Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 16,2023 I ordered a Transmission. I was told it will arrive in **** business days. I was the called and told it go lost in shipping. then I was told it will be shipped Monday. I was able to speak to someone . Now when I call I'm sent to voicemail. I would ether like to get the part or get a refund.

  Business Response

  Date: 04/13/2023

  Hi, Kerene. We at Ready To Start Auto Parts in our best capacity make sure all orders are delivered within the standard shipping time frame. However, in rare case scenarios, due to unforeseen circumstances, we face delays in shipments. Unfortunately your's was one such order.

  Our Shipping team worked on this to ensure the merchandise was delivered at the earliest. Please find attached a screenshot of the delivery receipt. We apologise for any inconvenience caused and hope to serve you better in future.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an engine for my 2008 ***** pick up on Jan 04 2023 and they told me it would be delivered in 4- 7 days **** 31/2 weeks later it arrived. I asked numerous times for a tracking number and they refused to provide me with one. When the engine arrived we installed it and the engine had no oil pressure. I contacted them after we removed the bad engine and they told me they would not send me a replacement until they received the engine back. 2 weeks went by before they picked up the engine and I still to this date 3-15-23 have not received an engine or a refund. I keep calling them and they keep telling me that someone from there warranty department was going to call me with refund details. I paid $2701.12 and paid $2500 to install and remove the bad engine and I am expecting to be paid back in full for the bad engine. Everyday I am put on hold for multiple minutes and told the same thing that someone will contact me and no one does. This company is a very bad company that should be sued and I am probably going to be the guy that is going to do just that. Horrible company

  Business Response

  Date: 02/24/2023

  Hi ****, we're sorry to hear about your experience. Having reviewed your order, our management has refunded you in full and the receipt has been emailed to you. We apologise for any inconvenience caused.

  Customer Answer

  Date: 02/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/21/2022 purchased a used motor for my 2012 Mini ******. They said the motor was matched by ***. The wrong motor was finally received 11/15/2022.They sent me a bad picture and asked if it looked like the ***********. I said it looked like a ********** so I said yes and so thats how they got me on the hook for $475 return shipping.Ready to start said they would ship me the correct motor.2/1/2023 they told me that the correct motor fell through and they could not get me another motor. They have now wasted 10 days of promising to refund my money and still nothing.

  Business Response

  Date: 02/16/2023

  Hi ****, we apologise about your experience. We see that your refund has been processed successfully and you must receive it in the given timeframe. It was unfortunate that we couldn't provide the replacement promised. Hope to serve you better in future. 

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  After I made the BBB complaint Ready to Start did refund my money but an additional $119 was taken from the original amount without an explanation. Completely unprofessional and full of excuses. First it was their billing personnel had not made it to the office yet when I called around 1:00pm, then it was they had already left for the day and then it was Friday and and would be handled next Monday and on and on. I would discourage anyone from doing business with them.
  
  Regards,

  ****

   

   

  Business Response

  Date: 03/03/2023

  Hi, ****. This is to inform you that there is a standard order processing fee set on all orders and it is non-refundable. This includes handling, packing, palletising and other surcharges. We haven't charged you for shipping or core charges. We request you to understand that we've processed a full refund to you as per our warranty policies. We apologise for any inconvenience caused. 

  Customer Answer

  Date: 03/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Drew

  This is absolutely false. Between February 6, 2023 and February 13, 2023 I was charged an additional $186.00 after I questioned why I was being charged $391.00 for shipping on a motor that I had already shipped back to Ready to Start at a cost of $475.00

  I rejected the refund amount of $4186.00 and asked for them to remove the shipping fee of $391.00 and add it to my refund. After another week of no reinsert to emails or phone calls, and the BBB complaint filed, I finally reached them on the phone and demanded my refund. They sent another refund email for me to reply to and it was titled Final Refund Request

  This email ail had no refund amount like the previous one and me wanting to finally put an end to the months wasted and the run around, I replied yes. A few days later the refund was credited back to my account and the total was $4000.00

  They stuck me with B.S. shipping and processing fees. This company is very shady, untrustworthy and doesnt even come close to delivering on the timeline promised for the car parts or the refunded money owed back to the customer. Shame on them!

  ***********************

    

   

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $1013.00 I need a transmission for my truck they told me they had one and said it was a good one so I ordered it it came and I paid **** to have it put in to find out it's bad so it was pulled back out. I called and told them also had the shop send them pictures and paperwork stating what was wrong with the part. We're now on the second week with No result. I had to pay my mechanic to put it in and to take it out. And will have to pay for them to put it back in. Let's not mention storage fee. I'm also in a rental car now going on the second week. When I purchase the part it took 24 hours and I have now been waiting on the part since last Monday to be replaced. I was also told that I have to pay a restocking fee on something that doesn't work. I need help getting this problem solved immediately. Im out of thousands of dollars and this company is saying it's not liable. I feel like they should stand behind their product and make this right. I have bought the part 3 times for as much money I have spent.

  Business Response

  Date: 02/16/2023

  Hi *****************. We apologise for things didn't work out as we expected them to. Our team has investigated your order and processed a refund. We do stand by our warranty and our merchandise. In rare case scenarios such as your's, when things go wrong in any manner, we do provide you with a fair resolution in our best capacity. 

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a transmission for $2700 from Ready to Start Auto. I received it on a pallet strapped with bands that broke during the transition. My mechanic checked it out and said I could not use it in my truck. I called the company and spoke with *****, and they recommended a local transmission shop for me to take it to repair. The transmission shop said the transmission I received could not be repaired because it was damaged beyond repair. I called Ready to Start again, and they gave me the runaround. By that time, I had spent $1200 on renting a truck. I went to the dealership to buy a transmission which was only $600 more. I am still waiting for Ready to Start Auto to refund my money for the broken transmission they sent me. I do not recommend that anyone use them for parts. They have consistently ignored my calls, and now Im forced to seek legal action to get my money back. They are not worth the time. Their customer service is horrible. It is also unacceptable to avoid communication to resolve matters for which they are 100% responsible.

  Business Response

  Date: 02/24/2023

  Hi ***********, we apologise for the experience you've had. This isn't the way we operate. We tried reaching out to you multiple times to get supporting documents (proof) proving our merchandise to be bad. We even tried reaching out to the mechanic but got no response or the supporting documentation. Between all these attempts made from our end, you chose to file a dispute with your financial institution which leaves our customer service department no choice but to let the legal department handle this with your bank directly. And financial institutions take a couple of day to decide on an outcome. However, our management is looking into your order and will be contacting you with a fair resolution. We could have resolved this for you in a more convenient manner had a dispute not been filed with the bank. 

  Customer Answer

  Date: 03/02/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 03/17/2023

  Hi ******, Our management has come to across a fair resolution for your order with a final settlement. We're glad to have resolved this on good terms.

  Customer Answer

  Date: 04/03/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I appreciate you reaching out to me this past Wednesday; however, the settlement you offered me is unacceptable as I am entitled to a full refund. As explained on the call with ****, your offer neglects to consider that Ready to Start Auto dropped the ball in communication, which caused delays in resolving the issue from the beginning. Also, it places the responsibility on me for receiving a damaged product. This means the warranty language in your policy cannot be used to justify withholding my refund.
  
  My counter settlement is for the full refund to be released within the next seven days. This refund is an entitlement since I made known my request to resolve the damaged transmission within days of receipt. Your settlement undermines my actions to resolve this matter and seeks me to accept less than I deserve. Additionally, I will not be providing my personal account details to your company for a deposit because I lack trust in your company through this experience. A check should be mailed to me, or the money should be returned to my card.
  
  If you disagree with my counter, please be advised that a lawsuit may cost you more than the requested refund, as I will seek court fees, attorney fees, and the added cost of the rental expense for my business since your company did not prioritize responding to me, and any other fees created from this situation. I hope you will choose to be just in your decision, but if not, I will escalate the dispute to the court for justice to prevail. I look forward to hearing from you and receiving your decision to resolve the matter between us at this level. Thank you. 

  Business Response

  Date: 04/17/2023

  Better Business Bureau/*************** ****, we have offered a final settlement which in our opinion is more than a fair resolution provided to you considering your warranty claim. Having failed to receive any supporting proof from your end, proving our merchandise to be defective/damaged or incorrect within the return
  merchandise authorization time frame and failing to return our merchandise within the 90 days time frame.
  Not to mention that your bank has the dispute you raised closed in favor of our company, twice. We request you to understand that we have made several exceptions towards your warranty claim.
  Although we lost the value of the merchandise and the cost of shipping and handling, we are willing to offer you a final settlement purely as a goodwill gesture. And you agreed to our terms that you accept the settlement and also hold possession of our merchandise. We had also sent you an email confirming the offer and the agreement after your verbal confirmation to your acceptance.

  This is to let you know that our offer still stands and we are more than happy to resolve this matter on good terms. A full refund cannot be authorized as your demand will not meet our policies(*********************************************). Please respond to our emails as our team is doing all that they can to resolve this amicably. We hope we can resolve this in a good way as we wish not to complicate the issue any further. You should be aware how complicated you made it for us. Yet, we out of goodwill and with respect are willing to go beyond the extra mile to make exceptions and get to the point of resolution so we can offer you with a final settlement

  Customer Answer

  Date: 04/26/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  To refresh your memory the transmission has been in the same place, waiting for you to schedule the pick-up per the instructions you gave. If you followed through with the process you set up, the transmission would be in your possession. As mentioned in previous written communications - the transmission is still in the same place, waiting for you to call and schedule the pick-up as you stated. So based on your response, I would be entitled to a full refund if the transmission was in your possession; however, I'm not offered such because you didnt pick up the transmission as arranged. Thats robbery, not goodwill. Let me be very clear - your offer is unacceptable.
  
   
  
  I followed all your instructions, yet you seek to place the responsibility to rectify this botched business transaction on me when you failed me initially with the delivery of a nonworking part. Then you strung me along to get me beyond your 90-day window by avoiding me. That is seriously unethical and unjust.
  
   
  
  Regarding my card company, youve even twisted that situation to support your claim by giving them the same 90-day policy response to insinuate that I neglected to handle the matter timely. And please dont forget that I withdrew the first dispute with my card company because you asked me to so that your company could rectify the situation. My error was in trusting you. Additionally, the credit card company is not a courtroom, and their decision is not final. I work too hard for my household to be robbed by Ready to Start through this, which has now cost me much more than the expense of the nonworking transmission that you don't even see value in retrieving. My legal counsel will take it from here. Thank you.
   

  Business Response

  Date: 05/31/2023

  Hi ***********, our customer service team has been trying to contact you ever since the last time we've spoken. Our offer still remains on the table. Please reach out to us at your earliest convenience.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a used Transmission from Ready to start auto parts that was supposed to have only 89 thousand miles on it it was for my moms handicap van that I drive her to her doctor ************ and to get her medication food all things she needs the cost was for ******* the transmission was supposed to arive with in 5 to 7 business days it took 28 days before it arrived it took many phone calls emails and text messages to get them to send the transmission it appeared they were not going to send one and they wouldnt refund my money finally they sent a junk transmission that was no good it had a busted case were the upper transmission mount bolts on so that was a saftey issure to start with thenwe pulled the pan off and found three pices of metal and clutch fiber and bearing material in the pan soI called that same day I got the transmission and told them the problem they told me to put it back on the pallet and send them pictures of it ready for pickup so I did he told me that he would email me paper work to put with the transmission to send back and he would have it picked up that following friday ( 2 days away ) so friday came and gone and nothing happened so I waited for three more days and nothing so I called they blocked my number and finally I got thru to the by email and they told me they were not going to take it back and for me to sellit to someone to get my money back I told them it was junk and there is no way I wouldnt sell that to anyone .and they said I guess your out of luck. I tried to get the credit card company to back charge them and getmy money back and they made up complete BS story and toldthe credit card company they were not going to take the transmission back and were not going to refund me these people need to stopped from scamming people out of there money somebody that has the power to stop this needs to step in and put a stop to them doing this to people its alot of money to loose I have emails ,text messages and pictures if you can help thank you

  Business Response

  Date: 02/24/2023

  **************. We're sorry about your experience. Things aren't this complicated when warranty is involved. For any defective/damaged/incorrect part received, we take the merchandise back for a replacement or a refund. No company spends $300 on shipping a product knowing that it is bad and provide warranty on it. Our warranty team reviewed your order and wanted supporting proof to rule out a resolution but ended up receiving a dispute on the order which complicated the order. After a dispute is filed, customer service and warranty departments won't be able to work on the order. Hence, the legal department was in contact with your financial institution directly. We request you to reach out to your bank for any further assistance. We're sorry for any inconvenience caused.

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 27th I ordered a 2009 ******* accent engine with ***** mileage, they sent me a 2001-2005 engine, i paid ************************************************************************************ another engine, after 10 days they said there is another engine i tried to figure out how many miles on it, a week later they answered and said ******************************************************** the end I asked for my money back, they said that if I want to make a return, then I I have to pay 25% for storage fee and delivery in both directions, I read the rules and I know that if the return occurs through their fault, they are obliged to return to me the entire amount that I paid, please deal with this problem and return my money, I spent a month of my time for nothing and then trying to Steal my money.

  Business Response

  Date: 02/16/2023

  Hi *****, we apologise about the experience you've had so far. It was unintentional. We see that the warranty team is in contact with you working on a return and replacement. We should have your claim taken care of in no time.

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I buy a transmission on September 01-2022 l paid $955.00 & it was by 09-28-2022 l spoke with a guy on October l tell Him that my mechanic was moving from the ******** need to find a mechanic to put the transmission in He said that l dont need it to be worried so the transmission was ready by October 26 the transmission broke on January the 14 l contact the same *********** said that if l where paid $500.00 Dollars more it will have 50 days more warranty but the transmission it wont work even 3 months soon January the 20 they send me the warranty paperwork why they never explain me before now l have to paid again go the transmission to be fixed please help me

  Business Response

  Date: 02/01/2023

  Hi Ms *********, our customer service team and warranty team investigated your order. All our merchandise offered with warranty have their warranty period starting the day you receive the part/merchandise. Had you informed us about your mechanic was moving prior to shipment, we'd have held the order. But since this was conveyed to us only after we processed the order out, we couldn't help in the delay. Now that the merchandise was delivered, the warranty period started. And had you reached out to us within the warranty period for any issues with the part, we would have helped you with a fair resolution. However, since the part is out of warranty, we unfortunately wouldn't be able do anything here. All our terms and conditions and warranty policies are available on our website- *********************************************. We also have the same attached as a part of your purchase invoice. We regret any inconvenience caused. For any further questions and concerns please feel free to email us at ***************************** or call us on *************.

  Customer Answer

  Date: 02/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  Thanks for looking at my complaint but l did  Thanks tell You that l contact the guy who sell me the transmission on October  to ask Him if I could return the transmission because l dont have a mechanic to put the transmission He sell it to me l unswerving was that He will start the warranty on the day the mechanic will put the transmission which it was on October 26  and we talked on November He Beas assured me that we would have the warranty from 10/26/2022 l even have a miss call from Him on November the 17 2022 and when l call on ******* thats when He said that if l paid another $500.00 He will give me a 50 more days warranty l even  have a proof of Hes missing call on November the 17 and if my son contact AT&T l will prof that we still comuncate that was my whole complaint He mentioned on ******* that the warranty that He sent me on October was only for 3 months & I tell Him You never send me any warranty and He tell me to wait if minutes then He said my bud & He send me all the papers explaining the warranty but still asking me for another $500 dollars honestly l tell Him that He was a fraud person & l dont remember what else l said to Him  like l why we still communicating on October & November but if You believe Him then is not a case for me
  

  
  

  Business Response

  Date: 02/16/2023

  *********************, we sincerely apologise as things didn't work out the way we expect. Your order is way out of warranty for us to give you a resolution on your order. We'd be more than happy to give you a good discount on any future purchase. 

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a total of $657 for a used transmission on November the 18th. Order number RTS112225940. They sent me pictures of the transmission to accept prior to shipping. I sent them the *** NUMBER to confirm that their transmission was a match for my car. My mechanic confirmed it was NOT the right transmission. The pictures they sent was a transmission for a dodge ram pick up truck. They insisted it is a match for my car. This is a huge distortion of the truth. I have asked for a full refund. They want to charge me a 25% restocking fee. The transmission was ever shipped therefore there's no restocking fee. Plus they are trying to charge me a fee for canceling the order. This is totally unacceptable. They continued to bully me to accept the transmission swearing it was a perfect match which it clearly is not. They have drugged this around for over a week now and it's still not resolved. This is clearly their mistake and they want to charge me. Totally u unacceptable. I no longer want to *********** with this company. They ate trying to bully me even though it was their mistake. The only thing I will accept is a full refund. Please help

  Business Response

  Date: 12/05/2022

  Hi ******, your order has been reviewed and we apologise about the confusion yo were put through. We've acknowledged our mistake here and processed a full refund of $657 as of 12/03/2022. We regret any inconvenience caused.

   

• Initial Complaint

  Date:11/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered transmission you sent it hours away from me and I've been waiting for about a month . Before I go to the courts on Monday to get a notarized letter sent to you I'm taking this first step please send me the transmission the rest of the way because you made a mistake and sent it to the wrong place you sent hour's away from me too I don't have any way to get there and I ordered it and on the order it was to be sent to my address which it's not even close. But I have not received it . If you have to send it by *** on the ground even if it takes another week if you look at the rates they're not that bad. And they even pick it up if that's the problem check it out and send me a transmission or I would like to have my money back please contact me before noon on Monday 11/142022 of this coming week because after that I will have to go to the courthouse and proceed from there with the notarized letter and then I will proceed with other proceedings which I do not want to do. But I will do if I have no other choice since he told me I wasn't going to get my money and he wasn't going to send me my transmission either on the phone. j Send me my transmission or my money one of the two is what i wanted to do . I lost money because I had my car towed to a garage and I had they get it towed home and pay storage if I didn't get it towed . Our of there and I had to get a towed back home and if you don't have plates on the vehicle it ended up costing me $300 so it's cost me quite a bit and I'll take that as my loss but either the transmission or my money thank you .

  Business Response

  Date: 11/18/2022

  Hi *******, we've processed a refund $447 earlier and are processing the remainder of $370, considering this to be resolved in good terms. Apologies for any inconvenience caused.