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Business Profile

Buying Clubs

BJ's Wholesale Club, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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    Customer Complaints Summary

    • 1,243 total complaints in the last 3 years.
    • 386 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 5, 2022 I ordered a mattress online. The mattress was supposed to come with a $300 BJ's gift card. The mattress was delivered and the old one was taken away. No gift card. On 11/21/2022 I called BJ's customer care and talked to ************************* and was told the gift card would be mailed to me. No gift card. 12/05/2022 I talked with ****** at customer care and he told me that he needed 3 days to look into the matter. 01/03/2023 ****** informed me that I would not be getting the gift card as the promotion had ended on 11/04/2022. I took a screen shot of the promotion on 11/05/2022 when I ordered it and the promotion was listed at that time. I have a picture that I sent to BJ's clearly showing the price of the mattress and the gift card.Since then I talked to *************************** ************ (BJ's ************ and was once again told that I would not be getting the gift card

      Business Response

      Date: 01/12/2023

      Reached out to member via email and are awaiting a response to resolve

      Customer Answer

      Date: 01/23/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:01/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a BJs credit card throughComenity capital bank. I thought it would help me with gas prices and discounts. I only used it a few times. The previous two years I had bought a membership with my debit card as there was a senior discount membership of $25 a year. Without my knowing after I got the credit card I was charged $55 for a membership. I did not want to renew it at that time as I was facing a knee replacement and wouldnt be going there for several months. I called the store here in ******, ***** and asked them to cancel the charge. I was told the fine print said they could renew the membership automatically. I told them I had never bought a membership on this card before. I received a letter from Comenity on 9/23/22 asking me to contact them in order to resolve this. The woman I spoke to on the phone when I called was very rude to me and hung up on me. I was unable to go into the store again due to the surgery and I did speak to a staff pErson at the ****** store. She tried to help me when I explained the matter but said it could not be cancelled over the phone. I went into the store on 11/08/22 and it was cancelled and the membership fee was credited to my Comenity card. My bill is now $151.00 with interest and late fees added on for something I never agreed to and they were refunded for. I sent them several emails and letters were sent to the credit card company and BJs as I want to resolve this. I received no response from them.

      Business Response

      Date: 01/13/2023

      Reached out to member via email and are awaiting a response to resolve. 

    • Initial Complaint

      Date:01/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      09/15/22 - I joined BJ's and paid $55.00. Membership #*********** I lost my member card before the store opened in **********, ****.10/18/22 - I called customer service *************) and cancelled my membership and requested a refund of $55.00. On this same day I went to the local office and paid $55.00 for a new membership #*********** 11/9/22 - called customer service and they stated they would expedite payment 11/22/22 - called customer service and they again stated they would expedite payment 12/5/22 - called customer service and again was told they would expedite payment (Ref #*******) I spoke with a supervisor and received an e-mail I feel they I have been very patient and my refund is extremely overdue.

      Business Response

      Date: 01/12/2023

      Reached out to member via phone and left a voicemail. Working with *************** to resolve.  

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Management at your ******* ** should be reviewed. I have had more than one negative experience there. Problems encountered there: long, coarse, black hair in the prepared buffalo chicken wings (which I returned), Wellsly Farm donuts had mold on one of the donuts (which I noticed before purchasing), a block of cheddar cheese in refrigerator section had a lot of green mold on it (I did not buy), milk was not rotated so all old (almost expired) milk was toward the back with newer milk in front. They are often out of stock on fat-free milk and Land OLakes half and half.Since this is a fairly new store, I thought you should be informed of the issues so they can be corrected before you lose customers. I signed up for a BJs membership last January as a new member (I was a ****** member prior), however, I will not be renewing my BJs membership at this time.Membership number is 386-4-0178-175.

      Business Response

      Date: 01/12/2023

      Club confirmed issue is resolved. Member is satisfied. 

    • Initial Complaint

      Date:01/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went grocery shopping yesterday at bjs on ********** in bronx **. I really dont enjoy shopping there but it is the most convenient. Amongst the things i bough totaling ****** i came home to cook for my family the roast pork shoulder it was completely spoiled though the date on the packaging stated it was good to buy until jan 13. This is not the ***** time this has happened i have went in the store and the food in the meat rack looks spoiled. I have small children what if my family had consumed this? I spend money a lot in bjs and i constantly have an issue whether its being harrassed by employees or complaining about spoiled food. When i call customer service they dont really do anything about the issue. I have lost a lot of time and money due to this.this is not the first time this has happened and went unresolved! I have been a bis member for over 8 years and a loyal customer.to spend the amount i spend monthly and have to deal with throwing out food as expensive as it is Is upsetting. I would like to be refunded for all the meat items i bought as i am very cautious! I know that the frozen items are i. Good condition as ive never had an issue but any perishable from the meat section id like to be compensated for. Ive made multiple complaints about this in the past and even stopped buying produce for awhile and only frozens. This is a major inconvenience and needs to be rectified!

      Business Response

      Date: 01/11/2023

      Reached out to member via email and are awaiting a response to resolve

      Customer Answer

      Date: 01/11/2023

      bjs is lying they heard back from me and could not come up with feasible solution i spoke with manager *** he takes no accountability and refuses to refund me for perishable items. 

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Darina

       

       

      Business Response

      Date: 01/13/2023

      member was offered refund from Club on 1/11/23 her purchases.  

    • Initial Complaint

      Date:01/08/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a membership in BJ's Club for one year, using a debit card from my checking account with ******** The term ended in 2019, and I never renewed the membership, nor did I have auto renewal. On 9/2/22, my bank account showed a charge for a BJs renewal that I never authorized. I contacted my bank because I thought it was fraud. Turned out BJs automatically renewed my membership without my knowledge or authorization, 3 years after it had expired. On 10/4/22, I spoke to a customer service agent with ******************** (confirmation #*******) and she agreed that it was an automatic renewal and I would get a refund within **** business days. No refund was issued. On 11/30/22, I spoke to a BJs supervisor (confirmation #*******) who was to look into it, and emailed me on 12/5/22 that the wrong department received the request and he was forwarding to the right ***** On 1/3/22, I received an email from ****** stating "As your membership is expired the refund would not be processed, if you are okay with it we can request for the membership cancelation without refund. Please confirm?" I have now been forced to put in a complaint because this business has debited my bank account with an unauthorized and illegal purchase for $59.74. I would appreciate your assistance in this matter. Thank you. ***********************

      Business Response

      Date: 01/12/2023

      Confirmed with Credit the refund was processed on 1/11/23.  

      Customer Answer

      Date: 01/15/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:01/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I became a member of BJs wholesale club in May 2021. I am military and at that time I was in process of PCs to **. Im originally from Ma which is were I got the membership because we needed some bulk items. it was only a membership for a year and I believe we paid $50. Well apparently BJs took it upon themselves to renew my membership by opening a credit card and charging a new membership in May 2022. I didnt renew my membership due to living In ** and then retiring to ***** and got a ****** membership due to it being in ** down the street from my home. My credit score went down 96 points in one shot due to their fraud. Someone needs to do something about this they cant continue ruining peoples credit scores specially those of us that make it a point to always pay bills on time and maintain high credit scores.

      Business Response

      Date: 01/11/2023

      Reached out to member via email and are awaiting a response to resolve 

    • Initial Complaint

      Date:01/07/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a BJs member and also a BJs credit card reward member which they charge me a higher then standard fee to have the rewards credit card. I have sent numerous emails as well as in store complaints with management regarding the credit card rewards. I currently have $260 in rewards which much of the rewards are set to expire this month and some rewards have already expired. BJs has only permitted me to redeem $10-30 in rewards every time I shop there. Yesterday I wasn't able to redeem any rewards and I have some expiring this week. Nobody will help or give me a clear answer. I'm losing the rewards I earned and paid a fee to be able to earn and BJs will not let me use the rewards I earned. With the economy so terrible and them not permitting me to redeem my $260 in rewards has put my family in financial hardship. How can they charge money for their rewards card and then not let you use the rewards you earned? This feels like it's criminal. Please help.

      Business Response

      Date: 01/11/2023

      informed member his rewards on BJs app are correct

      Customer Answer

      Date: 01/11/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************

    • Initial Complaint

      Date:01/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bank account was hit with a $55.00 auto renewal membership fee on Dec. 1, 2022. I called BJ's on 12-1-22 to complain about this, to cancel my membership and to request a refund of the $55.00. They said I would have my refund in 7 - 10 days. On 12-20-22 I called back because I didn't get my refund, They said they had escalated my case and I would get my refund in a few days. They have been giving me the runaround since December 1st and I still do not have my $55.00 refunded back. I have attached emails from them saying "not to worry" - they are working on it. They've been working on it over a month and I want my money back.

      Business Response

      Date: 01/11/2023

      Refunded membership and member confirmed refund. 

      Customer Answer

      Date: 01/11/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:01/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made purchase and was not allowed to use rewards. I call the company and went to store as instructed. I was told something totally different from phone conversations. I wasted over two hours plus time going to another store to make a purchase.

      Business Response

      Date: 01/11/2023

      Spoke to member on 1/9, member will reach back out when available. 

    BJ's Wholesale Club, Inc. is NOT a BBB Accredited Business.

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