Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Oder a engine for a 2012 ***** and I was told if the engine is not working I can return it with the 90 days with free of charge. It has been 10 days the engine is not working and they refuse to refund me One of the ********************* a supervisor send me to go f*** myself

  Business Response

  Date: 01/12/2024

  Hi, *********** We deeply regret the distressing experience you went through. Following your complaint, we promptly committed to investigating the issue to understand what transpired during your conversation with ********. All our employees undergo rigorous training, and unprofessional conduct is strictly prohibited.
  After reviewing the call recording, we found no evidence of profanity from our end. Nonetheless, we understand your frustration, and we are prioritising your case to expedite a solution.
  To address your concerns, we have initiated a pickup and provided you with a return shipping label. Once the merchandise is returned, we will thoroughly inspect it and proceed with the refund process. We appreciate your patience as we work to resolve this matter.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paid over $2000 on a motor from them they claimed it would go under testing and made sure it ran and everything before being shipped, well I get the motor and I had a shop put it in they told me cylinder #1 and #2 had 0 compression they would not do anything unless I paid to get the blown up motor out of my car and sent back to them. I called and they had told me everything worked and I had to sent it back but I didn't have the money to bull the motor out end of the story is they lied to me about testing it and it never ran they couldn't guarantee that the new motor would run eather sold me a lemon and I had to take the motor apart myself to find that all the valves were fried and broken running on 2 cylinders offered me $200 off another motor they are the biggest scam and nothings being done about it I'm not the first and I'm not the last to get scammed by ready to start auto parts.

  Business Response

  Date: 01/04/2024

  ****************. While we empathize with your frustration, it's crucial to emphasize that our company diligently follows a comprehensive testing process for all our products, including engines. In this instance, you reported an issue after installation. The order (RTS052221895) was placed on May 25, 2022, and you reported the issue on July 19, 2022. We promptly requested you to prepare the merchandise for pickup, aiming to assess and address the reported problem for a potential replacement or refund.
  Regrettably, despite our efforts and waiting until August 18, 2022, you did not adhere to the return process, leaving the situation unresolved. Your request for us to cover the labor charges, which, as per our policies, we do not undertake.
  We are committed to delivering quality products and addressing customer concerns. Our offer of $200 off another motor was an endeavour to reach a mutually agreeable solution. We remain open to addressing your concerns and encourage you to engage with us for a resolution. Customer satisfaction is our utmost priority, and we are dedicated to resolving any issues promptly and fairly.

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/25/2023 I ordered a motor for my daughter's car and we received it almost a month later on 10/16/23. We had it installed and diagnosed and found that the motor was no good. The dealership even reached out and I've tried calling and no one can ever give me an answer. Since then I've called every day and they just leave me on hold until I hang up and call back and talk with the same person who just puts me on hold. I would like my money back or for them to exchange out the motor for a new one.

  Business Response

  Date: 01/03/2024

  Hi, ******. We're truly sorry to hear about the challenges you've encountered with the engine. This situation is understandably frustrating. It's crucial to get this addressed promptly. Please rest assured, we have our warranty policies in place to help you get this engine replaced. Our customer service team is in touch with you and have asked you to provide us with the service documents and supporting proof, detailing your concerns. As soon as these come through, our warranty team will initiate a replacement for your engine.

• Initial Complaint

  Date:11/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I negotiated a price to purchase a engine for a 2014 Buick Encore 1.4 cylinder they sent me a quoted price by email for $1,595 shipped complete, then they had a credit company called ************, I filled application and was approved, I contacted them then they said the engine I negotiated was sold and they attempted up- sale me to another engine for $2,100 I said this is fraud bait and switch and it was illegal, I asked them to simply honor their quoted price they sent, they became argumentative and refused, they are a con artist and fraud , this was"bait and switch" I hope you can contact them and intervene and demand a resolution to be candid and ethical and honor their prices as a reputable business

  Business Response

  Date: 11/10/2023

  Hi, ********* We appreciate your interest in our products and sincerely apologise for any inconvenience caused. We found that the engine you initially inquired about has been sold out. We understand your frustration, and we genuinely apologise for any confusion this may have caused. Unfortunately, due to the unavailability of the quoted engine, we had to offer an alternative as we operate on a first-come, first-served basis and we acknowledge that the presented option is at a higher price. Our intention is never to engage in any deceptive practices, and we are committed to rectifying this situation. To address your concerns, we are open to discussing a fair and reasonable resolution. We value your business and want to ensure your satisfaction.
  Once again, we apologise for any inconvenience, and we appreciate your understanding.

• Initial Complaint

  Date:10/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered H33**383235323230**38H on 8/3/23. It was paid for 9/4/23 and delivered 9/14/23. The mechanic began on 8/2/23 and he found the code 34 shift solenoid was out. He said there was something else goin on. So I called the business back the same say and told them. They sent me an email for the request for the refund and was going to give me $900 back on 10/5/23. The original cost was $1,544 and they gave a discount and charged me $1,150. On 10/11/33 they sent me another email and dropped the refund to $616.61 due to a restocking fee $413.23 and $120.16 for standard order and processing fee. On 10/11/23 they send me two emails and broke the refund into two ($300 and $361.16). The refund for $316.61 went in. They tried to deposit the $300 on an old bank card but it didn&#**;t go through. I &#**;m not sure why they would try to use more than 1 debit card. I original person I worked with was *****, and wanted me to acknowledge that I would accept the $616.61 and he would clear it up. Then he changed his mind and said he would have it by this week. The warranty is up today and I don&#**;t trust that they will give me the refund.

  Business Response

  Date: 10/23/2023

  Hi, ****. We regret the inconvenience caused by the subpar merchandise you received. Our commitment to high standards and honoring warranties is paramount. Our customer service and warranty teams diligently addressed your concerns, providing a fair resolution. As per our warranty policies, return and refund requests incur a one-way shipping cost and order processing fee, both non-refundable due to the order being classified as a cancellation for refund. However, replacements do not involve any extra charges. It's important to note that there is no restocking fee applied to your order.
  The refund amounts of $316.16 and $300 have been processed and successfully reimbursed. Corresponding receipts containing authorization IDs and reference numbers have been emailed to you. If you require additional assistance, please consider reaching out to your financial institution for further support.
  
  
  
  

  Customer Answer

  Date: 10/24/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:09/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a transmission and then ask to cancel after another charge of $2115 showed up on my bank account. This company is a total SCAM BEWARE

  Business Response

  Date: 10/03/2023

  Hi, ****************
  We deeply regret the unfortunate incident concerning your compromised card. Please rest assured that we are a legitimate company, and we strictly adhere to necessary security protocols to safeguard our customers' payment information. Our sales representatives do not possess the capability to store any card details, as we recognise the vulnerability of such information. Only our Accounts Receivable/Billing Team has access to process charges only once there is an invoice generated.
  The fraudulent transaction of $2115 was not initiated by us. We strongly recommend that you file a dispute with your bank regarding this unauthorised charge.
  As per your instructions, we have promptly canceled your order with us. Additionally, we have processed a full refund of the order value, $1715. This refund will reflect in your account shortly.
  It deeply saddens us to lose your business due to these fraudulent activities. Despite this unfortunate situation, we genuinely hope for the opportunity to serve you again in the future.
  
  

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part from Ready To Start and they told me the part was ***** so they didn't want to send me a ***** part. So they offered to find me another part I said no just refund me my money. They said they'll refund me my money but I never received it. They keep said **** business days 3-5 business days call your bank it's your bank the money is there but it's never there excuse after excuse. I'm sick of arguing with them almost everyday.

  Business Response

  Date: 09/25/2023

  Hi, *******************. We see that the refund towards your order has been processed successfully. PFA the receipt for the same.

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Complaint # ******** I made a complaint against Ready to Start Auto Parts for the amount of $1,872.77 they never refunded me my money. They sent receipts saying they refunded my money but they never put my money back on my card. I have called my bank at least 50 times a d every time the money is not there my bank doesn't even see where they tried to refund it. All Ready To Start have been doing is lying to me. They say they can't put it on my card so I gave them my bank routing number and account number and they still say the wire transfer failed. This has been going on about a month now 

  Business Response

  Date: 10/03/2023

  Hi, ********************
  We hope this message finds you well.
  We regret to inform you that our Accounts Receivable/Billing Team has encountered difficulties multiple times while attempting to process your refund through the standard channels. Despite exhaustive efforts, we have been unable to resolve the issue with the bank as well.
  In light of this situation, we kindly request that you share your Zelle Payment ID with us. Providing this information will enable us to process the refund swiftly and efficiently through the Zelle platform.
  Your cooperation in this matter is highly appreciated. Please feel free to reply to this email with your Zelle Payment ID, and we will proceed with the refund process promptly.
  Thank you for your understanding and assistance.
  
  
  

  Customer Answer

  Date: 10/05/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I created a Zelle Account and here is my Zelle ID # ********** so I can receive my $1,872.77 from Ready To Start Auto Parts 

  Business Response

  Date: 10/13/2023

  Hello, ********************. We acknowledge that you've set up the Zelle account for the refund. However, due to the dispute you initiated with your bank, the $1,872.77 is no longer in our possession. Your bank now holds these funds, and you might have already received the amount from them.
  
  
  

  Customer Answer

  Date: 10/16/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I received an email from y'all this morning saying that y'all released my $1,872.77 to my bank. My bank saying they haven't received any funds from y'all. Do I need to file a complaint against my bank to get my money back?? 

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is 100% scam they sold me an engine that is bad refuse to give me my money back or replacement and it still under warranty. They keep telling me that their working on my case days are passing they are trying to wait till the warranty expires and say the warranty has been void and I cant get a replacement nor my money back.

  Customer Answer

  Date: 09/25/2023

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 09/25/2023

  Hi, *********************
  We apologize for the concerns you have raised. Our warranty department has been actively engaged in assisting you with the issue of the faulty unit, and we have committed to replacing it. We took your concerns seriously and processed all the necessary documentation to honor our warranty, including providing a return shipping label.
  Our company holds high standards and follows established protocols to ensure the satisfaction of our customers. However, we have noticed several instances where our company's reputation has been negatively impacted by your public statements. These statements have caused substantial damage to our business.
  We are struggling to understand why there is difficulty in cooperation with our established resolution process. Additionally, it has come to our attention that you initiated a dispute with your bank, which was unexpected since we have never refused to provide a resolution. Despite these challenges, we remain committed to resolving this matter fairly.
  To proceed with a resolution, we kindly request that you reverse the dispute you initiated with your bank and remove the defamatory reviews you have posted. This would enable us to provide you with the fair resolution we have promised.
  We value your satisfaction and hope to find a mutually beneficial solution.

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

  I have contacted this business 2 weeks straight asking for a shipping label they kept telling me they will send it at the end of the day so I contacted a co worker named ************************* on the phone and he said they have voided that cant do anything about it. I kept telling them my warranty end in October. I dont trust this business after ***************** UP IN MY FACE AFTER HE TOLD ME HE COULDNT DO ANYTHING ABOUT MY WARRANTY and yelled at me. I did everything to work with these people did everything they ask me to do kept transferring me to different people no progress at all they still wont pick up their engine.
  

  Business Response

  Date: 10/03/2023

  Hi, *******************. Our customer service team has been attempting to reach you for the past week. We also contacted 'CE Auto Repair' and spoke with a person named '*****', who confirmed that our merchandise is still at their shop and mentioned that they have not been able to reach you as well.
  Could you please provide us with an updated contact number? We have been unable to connect with you using the numbers we have on file.

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought motor, when arrived water pump was jambed through the timing cover,wiring harness plug chopped off, put in truck after repairs, smokes like a freight train, this is not right for $1471 used motor!

  Business Response

  Date: 09/25/2023

  Hi, ******************
  We acknowledge your order, RTS082223901, which was placed in August 2022. We have taken note of your recent communication with our warranty department, and we have duly addressed your concerns.
  We want to clarify that our policy does not involve charging our customers for accessories or any core charges. Additionally, we provide complimentary shipping services. In some cases, we may include accessories for your convenience. Ordinarily, accessories are intended to be swapped from your existing engine or purchased separately.
  To ensure your complete satisfaction, we are prepared to offer you an additional discount on any of your future orders. Our aim is to provide you with the best possible experience, and we appreciate your understanding in this matter.
  If you have any further questions or require assistance, please do not hesitate to reach out to us.
  
  

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:08/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gave me 2 bad transmissions. Refused to provide me with the inspection information, refused to give me refund. Vehicle still not working due to faulty transmission. Companys action ******* financial hardship.

  Business Response

  Date: 08/25/2023

  Hi, **************** The order was initiated in March, and we acknowledge and apologise for the initial complications. Despite the warranty period nearing its end, we took the step to arrange a cost-free replacement, which was successfully delivered on May 17th, 2023. Following the replacement, no communication was received from your side until now. Regrettably, your current order has exceeded the warranty timeframe. Our warranty coverage lasts for 90 days or 3 months, which means we are unable to offer a replacement or refund. We apologise for any inconvenience this situation may have caused.