Business Profile
Buying Clubs
BJ's Wholesale Club, Inc.Complaints
This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,243 total complaints in the last 3 years.
- 385 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a set of tires from BJs, I have been having my tires rotated and balanced for several years since purchased. I was out of town and decided to visit the local BJs in Va, made an appointment and arrived to have service and shop worker denied me the requested service. I ask to speak with the store manager, he called me and stated they no longer rotate purchased tires with after market wheels. I explained to ***********************, I never heard or had this issue before, especially when the same wheels were on the original vehicle at hand I am very disappointed with my purchase at this point, I feel like I paid for the tires and the service which come with any tire purchase and mid stream they changed the game
Business Response
Date: 02/13/2023
Reached out to member via email and are awaiting a response to resolve.Customer Answer
Date: 02/17/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
Date:02/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Remove my name from collection, apply zero balance & closed accountBusiness Response
Date: 02/09/2023
Reached out to member via email and are awaiting a response to resolve.Customer Answer
Date: 02/09/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau: on August 2022 I called and closed the account till this day BJ's continue to send me membership fees and late fees. Once again, I'm requesting for this to be closed with a zero balance immediately
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************Initial Complaint
Date:02/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 22 September 2022 I purchased a window fan from BJ's Wholesale Club in *********. It has been in the box since purchase since I did not need to use it. Yesterday I took it out of the box and placed it in the window. When I turned it on it made a horrible noise. I boxed it back up and returned it today to BJ's only to be told that it could not be returned since it was considered "electronics." When I questioned how it was electronics, I was told by two "managers" and a clerk that it didn't matter they would not take it back. I find it very interesting that a small appliance than it mechanically driven by a motor is considered electronics. ******* defines electronics as a branch of physics that deals with the emission, behavior, and effects of electrons (as in electron tubes and transistors) pas lus electronic devices and as the branch of physics and technology concerned with the design of circuits using transistors and microchips, and with the behavior and movement of electrons in a semiconductor, conductor, vacuum, or gas:"electronics is seen as a growth industry" "electronics engineers" circuits or devices using transistors, microchips, and other components:"the electronics have been incorporated inside a connector" None of these definitions define a window fan. Due to this reason I feel that I am being denied a refund due to staff at BJ's not being educated in their products.Business Response
Date: 02/09/2023
Reached out to member via email and are awaiting a response to resolve.Customer Answer
Date: 02/11/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****************************Initial Complaint
Date:02/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear NC Better Business Bureau,I would appreciate you assistance with the issue I have with BJs Wholesale **** expecting me to eat the expenses I incurred from their error of sending me a shed with a missing necessary panel that they could not send to me.The shed was sent to me with two left side back panels when they should have sent a left and right side. As the shed was down to putting up the last panel (the right back side) it was noted to be a left side, not the needed right side. The person hired to assemble the shed work in 90+ degree weather and I took my vacation to observed the assembly and assist in purchasing the needed items to put it up. To this day I still do not have a shed, and my items are cluttering the space we live in.I purchased the shed on 5-24-2022 and did not get the refund for the shed after a very lengthy ordeal with communicating the issue with them via email. They did not refund what I paid for the shed $1524.74 until September 19, 2022. I am requesting that BJs refund me the full amount of my expenses incurred from their error in the amount of $1447.00, not to mention the agony, pain and suffering associated with their debacle. Please see attachments and a copy of my correspondence to BJs.I hope you can assist.Thank you,***********************Business Response
Date: 02/07/2023
Reached out to member via email and are awaiting a response to resolve.
Member has already reached out to Bjs prior and member was already fully refunded and $ 200 digital gift card was issued.
They will be no additional compensation offeredCustomer Answer
Date: 02/11/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I would like for BJs to refund me the entire amount of the expenses incurred from their error. I should not be made to absorb their error for what they made me lose. Please do not close this out as satisfied, because it is not satisfactory to me. BJs should be held accountable for taking advantage of me and they only come across a ***** in my opinion if they do not do the right thing by me and refund me what they made me lose.
Business Response
Date: 02/13/2023
Member has already reached out to Bj's prior, and the member was already fully refunded for the shed she had purchased, and $ 200 digital gift card was issued.
They will be no additional compensation offered.
200 digital gift card was issued.
no response from the member sent emails/calls.
see below.
called member on 1/13/23 was the last call made to member.
left voicemail to inform member 200-dollar compensation will be offered.Customer Answer
Date: 02/13/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,************
Initial Complaint
Date:02/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the BJ's website it says " a $30.00 award will be added to the primary membership account 24 hours after enrollment to be used 30 days from the date of membership enrollment". I enrolled on 2/1/2023 paying the enrollment fee of $30.00 + tax. On 2/5/2023 I went to check out $37.14 of items and was not given the award.I had brought this to the attention at customer service and they knew nothing about it.My membership # is 31244586924.Enclosed is my receipt from todaY 2/5/2023.Where is my $30.00 award ? This is false advertisement !!*****************************Business Response
Date: 02/06/2023
Reached out to member via email and are awaiting a response to resolve.Initial Complaint
Date:02/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BJs has not helped to resolve their credit card issue with me and ************** Their credit card { Comenity- BJs Wholesale Mastercard} was terminated and relinquished to the store on 6/16/2022. Since that time, ************* has continued to bill us for membership fees for a credit card WE DO NOT HAVE and do not want. There was a $zero balance on the card, **********, as of 4/23/2022 at the time the card was surrendered to the ************************************** location. Calls and visits to the location have not resolved the issue and *************, at times, does not answer the phone or will not give us any answers.Business Response
Date: 02/05/2023
Reached out to member via email and are awaiting a response to resolve.Initial Complaint
Date:02/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BJs requires a credit card hold for *** curbside orders to be processed. This is after they confirm that the *** funds are available. This seems like an unnecessary inconvenience for those using *** for purchasing. My concern is that people already in need of assistance are being discriminated against.Business Response
Date: 02/04/2023
Reached out to member via email and are awaiting a response to resolve.Initial Complaint
Date:02/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In oct of 2022 I canceled my bjs membership numbered ************ , as a result of me and my husbands decisin of upgrading to the $110 gold membership. However, i was charged automatically for the already canceled membership card; in Jan 2023, the bank contacted me informing me of late fees. I was not aware of the charge. Since Jan 6, i have been reaching out to the company to get a refund, and i have called 5 times and have recieved no notice back. The bank reportes the late fees and my credit score has gone down tremendously, causing me an unbelievably large amount of stress since this has never happened to me.Business Response
Date: 02/03/2023
Reached out to member via email and are awaiting a response to resolve.Initial Complaint
Date:02/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a member of BJs Wholesale Club here in *******, *******. The incident happened on 1/1/2023 during the renewal of membership. I updated my payment method using their mobile application. I replaced my old credit card with the new one which the Apple Card. I then used it to renew my membership. Upon checking the old credit card they already charged me for the renewal. So I was charged twice. I filed a refund request the same day of the incident. But was asked to wait for 3-5 business days. There were back and fort email conversations. They even ask for the first 6 digits and last four digits of my card. But until now they have not processed my refund yet.Business Response
Date: 02/02/2023
Reached out to member via email and are awaiting a response to resolve.Initial Complaint
Date:02/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been trying to contact customer service and every time I call they either say that theyre gonna call me back in an hour or that they cant help me. Im very frustrated and someone needs to handle my issue. I dont know if its because the power went out and came back on, but I should not have to deal with buying bulk freezer burnt items. Thats a lot of money and product two have to throw out customer service instructed me that I could throw everything out and that they would be taken care of it and there replacement and I could go pick them up then today when I call back, theyre telling me they cant do anything and if I dont like it. Oh well, Im very frustrated. Im at the point where I just want to yell and scream this is not OK at all. You just messed up my birthday cake last week and gave me a frozen cake and stale cookies. Im a new member and Im not impressedBusiness Response
Date: 02/02/2023
Reached out to member via email and are awaiting a response to resolve.
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