Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used transmission from *** on March 10th, 2023 for $2094.75. Delivery timeframe was **** business days, however, it was delivered after 15 business days. It seems they did not actually have the transmission at their warehouse and had to source one, so they charged us for a part that they technically could not provide - FALSE ADVERTISEMENT. The mechanic working on my car inspected the transmission and found that it was faulty and could not be used so he did not install it into my car. Again, FALSE ADVERTISEMENT and DISHONEST BUSINESS PRACTICES. We called the *** warranty department to either 1) get a new functional transmission sent to us or 2) get our refund. They gave us the run around for several weeks, then closed out our case without resolution or explanation. We had to call back and start the **************** again. And again, they have been giving us the run-around. Their faulty transmission was shipped back to their warehouse 2 weeks ago and they still have not issued a refund.

  Business Response

  Date: 06/28/2023

  ****************. We shipped a transmission to you that had undergone testing, inspection, and was in proper working condition. However, upon receiving the transmission, you contacted us to report that it was defective. We acknowledged your complaint and requested proof and valid documentation to proceed with either a replacement or a refund. Regrettably, your mechanic failed to provide us with any service documents or pictures of our merchandise, instead sending us pictures of your old transmission.
  At this stage, you stepped in and provided the necessary documentation as per our request. Following our policy, we arranged for the pickup of our merchandise. Once we received and inspected the unit, we discovered that it had been tampered with and several internal parts were missing. As a result, your warranty claim was rejected because tampering with the unit voids the warranty. We apologise for any inconvenience caused by this situation.

  Customer Answer

  Date: 06/29/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The transmission was not tampered with by the mechanic. He had to take it off the crate and inspect it prior to installing it in the car - so obviously it was opened and inspected. The *** manager cannot provide documentation that the transmission was in working condition prior to shipping it to me. As such, I do not accept ***'s claim that it was working prior to shipment. Their claim that the mechanic cannot provide any documentation for the transmission is also false as *** never contacted the mechanic even though the manager said he would in order to resolve the issue. He also verbally promised to refund us as soon as they receive the transmission back. They now have their transmission back and can re-sell it back someone else, while also keeping our $2094.75. This seems to be a typical practice for them, based on previous complaints on here. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 07/11/2023

  ****************. We deeply apologize for the negative experience you had. Our team thoroughly reviewed your case and, as a final resolution, we have approved a reimbursement for you. We are glad to inform you that you have accepted this settlement, and the transaction has already been initiated.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on jAN 15 TH I PLACED an order for an engine for my jeep on the **************************************************************** when the engine arrived it looked no where near the condition of the motor they sent me. i was told i would recieve it in 5 bussiness days , that was bs to almost 3 weeks . when it did arrive like i stated previously it look nothing like the motor in the picture i then called them and they were trying to reasure me it was , at that point i told them that will be left to be seen after installation . after install on the test drive the truck would not go over 30 mph and i called rts back they told me no problem remove the motor and send it back and we will send another one , at that point i asked them who will pay for the labor in which their reply was not them so i told them i will find out what the issue is and let them know , we found out that the camshaft on the passenger side with the reluctor ring was no good and it would cost me ****** to fix . so i proceded to call rts again and asked them if they would incur any of the cost to help me and they said no . straight lying switch and bait taking advantage of hard working people. i wouldnt recomend them to buy a bycicle from them , beware of ready to start auto parts.

  Business Response

  Date: 06/15/2023

  ****************. We sincerely apologise for the unfortunate experience you had to endure. We greatly appreciate your decision to contact us seeking a resolution and for highlighting that the issue can be resolved. We assured you that we would provide an estimate, and our team has thoroughly examined the matter and offered a fair compensation of $200. However, we have not received any further communication from you. We kindly request you to get in touch with our customer service team, as we are eager to assist you with resolving the matter.

  Customer Answer

  Date: 06/17/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 06/30/2023

  Hi ******, our best offer on the table would be $200 as a goodwill gesture. Labor and bolt-on parts/accessories are not covered by us, as stated in our terms and policies attached to the invoice. Our offer remains valid. If you would like us to proceed, please feel free to contact our customer service team at your convenience.

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a transmission from Ready to Start Auto Parts, They told me it would be delivered in 7 days. I ordered it on 3/15/2023 and received it on 4/18/23. My technician put the transmission in and it was locked up. The vehicle wouldnt move foreward of backwards. I called the company and this is where it went bad. They tell me that I have to take to a ** dealier and have it look at. I did that, the ** dealier told them that it needs a transmission. This company is the worst!!! Now they are asking for receipts!!!!REALLY!!!! They dont want to warranty this transmission. After looking at all the complaints I should have never purchased from them.

  Business Response

  Date: 05/31/2023

  Hi, ***********. Our customer service team has been trying to reach out to you. We've worked out a resolution for you. Our team will reach out to you shortly.

  Customer Answer

  Date: 06/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an LS motor for my Chevrolet Silverado 5.3l, in January of this year. I had to save the money up in order to have the motor installed in my truck. After taking the motor to the shop they dismantled the motor and found that the valves on the intake were full of water, the stems of the valves and the valve seats were corroded. I was informed that it would cost $1,500 in order to do the valve job to repair the motor so I could install it in my truck. Ready to Start guaranteed me that they had this motor, running and operating and was was ready to install when I purchased it from them. They also said that they pressure wash every motor before it gets shipped. I assume that is where the water got in, because it was in there for awhile. I paid the sum of $1,095 for the motor. So now I am left with having to do a valve job on a motor that was supposed to be ready to install in my vehicle. Instead of costing $2,000 to install the motor in my truck it is now costing me $3,500. I contacted ready to start to find out if this warranty would cover it, they said it did, and made an offer of $300 to cover my valve job. I asked if there was any way that they could cover at least half of $750 and I would cover the rest. The customer service representative, *******, said he would have to get permission from some one higher up. He came back to me with the offer of $300 again. I asked to speak with a representative that was higher up then him, (not that he wasn't doing a good job, he was), ******* put me in touch with a ****** in customer relations the next day. *** listened to my side, and after I told him I do many reviews on ****** for the businesses I deal with, at which point he got aggressive and began to yell and talk over me that he will not be threatened while I calmly tried to explain, he was saying that there was no way he could pay me that much after he paid for the shipping and didn't charge me a core charge and gave me a deal, finally hanging up on me.

  Business Response

  Date: 05/16/2023

  Hi, ***************. We didn't intend to give you a hard time on this, we apologise. However, considering your situation, we have processed a settlement offer and sent you a refund receipt. This refund should reflect in your account in the next 3 days. We did this out of mere respect. Hope this helps you. We wish to serve you better in future. 

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought the engine 03-22-2023 It didnt come till a month later I was promised a ****** refurbish engine and was given a engine so weak the mechanic could not do a good compression test on it labor was 750 each time (take out my engine 750, put the bad one on 750, to take it out another 750. they say they don't cover charge but i was forced to put $1500 on labor that did nothing to my car the engine was **** and havent gotten my money back i've been trying everything i was i've been emotionally distressed and need to win the money to pay for my car. I'm a college student who works at the school i really need help.

  Business Response

  Date: 05/16/2023

  Hi Mr/*******************, we're sorry to learn about your experience. Things didn't work out the way we expected them to. We understand the distress this has caused is terrible. This is to let you know that our warranty team has provided you with a resolution to refund your money and a refund request has been raised already. Our Accounts Receivable will be reaching out to you with a refund confirmation shortly. Please ensure you acknowledge and respond so we can start with the refund initiation. 

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine from this company with the impression that I would have a 3 year warranty and an engine with less than 36k miles on it. I was not aware when getting the engine installed that there were issues with the engine. The old mechanic at J and N auto didnt make me aware that the engine was no good. They said they just installed it. From the date of installation the car was still running rough and so I got other repairs done thinking it would resolve the issue. I was told by my Mechanic at Royal auto that the engine was bad has a bad timing chain and that was the knocking noise I heard. I told him I just purchased the engine and was told it was like new with less than 30k miles he said cant be the timing chain is warped this engine is no good. I was also told it had a 3 year warranty on it. After receiving the invoice it says the warranty is 90 days . I couldnt cancel the order because I would be charged 25% of what I paid and very unfair. Tried emailing and contacting them by phone and spoke with their very rude head of operations guy by the name of ************************* who from the time he answered my call was very rude and had his aggressive tone towards me. I spoke with him in a manner I wanted to be dealt with he claims I was demanding and never once was I. I asked about the things that was told to me and he took offense . Never have I dealt with such unpleasant people in customer service. I spent too much money to have my car operating properly. I have the receipts and just want my money back so I can get a new engine with a better warranty.

  Business Response

  Date: 05/16/2023

  Hi, **********************  We're sorry to hear about this experience and will certainly look into it. Unfortunately, we're unable to give you a resolution as your order is way out of warranty. We had this merchandise delivered on 10/10/22 and we offer a standard warranty of 90 days starting the day you receive the merchandise. Any defects or damages have to be reported within the given warranty timeframe. And we haven't received any kind of communication from your end about any engine troubles until 05/08/23 which is way after your warranty ran out. Attached is a copy of your invoice with our warranty policies. We never promise any of our clients a warranty beyond 90 days. The invoice was sent to you the same day as the order was placed and you've received 8 emails updating you with the status of the order. And we've never received any complaints or cancellation requests from you until this month. The engine came out of a running vehicle and was tested and inspected, guaranteed to fit and work. We sincerely apologise for any inconvenience caused. We'll be happy to help you with a good discount if you're considering buying a replacement engine,. In no way did we intend on being rude. We were just trying to be clear about the warranty terms. 

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 10th, I reached out to Ready To Start to purchase a transmission for my 2019 ****** Highlander. I paid $2954 for the unit. I was very specific that I needed the transmission within a week. They stated they could accommodate **** days **** which i agreed to. Initially the order and progress was going totally fine. I received the receipt for my purchase via email. On their website progress chart I could see the order was PROCESSING. After a week or so the progress chart move to READY TO SHIP. It is now day 18, the progress chart is back to PROCESSING, Ive called numerous and continue to get a run around. Their latest excuse is they hired a 3rd party company to deliver the unit and havent been able to contact the company to get a tracking number. *** asked for a refund and theyve ignored my request. Numerous times Ive called to no answer to hung up on after being put on hold for over 30min. I simply want my money returned, so I can go elsewhere to find the unit. This company is NOT RELIABLE or TRUSTWORTHY!!!!

  Business Response

  Date: 05/10/2023

  Hi, ******. We're really sorry about your experience with the delayed shipment. Everything happened with the schedule and in a timely manner until the unit reached the transit. There was an unfortunate delay caused by the 3rd party shipment company we used to ship your merchandise out which resulted in the long waiting period. This is to confirm that your transmission is delivered at '***************************************' successfully. We regret the inconvenience caused and will ensure this will not repeat.

  Customer Answer

  Date: 05/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were quote a price for a transmission of $2150 around April 1st. When we went to purchase the transmission on the 6th they charge ** for another customers order of $1050. We tried to tell them it was the wrong order but they were in such a hurry that they processed it any way and had to make a second charge that was way over the quoted price. The second charge was$1627. Which totaled$2677.00 They said they would refund the overage but they never did until I disputed the charges with my bank. We cancel the order because the part never came and now they still owe me a refund of $1100. And I have spoken to this company about this at least a half dozen times. They promise things but dont deliver what they say.

  Business Response

  Date: 05/03/2023

  Hi, *****. We sincerely apologise for any inconvenience caused to you. We are disappointed that it turned out to be this way.
  This is to let you know that we have refunded your money in full. $527.00 was refunded initially. And 2 refund transactions
  after that. $1100.00 & $1050.00. Attached are receipts confirming refunds for a total amount of $2677.00.

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family purchased a 2007 GMC Acadia transmission from this company on March 3rd 2023 for the price of $1,433.93. It took a lot longer than we were initially told but a man from the company called ** every 48 hours with updates stating during one of the phone calls "why would I call you every 48 hours with updates if this was a scam?". That alone was enough to raise some red flags. Regardless, they sent ** photos of a nice, cleaned up, transmission with supposedly low mileage, it seemed just a little too good to be true. We approved the photos and received the transmission, very eager to get it into the car considering this car has been out of commission for a while. After about 5 days of work, the transmission is in, only one problem, it doesn't work. The car was driven down the street after the job was completed and immediately broke down. You can imagine my family's disappointment when we realize this company really was a scam, as MANY other reviews have stated. My father contacted the company to tell them the transmission was bad within 2 weeks of receiving it. We were given a 2 month warranty on it so that is well within the proper timeframe. The company has done nothing but try to make ** jump through hoops to get a refund. First we had to take the car to a transmission shop and have them report back to the company, confirming the faulty transmission. This was done. However, the company is now stating that the codes they received are incorrect and when/if they take it back they need to do a full check on it to make sure we didn't do anything to it. Seems to me like they may use this as a way to refuse a refund to **. They told my father, who is a mechanic of 30 years, that he did not know what he was talking about and were being very dismissive during the whole phone call. They also told my father that if he used profanities during the phone call they would block our number. They sold ** and many other people faulty products, they need to be held accountable.

  Business Response

  Date: 04/26/2023

  Hi, ******. We're really sorry to hear about your whole experience. This wasn't intentional. Our customer service team is working on your order and has come up with a fair resolution. We've already arranged for the return of the faulty merchandise and are initiating a refund as soon as it arrives at our warehouse and is inspected,. We do not intend to give you or any of our customers a hard time. It is just that we have a procedure followed when warranty claims are involved which can be time consuming. We assure you that things will be resolved in no time.

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 16 2023 I purchased a transmission from ready to start auto parts. I paid in full .It is now a month later and I still don't have the part.I have been calling and calling and have been lied to over and over again stating that it will be there in the morning I have yet to receive it.

  Business Response

  Date: 04/26/2023

  Hi *************, we investigated your order and see that the transmission has been delivered to the business address you provided- ************ Auto Repair, **. We apologise for any delay caused.