Business Profile

Retail Stores

The TJX Companies, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

457 total complaints in the last 3 years.
185 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/04/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, Yesterday, Aug. 2, 2023 I went into Home Sense in ***********, ** (with a friend) because they were having a 30-50% off sale. At the back of the store where the furniture is displayed I spotted a wooden cabinet with two doors and black metal legs with a huge price tag on the top that said $179. The cabinet had plastic on the top for protection and the price tag was under the plastic. Today, August 3, **** at 4:45pm I returned to the store with my husband to buy the cabinet. A store clerk got a cart and moved the cabinet to the cashier for me. When the cashier rang up the price he said that will be $344.00. I said the price tag right there says $179. He said you are right let me call a manager. The manager arrived, said that the price tag was hanging on the back and it said $344. I said I had been in yesterday and that price was on the top of the cabinet and that there was a larger cabinet near it that had a price tag on the top as well that said $279. The female manager said that kids come into the store all the time and move the price tags around. The price was $344. I told them I didn't want the cabinet. I left upset because of the flippant treatment of the manager and also upset because it was not unrealistic that an advertised sale of 30-50% led me to believe that was a reasonable price for the cabinet. I should add I never did see the tag hanging down the far left back of the cabinet. I consider this to be misleading and false advertising especially since the price tag on the top was visible for two days. I wonder what the actual price was on the other cabinet.
Customer Answer
Date: 08/19/2023
I have heard from **** at TJX. However, I got a rote response telling me that they honour the price posted on the tag not on the product. I am dissatisfied with the response.
Business Response
Date: 08/20/2023
Dear ********,

Thank you for contacting ************************** regarding our sister store in ******, Homesense.

We have passed your comments on to the appropriate people, and you will be hearing back from someone shortly.

We appreciate your patience.

Sincerely,

*****
**************************
Initial Complaint
Date:07/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a ginger jar from HomeGoods. It arrived and the jar was not packaged with any protection. The lid was broken in five pieces. The box was damage. The order number was ***********. I tried to call and speak to someone. They claimed they sent me an email to upload photos. I never received an email. I also tried to chat someone. No would help. I have photos of the box and the broken lid. The customer service is zero. They will not assist me. They have not offered me a replacement and it appears I cannot get a refund.
Business Response
Date: 08/06/2023
Dear *******,
Thank you for contacting TJ ********************* regarding your recent order.
We regret any inconvenience this has caused.
We submitted a full refund to your bank on 08/01/23. The refund should show on the original form of payment in **** days but may vary depending on your bank.
We appreciate your reaching out. Were happy to help.
Initial Complaint
Date:07/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE BEEN SHOPPING WITH T.J. MAXX FOR SEVERAL YEARS WITH MINIMAL PROBLEMS. ABOUT 2 WEEKS AGO, I TRIED PLACING AN ORDER AND KEPT GETTING REJECTED/KICKED OUT. I CALLED MY BANK TO FIND OUT IF THERE WAS ANY PROBLEM WITH MY DEBIT CARD. I WAS TOLD NO, ALL IS FINE WITH MY ACCOUNTS/DEBIT CARD. I THEN WENT BACK TRYING TO PLACE ORDER....NO GOOD. I THEN CALLED CUSTOMER SERVICE AND THEY TRIED TO PLACE SAID ORDER AND THEY GOT THE SAME REJECTION MESSAGE. I WAS THEN TOLD THAT THEY WOULD REACH OUT TO THEIR I.T. DEPARTMENT AND CALL ME BACK.I DID RECEIVE A CALL.BACK AND WAS TOLD THERE WAS A DISPUTE ON AN ITEM THAT WAS IN MY SAID ORDER. ITEM IN QUESTION WAS ON THE CLEARANCE SITE FOR $15.00 AND NEVER REFLECTED IN MY SHOPPING BAG FOR CLEARANCE PRICE. THIS WAS CLEARLY "DROPPING THE ***** BY T.J. MAXX AND TO THIS DAY HAVE YET TO ADMIT THE OVERSIGHT AND FROM WHAT I CAN SEE, MY ACCOUNT WAS COMPROMISED/BLOCKED WITHOUT INFORMING ME ONE WAY OR THE OTHER.I DID REACH OUT TO ONE OF THEIR EXECUTIVES, *******************, WHO DID REACH OUT TO ME VIA PHONE/TEXT, WHICH IN MY ESTIMATION LOOKS JUST LIKE "SMOKE AND MIRRORS". I SENT HIM A TEXT LAST EVENING WITH NO RESPONSE WHATSOEVER. I WOULD LIKE TO MAKE MENTION THAT I ENDURED TOTAL HIP REPLACEMENT/FRACTURED PELVIS SURGERY LAST OCTOBER AND STILL RECOVERIING AT HOME, UNABLE TO GO OUT LEAVING ME TO SHOP ONLINE.
Business Response
Date: 08/20/2023
Thank you for contacting us regarding your online order.
We appreciate your patience while we researched this further and regret any inconvenience this has caused.
Based on our conversation with you on 07/28, an order adjustment has been issued. The refund should show on the original form of payment in **** days but may vary depending on your bank.
We appreciate your reaching out.We're happy to help.

Sincerely,
*****
TJX Customer Service
Initial Complaint
Date:07/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a tjx rewards card (the regular store card), the credit card company opened a mastercard without my knowledge and sent it to a previous address. I have tried calling several times and have gotten no help from customer service. I did not authorize a mastercard to be opened or sent out. I have gotten a letter in the mail asking me to activate a card that I have never applied for or received. When I go to the *** app on my phone, it shows my store card account and a Mastercard account number that I do not have in my possession. I am not quite sure how this is legal for a company to send a credit card that I have never applied for or authorized. I want this resolved as I have now spent hours over the phone with no resolve.
Business Response
Date: 07/30/2023
Dear ******,

Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.

As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.

You are a valued TJ Maxx customer, and we appreciate your inquiry.

Sincerely,

*****
Corporate ****************
Customer Answer
Date: 07/30/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
I understand that the credit card company is synchrony but I am not accepting this until the issue has been resolved. I have not yet been contacted by anyone to resolve the issue. The entire reason I filed this complaint is because when I dealt with synchrony, they did not resolve the issue. I would like this resolved ASAP. It has me questioning shopping at any of these stores again. Thank you for your time.

*******************

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 09/10/2023
Thank you for getting back to us,
We have record of ******************* reaching out to you to resolve this issue on 7/31/23 and are considering this issue as resolved.
Sincerely,
*****
TJX Customer Service
Customer Answer
Date: 09/11/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.] when I spoke to TjX about this issue, they assured me that the Mastercard would be taken off of my account and its still showing on there. I should have only one account, I never asked for a Mastercard to be sent and do not want this showing up on my account. I asked for it to be removed and I just looked today (9-11-23) and its still there. Shown in the picture attached. Thanks so much!
*******************

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Initial Complaint
Date:07/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had rude, unclassy, and unprofessional behavior from cashier Milageros or Milagiros from the Marshalls store on *****************************************************************************. This happened between 5:20 pm to 5:50 pm on 7/22/2023 when I went to do a return.The first cachier helping me was helpful but her coworker, *********, who came to help as we were having issues matching the receipt with one of the returns has an uncivilized and trashy attitude for someone in customer service.She was wiggling her head, rolling her eyes, wiggling her fingers in my face, etc. This is all on video.Her behavior started because when they mentioned they will send someone to get similar item to compare I told them I will run to grab it as I know where they are and will save time.When I came back she started scolding me like a child so when I asked to start talking to me like that she started rolling her eyes and wiggling her head, raising her voice and being extremely unprofessional.Even when I asked for her name she wiggled her fingers with a rude tone saying she will give it to me and when she wrote it down she slammed the paper she wrote it on on the counter and walked away.*****, the manager came later and was professional, friendly, and offered a better solution.This shouldn't be the person representing Marshalls as a business.This type of attitude seems to be common here because if you look at a lot of the poor reviews on ******* they mentioned bad customer services from the employees.A lot of them seem to bring their horrible manners from home to their job.
Business Response
Date: 07/30/2023
Dear ********,

Thank you for contacting Marshalls **************** regarding your experience in our *********, ** store.

We were disappointed to learn about your unpleasant visit. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with the Store Manager, *****, for her review and attention.
Again, thank you for taking the time to write and for bringing this to our attention.

We hope we have the opportunity to better serve you in the future.

Sincerely,

*****
Marshalls ****************
Customer Answer
Date: 07/30/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********
Initial Complaint
Date:07/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/8/23 I purchased an outdoor bistro set from HomeGoods which arrived on 7/14/23 defective. Both the packaging and merchandise were damaged. I contacted HomeGoods to return the set and was told returning it wasn't necessary but I needed to provide pictures of the damage to receive a refund which I did on 7/21/23. Since then several emails have been exchanged requesting additional information and I received notice today I'd be receiving a partial refund. The total purchase cost was $125.67 and the refund being offered is $109.17. I thought they were offering a refund less the shipping and handling however, the amount offered doesn't even include the correct tax. I've provided HomeGoods all the information they've requested, including detailed pictures of the damage. It's through no fault of my own the merchandise arrived damaged and I should be refunded the entire amount.
Business Response
Date: 08/01/2023
Good day,
We regret any inconvenience this has caused.
After speaking with you, we can confirm the full refund has been issued.
If you need anything further, please reach out at **************. We are happy to help!
Sincerely
*****
TJX Customer Service
Customer Answer
Date: 08/01/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*************************
Initial Complaint
Date:07/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to contact the vendor online - no success. The return window online gives conflicting information. I want to return some of my items because they are composed of materials that are not safe for skin... Please have the vendor make an exception and return the items I want returned.Also, in addition, I am unable to login to my account and pull up my online purchases. There is an error on the Website's behalf... I attached photo documentation for this, as well.The website says my phone number ends in "****" and it does not. Either this company has mistakenly merged my account with someone else, or there is another error.Please correct these issues.
Business Response
Date: 07/23/2023
Dear *******,

Thank you for contacting TJ Maxx ****************.

We are sorry you are unhappy with your recent purchase.

Merchandise purchased in one of our stores will need to be returned to one of our stores. Following is a copy of our return policy:
Our return policy states that you may return merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. A 10 day period is required for a cash refund on check purchases. Returns with receipts over 30 days or without a receipt will receive store credit only. Gift receipts are valid for store credit or exchange of merchandise only.
Merchandise that is used or worn will not be accepted for refund or exchange. Returns of swimwear and intimate apparel require tickets properly attached to the merchandise. Jewelry returns must be made at the jewelry counter, and must be made only at stores that carry jewelry. Other restrictions may apply.

Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.

A valid government issued photo ID, name, address, and signature are required for returns without a valid receipt or gift receipt. Customer signature may be required for returns (receipted and unreceipted). To learn about how we use and handle your information, please see our Privacy Notice.

If this merchandise was purchased online, following is a link with the return policy: **************************************************************************************

Should you need assistance with your online order, please feel free to reach out to our online **************** team at ************

Sincerely,

*****
TJ Maxx ****************
Customer Answer
Date: 07/24/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The business did not address my initial questions. See my original email below:
I am trying to contact the vendor online - no success. The return window online gives conflicting information. I want to return some of my items because they are composed of materials that are not safe for skin... Please have the vendor make an exception and return the items I want returned. Also, in addition, I am unable to login to my account and pull up my online purchases. There is an error on the Website's behalf... I attached photo documentation for this, as well. The website says my phone number ends in "****" and it does not. Either this company has mistakenly merged my account with someone else, or there is another error. Please correct these issues.
None of the bolded issues were addressed.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Kind Regards,
*******
*******

Business Response
Date: 09/10/2023
Thank you for getting back to us,
Unfortunately, we do not have duplicate copies of purchase receipts. Merchandise returned without the original receipt,accompanied by the ** Maxx tags, and otherwise eligible for return, will be issued a store credit.
If you need additional information on your online orders, please contact our online customer service team M-F ******* EST at **************. Any Representative will be happy to help you.
Sincerely,
*****
** Maxx Customer Service
Initial Complaint
Date:07/18/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently. My first and only time ever buying from tj maxx. It was an online order. I spent over $200. The quality was not very good. The sizes are way off. Had to return several tops. Which I did in store because I had to go to that city anyways.( I do not live close to a store) A massage pillow also part of that order. Which I planned on keeping. Broke right after I returned the tops. Another poor quality item. So I went ahead and read all the paper work. It came with a return slip. No where on that paper work or return policy info. In the paper work. Did it say. They would charge me ***** for return shipping. The shipping was free is what it said. So an item I paid *****+ they kept over half of that!!!! So my first time shopping tj maxx became my last time. They owe me $***** after a bait n switch move they pulled. Order#********** Moving forward they need to be more transparent and include these hidden fees in the paperwork of shipped items. For future customer's. This is bad business practice. Sketchy no doubt!!
Business Response
Date: 07/24/2023
Thank you for contacting TJX **************** regarding your shipping fee..
We regret any inconvenience this has caused. We have issued a refund of $10.99 for the Return shipping fee.
Please reach out to us at ************ if there is anything else we can assist with. Were happy to help.
Sincerely,
TJX ****************
Customer Answer
Date: 07/24/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does partially satisfy my issues and/or concerns in reference to complaint #********. ********* says in the online policy it shows a ***** fee for returns. They need to include this on the paper for delivered items. My paper work had a copy of the return policy. It never stated anything about ***** return item charge. Or I would have returned it in store with the other items I returned. So new buyers like myself would assume this paper to be correct. I suggest you update your information sent with online delivered items. As this can be confusing to some. It is a deceitful practice. They did process a refund. Thanks for that. I did learn my ****** not to shop TJ maxx in the future. Thanks for the learning experience.

Regards,

*******************************
Initial Complaint
Date:07/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a housewarming party and received multiple gifts from homegoods. I received a carpet that the gifter gave me the tag for. I called homegoods and made sure that i could return with no receipt and they said yes of course. When I arrived to return at the store they told me they could not find the item in the system and they would not return. Even though the tag stated that it is a homegoods product and the rug had the same numbers as the tag. They told me to go to another homegoods and maybe they could find it in their system. I had an emergency liver transplant about 2 months ago and have difficulty with lifting things. I did not want to bother my family anymore so I put the rug in the car then brought it into the store only to have to lift it back into my car and pray that another homegoods would find it in their system. This is absolutely ridiculous that I had to be put through this ordeal when I called and specifically asked these questions and was told it was ok. Absolutely no remorse for your customers and and what they have to go through and no truth being expressed. This is too much!
Business Response
Date: 07/23/2023
Dear Blerina,

Thank you for contacting HomeGoods **************** regarding your experience in one of our stores.

We were sorry to hear that the store was unable to accept your return. Because we value our customers and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly respond to the e-mail sent to you via our **************** team with a picture of the rug including the back of the rug and a picture of the tag, it would assist us in following up on this matter.

We look forward to hearing back from you.

Sincerely,

*****
HomeGoods ****************
Initial Complaint
Date:07/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased items online from **************************************************** the tjmaxx official website and was originally charged $254.78. Five days later they charged my card, without my authorization, a second transaction in the amount $254.77. Instead of updating the pending transaction which would have been the correct way to proceed they just ran my card a second time without my consent. I have now paid $509.55 for a $254.78 order. I have waited the 7 days for the pending transaction to fall off but it has not. I am beyond mad and inconvenienced by this disregard for consumers financial well being. How many people are having this same issue and the company fails to resolve the issue despite several attempts. I received an email stating when my items would arrive when I didn't even inquire about shipping cause I have the tracking number and can see that. They didn't even read my original inquiry and didnt respond to my issue at all. I've never been this put out by a large corporation such as this. Blatant disregard for proper business practices.
Business Response
Date: 03/03/2025
Our records indicate that we called and left a detailed message on 8/01/23 informing the customer that we show 1 charge for $254.77. The pending authorization of $254.78 should have dropped off. If she still show a pending charge, we asked her please contact us, but we did not hear back..

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The TJX Companies, Inc. is NOT a BBB Accredited Business.