Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  300 Value Way # 400 Marlborough, MA 01752-3093

• 

  The TJX Companies, Inc.

  83 Commerce Way Woburn, MA 01801-1007

• 

  The TJX Companies, Inc.

  3000 Fashion Center Blvd Newark, DE 19702

• 

  The TJX Companies, Inc.

  1005 Paradise rd Swampscott, MA 01907

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 3/17/2023 A PURCHASE WAS MADE AT THE MARSHALLS LOCATION IN *******, **. I COMPLETED AN CREDIT APPLICATION TO APPLY FOR THE 10 DISCOUNT THAT IS GIVEN FOR APPLYING FOR THERE STORE CREDIT CARD. MY APPLICATION WAS NOT APPROVED AT THE **** AND WHEN I ASKED FOR AN EXPLANATION THE CASHIER STATED TO CALL THE ************ NUMBER TO SPEAK TO SOMEONE. WHEN I SPOKE TO THE ACCOUNT MANAGER *****, HIS EXACT WORDS WERE; "******************** IF I AM BEING COMPLETELY HONEST WITH YOU YOUR APPLICATION IS UNDER REVIEW BASED ON YOUR NAME. WHICH IS OF A HISPANIC DESCENT. I WAS COMPLETELY TAKEN ABACK AND OFFENDED BY THIS. I HAVE AN EXCELLENT CREDIT SCORE AND THERE WAS NO REASON WHY MY APPLICATION WAS HELD BACK AND I WAS NOT ABLE TO GET THE DISCOUNT ON A PURCHASE OF $350.00. I WISH TO SPEAK TO SOMEONE IN CORPORATE IN REGARDS TO THIS VERY UNETHICAL PRACTICE.ATTACHED IS A COPY OF MY RECIEPTE.THE KEYCODE FOR THE APPLICATION IS : J8B0MJ REF NUM: ****************

  Business Response

  Date: 03/19/2023

  Dear *****,
  
  Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.
  
  Sincerely,
  
  *****
  TJ *********************

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased some items online at TJMAXX for a total of $127.16. After the items I wasn't satisfied with the quality and so I decided to return the items in store. When I went to the store I was told they could only offer a store credit, which I refused. The stored clerk then mentioned I could mail the items back free of charge using the included return label, and a full refund would be provided to my PayPal account. Following this advise, I mailed back the items to TJMAXX using the return label provided. A few days later I received an email from TJMAXX indicating the return was received and the refund would be credited to my account. Upon checking my Paypal, I noticed only $116.17 was returned by TJMAXX. I called TJMAXX to enquire and I was told by the agent that I was charged for mailing the items back to them. I find this to be very unethical as this information was not included on the return label and this is completely different from what I was told by the store clerk. I have checked their website and I also have not seen this written anywhere. I would there like to request that this money be returned to me. We are all experiencing challenging times and it is absolutely unethical for a business to operate in this manner.

  Business Response

  Date: 03/19/2023

  Dear ********,
  
  Thank you for contacting TJ *********************.
  
  Customer courtesy and convenience are very important to us and we apologize if you feel this was not demonstrated on your last visit to our store.
  
  Our Return policy states, purchases made with PayPal and that are returned to a T.J.Maxx store will receive any refund in the form of a merchandise credit. and purchases made with PayPal that are returned by mail will receive charge credit, minus the $10.99 return shipping and handling fee.
  
  If needed, a copy of our return policies can be found here: **************************************************************************************
  
  We appreciate the inquiry.
  
  
  Sincerely,
  
  *****
  TJ *********************

  Customer Answer

  Date: 03/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am rejecting the business' response as I think this is extremely unfair to me. All other companies I have made online purchases using my PayPal account, which is tied to my credit card, have always returned my money to my PayPal whenever I have had to return an item in store. I believe it is unethical for a large company like TJMaxx to only want to provide a store credit to a customer instead of returning the full amount to the customer's PayPal, thereby forcing the customer to return via mail and then charge the customer for postage. This is absolutely wrong, and it was never disclosed to me upfront. If TJMaxx refuses to return the full amount paid I will be submitting a complaint to the **** so this can be looked into as I would not like this to happen to anyone else.

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  Business Response

  Date: 04/10/2023

  Dear ********,
  

  Our return policy states that purchases made with PayPal and that are returned to a TJ Maxx store will receive any refund in the form of a merchandise credit and that purchases made with PayPal that are returned by mail will receive charge credit, minus the $10.99 return shipping and handling fee. This can be found on our website at **************************************************************************************.
  

  In the interest of customer service and as a one-time exception, we are sending you a check in the amount of $10.99 to reimburse you for the return shipping and handling fee. Please allow ***** business days for this to be received in the mail.
  

  We appreciate your inquiry.
  

  Sincerely,
  
  *****
  TJ Maxx Customer Service

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I always shop at the TJmaxx location in ******** **, and the Manager ****** is always racially profiling individuals. I bought a item that was on clearance for $16.99 and had unmatched set, i got to the register and they take one out because it doesnt match and they accused me of adding an item, how am i going to add an item, so they went to check on the rack to find the other matching top and they couldnt find it, so instead of honoring it they deny my purchased. They said because i might of add it they wont sell to me. But if they check and didnt find another top shouldnt they know it was not me. The manager got involved and since I had a book that was damaged she accused me of doing things just to get discounts? I had a TJmaxx card before and always shop not only $200 sometimes even more. That Manager is extremely racist and she acted like she was calling security when i committed no crime, just because it was prove the item to be right they got upset and not honored it and detached it . That Manager needs to go because a lot of Latinos shop here who unlike me dont know where to submit there complaint, ****** the cashier was agreeing with the Manager, they racially profiling people when Latinos are contributing to the sales instore. I feel stress not being able to shop or if i find a clearance and they dont like the race the person is they un honored the prices and take things from sets away. I feel targeted , my feelings were disregarded and made me feel like a criminal. She stood by the entrance while on the phone with security/cops as i was walking out with paid purchased from other items.

  Business Response

  Date: 03/20/2023

  Dear ****,
  
  Thank you for contacting TJ ********************* via the ********************** regarding your experience in our ********, ** store.
  
  We were disappointed to learn about your unpleasant visit. Customer courtesy and convenience are very important to **, and we apologize if that this was not demonstrated to you on this occasion. 
  Upon contacting the store we were notified that you have spoken with our stores management team and this has been resolved.
  Again, thank you for taking the time to write and for bringing this to our attention. 
  
  We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  
  *****
  TJ *********************

• Initial Complaint

  Date:03/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently tried to transfer my balance and when I checked in on the other bank the check was cleared and the representative said that they could see the approved amount. I then received an email about a week later saying it was denied. When I called TJ Maxx the representative told me they dont allow balance transfers. This is an unfair banking practice . I have spoken to a representative and they wont negotiate apr and now they wont allow me to pay my bill in the way I choose. It is legal tender and they shouldnt be able to dictate how I pay off my bill. They did not make it known prior that I couldnt balance transfer. I am a college student and we are in a recession. This is a predatory banking practice. I am simply trying to pay off my bill and have had a number of issues trying to communicate with them and now, this issue has happened . I feel that as a consumer my rights arent being protected.

  Business Response

  Date: 03/19/2023

  Dear ******,
  
  Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.
  
  Sincerely,
  
  *****
  TJ *********************

  Customer Answer

  Date: 03/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  

  I want a resolution and feel that this response is just stating someone will contact me. I dont want a promise to be contacted in the future. I would like a reply that moves closer to a resolution and acknowledges that the complaint was read. 

  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Sariah

   

   

  Business Response

  Date: 03/25/2023

  Thank you for getting back to us,

  We understand you have been contacted by ************************ and this matter has been resolved to your satisfaction.

   

  Sincerely,

  *****

  TJX Customer Service.

• Initial Complaint

  Date:03/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a suitcase from ******************* on 2/13/23. Attempted to return and was offered a gift card because of lost receipt. Asked them to look up purchase on my **** card and they said they dont do that. Waited for credit card bill to arrive and returned suitcase on 3/12/23 to TJ ***x(Burlington, **) with credit card statement (proof of purchase). Again since I did not have original sales receipt, Clerk offered me a gift card. When I asked clerk the difference between a receipt and credit card proof of purchase, she said the receipt gives date, store, and amount. I showed her that the credit card statement gave all this info. She was very pleasant, attempted to issue a refund, but the n said the cash register would not allow. She even got a manager involved and the manager also was unable to issue a refund. This was not a store /employee problem. This is a problem with TJ ***x corporate. I have never been told by any other merchant that they cant look up a purchase on a credit card and I have never been refused a refund when using credit card statement proof of purchase. Appears TJ *** corporate is trying to restrict giving refunds even within their 30 return period by making it as difficult as possible.

  Business Response

  Date: 03/19/2023

  Dear *******,
  
  Thank you for contacting TJ ********************* via the **********************.
  
  Customer courtesy and convenience are very important to us and we apologize if you feel this was not demonstrated on your last visit to our store.
  
  As stated in our return policy, all unreceipted returns will receive a refund in the form of a merchandise credit. Unfortunately, a bank statement does not take the place of a receipt.
  
  If needed, following is a copy of our return policy:
  
  Our return policy states that you may return merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. A 10 day period is required for a cash refund on check purchases. Returns with receipts over 30 days or without a receipt will receive store credit only. Gift receipts are valid for store credit or exchange of merchandise only.
  Merchandise that is used or worn will not be accepted for refund or exchange. Returns of swimwear and intimate apparel require tickets properly attached to the merchandise. Jewelry returns must be made at the jewelry counter, and must be made only at stores that carry jewelry. Other restrictions may apply.
  Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.
  
  A valid government issued photo ID, name, address, and signature are required for returns without a valid receipt or gift receipt. Customer signature may be required for returns (receipted and unreceipted). To learn about how we use and handle your information, please see our Privacy Notice
  We appreciate the inquiry.
  
  Sincerely,
  
  
  *****
  TJ *********************

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a lot of clothing from them, and when I told them about one item being defective, because it fell apart after the first wash, they refused to give me a refund or offer a replacement. They stated I went beyond the return policy deadline. I was responded to once, but then I was told that they could do nothing for me.

  Business Response

  Date: 03/12/2023

  Dear ******,
  
  Thank you for contacting ** *********************,
  
  We were sorry to hear that the store was unable to accept your return. Because we value our customers, and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly respond to the email we sent to you with a copy of your full receipt and a picture of the item with the ** Maxx tag, it would assist us in following up on this matter.
  
  Also, if needed, following is a copy of our return policy;
  
  Our return policy states that you may return merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. A 10 day period is required for a cash refund on check purchases. Returns with receipts over 30 days or without a receipt will receive store credit only. Gift receipts are valid for store credit or exchange of merchandise only.
  Merchandise that is used or worn will not be accepted for refund or exchange. Returns of swimwear and intimate apparel require tickets properly attached to the merchandise. Jewelry returns must be made at the jewelry counter, and must be made only at stores that carry jewelry. Other restrictions may apply.
  
  Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.
  
  A valid government issued photo ID, name, address, and signature are required for returns without a valid receipt or gift receipt. Customer signature may be required for returns (receipted and unreceipted). To learn about how we use and handle your information, please see our Privacy Notice.
  We look forward to hearing back from you.
  
  Sincerely,
  
  
  *****
  ** *********************

• Initial Complaint

  Date:03/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm am currently homeless. I don't dress the nicest and might not smell particularly great. I carry a backpack with absolutely everything I own in it. I'm already warey about leaving it anywhere but the front desk lady said she would watch out for it so I felt at ease enough **** pick out two replacement shirts for the ones I was returning. First of all and this is by no means part of my complaint I'm filing but the had 2guys and one woman following me for the entire hour I was in there looking. They made it perfectly clear it was happening. I suffer from public anxiety to the point I almost had a severe panic attack. I took two pills of my anxiety meds and should have because I will run out early. The Woman was the worst. She should never work around people ever again. Long story short I had my choices and went to the dressing g room I grabbed my backpack fro. Up front and felt no difference at that moment. I was in the dressing room for about 45 minutes *** and I could here the woman employee cracking jokes like , now we are going to have to burn everything he trys on so I got fed up and got r we ady to go. I picked up. Y bag and 2 new shirts and notice my backpack was light super light compared to before so I opened it up and bam laptop, charger and wierd enough my skull cap. I looked in my ubby hole heart pounding and nothing. I had to $100 bills foled up in a piece of paper. Please I'm begging you to help me I am like I said living on the streets but I am taking classes online for my LCDC chemical dependency courses . Now I'm screwed. Please help IhVe absolutely zero . **** to get a new one it was given to me by the school thanks for your help I can't find the receipt but I will contact my bank and get a statement showing it or just screenshot a pic of the transaction damnit I used cash but I promise you if I go back up there they will remember me. I'm going up tomorrow to get the names of the employees that harassed me and then the complicit few that stole my stuff. One I get that info I will send it to you guys. Tha ks for everything

  Business Response

  Date: 03/05/2023

  Dear *******,
  
  Thank you for contacting TJ ********************* regarding your experience in one of our stores.
  
  We were sorry to hear that you had a poor experience. Because we value our customers, and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly respond to the email we sent to you and let us know what store you were in, the date and time of your visit and the names or descriptions of anyone that you spoke with, it would assist us in following up on this matter. If you prefer, you can call our *************************** at ************** and speak with any Representative, who will be happy to assist you.
  
  We look forward to hearing back from you.
  
  Sincerely,
  
  *****
  TJ *********************
  
  Customer Service Hours of operation are Monday through Friday 9 AM to 6 PM, EST

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** is horrible. My credit score is super high. I get all kinds of offers and super big credit limits. $10,000 limits. Your card gave me a few hundred $. 1/2 decade later I still have only a few hundred $ limit. Their reason for rejecting increases are incoherent (my monthly payment was too low when I had $0 bill, I never carried a balance and always paid on time). When they owed me money they sent me a paper check. I can hardly buy a nice piece of gear or furniture with it. They told me they cant control paper statements advertisements. They apparently cant make a deposit in my bank account when they have my bank account numbers. They have to send a check. Time to upgrade from a 3rd class bank for your credit card to something worthwhile.

  Business Response

  Date: 03/05/2023

  Dear ****,
  
  Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.
  
  Sincerely,
  
  *****
  TJ *********************

  Customer Answer

  Date: 03/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  

  I have already talked to them.  They are not going to change. Some of their rules and policies are just plain odd, confusing and weird.  Again I highly suggest switching to a more competent bank. 
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 chairs online from TJmaxx . I expedited shipping because I had an upcoming function. At delivery, one of the chairs was broken. I called TJmaxx to request them to re-process my order given the circumstances. Unfortunately, I was told that I needed to re-wrap the broken chair and wait for its return to their warehouse before being refunded. I emphasized that I still wanted the 2nd chair. I asked TJmaxx for a store credit instead of waiting for a refund and that a new order should be processed replacing the broken chair. I was told that it was my responsibility to go back online and re-order a chair or I could wait for their warehouse to receive the chair back for the refund to be processed, at which point my new order could be placed. No attempt was made to accommodate my timeline into expediting a new order what so ever. When I asked if the broken chair could be picked As soon as possible because I did not want to be burdened or responsible for safeguarding their package, I was told that they could not ***** my request and that it would be picked up within 48 hrs. I felt that ******** took me for *****ed and 3 customers hung up at me.

  Business Response

  Date: 03/06/2023

  Dear ******,

  Thank you for contacting TJ Maxx Customer Service,

  We regret any inconvenience you experienced during the process of reporting your damaged item.

  We have issued a full refund back to the original form of payment. You should see this on your original method of payment in **** days. Please let us know if you would like to reorder. Were happy to help in any way we can.

   

  Sincerely,

  *****
  TJ Maxx Customer Service

  Customer Answer

  Date: 03/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  When I originally ordered the arm chairs, I paid for expedite shipping. However, TJMax is only willing to pay for standard shipping should I decide to re-order the 2nd arm chair. I also would like to be compensated for the inconvenience and the emotional turmoil this has caused. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 03/19/2023

  Thank you for getting back to us,

  We regret any inconvenience this has caused. We are happy to waive the expedited shipping if you decide to place a new order for a chair. We have also sent a $25 eGift card as a goodwill gesture. You should receive this in **** business days.

  Sincerely,

  *****

  TJ Maxx Customer Service

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the store at 2pm and purchased a comforter . It said king size but was too small. I went back to the ******** ****** store at 545 with my receipt to return the item. I was refused a return or a refund of my money because the comforter had drops of rain on it from walking outside to inside the store . I want a full refund of the comforter for *****

  Business Response

  Date: 03/05/2023

  Thank You for reaching out to Marshalls ****************,

  We see you have contacted our **************** team on 2/22/23 and this has been resolved with a reimbursement.

  We appreciate you taking the time to write and hope to see you in one of our stores again soon.

  Sincerely,

   

  *****

  Marshalls ****************