Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS IS THE ***** PLACE TO ORDER JUST DONT WASTE UR MONEY THEY ARE STEALING PEOPLE MONEY WOULD NOT REFUND U AND TELL U THEY WILL KEEP 25% OF UR MONEY THEY DONT SPEACK ENGLISH AT ALL MY PART BE SITTING AT THERE WAREHOUSE DONT GIVE THEM U MONEY U WILL NOT GET UR PART ITS A RUN AROUND THE PART NEVER LEFT THE WEARHOUSE WHY SHOULD I PAY A RESTOCK FEE

  Business Response

  Date: 03/26/2024

  Hello, Ms. **** We regret to inform you that we are unable to find any order associated with the provided name, phone number, or email address. To assist you further, could you please provide us with the order number or any additional details related to the order? This will allow us to locate your order accurately and provide you with the assistance you need. Thank you for your cooperation.

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed into a contract for the purchase of a running replacement engine for my 2011 **** Escape Xlt 2.5 liter. The first engine they sent me was locked up and wouldnt turn. I contacted them about the matter and had to send them pictures of the engine and a video showing them that they sent me an engine that didnt run. After receiving the pictures and video, they agreed to send me another replacement engine and pick up the previous one that was locked. This matter took about months before I received the second engine. When that engine arrived, the driver refused to pick up the other engine that was locked up. Now the second engine they sent me was to afford focus in this the valve cover is cracked and the timing valve cover is broke. I also have a video of that in pictures. For accompany like this I wasted time and money with my mechanics when this company should have checked the first engine before it was shipped out to make sure that it ran and furthermore the engine shouldve been checked to make sure there was no defects. No cracks nothing wrong with it because I entered into a contract to do business like this and Ive contacted them to no avail, and when I did get a hold to a gentleman, he was very nasty and this is not the proper way to do business. This is my first time doing business with them and my last . Furthermore, ****************** continues to try to take money from my bank account concerning this matter when I have express this matter to them also. This is a bad company to do business with, and I would not refer them to anybody.

  Business Response

  Date: 03/20/2024

  Hi, Davon. We sincerely apologize for the inconvenience and frustration you have experienced with our company. We understand the importance of providing quality products and ensuring customer satisfaction and hence, investigated your issue and wish to address these matters promptly. Rest assured, we will do our utmost to resolve this situation to your satisfaction. We appreciate your patience and understanding as we work to make things right. We sent you pictures of the replacement engine prior to dispatching it, which were approved by you, and there were no visible damages or breakages observed. The replacement engine was delivered on January 19, 2024, and we confirmed receipt with you via email and phone communication. You acknowledged receiving the engine without any issues or concerns. We never heard from you after the acknowledgment of receiving the replacement engine. However, on March 15, 2024, the financing company informed us of your dissatisfaction with the replacement. Despite our attempts to reach out to resolve the issue, you have declined communication with us. We urge you to engage in dialogue so that we can work together to find a solution. It's important to note that if you seek a refund, we kindly request the return of both the original engine and the replacement engine in their original shipped condition. This will enable us to process the refund accordingly. We are committed to resolving this matter promptly and appreciate your cooperation in facilitating the return process.
  
  

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $2,500 to have their garbage engine installed and now have to pay another $2,500. I had 3 different technicians tell me there is no way the engine they sold me only had 40k miles on it. Also it had a timing chain issue from day 1. This is in a ***** traverse which gets the issue around 100k miles. ************ when I asked for the vin number that the engine came out of they refused to provide it. This solidified the theory. I would like to be refunded the $5,000 in labor they cost me by selling me a messed up engine and lying about the milage on it.

  Business Response

  Date: 03/20/2024

  Hi, ******
  I'm sorry to hear about your experience. We take customer satisfaction very seriously and aim to provide high-quality products and services. Please accept our apologies for any inconvenience you've encountered. To address your concerns appropriately, we offered the timing kit as a solution to address the timing chain issue, it would have been resolved had you accepted it. However, your mechanic declined the kit, stating they were unwilling to work on it. The primary reason for the timing issue is the insufficient level of engine oil. We are prepared to proceed with issuing a full refund for the merchandise. However, we do not provide a warranty for labor costs, so we are unable to reimburse you for those expenses.

  
  
  

  Customer Answer

  Date: 03/20/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Angel

   

   After I submitted my request for a replacement I was told that there was no oil put in it when. It was installed so I had to prove it. Then I was told that you wouldn't do a refund because of the date of the receipt. I have been without a vehicle for months now and paid thousands of dollars to an engine that had more miles on it than I was quoted. The timing chain issue is reported after 100k miles not 40k miles and you guys are still trying to rip us off. This is the absolute worst experience I have had with any company so far and it's unacceptable that you do this to other people. Wasted THOUSANDS of our dollars in labor and still want to charge for shipping. Unacceptable. 

  Business Response

  Date: 03/30/2024

  Hi! It appears that the full refund has been successfully processed by both the financing company and ourselves. We kindly advise you to verify this with our customer service team and reach out to them if you have any further inquiries.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an engine for $2,068 that was supposedly certified and guaranteed. It was from RTS Auto Parts *********************************************************************. I paid over $1,100 to have it installed. From the "get-go" the engine mis-fired and did not pass emissions testing. Look at their website. They guarantee their product and return if defective. *****, who sounds American but is not, stated that we could return any defective merchandise. We are expected to pay for the removal of the faulty engine THAT SHOULD HAVE NEVER BEEN SOLD TO BEGIN WITH at another $1,100. Cams and lifters have been identified as worn parts in need of replacing by our local Dodge dealership. From the reviews I have uncovered (not ****** where it seems apparent they may have hired writers to sing their praises) I suspect we MIGHT get a return label, yet most customers have indicated that RTS will not pay for the shipping. It's just a label. These excuses for human beings sold an engine as stated to me that was "tested and certified." The engine not only put my life in danger, it put the lives of unsuspecting people driving along side me in danger. Those who may have infants, kids, and/or elderly parents in their car with them. What I sadly also suspect is that if we were to be STUPID enough to pay for the engine removal and return it ( to probably NOT get any money refunded), these shysters would turn around and sell it to another individual who like us, believes the best in people doing business with them.

  Business Response

  Date: 03/07/2024

  Hi, *****. We deeply apologise for the distressing experience you've had with our product. Ensuring the quality and reliability of our engines is paramount to us, and it's disheartening to hear that your experience fell short of expectations.
  Please rest assured that we take all customer concerns seriously and are committed to resolving this issue promptly. We will provide you with a return shipping label as per our warranty policy. Additionally, we will conduct a thorough investigation into the engine to understand what went wrong and prevent such incidents in the future.
  As promised, once we receive the engine back, we will promptly issue a refund for the full amount paid. We understand the inconvenience and frustration this situation has caused, and we sincerely apologise for any inconvenience.
  If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your patience and understanding as we work to make this right for you.

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nonworking electronics in the transmission as well as the gears they told me to sell it and they kicked me less than the third of refund and sent me on my way

  Business Response

  Date: 02/12/2024

  Hi, ******. While sensors and electrical components are not covered under warranty, we have processed a goodwill refund of $416.21 for these items. If you encounter any additional issues with the merchandise, please don't hesitate to contact our customer service team. We deeply regret any inconvenience caused.

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************,I felt compelled to send you a written communication to share my complete disappointment in my experience with you and will my overall experience with Ready to Start Auto Parts.This experience has been totally awful from the onset with the high pressure sales rep ******* who assured me that he had 9 years of experience with ordering **** transmissions and he was 100% sure we had the correct transmission only to ask me the next day to crawl under the truck and count the number of bolts to make sure he was absolutely correct.I transparently showed you in several pictures that the transmission that was different in the plugs and shifting gear assembly! Your request to ask me to disassemble both transmissions and reassemble switching parts is completely absurd. I shared with you that my mechanic felt there was a high concern of potential damage to electronic modules and the request was well outside of "recommend installation/replacement procedures" for normal transmission replacement.Lastly, I was utterly appalled when you attempted to pass the return shipping fee back to me as if I was responsible for ordering the wrong part. I have reviewed my warranty policies document from the original order and can't find any verbiage about me being responsible to disassemble to retrofit a part that was ordered in error.This is what I expect at this point, you to send shipping information to me and I will return the transmission back to Ready To Start Parts and you will return my $1,117.77.I am not accustomed to being treated this poorly in any aspect of my life. I am only asking to be treated fairly at the end of this nightmare of a horrible client experience.

  Business Response

  Date: 02/12/2024

  Hi, ******. Thank you for bringing your concerns to our attention. We sincerely apologise for the disappointment and frustration you have experienced throughout your interaction.
  We deeply regret the difficulties you encountered. Your feedback regarding the discrepancy in plugs and shifting gear assembly is duly noted, and we apologise for any inconvenience this may have caused.

  We understand your apprehension regarding disassembling and reassembling transmissions, and we apologise for any inconvenience or discomfort this request may have caused. It was not our intention to put you or your vehicle at risk.

  Regarding the return shipping fee, we apologise for any misunderstanding. It was not our intention to place blame on you for ordering the incorrect part. We have promptly arranged for the return shipping of the transmission at our expense and will process a refund of $1,117.77 upon receiving the merchandise.

  
  We value your business and want to ensure that you are treated fairly and receive the resolution you deserve. We appreciate your patience and understanding as we work to address your concerns and improve our processes to prevent similar issues in the future.
  If you have any further questions or concerns, please do not hesitate to contact us.

  Customer Answer

  Date: 02/12/2024

  Better Business Bureau:I have reviewed the response submitted on my complaint. I do not trust this organization and until I receive my full refund I will not agree that this matter is resolved. They have been deceptive and do not deserve the benefit of the doubt. The transmission was shipped for return this Friday. I am open to revisit this conversation in a week.

  Regards,

  ******

   

   

  Business Response

  Date: 02/23/2024

  Hi, ******. Thank you for providing your feedback. We understand your concerns. Your refund is our priority, and we assure you that we are actively working to resolve this matter.
  We appreciate your patience and understanding as we continue to address your concerns. We kindly ask for your cooperation and patience while we process the return of the transmission and expedite your refund.
  Please feel free to reach out to us if you have any further questions or if there are any updates on your end. We look forward to revisiting this conversation with you at the earliest.

• Initial Complaint

  Date:01/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction - 12-22-23 Amount of Transaction - $3944 Name of Vendor - Ready To Start Auto Item Purchased - Transmission Issue - They sent a non working Transmission - after verifying on the phone and in an email that the unit had been fully inspected, checked and verified Resolution - none as of 1-31-24 Details - I have contacted RTS, informed them of the faulty unit and ask for a return shipping label and a refund. They have not sent a return shipping label. Each time I call or email, I am given a different reason/excuse for why/when the shipping label hasn't been sent. Recently they stopped responding to my emails altogether. I now have a faulty transmission and a vehicle that still needs a transmission.

  Business Response

  Date: 02/02/2024

  Hi, ****. We hope this message finds you well. We want to extend our sincere apologies for the delay in providing the shipping label for your recent order of the 2015 Dodge Ram Promaster transmission.We understand the importance of a timely resolution and regret any inconvenience this delay may have caused. Please be assured that we are actively addressing the situation and will provide feedback to prevent such delays in the future.In our investigation, we found that the transmission was not leaking oil when it left our warehouse. Unfortunately, the oil leakage occurred during the third-party shipping process due to shipping damage. We deeply regret any inconvenience this may have caused.The delay in providing the shipping label was a result of the shipping company's response being slower than anticipated, leading to a delay in obtaining the necessary confirmation. However, please be informed that we are committed to resolving this matter promptly.We have initiated the process to pick up the unit, and once received, we will thoroughly inspect it to ensure it matches the original unit shipped and is in the condition it left our warehouse. Following this inspection, we will promptly process your refund.We understand the importance of your time and appreciate your patience and understanding during this process. If you have any further concerns or questions, please do not hesitate to contact our customer service team.

  Customer Answer

  Date: 02/02/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Ready to Start has sent a return shipping label for the faulty transmission. Once the transmission shop packages and sends the transmission back to Ready to Start, a refund should be issued. I will close out this complaint when the refund of $3944 is made. 

   Of note - I might add that I paid the transmission shop $1944 to install the trans to find out it is junk. RTS has craftily written into their purchase contracts that labor will not be paid or reimbursed. So although I look forward to the return of $3944 soon,  I will still be $1944 in the hole and still have no actual working transmission as well. 

  Regards,
  ***********************

   

   

   

  Business Response

  Date: 02/12/2024

  Hi, ****. We have taken the necessary steps to address the issue with the faulty transmission by providing a return shipping label. The defective unit has been received on Friday and is currently undergoing inspection.
  Regarding the labor expenses incurred for the installation of the transmission, we acknowledge your frustration. Our purchase contracts do state that labor costs will not be reimbursed. While we understand this doesn't fully resolve the situation, we remain committed to resolving the issue to the best of our ability.
  We appreciate your understanding and patience in this matter. We are working diligently to ensure that your concerns are addressed and that you receive the appropriate resolution. Your refund is going to be processed in the next ***** hours.

  Customer Answer

  Date: 02/14/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  2-14-24

  While I am appreciative that RTS Auto is planning to send a refund, it remains disappointing that:

  1. They did not respond to my two most recent direct inquiries about my refund, one was an email and the other a phone call. 

  2. They were notified over 5 weeks ago about the faulty product they shipped and I still have not received a refund

  3. Their business model is such that good, honest people have to invest serious money to determine if their products are functional. And if not, there is no culpability to make the customers they wronged "whole." 

  I am looking forward however, to the refund they say is coming. I am hopeful it will arrive within the timeframe they have just stated. 

  *********************

  
   
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:01/29/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/2/2024 I ordered a transmission from RTS Auto parts for $895.00 which included free shipping. Upon receiving the transmission on 1/11/2024, we inspected the transmission and found that the gear selector shaft was seized, and the transmission would not operate. We notified RTS Auto parts of the problem, and we were told to send them documentation and photo's which we sent them. On 1/26/2024 they sent an e-mail authorizing the refund, only we would have to pay $230.19 for shipping, and $89.31 processing and handling fee. The transmission was advertised as tested and inspected, and clearly it wasn't.

• Initial Complaint

  Date:01/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transmisin for 2016 ********** Purchase a transmission for a 2016 **********. I gave them Seral number, and the information they requested they still send me the wrong item, call to make a claim and the server was arrogant telling me what to do and how to do it. But I explain I am not the mechanic trying to install. Its been seven weeks and still counting , in the meantime renting a car and this company is so arrogant and will not listen

  Business Response

  Date: 02/02/2024

  Hi, ******. We genuinely regret the inconvenience and frustration you've encountered. This falls short of the service standards we aim to provide, and we are dedicated to swiftly resolving this issue for you. Your feedback holds utmost importance to us.
  To expedite the resolution process, we have elevated your case within our team, ensuring a comprehensive review of the situation. We comprehend the impact this has had, particularly with the extended duration and your car rental expenses.
  Our primary objective is to address your concerns promptly and provide you with the correct transmission. Both our customer service and warranty teams are actively working on your replacement, and the final inspections are in progress. A representative will reach out to you shortly to discuss the necessary steps for resolution and guide you through the process.
  Thank you for your patience and understanding as we endeavour to rectify this situation for you.

  Customer Answer

  Date: 02/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as *************************************** continues to lied, last week I spoke to *** associate and AJ supervisor telling me that my transmission its ready to . Today they are telling me that transmission its on their way to their warehouse and once tested they will send it to me.  In the meantime this will be my nine weeks waiting on them. They are just a fraud company taking advantage of the people needed a service. Irresponsible company ]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 02/12/2024

  Hi, ************* We apologize for any confusion and frustration you *** have experienced. Our objective is to consistently provide accurate information and prompt service. We understand the urgency of your situation and apologize for any delays that *** have occurred.
  The replacement transmission was delivered to you on 09/02.
  Your feedback is valuable to us, and we are committed to improving our communication and service to better meet your expectations. Thank you for your patience and understanding throughout this process. If you have any further concerns, please do not hesitate to contact us.

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a transmission from thus company with low miles as they claimed. The transmission was delivered and we had it installed by ************. They called after it was installed and told us that it was a no drive transmission. We had our van towed to a transmission company for a second opinion, and they stated the same thing. We contacted Ready to Start and had to submit proof from the mechanics and pictures. After they received it they told us that we should receive an email stating what our next steps would be. We had to call them because they never sent an email. They told us that we had to pay the $130 for taxes and $175 for shipping fee and they would refund our money. I didn't mention that I was already out of $845 from the mechanic installing this defective transmission, and now they want me to send money to get my money back!! This smells like a scam

  Business Response

  Date: 01/12/2024

  Hi, ********** We deeply regret the inconvenience you have encountered, and we recognise the frustration and disappointment this situation has brought. Creating difficulties for our customers is certainly not our intention.
  We acknowledge the challenges with the transmission, and we are dedicated to swiftly resolving this matter. Our customer service team has been actively collaborating with you, and we've taken the step to cancel the order and void the transaction with ***********, the financing option you selected.
  Your patience and understanding during this resolution process are greatly appreciated.

  Customer Answer

  Date: 01/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************