Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a motor they said that was good with low mileage. But when motor was put in was knocking sound from piston. Want refund or stop payment

  Business Response

  Date: 08/25/2023

  Hi, **************** The merchandise was received by you on May 1st, 2023, and our warranty spans 90 days or 3 months from the day you took possession of the merchandise. Your call regarding the engine issue came on August 16th, 2023, which unfortunately falls 15 days beyond the warranty duration. Regrettably, we are unable to offer a replacement or refund in this case. We apologise for any inconvenience. Nonetheless, we would be pleased to assist you with a significant discount on an alternative engine.

• Initial Complaint

  Date:08/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ is a credit agency I qualified for a loan to purchase my engine. Ready to Start Auto Parts refused to allow me to use the loan a second time to repurchase another engine after Ready To Start Auto Part told me first engine did not pass the purssurer test.I demanded to be able to use ************ credit to purchase another used engine I was told no and the business will not accept ************ for the purchase of another used engine because I canceled the first engine and shipping, this not correct. Ready to Start Auto Parts told me the first engine under the purssurer testing the engine blown and has refused to do business with me using ************ and has increased engine from $1,550.00 up to $1,995.00 if I want to purchase an engine for my SUV.

  Business Response

  Date: 08/18/2023

  Hi, Ms ****** The engine you originally purchased underwent our final inspection rounds, but regrettably, it did not meet our quality standards. Consequently, our team decided to cancel your order and initiate a complete refund. Subsequently, you opted to place a new order for an engine suitable for the same vehicle. However, it's important to note that the price of this alternative engine is higher than the one you had initially ordered.
  Considering your reservations about the adjusted price, we found ourselves in a situation where we couldn't proceed with the transaction under the terms you had originally intended. While we are eager to continue doing business with you, it's essential to clarify that the current engine's price will remain as initially quoted and cannot be matched with the pricing of the previous engine.
  We value your interest in our products and sincerely appreciate your understanding regarding the complexities surrounding this matter. If you have any further questions or if there's an opportunity for us to assist you differently, please do not hesitate to reach out. We look forward to the potential of future collaborations and appreciate your continued consideration.

• Initial Complaint

  Date:08/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a transmission on 6/27/23, have not received it. Cannot find company they claim to have shipped with to get tracking info.Have emailed and called multiple times with no real information given.

  Business Response

  Date: 08/08/2023

  Hi, ****. We're pleased to inform you that your order has been shipped via ****** An email containing the tracking number and shipment details has been dispatched to you. We apologize for any delay in communication.

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $1661 6.1.23 Ordered a cvt transmission for an 04 ***** Civic Hybrid. They sent a transmission for a **** ***** Accord Hybrid. Informed them on the 5th of July. 21st of July now. **************** just gives me the run around by constantly putting me on hold and transferring me to someone else sometimes even back to the same people who transferred me in the first place (multiple calls). No response to emails. Of course before they have your money they are perfect. In the pic of the transmission you can see the vin number which says it a 05 ***** Accord Hybrid. Hopefully this business is going out of business fast. Bank will be yanking the **** from them for me.

  Business Response

  Date: 08/03/2023

  Hi, ***************. We sincerely regret that you've had a frustrating experience with your recent order. Your feedback is highly important to us, and we deeply apologise for the mix-up and the delay in providing efficient customer service. We understand your frustration with the situation.
  Our customer service and warranty team were dedicated to resolving this matter promptly, but we were informed about the dispute you've filed with your financial institution. As per our policies, once a dispute is filed, our options for resolution are limited as the decision lies with the bank. For a prompt resolution, we recommend reaching out to your bank directly.
  Again, we apologize for any inconvenience this has caused, and we hope that the matter can be resolved swiftly with your financial institution. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our priority, and we're committed to assisting you in any way we can. Thank you for your understanding.
  
  
  
  

• Initial Complaint

  Date:07/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order request for a **** **** expedition 4.6 liter engine. Sales person stated that I would receive a **** **** engine 4,6 liter tested and in great working order, only ***** miles on engine. I paid the order $1360.00. The engine I receive was that of a **** **** expedition 4.6 liter. The engine has misfiring issues, the engine is smoking, the intake manifold is the make of a **** **** 4.6 liter engine, verified by **** auto technicians and does not match the head of the **** **** 4.6 liter engine. The company refuses to return a refund. This is a nightmare. Would never do business again with this shade tree company.

  Business Response

  Date: 08/03/2023

  Hi, ************** We are genuinely sorry for the profoundly disheartening encounter you've faced with your recent order. We extend our sincere apologies for the inaccuracies and challenges you've come across regarding the engine received, notably the mismatched intake manifold. Rest assured, we consider these matters with the utmost seriousness.
  Our complete dedication is focused on addressing your concerns and taking all necessary steps to effectively resolve this issue.
  We humbly request the chance to make things right. Kindly arrange for the engine to be removed and securely fastened to a pallet so that we can proceed with arranging the pickup. This will enable us to promptly offer you a just resolution, whether through a replacement or a refund. Your satisfaction remains our top priority, and we are determined to find a solution that meets your expectations.

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Invoice# RTS072223232....I am disputing a charge of $2835.00 to my discover credit card account made on July 19, 2022 from Ready To Start Auto Parts. The charge was based on deception because the seller had committed to deliver a fairly new engine with 37k miles to my mechanic for my 2011 ******* and we were guarantee many times before the purchase, by the salesman *****, that the engine was in Grade A condition.He also assured us many times before the purchase that if the engine was not in the condition promised, they would return to pick it up and a full refund would be issued. However, once the engine was received by my mechanic, he noticed right away that it was not in the condition that was described and promised. It was very old and ***** with cracked up hose and in poor condition (as you can see from the photos attached) which my mechanic advise that it was a huge safety risk to install into my car.We immediately made contact with the seller informing them of the situation and requested that they honor their verbal agreement to pick up the engine and correct the problem. However, that did not happen. I kept going back and forth with the company for months, making phone calls, sending email and pictures of the bad condition of the engine. At one point they sent their truck and driver to pick up the engine, but they did not issue the necessary return authorization slip (RTA) therefore, the driver stated that he could not take the engine without the **** They subsequently promised to email me that slip, however they never followed through with that nor their promise to pick up the engine again. I continued to call and email them, but they continued to pass me on to different employees and supervisors who all gave me the run around to try to discourage me until my warranty ran out which left me stuck with the engine.I am humbly requesting your assistance in reviewing my case to get the engine returned, and my account credited. Thank you.

  Customer Answer

  Date: 07/09/2023

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 07/11/2023

  Hello, **************. Regrettably, at this moment, we are unable to authorize any replacements or refunds since your warranty has expired. As a company, we made every effort to rectify the situation and address any disputes filed within our capabilities and in a timely manner. However, as you did not adhere to our warranty policies and proceeded to file a dispute, any further action is now at the discretion of the financial institution. Please understand that we are powerless in this situation. We sincerely wish that things could have concluded differently.
  
  
  

  Customer Answer

  Date: 07/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  According to the verbal assurance from your  salesman, and the warranty that was set to expire three months after receipt of merchandise, I would be entitled to a full refund If the product was defective or unsatisfactory. In addition to calling you immediately upon receipt of the item on august 3, 2022, to explain my disappointment and dissatisfaction that the item received was not in the condition promised, I also  requested an exchange or refund for the item.  I continued to make over one hundred  additional phone calls, email, and text messages prior to the warranty expiring.  While you made numerous promised to refund my money and attempted to pick up the item,   you refused to issue  the return merchant authorization slip (RMA) to the driver, therefore the attempt was not valid.  Again, all this  was done in a timely manner and you continued to make promises to pick up the item and issue a refund however, they were never fulfilled. Instead, you kept bouncing me around from person to person trying to frustrate me until my warranty ran out.  Then you used that  as the excuse for not honoring our agreement.
  
  Base on the fact that you misrepresented the product and  deceived me, I should be entitled to my money back.  Your company should be held  accountable for being dishonest and unethical  and should not be allowed to continue to scam peoples out of their hard earned money.  My hope is that you can take responsibility and honor your agreement by issuing my refund.  
  
  Respectfully, 
  
  ***** Puerto
   

  Business Response

  Date: 07/27/2023

  Greetings, **************,
  We are truly sorry to inform you that we are currently unable to approve any replacements or refunds for your case. As a company, we have always been committed to resolving issues and handling disputes promptly and within the bounds of our policies.

  However, since you proceeded to file a dispute without adhering to our warranty policies, any further decisions lie with the financial institution, and we have no authority over the matter. We genuinely wish that the outcome could have been different, and we deeply regret any inconvenience this situation may have caused.

  Please know that we value you as a customer, and we remain open to assisting you with any other non-warranty-related inquiries or concerns you may have. Feel free to reach out to us anytime, and we will do our best to provide the support you need. Thank you for your understanding.

  Customer Answer

  Date: 08/07/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   From the beginning, you were NOT  committed to resolving this issue promptly because  I have made every effort possible to reach out to your company requesting that  you  honor our verbal agreement, and return my money and pick up your deceptive and defective item. Again, this attempt was made before filing my dispute with my financial Institution, and  all you did was made empty promises via email and phone calls to pick up your engine, then gave me the run around until the warranty ran  out.  Therefore,  you had no intentions to handle or resolve my dispute promptly.  
  Even after the dispute, I was advised by the institution to reached out to your company, which  I did countless times, and again and again  you promised  to approve the return and pick up the engine, however, it was never done.  This company did everything in its power to take advantage of  a powerless customer by stealing my hard earned money and they should not be allowed to continue to operate this type of  business in such a deceptive manner. 
  
  You have yet to address  those facts and  my hopes is that your company would have some integrity and return my money.  Shame on you.  
  
  My next step will be to file a dispute with the attorney general office also.

  Regards,

  *****

   

   

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used transmission on 3/10/23 for $2094.75. (The reference invoice number is R T S zero three two three two seven eight five nine.) After it finally arrived (after 4 weeks), our mechanic inspected it and deemed it defective and non-functional so he did not install it into my car. After contacting the company to file a warranty claim, it took more than 2.5 months for them to respond with a solution - the manager agreed (verabally and in writing) that they would refund the money immediately once they received the transmission back in their warehouse. The transmission was shipped and received by Ready To Start at the end of May and they have not refunded my money. The manager also admitted that they do not have any certificates of authentication to prove that the transmission was properly inspected and deemed functional at the time that they sold and shipped it to me. They keep telling me that they will call or email with a resolution, but I have received no such communication thus far. I demand a full refund.

  Business Response

  Date: 06/30/2023

  ****************. Our warranty team has provided you with a settlement offer, which you have accepted. We apologise for any inconvenience caused during this process.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15th, we purchased a motor from RTS for $1933.00, Order # RTS052329134. We had called about several different motors so had specific questions regarding the transaction. Spoke to ***** of company and 2 of main questions about the process were, "Was there a core fee" and "Process of returning motor if not satisfactory". ***** told us, (speaker phone) that there was not a core fee and if for any reason the motor was not satisfactory, it could be returned, and they would send us a shipping label for return shipping fee. I repeated this to him, to confirm that is what he said. We received motor on 5/24/23 and upon inspection, it looked as though it had come through a flood, there is rust, dirt and corrosion on and in the motor, valve Trane and intake system which will cause to not operate effectively. 8 out of *************************************** the intake. This is not acceptable for our purchase. 6/6/23 I called RTS and was transferred to ****** and he said there was NO WARRANTY available to us and to put the motor in and then let him know what parts needed to be replaced. I told him that was unsatisfactory, and my husband would not spend needless time to do that when the motor was not in the condition we agreed to purchase. He said that to return, we would need to pay both shipping to and from plus a restocking fee of $484.00 and they would return $1049.00. This is not acceptable because of what we were told at time of purchase. 6/7/23, I called our credit card company to file a dispute on the charge, already paid in full. On 6/7, I called ****** back and the company had received the dispute and he said that until the dispute was dropped, they would not send a shipping label nor discuss further, it had to be through their legal team. I told him that we wanted a full refund in our account, and a paid return label for shipping and then would drop dispute. We have not heard a word from them since.

  Business Response

  Date: 06/30/2023

  Hi ****, our warranty team is currently investigating your order, and they will reach out to you with a fair resolution within 3 business days. We appreciate your cooperation in this matter.

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have attached the letter received from ***************************, RTS, copies of the pictures of the motor received and our statement of the transaction.
  
   
  
  Please let me know where we stand at this point and what further steps or actions are needed for us to move forward.
  
   
  
  Thank you for your time and assistance.
  
   
  
  **** and ******************* 

  Business Response

  Date: 08/08/2023

  Hi, **** and ****. Our team has thoroughly investigated your case. Considering your request to return the engine without installation, our customer service team has come up with a resolution. This involves arranging a pickup for the merchandise and proceeding with a refund, while accounting for shipment and restocking fees. However, during this process, we were informed by the bank that you have filed a dispute. It's important to note that once a dispute has been filed, our ability to manage the order is limited.
  Additionally, we kindly ask you to take into account that the motor in question is 24 years old and has been used. As with any older engine, there may be components that require replacement or modification for optimal performance. We have already provided you with photographs of the motor from various angles to provide transparency.
  We want to emphasise that we are still more than willing to arrange the pickup of the unit and proceed with the refund as previously discussed.
  
  
  
  

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a bad motor that is misfiring , leaking oil spark plugs and coil packs were shot . They dont answer their phone to come a resolution. Ive tried reaching out multiple times . Ive spent over 5,000$ on this motor for it to not work . I want my money back and some for Damages

  Business Response

  Date: 06/28/2023

  Hi ******,
  Our team has conducted an investigation into your order. According to our records, you placed an order for an engine with us on 03-16-2023. We promptly shipped out a tested and inspected unit that was in working condition, and it was delivered to you on 04/04/2023.
  Surprisingly, we did not receive any communication from you regarding any issues with the order until we received a notification from the bank on 05-24-2023, indicating a dispute for the amount of $3700.00. In an attempt to resolve the matter, our team made multiple attempts to contact you but were unable to reach you. As a result, we sent an email to address the issue.

  However, once a dispute is initiated with the bank, we may not have direct control over the funds. In the meantime, we recommend contacting your bank to gather more information and clarify the details of the dispute.

   

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine from Ready To start auto parts for $1174.00 on 5/9/2023 for a **** ***** Odyssey 3.5L the part was delivered at the mechanic shop. I asked them over the phone about the guarantee on the engine and Rio ******* confirm that I will have a full refund if the part have any issue. When the mechanic installed it the engine started to smoke and leak. It was a broken engine they sent. Now instead of refunding my money they're asking for a video of the engine smoking. Looking for way to hold on to my hard earn money. The mechanic told me this engine was a bad engine. They told me the mileage on it was 62K, When I asked them to show proof they become dismissive and can't provide the proof. This is a ************ looking to take advantage of hard working folks. I will also report it the the *********************** of my state. These Scammers need to be STOP. I want my full refund now they just dragging their feet to make this process run longer.

  Business Response

  Date: 06/29/2023

  Hi Ms ******* our team has investigated your case. You contacted us on 06/06/2023 to report a defective motor that is not functioning and emitting smoke. We acknowledged the issue and requested relevant proof in the form of a video and a service document from your mechanic. However, we have not received any form of proof from you. Instead, you have contacted us via phone and email, requesting us to arrange for the merchandise to be picked up.
  According to our warranty policies, in order to process a claim for a replacement or refund, we require valid proof demonstrating and confirming the issue with the merchandise. Unfortunately, our warranty team is unable to approve any claim without proper proof and documentation. We kindly request that you contact our customer service team with the necessary evidence (video proof and service document proving the defective installation of the merchandise). Once we receive this information, our team will initiate the appropriate steps for a replacement or refund.

  Customer Answer

  Date: 07/10/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   When I purchased the engine this business claimed that the engine was inspected and the engine is only 62K miles and they claimed that they give a warranty on the engine. Now that the engine malfunctioned they are asking me to have it inspected by a mechanic which will cost me since the mechanic will not do it for free. I asked them for the inspection report of the engine prior to selling it to me and the proof of the 62K miles they claimed the engine was. The mechanic asked them for the form they needed to file that report they wouldn't provide. They can't prove the engine was functional. They want me to pay $1500 for the mechanic to put the engine back to make a video they are asking for while they can get the engine and get it inspected themselves. I am not a mechanic shop, I don't sell vehicle parts online. What they are asking me to do is just to hold my money on a part that was faulty to begin with. I don't want a replacement. Just get my money back.
  
  
  Regards,

  ******

   

   

  Business Response

  Date: 07/27/2023

  Hi Ms ******* We acknowledged the issue and requested relevant evidence. However, as of now, we have not received any form of proof from you. We want to reiterate that as per our warranty policies, in order to process a claim for a replacement or refund, we require valid proof that confirms the issue with the merchandise. Regrettably, our warranty team cannot approve any claim without proper documentation.
  Therefore, we kindly urge you to get in touch with our customer service team and provide the necessary evidence demonstrating the defective installation of the merchandise. Once we receive this information, our team will promptly initiate the appropriate steps for a replacement or refund.