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Business Profile

Buying Clubs

BJ's Wholesale Club, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Buying Clubs.

Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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    Customer Complaints Summary

    • 1,244 total complaints in the last 3 years.
    • 387 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/'3/2023 placed order #*********. On 1/4/2023 received notification from BJ's and *** that this shipment would be delivered on 1/5/2023. This morning on 1/5/2023 I received an email from *** informing me that BJ's never gave the shipment package to them and it would not delivered as scheduled. I immediately contacted BJ's customer service via online chat, but the associate I was communicating with with no helpful and was obviously in an overseas call center. I asked this associate for compensation for waiting at home to receive the shipment, but again got no help.

      Business Response

      Date: 01/11/2023

      Reached out to member via email and are awaiting a response to resolve.

      Customer Answer

      Date: 01/11/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
      I
      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      I have not been contacted by BJ's Managment by email, phone or text message.

      Regards,

      ****

       

       

      Business Response

      Date: 01/13/2023

      Reached out to member via email and are awaiting a response to resolve.

    • Initial Complaint

      Date:01/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 19th, 2022 I went to BJs Greenacres to sign up for a regular membership the service rep said oh youre pre approved for a bj credit card, I was wow that good. I confirm with the rep if I do accept the offer that bjs will not pull /run my credit score. I was be assured that it was not going to run my credit score. I pull my report today from experian all three credit bureau and see on my Equifax BJs run my credit. Ive try calling customer service but they cannot understand why it was run. The main reason for me to file a complaint i did not authorize Bj to run my credit and I consider this as fraud. And I would appreciate if they can write the credit bureau to remove that inquiry from my report.

      Business Response

      Date: 01/11/2023

      Reached out to member via email and are awaiting a response to resolve.

    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My membership ID is ***********. I placed an order on Nobember 24, the order number is ********* for 2 $500 gift card at a discounted price. So that I can purchase the ****** tickets. I also placed an order ********* for the other two gift cards for another $1000. Unfortunately because of the mistake BJ staff made when they shipped the cards, one of the gift card ending **** was not activated. I was not able to complete the order for my ****** 4 day tickets for my family on December 2, 2022. Now, I have contacted the ** customer service, I was told it is their mistake, they are going to refund me for that $500 gift card. However, the price for the ****** ticket also increased $176+taxes. Also I was told that my membership expired, so I will not be able to purchase the same ****** gift card for a discounted price. Now, I have to pay the full price for the $500, also I have to spend $176 for the additional fees that caused by BJs. I urge BJs to refund me the extra $200 for this loss.

      Business Response

      Date: 01/11/2023

      Spoke to member on 1/10, provided free membership. 

    • Initial Complaint

      Date:01/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The problem is I ordered and exercise machine a rower. The rower price dropped just a few days later, I'll call BJ'S.COM on the phone and them to refund the money for the rower machine, refused, to give me the price drop price. Out of the box the rower was detective/damaged the frame for the rower was badly damaged. Then I ordered some dog treats and BJ'S.COM, falsely advertised the dog treats as 8 pounds, when you only get 4 pounds. It was advertised clearly as 8 lbs. I received 4 pounds that were all stuck together, and you couldn't get them out of the bag without ripping the bag open with a pair of scissors. Then I was promised a refund after I canceled my membership on November the 18th, I'm still waiting for that refund. BJ'S.COM reps communicated poorly, this is the worst service in the world. Out of the box the rower was defective, that alone should have made them give me a better price, or a different price, or been eager to match the price, instead I got screwed to the tune of almost a little over $200 plus tax. BJ'S.COM also doesn't seem to know their own policies I was also told over the telephone since I didn't get a reference number they wouldn't be able to do the price drop when I was told the first time no flat out no and to send it back and I said it weighs over a hundred pounds how am I supposed to send something back like that, um sorry is there anything else I can help you with.

      Business Response

      Date: 01/04/2023

      Spoke to member on 1/4, they are going to email to resolve. 

      Customer Answer

      Date: 01/04/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    • Initial Complaint

      Date:01/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      complain about the award scam BJ runs I am attaching a list of all my receipts from 2022 that shows no awards were redeemed for my acc *********** My Bj online acc records shows for the 2022 I have zero awards available ** I redeemed $60 of rewards on certain dates -but if you check the receipts there is no record of any redeems on the day the award is recorded as redeemed?BJ site shows zero awards but their Credit card (comenity) shows I have $20 awards available?I took screen shots same day same /time for this accounts with conflicting recording.So in conclusion I was defrauded of $60 awards ******** store customer service blames the CC-comenity for the errors and the comenity card say the club records show I redeemed all awards for 2022-perfect scam that customers cannot solve

      Business Response

      Date: 01/04/2023

      Gave member $80 in membership satisfaction adjustment awards for the inconvenience

    • Initial Complaint

      Date:01/03/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter ********************* with order number ********* placed an order with bjs for a mattress, two pillows and a mattress cover. She received the pillows and mattress cover but changed her mind about the mattress and called to cancel the delivery. The customer service rep at ********************** said that it was too late to cancel the order so I was to refuse delivery when contacted by the delivery men. She did that and now shes being told for her to get the refund she should return the mattress. How can she return the mattress when she never received it in the first instance. An email was sent today from bjs saying that the return period will be expiring soon. She has made numerous call to them each time promising 7-9 business days for the refund to come through and still she is getting emails about returning the item. Can She get some help please from your organization please. The order was to be delivered to ***************************** at *************************************************************************************************

      Business Response

      Date: 01/04/2023

      Reached out to member via email and are awaiting a response to resolve. 

    • Initial Complaint

      Date:01/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BJ's ************* Credit Card offers rewards for redemption on purchases. They accumulate in $10 increments, which is advertised as being applicable to BJ's purchases with no maximum amount on any single purchase. I have thus accumulated $120 in rewards that CANNOT be applied to purchases at BJ's due to BJ's ongoing technical issues with their sites. This began for me in September when I purchased a membership, but there are many other complaints online about the system not working for a long time before the September time period. I have been unable to apply my rewards in total to any of my purchases, or more than half the time, the option to redeem my rewards is absent from the checkout website page. ************* and BJ's are NOT addressing the issue in a timely manner and instead send out canned responses to anyone asking why it still doesn't work. Ultimately, these rewards should be applied to statement balances retroactively in order to make good on the business promise of Rewards Redemption.

      Business Response

      Date: 01/04/2023

      Reached out to member via email and are awaiting a response to resolve. 

    • Initial Complaint

      Date:01/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Membership number *********** I placed order today 1/2/23 order number *********. BJS send an email to my email address ******************* confirm my order. This is where the issue starts by receiving multiple messages. I was receiving three messages per minute since 1:50pm about my order. I was receiving too many messages and cancel my order after 2:15pm , thinking this would fix the issue. Nope, I was sadly mistaken. I call BJS customer service after ****** eastern time is was over 400 messages at that point for an order I cancelled. **************** was no help and told me it was a computer glitch. I now received over ***** messages stating someone is working on my order. I changed my email address on my BJS profile to hope this would stop messages. I also used the in-line chat and was told to place another order and that would resolve issue. Another lie! I called the warehouse club where I was going to pickup my order and manager confirmed was cancelled. I explained the situation to him and he provide no help either. I blocked the address of BJS website to stop the messages. I still have messages coming it right now. No excuse this has happened and this way past that I been more than harassed. No one at BJS can or will be able to resolve this issue. I am sure I will have another ***** messages about this order. BjS needs to stop these messages and make the situation right.

      Business Response

      Date: 01/04/2023

      Spoke with member on 1/3, they are going to send in emails. 

      Customer Answer

      Date: 01/05/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

    • Initial Complaint

      Date:01/02/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Member#***********. Bj is automatically taking 55 dollars from me on Dec 1 2021 and Dec 1 2022. Im not on auto renewal. They cant find what member # is linked to my **** debit ending in **** from ***** Fargo that is taking the yearly auto withdrawal. I want them to find that member # and cancel and disconnect it from my **** debit. Their response was IF YOU DONT WANT IT TO HAPPEN AGAIN CANCEL YOUR **** CARD AND GET ANOTHER. Bj says they dont see where they tried to withdraw $55 on 12/1 and 12/4 ( ***** Fargo backed it out) and took the money on 12/7/2022. **************** gave me a provisional credit for 12/7. I had to go to bj in ********* log onto my ***** Fargo to show them proof . At that time I cancelled my membership. I paid 55 dollars on line on 11/15/22 and was given my refund at the store. I dont want this to happen again. I have to much attached to my **** card. I shouldnt have to cancel my **** card. Bj must correct the problem. I called several times. Ticket# *******. *******. *******. All they did was gave me some b.s. to get me off the phone. Please please have them find what member# is connected to my **** debit or come 12/1/23 and years later it will happen again and again. I would appreciate anything you can do to help me. Im very frustrated. I dont know if this matters. I had bj card when I lived in ********** (moved to ************** 2021). Used email address ******************* Address was **********************************************. I didnt renew my membership while in Jersey. Bj says they dont see me having one in **********. With modern day computers I dont understand why they cant get to the root of the problem.

      Business Response

      Date: 01/04/2023

      Reached out to member via email and are awaiting a response to resolve. 

      Customer Answer

      Date: 01/04/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **********************************

    • Initial Complaint

      Date:01/02/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently made a purchase at my local ***;'s 12/22/22 .I checked the receipt for my membership expiration which it says 1/23. I figures I would renew when I got a chance .. I see online @ my checking account that they automatically took out of my account. I am on a fixed income and don't keep much in this account. Because of their auto charge I was charge an overdraft fee. Luckily other payments were made . I just wish I was given a heads up that they are going to take it out of my account

      Business Response

      Date: 01/04/2023

      Reached out to member via email and are awaiting a response to resolve. 

      Customer Answer

      Date: 01/10/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    BJ's Wholesale Club, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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