Business Profile
Office Supplies
Staples, Inc.Headquarters
Reviews
This profile includes reviews for Staples, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 118 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJack L
Date: 10/19/2023
1 starJack L
Date: 10/19/2023
Since when does Staples not sell pizza and they rudely hung up on me to! ************* was horrible, j asked if they sold pizza because I herd from a friend and he just no so I asked one more time just in case and he hung up. Staples ****, ****
Staples, Inc.
Date: 11/01/2023
Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.Staples, Inc.
Date: 11/02/2023
Staples apologizes for the inconvenience. We have reached out to the customer and provided one option for frozen pizza through delivery using our Website. Our stores do not sell Pizza as we are an office supply company.Review fromJay R
Date: 10/13/2023
1 starJay R
Date: 10/13/2023
Location: Staples Address: ********************************************************************************************** I visited this place as a 2nd option since they had the printing paper in stock and able and willing to do the job Like I said I came here as a 2nd option the 1st option made it very challenging as it is and end up here because lack of inventory.Upon my arrival by 4:42 pm on Thursday October 12th since they didn't want to accept my payment over the over the phone earlier that day they forced me to come in person from *********, ** in order to proceed with this order. By 5:33 pm finally got a chance to speak to someone after me having to raised my voice in order to get their attention.The gentleman after attending to my needs and the situation on hand offered to have it printed within 20 minutes which I was unable to wait for it since I have to attend my 2nd job and need it to be in ********* by no later than 6:15 pm. I asked the representative if they can have it ready for tomorrow morning by 8:30 am and he said Yes!Now its Friday October 13, a little after 9 am since I dropped off my kids a bit late in school that morning and to my surprise this incompetent employee is informing me that my order is set to be ready by 6 pm and not that morning and wanting to charge me 30% of surcharge in order to expedite my order (remind you! Just yesterday they were willing and able to print while I wait). Can you understand the level of frustration? This is just label sheets to be printed in black and white, nothing complicated or challenging for a printing company to have ready to go This experience falls on the customer service department from **********************, and the entire lack of management in this current store of Mt. ******" where several minorities hold their position with only one thing of interest, their pay-checks - nothing else! Not the customer or Not the service! Very disgusting with this experience!Staples, Inc.
Date: 10/16/2023
Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.Staples, Inc.
Date: 10/18/2023
Staples apologizes for the inconvenience. For the safety of our customers, a store does not have a secure way to take payment over the phone. However, the customer can call ********* phone team to get assistance with uploading their information and making a secure payment and then have it picked up at the store level (depending on choices and available options).Review fromNesha W
Date: 10/11/2023
1 starNesha W
Date: 10/11/2023
I tried to purchase a sticker book from Staples that was priced $.50 it rang up for $6.99. The cashier Sha did not offer any options other than to return the booklet if I didnt want to pay the price. I let her know I wanted the listed price honored. She just stood there processing a refund. I had to ask her to call a manager she said Oh! Okay told the manager the issue. **** the manager went to check the price I followed. Once back there I showed her the price and stated there isnt even a $6.99 price tag she said very rudely yea but I could have charged you $6.29 as she points to a product listed for that price. I said how. **** said just be thankful Im giving it to you this time because prices can change anytime. I cant believe the customer service is this horrible coming from a manager. I asked for the store managers name she said Im the manager; there isnt a store manager so what ? I will not be shopping there again!Staples, Inc.
Date: 10/17/2023
Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.Staples, Inc.
Date: 10/20/2023
Staples apologizes for the inconvenience. We have reached out to the customer by email to offer our help and discuss this further, however the customer did not not respondReview fromLakeisha J
Date: 10/09/2023
1 starLakeisha J
Date: 10/09/2023
Staples Amazon return drop off is horrible I waited in line over 30 mins with only me and another woman in line. No one would help her she was the only register open. Instead the manager from the printing station pretend as she was working.Staples, Inc.
Date: 10/10/2023
Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.Staples, Inc.
Date: 10/10/2023
Staples apologizes for the inconvenience. We have been in touch with the customer and we will review what we can do to improve drop-off timesReview fromLisa H
Date: 09/27/2023
1 starLisa H
Date: 09/27/2023
Staples ***** extremely abusive women haters and pole climbing losers. You will not be acknowledged or treated well if you go to work for them! Good luck if you want to be mistreated.Staples, Inc.
Date: 09/29/2023
Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.Staples, Inc.
Date: 10/04/2023
Staples apologizes for the inconvenience. Staples has reached out to the customer to offer further help if she can share more details. She declined to share detailsReview fromCarolyn H
Date: 09/05/2023
1 starCarolyn H
Date: 09/05/2023
On June 30th 2023, I went to staples in ****** to print a one page document. I threw out the receipt since I figured it was a $1.25 or something like that. It was just a one page document on regular paper. I went home and noticed my bank statements. I was charged $39.25 for this printing service. I called the store and they said to dispute it with my card. My bank had a dispute filed but staples said I was billed the correct amount. They attached their copy of the receipt which showed a charge for 1 Print from Email ******* $0.23 and 1 Scan to Email ******* $39.00. How can I possibly be charged this amount? Obviously this is a glitch in the system of the store.Staples, Inc.
Date: 09/07/2023
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.Staples, Inc.
Date: 09/14/2023
Staples apologizes for the inconvenience we may have caused the customer. We have processed a full refund for the customer.Review fromSally J
Date: 08/17/2023
1 starSally J
Date: 08/17/2023
Staples, ********* is run by incompetence. Print service ************* have no idea what they are doing. ************ ce ter needs an associate to key in a code for each customer, then you pay at register instead of at machine. They have extremely limited choice of paper colors on hand. If there was another copy place in town, then I would definitely use it.Lady at copy center is extremely rude.Staples, Inc.
Date: 08/18/2023
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.Staples, Inc.
Date: 08/24/2023
Staples apologizes for the inconvenience we may have caused the customer. The feedback was addressed with the store staff and the customer was advised of this.Review fromGeorgina F
Date: 08/15/2023
1 starGeorgina F
Date: 08/15/2023
Placed an order and they took payment that day. Then emailed and said the product was out of stock. It will take 3 to 5 days for a refund. Meanwhile, an order is delivered the next day and it's not our order. Called to let them know (being an honest Person) and they insisted We print off a label and call the delivery company to have it picked up. If we don't do this they won't refund us for our order. I am not employed or paid by Staples, but they expect me to work for them I guess. "No Pay though". We expressed our dissatisfaction however they didn't care. We then called to cancel our account and ordered from Best Buy. When they cancelled our account they still didn't do anything to keep us as clients. Really didn't careStaples, Inc.
Date: 08/18/2023
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.Review fromCHERYL J
Date: 07/27/2023
5 starsCHERYL J
Date: 07/27/2023
I love the staples near me on **************** in ************. They are always so helpful and friendly! I had a return for Amazon and wound up spending money in the clearance aisle! The manager and the assistant manager are kind, professional, and wonderful! Rare to see in young people.Staples, Inc.
Date: 07/28/2023
Staples truly thanks you for sharing your positive experience with us! We have submitted feedback to the store so the associates will be formally recognized. Again, please accept our thanks for passing along your positive experience; it is greatly appreciated. We look forward to seeing you again soon!Staples, Inc.
Date: 07/31/2023
Staples truly thanks you for sharing your positive experience with us! We have submitted feedback to the store so the associates will be formally recognized. Again, please accept our thanks for passing along your positive experience; it is greatly appreciated. We look forward to seeing you again soon!Review fromErika M
Date: 07/22/2023
1 starErika M
Date: 07/22/2023
While struggking through personal matters sat down on the floor after getting most items I was getting that day. The previous week I had purchased over $300 worth of product. This week would have been over $50. Store employee followed me, harrassed me. I told him I needed space and was having a bad day and just needed time to collect myself. The store wasn't busy. ****** got a manager. **** I think, who got in my face while I was merely sitting on the floor. Then called the police on me. For sitting on the floor? Shameful way to treat local veterans and paying customers.Staples, Inc.
Date: 07/26/2023
Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.Staples, Inc.
Date: 08/01/2023
Staples apologizes for the inconvenience. We will do a full internal investigation and address this internally based on the outcome of our investigation.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.