date: 11/10/2023
Im a loyal Staples customer for many reasons and have been for years. They are also an incredible employer with the highest standards in the industry.Staples, Inc.
Date: 11/15/2023
Someone from our Customer Relations is going to be in contact shortly.Staples, Inc.
Date: 11/17/2023
Staples appreciates this feedback. We have been in touch with the customer and hoping to get some more information when the customer has a moment. We will then assist further at that timeReview fromHans S
Date: 10/22/2023
5 starsHans S
Date: 10/22/2023
Dear BBB,Dear BBB,I am writing to express my utmost satisfaction and gratitude for the exceptional experience I had at the Staples Store located in ********** at *****************************************. I would like to share this positive feedback with you as a testament to the outstanding service I received.Upon encountering an issue with my broken HP printer, which was fortunately covered under an extended warranty, I visited the ********** store seeking assistance. I was fortunate enough to be assisted by *****, the General Manager. ******* level of assistance exceeded my expectations.***** was not only incredibly helpful in promptly registering my product with Staples' extended warranty company, but he also took the initiative to troubleshoot the printer himself. Realizing the importance of the situation, he proactively contacted the warranty company, providing them with all the necessary details to facilitate the full reimbursement of the printer cost.******* dedication to going above and beyond the call of duty truly impressed me. His expertise and commitment to resolving my issue were outstanding, and I believe that his exceptional service should be acknowledged and recognized.I am sincerely grateful for the assistance and support ***** provided during this process. His attentiveness and professionalism made a significant difference in my overall experience at Staples. It is employees like ***** who exemplify the values and commitment to customer satisfaction that set ********************** apart.Thank you once again, *****, for your exceptional service. I will highly recommend the Staples Store in ********** to friends, family, and colleagues based on the incredible experience you provided.*********,*****************************Staples, Inc.
Date: 11/01/2023
Staples appreciates the feedback and we have made sure the associate was recognized.Review fromAndy H
Date: 10/20/2023
5 starsAndy H
Date: 10/20/2023
******* in print services at the ************* store is super! Competent, patient, efficient. Bravo!!Staples, Inc.
Date: 11/02/2023
Staples appreciates the wonderful feedback for one of our store associates. We have ensured that ******* is being recognized for his competent, patient and efficient help
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