Business Profile

Retail Stores

The TJX Companies, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

457 total complaints in the last 3 years.
185 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a Tjx rewards Mastercard at the end of April. Upon receiving my card in the mail, and activating it, I discovered a fraudulent charge already on the card in the amount of $200. I called and reported this to synchrony bank. They said they had filed a claim, they canceled my card and sent me a new one. I called back again several weeks later to check on the investigation they said they were going to make, and they told me I needed to wait 60 days for my resolution in the mail. I called back after about 2 months, to be told no one had ever filed a fraudulent charge claim on my card. I asked them to please do it then, now, and requested a claim number. I was told I wouldnt be able to get a claim number to reference, that my card number had to be my claim number. I closed my entire account, and still have no resolution on the fraudulent charge, which puts my credit at risk. This charge is sitting on this card gaining interest because I havent made the payment on this $200. I want the charge removed and scrubbed from my credit.
Business Response
Date: 07/23/2023
Dear *****,

Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.

As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.

You are a valued TJ Maxx customer, and we appreciate your inquiry.

Sincerely,

*****
Corporate ****************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Refusal to give me my pin to my credit card after the automated system says to call to set up a pin. The highest up refused to help me after getting my social security number
Business Response
Date: 07/23/2023
Dear *****,

Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.

As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.

You are a valued TJ Maxx customer, and we appreciate your inquiry.

Sincerely,

*****
Corporate ****************
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Sirs:I purchased a 14 Kt gold 18 chain from TJMaxx for $159.99 as a present for my birthday in December 2022. We took our RV to ** for the winter and noticed the necklace had embedded fibers of fabric and even a few strands of hair. I did not have the receipt with me since I had no intention of returning it. When I returned home I immediately took the chain and receipt to my local store and the manager said it was over the 30 day return policy. I called TJ Customer ********************* and talked to ***** and he said all I had to do was get a letter from a jeweler explaining the problem. I called back with the letter and they said they had no ***** employee! The lady gave me a claim number and I attached my letter of complaint with the jewelers letter and I have not heard back from them since sending it off April 13, 2023. I have sent the email numerous times asking for a response with a gift card to their store for the amount of the necklace. My case number is:CS7663262 I am 73 years old and live on a on a limited income and paid this expensive amount so I could pass this down to my daughter as an heirloom. I have had many silver and gold chains in my lifetime and NONE of them have ever caught hair or fabric in them, let alone ones of this expensive price, and you cannot remove them without harming the necklace. I have replaced this necklace with one almost identical to it from **** for $13.99 and have worn it for two months straight with not one piece of fabric or hair becoming enmeshed in it. Thank you for your help in this matter. I read on line that TJ Maxx has the lowest rate of customer service satisfaction at 12%. I guess when you ignore emails for months and then fail to stand by very expensive jewelry that is defective you dont deserve high customer satisfaction ratings on complaints.Thanks for any help u can give me in dealing with this very frustrating matter.*************************** ************ PS. Should I keep sending them emails and calling?
Business Response
Date: 07/23/2023
Dear *****,
Thank you for contacting TJ *********************.

We see our District Manager has tried to reach you on several occasions to help resolve this issue. Unfortunately, they were unsuccessful in reaching you.

We have been trying to contact you at the number ************. Is there an alternate number they can reach you at?

If you prefer, you can reach the District Manager, Joy, directly at ************

Sincerely,

*****
TJ *********************
Initial Complaint
Date:07/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called customer service regarding reward points on the *** credit card. I had problems before regarding reward points and the customer service helped me that time. I use a *** credit card to receive reward points. I received ******************************************* a ******* store and paid $ ***** on June 10, 2023. 41 reward points was good. Next time , I received 0 reward points when I used the *** credit card in the ******* store and paid $ ***** in June on 6/27/23. I tried to explain the problems but the representative didnt want to help me. I filed complaints, but the manager told me that they will not respond to my complaint and I will not know about their decisions. *** company advertise using *** credit cards with a great reward system and excellent customer service. I am a very good customer and pay every bill very quickly. I learned that the *** credit card doesn't value a good customer and will not help and resolve problems. *** credit card representatives provide poor quality of customer service.
Business Response
Date: 07/09/2023
Dear *******,

Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.

As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.

You are a valued TJ Maxx customer, and we appreciate your inquiry.

Sincerely,

*****
Corporate ****************
Customer Answer
Date: 07/10/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*************************
Initial Complaint
Date:07/07/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am having an issue with the tj maxx customer service center. I went shopping on 6/9/2023 and got a necklace and a cute dress for a quick shopping trip at the Florence ** location. I go to the ********* ** location all the time. I am closer to ******** now and was excited to have a new outfit however the dress did not fit as expected. I attempted to return on 6/16/2023 and the store refused my return even though I had the tags and the receipt. They said that the tag number didnt match the item. I asked for a manager and she said the same thing. I was confused but didnt have time to argue or get any extra details so later that day 6/16/2023 I called the customer service number. I spoke to ***** who was going to call the store but I got disconnected. I called back right away and got ***** who said that ***** said I hung up on her. I told ***** I got disconnected and explained the situation again. ***** told me to email her pictures of everything and she would send me an email to confirm she received the pictures. She said that she would send me a merch credit card for the amount of the dress and that I could donate the dress since the store wouldnt return it. I offered to mail the dress to corporate and she said they wouldnt need that. I never received an email to confirm so I emailed again the next business day and never heard anything back. I called back around 6/29 or 6/30 and was told that ***** was on vacation but they had received my email they were looking *** it and I would be contacted in the next couple of days. I still havent been contacted or received a refund for the dress
Customer Answer
Date: 07/20/2023
I have not heard from the business in response to my complaint. I have contacted them multiple times
Business Response
Date: 07/23/2023
Dear ****,
Thank you for contacting TJ ********************* regarding your experience in our ********, ** store.

We were disappointed to learn about the delay in assisting with this. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion.

We are sending you an egift card in the amount of $29.99 to reimburse you for the dress. This may be used in any of our stores and online at tjmaxx.com, marshalls.com, homegoods.com, and sierra.com. It will be sent in a separate email from ******************************* within one - two business days.
Please be aware, all future returns will need to be approved at and returned to one of our stores

Sincerely,

*****
TJ *********************
Customer Answer
Date: 07/24/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*****************************
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SEE YELLOW HIGHLIGHT FOR ORGINAL PURCHASE INFO 6/7/23, WITH RETURN I am missing $279.98 for a return received by the *******, ** distribution center via ****** tracking #************ on 6/15 that STILL hasn't posted to my account despite all the evidence I've submitted. I tried to file a dispute for this via phone and it was never filed by the representative. I completed the form online and they STILL didn't file it. Furthermore, I am missing $79.99 that was supposed to be credited to my account via an in-store return on 6/28 at the ********, ** store. The manager argued that it could not be credited to my *** credit card because the purchase was completed via PayPal even though I told her I could prove on my phone that it was with the *** card. She gave me a gift card instead which I've never had done before and have no use for. She never stated if I returned it via mail I would have everything refunded to my original form of payment and made it sound like no matter the method of return, it would be a giftcard reimbursement. What is the point of being a valuable customer that pays their bills on time if you won't honor my use of your credit card?I want my money back, credited to my account immediately.
Business Response
Date: 07/11/2023
Good day-
We regret any inconvenience this has caused. We can confirm your return has been received and processed. If you need anything further, please reach out to us at **************.
We are happy to help!
Sincerely,
*****
TJX Customer
Customer Answer
Date: 07/11/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

J V
Initial Complaint
Date:06/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened up my tj maxx card and used it maybe a total of 3 times paying it off every time right away. Great payment history never late and after not even a year or more I get a letter saying my card was being closed because my score dropped, I was shocked and after calling I get a representative that tells me my score dropped first, I have never heard of a company checking your credit once the card is opened and you have a zero balance. Then they tell me because my credit score dropped which is due to a fraud on my account and I have an open identity theft case. He told me it did not matter my account was being closed did not matter and because I have a home loan opened with a high balance. This did not make sense because when I opened the account and had the home loan because I purchased a new home and he's telling me your balance is too high on loan and just could not really explain to me. It was unprofessional and it did bring my score down with it being closed.
Business Response
Date: 06/27/2023
Dear ********,

Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.

As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.

You are a valued TJ Maxx customer, and we appreciate your inquiry.

Sincerely,

*****
Corporate ****************
Initial Complaint
Date:06/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered 9 items from Marshalls.com order #: *********** order date: May 23, 2023 Returned all 9 items at the same time but somehow was not refunded for 1 item, which I did return with the other 8 items at the same time, and it should have been on that same return receipt and refunded to me. Item: ************************* ******** Sleeveless Floral Print Maxi Dress Style#: ********** $80.00 I have reached out to the company several times and have been replied to, but nothing has been resolved in over two weeks, and now Im not being replied to at all. Im disappointed. I gave them the item back and now I want my money refunded to the original card used for the purchase. Thanks.
Business Response
Date: 06/27/2023
Dear ***,
Thank you for contacting Marshalls ****************.

We have researched your order number *********** and did not see an item for $80.00 on this order.

We did find an item that was not credited for $39.99 and have issued you a credit for $43.91 to reimburse you for that item and tax.

We appreciate your reaching out. If you need additional assistance, please feel free to contact us back at **************.

Sincerely,

*****
Marshalls ****************
Initial Complaint
Date:06/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mother was an avid shopper and Marshalls. She passed away unexpectedly, and did not have an opportunity to use her numerous expenditures (which still has Marshalls and Homegoods price tags attached). I tried to return for a store credit, by a manager by the name of **** treated me as if I stole something and humiliated me in front of the store. You can only imagine how I felt being a disabled minority walking with a cane in a predominantly Caucasian environment only to be humiliated for an allegation of theft. I just want to return my moms purchases. I am not asking for a refund, but merely a store credit will suffice. Please assist.
Business Response
Date: 06/22/2023
Thank you for reaching out to the Better Business Bureau regarding your recent experience in one of our Marshalls stores.
We were disappointed to learn your return was denied. As we discussed, we have sent you an email asking for more information so we may try to assist you better.
If we can be of further assistance or you have additional questions, please call our *************************** at ************** and ask for me, *******************
Sincerely,
*********
Marshalls Customer Service
Customer Answer
Date: 07/04/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as *************************************** is a complete liar. I have never purchased nor will I ever purchase anything from your company. If I have, provide me proof. I sometimes order things for people and they give me the money back, but I have never purchased anything from your company. You have poor customer service, you took advantage of an elderly now deceased woman; my mother. She ordered from you, and the item was never delivered, and I want her to be refunded. Just because she is deceased, she is still entitled to a refund. Provide a copy of my mother's signature confirming delivery. You CANNOT because it was never delivered. I AM REQUESTING A REFUND ON MY MOTHERS BEHALF FOR ITEMS PAID FOR THAT WAS NOT RECEIVED NOT DELIVERED. NON-RECEIPT OF PURCHASED GOODS. I WILL NOT TAKE A 50% LOSS ON SOMETHING THAT WAS NEVER RECEIVED. THIS IS A CON GAME AGAINST ELDERLY. REFUND HER MONEY IN FULL.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 07/07/2023
Thank you for replying to the Better Business Bureau regarding your complaint. We tried to reach you at the phone number you provided but were unable to leave a message.
Per our conversation on 6/22/23, we are awaiting for your reply to our email with information for the items and approximate cost of the items you were unable to return.
In your response to the Better Business Bureau you noted that you are looking for a refund for an order you mother did not receive. If you would kindly call our *************************** with more information regarding this order we would be happy to look into it more for you.
We look forward to hearing from you,
Sincerely,
*********
Marshalls Customer Service
*************************** can be reached at ************** Monday through Friday from 9 AM to 6 PM EST.
Customer Answer
Date: 07/10/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

I emailed the *** the name of the ride manager and the location of the store where this occurred. They have not responded as of yet.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****
Initial Complaint
Date:06/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a backpack from the Homestead location for $16.00 (plus ** sales tax).This company seems to be content selling cheaply made goods and not caring about defects that occur. This backpack lasted me a little over a month and the zipper came apart in pieces. The manager basically said that I'm stuck with a broken/defective item.This is not good business and I want nothing more than a full refund. I won't shop for purses there ever again, but I want my money back.
Business Response
Date: 06/21/2023
Dear *******,
We are sorry to hear that the backpack you purchased did not meet the standard of quality that Marshalls carries and are sending you a check in the amount of $17.12 to reimburse you for this item. Please allow ***** business days for this to be received in the mail.
We are pleased that we were able to assist you with this and look forward to seeing you in our stores again soon.
Sincerely,

*****
Marshalls Customer Service
Customer Answer
Date: 06/21/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*****************************

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The TJX Companies, Inc. is NOT a BBB Accredited Business.