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Business Profile

Buying Clubs

BJ's Wholesale Club, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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    Customer Complaints Summary

    • 1,243 total complaints in the last 3 years.
    • 386 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a membership last year and only visited the store once in all that time. I do not recall setting my membership to auto renewal. When I saw the charge on 1-03-23 I contact BJ's on **** for a refund and cancellation of my membership. I was told by **************** would get my refund in 10 to 14 business days. When that time expired I contacted them again and spoke to a *********************** who then told me I would get the refund in 5 days.Again that time expired and I contacted them a third time on Thursday ****. I was told I would get my refund in 48 hours. Now that time has passed, no refund has been given and I am tired of waiting. They are a scam company that lies to customers and drags things out hoping the customer will give up.I just want my refund of $110.00 ASAP.

      Business Response

      Date: 02/01/2023

      Reached out to member via email and are awaiting a response to resolve.

      Customer Answer

      Date: 02/02/2023



      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:01/30/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Renew membership without my consent and charged to a bjs credit card that I never ask for it and my credit is ruined

      Business Response

      Date: 01/30/2023

      Reached out to member via email and are awaiting a response to resolve.

    • Initial Complaint

      Date:01/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/23 I booked a vacation package from BJ's travel website. This included the hotel and airfare. After booking the trip I just happened to browse the resort website and saw that I could book from them directly also. So, I just put in the dates for my travel and saw that I could book the same package for about $700 less from that site. So, I wanted to cancel my booking at BJ's so that I could book the lower priced package from the resort directly. Unfortunately, I found that the package I booked is non-refundable. However, I saw that BJ's offered a 110% price match guarantee if I found a lower price on any public website within 48 hours and if I submit the claim in 48 hours. So I submitted this claim form online and it wasn't even 24 hours gone since I booked the package. The link to the 110% price guarantee is this: ********************************************************************************************************************************************* it says within ******************************** I waited ********************************* Then I called the travel help number ************. The first time when I called the person who answered didn't even know what the price gurantee was and I was transferred to booking.com line to cancel my trip. This was absolutely not what I had asked for. Then I called again the next days since I hadn't even gotten an email about my price match online submission. This time the person told me that they don't have the price match for vacation packages eventhough the online web page clearly mentions vacation packages are eligible and have a claim submission form. I insisted on telling me why that is when it clearly says that on the site and that this is false advertising. I requested to speak with their supervisor and she put me on-hold, when someone picked up after a while it turned out that she had transferred me to priceline.com. It seems they're just falsely advertising this 110% price match guarantee and do not want to honor that. I would really like someone to please help me resolve this and not have a company as big as BJ's get away with this type of fraud.

      Business Response

      Date: 01/30/2023

      Reached out to member via email and are awaiting a response to resolve.

    • Initial Complaint

      Date:01/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged by BJ's whole sale club several times for a renewal to my membership. It is being charged to a credit card which was canceled already. I told them multiple times that I did not want to renew my membership. Despite this, they keep charging my canceled BJ's Mastercard. I have attempted to contact the BJ's club as well as the credit card with no avail. This has been going on for 2 years and still is unresolved. In the mean time, I keep accruing more interest. It has now affected my credit score and I was charged a higher interest rate for my vehicle seconday to this. I will attach an email with info that I have been messaging to BJ's. Most was done by phone but I do have this email.

      Business Response

      Date: 01/30/2023

      Reached out to member via email and are awaiting a response to resolve.

    • Initial Complaint

      Date:01/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled a tire order on 11/4/2022 and still have not received a refund. When I contacted BJs customer service they told me the tire order could be cancelled for a refund, and that I would see the credit on my card that was charged. I am still waiting for a refund, BJs customer service keeps emailing me "refund was processed on 10/21/2022 for ($382.97) " which doesn't make sense since 1) my card wasn't even charged until 10/29/2022, and 2) the order was cancelled on 11/4/2022, so the refund would have occured on or after that date. Please see the timeline below, let me know if additional documentation is needed. Timeline:10/20/2022 - tire order placed 10/22/2022 - My credit card was charged $10 for a disposal fee 10/29/2022 - My credit card was charged $382.97 for the tires 11/04/2022 - I contacted your customer service to cancel the tire order, as the tires were no longer needed. I was told that I would receive a refund 12/28/022 - called customer service about refund 01/20/2023 - called customer service about refund 01/26/2023 - still have not received a refund for the transactions on my card

      Business Response

      Date: 01/26/2023


      Reached out to member via email and are awaiting a response to resolve.



    • Initial Complaint

      Date:01/26/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 3, 2023 I contacted the 800 number to cancel my membership. I was assigned ticket #******* from **** ********************************************** and emailed directly from him stating that a $65.00 membership refund would be processed within **** business days. He confirmed the last 4 digits on the my **** card while on the phone which the membership was purchased and verified that the $65.00 refund would be sent. As of January 26, 2023 I have still yet to receive this refund. I have contacted BJ's corporate several times via email Jan 11, Jan 16, Jan 23 and Jan 25 to request and demand an answer as to where the refund is. I only received an email back from ****** (BJ's ************ stating The membership cancellation with the refund was processed on 01/13/2023. The refund will reflect within **** business days from the date on which the refund was initiated. As of today it has been more than 10 business days and I still have NOT received the refund of $65.00 for the membership. I am demanding a full refund of $65.00 now via check mailed to my residence immediately at ************************************************************************.

      Business Response

      Date: 01/26/2023

      Reached out to member via email and are awaiting a response to resolve.

      Customer Answer

      Date: 01/27/2023


      Better Business Bureau:

      I have spoken with BJs corporate and seems that the refund was sent to an incorrect membership that was not mine and/or not correct when submitted from their call center team who failed at issuing the refund to the correct membership number and all further communication. 

      BJs corporate has worked with me to find the correct account membership and their credit team has issued a refund and communicate via email which should be posted in 3-5 business days. This does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************************

    • Initial Complaint

      Date:01/26/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The issue occurred on January 25, 2023.The issue is that this location has two separate businesses on its premises. The primary business is the main store known as BJs wholesale club. The second business is the BJ's Beer and Wine store which operates independently from the main store but both are accessed from the same exterior entrance/exit. The store policy is normally to require all members of the wholesale club to show receipt prior to exiting the store after a member purchase. There is a BJ's employee who checks receipts of all members exiting the store. The store is afforded this authority by the member agreement that all BJs members agree to when starting or renewing their membership. The Beer and Wine section of the store is required to sell to the entire public (not just BJs members) and as such will serve a customer who has neither signed, nor have they agreed to any terms allowing the store the authority to demand their receipt for prior to exit. To the best of my knowledge a shopkeeper may only detain a person suspected and accused of theft. The store cannot simply demand receipts from all patrons as they are currently doing. I have spoken with the "receipt checker" the store manager, as well as BJ's customer service, all of which insist they have this authority. By demanding receipts of non-members the store is overstepping their legal

      Business Response

      Date: 01/26/2023

      Reached out to member via email and are awaiting a response to resolve.

    • Initial Complaint

      Date:01/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started membership in **** (***********) and used the club regularly for about 25 years. I did not renew for a year as my kids were no longer at home and I was living alone and did not need large quantities of products. I did renew when offered a new membership at $25.(085 4 **** 663). My last purchase was **** 2020. I did not renew as the fee was about $65. which was excessive to me. I recently got an email from them which implied that I was still a member. I checked charges since then and called to find out I was auto-renewed by BJ's. I did not request renewal. I called to complain and was refunded $58.64 on 11-16-2022.which was the fee for 2022. I called back and requested the same for **************************************************** approved same. I was told by a supervisor they could only approve 1 year. When you call, one of the menu options is for auto-renew so i imagine this policy has caused problems. I would like my membership fee for 2021 returned. Thank You.

      Business Response

      Date: 01/26/2023

      Reached out to member via email and are awaiting a response to resolve.

    • Initial Complaint

      Date:01/20/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON NOVEMBER13,2022@APPROXIMATLY 12:30 PM I WAS A CUSTOMER AT THIS LOCATION.aS I STARTED LOADING MY ITEMS ON THE CONVEYOR BELT AT CHECK OUT MY DAUGHTER OF WHOMWAS WITH ME WAS EXPERIENCING SOME MEDICAL DIFFICULTIES WHICH CAUSES HER TO CY UNCONTROLLABLY AND NOT ABLE TO BE CONSOLED.aS HER MOM I DID ALL THAT I KNEW TO DO MWITH HER DURING THIS TIME TO COMFORT HER. i TRAVELED APPROX 36 MILES TO THIS LOCATION TO SHOP IN A MORE PEACFUL ENVIORMENT.*********** LOOKED AT MY CHILD AND I AN SAID im FROM ******** ,SHE (MY DAUGHTER)REMINDS HIM OF HIS COW BACK HOME.aS SHOCKED AS I Was i asked what did he mean by saying that.His response was his cow has bad behaviors and nobody wants to deal with it because cow is out of control.I was in total shock and highly offende.This was very traumatizing know the medical my child has had since birth.AS my face was soaked in tears i immediatly asked for a manager.the manager came and rang me out .I feel that my rights as acustomer we violated i was discrimated against and treated unfairly as a faithful customer of over5 years.This has caused me to be in a depressed state as i deal with my daughters disability daily. I had to file a complaint with corporate twice before i heard from anyone As of this date they have failed to satisfy me as a customer .as i remain traumatized and dealing with mental anguish .

      Business Response

      Date: 01/23/2023

      Reached out to member via email and are awaiting a response to resolve.

      Customer Answer

      Date: 01/26/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    • Initial Complaint

      Date:01/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My **** of America credit card was used for 3 different purchases at BJ's wholesale club total for around $1178 in 2 days i.e. 25th and 26th Nov 2022. It is like someone cloned my credit card and used it in bjs east ********** location for purchase. I still have my original credit card with me. I informed the issue to my **** i.e. **** of America and they didn't help me out.I went physically to BJs location At *************** ** and informed them about the scam and they were like they can't help me. I called their manager and they are like we can't find out the membership ID which was used to make the purchase using credit card and transaction details. As BJs is a membership driven store and we can't purchase without membership so I was hopeful that I will catch the culprit who used my cloned credit card illegally but the Manger of the store didn't help me. I came home and called bjs customer care and asked them for help in hope to get the membership ID associated with the purchase but they too denied to help me and asked me to talk to your **** which is **** of America in my case.I am trying to get help from **** and that too is not helping me at the moment. I am not sure what to do next as I am helpless as both merchant where my credit card was used illegally and **** is not helping.I am in business with the **** from last 5 years and this is first time I am facing this issue and the behavior of the **** makes me think that it's not worth staying loyal with **** and have done thousands of dollar of shopping but no issue and when I got into problem , **** is refusing to help.Also want to point out that business like bjs which is so big and huge don't have system in place to track transactions and fraud happened in my case.Already chatted with Bjs Care representative. he asked me to ask **** to dispute and they will investigate but there is no resolution. hoping to get some resolution and hopefully culprit will be caught and punished.

      Business Response

      Date: 01/18/2023

      Reached out to member via email and are awaiting a response to resolve.

    BJ's Wholesale Club, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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