Complaints
This profile includes complaints for The CCS Companies's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,811 total complaints in the last 3 years.
- 1,104 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt and I do not have a contract with CREDIT COLL plus they did not provide me with the original application like I asked.Account No: ******** Amount Disputed: $1253
Business Response
Date: 06/24/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
will respond to this dispute with the consumer directly.Initial Complaint
Date:05/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company has "Fraudulently reported 3 different amounts on my credit report" After reaching out to the company & sending documentation, they still refuse to remove the accounts. I also see the "Original" creditor is *********************** they are currently in litigation and undergoing current investigation for fraudulently charging customers and scamming customers out of their money. Please help me in removing the 3 accounts from my ********************** profile.Business Response
Date: 06/24/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
will respond to this dispute with the consumer directly.Initial Complaint
Date:05/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The debt resulted from a third-party billing service error.Business Response
Date: 06/24/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
will respond to this dispute with the consumer directly.Initial Complaint
Date:05/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
this account with ******** was paid in full the company has reported on my credit report as a collection and has caused me financial harm because my credit score has dropped 20 points and has damaged my financial record that impacts my ability to get employment, since i'm employed in the financial industry I have to have good credit. This was an absolute violation of my consumer rights the account was originally with allstate insurance for a auto policy that was cancelled. the company is called credit control services they sent me a text saying I owed a balance of $136, I tried to respond to the text and my phone identified it as spam/suspicious. I ******* the company and there was a high alert for a credit control services scam, so I wasn't sure if it was legit. Nonetheless I paid the debt directly to ******** to be safe. immediately remove the collection from all credit bureaus that they have reported to because it's erroneous, it's damaging my credit and it was illegal for them to report to the credit bureas, it violated Fair Credit Reporting Act (FCRA), falls under the Fair Credit Reporting Act itself. This federal law, codified at 15 U.S.C. 1681 et seq.. and Under the Fair Debt Collection Practices Act (FDCPA), 15 U.S. Code 1692g I'm also going to file a complaint with the better business bureau Under 15 U.S. Code 1681e (b)Accuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates.15 U.S. Code 1681i (5)Treatment of inaccurate or unverifiable information(A)In general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency ******)promptly delete that item of information from the file of the consumer,Business Response
Date: 06/24/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
will respond to this dispute with the consumer directly.Initial Complaint
Date:05/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Theres a fraudulent account thats not mine Im a victim of identity theft and this debt is a result of fraud. Im attaching a copy of my ID social and FTC IDENTITY THEFT REPORT to request this account be closed from my name. Thank you.Business Response
Date: 06/24/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
will respond to this dispute with the consumer directly.Initial Complaint
Date:05/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with **********, I do not have a contract with credit collection service, they did not provide me with an original contract as I requested on 05/19/2025, This account does not belong to me nor have I lived at the address on account. I demand this collection be removed from my credit report.Business Response
Date: 06/24/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
will respond to this dispute with the consumer directly.Initial Complaint
Date:05/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The balance was inflated by unauthorized legal fees.Business Response
Date: 06/24/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
will respond to this dispute with the consumer directly.Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ****************** I do not have a contract with CREDIT COLLECTION SERVICES. They did not provide me with original contract as requested.I didn't file a complaint within a year because I didn't realize it was in may credit report.Business Response
Date: 06/23/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
will respond to this dispute with the consumer directly.Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im filing this complaint as a private consumer not a business!! I am disputing two unverifiable debts reported by Credit Collection Services (CCS) for GEICO County Mutual (Acct #*******) and ********************* (Acct #*******). Despite multiple attempts to resolve this matter directly, I have received no response or proper documentation from either insurer or CCS.I have exhausted all efforts to resolve this issue directly with the original companies and with CCS. Despite multiple attempts to request proper documentation and original contracts, I have received no response from any party involved.I have never signed a contract with CCS or either insurance company. I requested debt validation, as is my right under the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). However, CCS has failed to provide proof that I owe these debts, including:A copy of the original signed agreement Documentation proving services rendered Legal authorization to collect or report this debt Without proper verification, this debt should not be on my credit report and should not be pursued for collection.Its extremely frustrating to be repeatedly mistaken for a business when I am just a consumer trying to protect my credit and exercise my rights. I am respectfully requesting that the BBB investigate this matter, that CCS be held accountable for their lack of response, and that these accounts be removed if they cannot be verified.Thank you for your time and assistance.Business Response
Date: 06/23/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
will respond to this dispute with the consumer directly.Customer Answer
Date: 06/25/2025
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23390279. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have multiple letters, I will no longer keep waiting for an answer This is unexceptable remove these accounts
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Fabian
Business Response
Date: 06/25/2025
This office confirms receipt of the
follow-up dispute submitted by the consumer. As we indicated in our previous
response, our office is handling this dispute with the consumer directly.Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I honestly dont get why CREDIT COLLECTION SERV is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 1093 Amount Disputed: $740Business Response
Date: 06/23/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
will respond to this dispute with the consumer directly.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.